Nicola Duncan is seeking new career opportunities and provides a summary of her skills and qualifications. She has excellent communication and time management abilities from her experience in customer service roles. Nicola has qualifications in personal training and first aid from her education in health, fitness, and exercise. She enjoys staying active through snowboarding and fitness.

1. Nicola Sarah Duncan
2 Reynolds Crescent,
Elgin,
Moray,
Scotland
Tel: 01343541309
Mob: 07730872785
Email: nikkir6687@live.co.uk
Personal Profile D.O.B. 15th
February 1993
I consider myself a highly organised, confident individual with excellent communication and time
management skills. I believe in a high work ethic in which i strive to go beyond my own expectations as
well as others. I am extremely motivated and work well within a team or individually. I have also
achieved certificates in emergency first aid, manual handling, responsible service of alcohol and food
hygiene.
As I was in the Fire Cadets for two years, during this time I was promoted to Leading Fire-fighter which
included skills such as BA training, ladder work and either working with or instructing cadets with other
pieces of equipment. I can now take these skills and apply them to my career.
Outside of work i'm very interested in personal fitness, and outdoor sport. I have qualifications in
personal training, and love to snowboard in my spare time.
EDUCATION
Forth Valley College - August 2012 to June 2013
HND Health, Fitness and Exercise equivalent level 2 Reps Passed August 2013
Modules which have been attained are Applied Exercise Prescription, Fitness Assessment and Diagnostic
Testing, Nutrition and Health Assessment, Current Exercise Trends, Event Management in Sport,
Managing Stress through Exercise and Therapy, Mechanics for the Health and Fitness Professional,
Research Investigation in Sport and Graded Unit 2.
HNC Health, Fitness and Exercise August 2011 – June 2012
Modules that have been attained are Exercise Physiology and Anatomy, Nutrition for Health an Exercise,
Plan, Teach & Evaluate a Gym Based Session, Exercise Principles and Programming, Current Exercise
Trends, Fitness, Health and exercise Graded Unit 1, Health Screening, Health and Safety Legislations: An
Introduction, Using Software Application Packages and PersonalDevelopment Programme.
Alloa Academy - August 2005 - May 2010
QUALIFICATIONS: GRADE:
Intermediate 2 Hospitality A

2. Intermediate 2 Physical Education A
Intermediate 2 Biology B
Intermediate 2 History C
Intermediate 2 Mathematics D
EMPLOYMENT HISTORY
The Terrace Hotel, Stirlingshire – General Assistant
Date:19th
April 2014 - 23rd April 2016
Role: Duties involve the service of food, alcohol beverages and cleanliness of the restaurant and bar
areas. Other duties consist of housekeeping, functions and reception. Management responsibility was also
undertaken during any absence of the duty manager.
Argos Alloa - Temporary Customer Advisor
Date:14th
October – 31st
December 2014
: October – January 2013
This was a Christmas placement. All duties focused on customer satisfaction. My duties involved striving
for the best in customer assistance with it being on the tills, goods delivery, goods collection or helping
with heavier objects for the customer out of the store. Other duties involved working in the stockroom
either collecting goods or checking that the correct stock was present and available.
WORK EXPERIENCE
The Terraces Hotel, Stirlingshire
Date:7th
April – 17th
April 2014
Role: General duties consisted of service of food, beverages and alcoholic beverages. Also general
cleaning of the bar and restaurant.
Sports Development Team, Clackmannanshire
Date:April – June 2012
Role: Assist coaches with a variety of groups, covering an over 50s class and disabled children through
gymnastics, as well a range of age groups.
KEYSKILLS: OTHER QUALIFICATIONS:
Excellent customer service Youth level 1 in football
Experienced till operations REPs Level2
Strong focus on task Emergency First Aid at Work
Excellent time management Manual Handling
Easy to build relationships REHIS Food Hygiene
Adapting to changes Scottish Certificate for the Responsible
Fast learner Service of Alcohol
Excellent communicator

3. HOBBIES AND INTEREST
Throughout my years in college, I have undertaken work experience. This was either in the form of
working with different groups of individuals in a sporting aspect and working individually with a client in
a gym setting.
Other hobbies that I have are snowboarding, reading, socialising and gaining a healthy lifestyle by
keeping fit.
REFERENCES
On request.