Hilti developed 20 SAC dashboards to democratize data and facilitate decision making for employees. While the dashboards were developed agilely, adoption is below expectations as end-users find the data difficult to access efficiently and intuitively, and some dashboards load too slowly. The objective is to optimize the UI/UX through a study of selected dashboards to define redesign recommendations and learning points to boost adoption.

1. UX STUDY TO OPTIMIZE SAC DASHBOARD ADOPTION
Background
Hilti is a world market leader in fastening and demolition technology for construction
professionals with its HQ located in the Principality of Liechtenstein. In line with the
company’s DNA of constant innovation, the company decided to also innovate their data
and reporting landscape moving to SAP S/4/HANA and leveraging its available modules.
In this context, the Business Areas (consisting of the Business Units, Repair Centers,
Software Development and Manufacturing Plants) developed the following vision “We
democratize data & facilitate decision-making for everyone in the Business Areas by
developing SAC (SAP Analytics Cloud) dashboards”.
Technology & Launch Status
SAC (SAP Analytics Cloud) is the employed software solution. 20 SAC dashboards were
developed in a SCRUM approach tailored to the data needs of Product managers, Quality
managers, Finance- and Logistic employees (end-users) and launched within the last
couple of months. Additional dashboards will be developed going forward. The total
audience is 700+ employees in the Hilti Business Areas worldwide.
Challenge & Objective
Prior to launching SAC dashboards, most of the addressed end-users worked with Excel
Spreadsheets, PowerPoint Slides and in few cases with Power BI. Thus, the use of a
cloud-based dashboard to access data and take data-based decisions is new to most end-
users. Despite the agile development approach, dashboard adoption is below
expectations. End-users report to face challenges finding required data in an efficient and
intuitive way. In addition, in certain cases dashboard loading time is perceived as too long.
Therefore, the objective is to optimize the UI/UX for dashboard end-users to ultimately
boost dashboard adoption.
Are you interested to tender? Initial vendor information.
Required service
• UI/UX study of selected (~ 2-4) SAC dashboards
• Definition of specific redesign recommendations (prio1) & development of learning nuggets
(prio2)
• Project start: Beginning of 2023
Exemplary Screenshots