1. Summary:
• Team player, proactive, fast learner and
with high willingness to travel.
• Efficient and practical when decision
making.
• Creative and out of the box thinking
mindset.
• 7+ years of proven working experience
as an application specialist within a Software
provider company (major activities include
business analysis, research, technical support
and customer service).
I am looking forward to be an active member of the company team, to contribute in its growth and
development and at the same time to acquire new resources and knowledge to evolve in the
professional and personal aspect.
Personal Information:
Names: Nicolás Federico
Last names: Alvez Turrión
Nationality: Uruguayan
Birth date: November 6
th
, 1983.
Civil state: Married
Passport #: 03.470.169-2
Address: Durazno 1634/01, Montevideo, Uruguay (ZIP 11200).
Phone: + 59898250765
E-mail: nicoarmando83@gmail.com
Education:
• Technological baccalaureate in maintenance and computer science processing (CETP,
Montevideo Uruguay).
• CCNA, Cisco Networking Academy (Pre/u) *
• Microsoft Windows Operator
• Languages:
Spanish (Mother tongue)
English (Native):
Oxford
First Certificate (Cambridge)*
Portuguese (Basic level, spoken and written)
• Web design & Programming (Taller de Informática)*
• International Businesses analyst (IU BIOS)*
• Software skills: I have experience with the following: Oracle SQL 9i, UNIX basics, Shell scripts.
* Certifications for all the marked study courses.

2. Work Experience:
June 2011 to Present: working as a Product specialist for Sabre AirVision Planning and Scheduling
suite at Sabre Airline Solutions.
• Involved in providing second level support to complex functional and technical systems in high
availability environments, requiring thorough business analysis, troubleshooting and diagnostics.
• Enabled the integration of the Sabre AirVision Planning and Scheduling suite (solution used by
100+ airlines worldwide) with multiple reservations systems at many airlines.
• Coordinated with internal functional teams to meet clients’ expectations of quality and timeliness;
ensured successful adoption of the solution within the user-base indirectly adding value to the
airline’s business.
• Maintenance owner for 15+ airlines in the Americas region; supporting 6 different modules and
its interfaces with associated solutions.
• Performed trainings, onsite support and consultancy visits at airlines such as Delta Airlines, US
Airways, American Airlines, Saudi Airlines, etc.
• Received constant appreciations for my work and analysis capabilities from different customers
and internal stakeholders.
Jun 2008 to June 2011: developed functions as a MySabre/Applications Specialist for the Technical
Support Department at Sabre Travel Network.
• Involved in providing 2nd level support to a suite of web based applications like SRW, Sabre
Vacations, Sabre Cruises, Traveler Security Data Suite, etc.
• Applied advanced skills, concepts, practices and procedures to complete several complex large
projects.
February 2005 to August 2007: worked as an IT Support Specialist at the General Secretary of the
American Educators Confederation.
• IT Support for users, in charge of setting up the internal network and its maintenance, website
administrator.