To Watch Video on 7 strategies: http://tiny.cc/cqgzqz No-one likes to receive negative feedback or deal with unhappy customers. But, like it or not, unfortunately, all businesses will encounter them from time-to-time. Customer service is of critical importance to any business because it’s key to retaining our customers and providing more value for them. This free webinar will walk you through the seven strategies that can help in delivering top-notch services to customers consistently. Moreover, you will get to know how to convert your one-time clients into returning clients. Earn 1 PDU approved by Project Management Institute (PMI)® by attending this webinar to support your continuing education. Agenda The core of Customer Service 7 ways to drive excellence via Customer Service Customer Service Documentation Best Practices The role of Dynamics 365 in Customer Service? Q&A with the speaker bout NetCom NetCom Learning helps build innovative learning organizations in the workplace by structuring a smarter workforce, supporting changes, and driving growth. Since 1998 we have been empowering organizations to reach optimal performance results and address challenges by managing all aspects of organizational learning.\With a team of dedicated and knowledgeable learning professionals having profound subject-matter expertise, NetCom Learning has serviced over 80 percent of Fortune 1000 companies and helped over 12,000 organizations achieve their business goals. www.netcomlearning.com

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7 Strategies for Achieving
Customer Service
Excellence
Deepak Bhaskaran
NetCom Learning

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AGENDA
The core of Customer Service
7 ways to drive excellence via Customer Service
Customer Service Documentation Best Practices
The role of Dynamics 365 in Customer Service

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WHAT ARE CORE VALUES?
• Core values are what the company stands for
• Core values are why Customers decide to do business with you
• Core values are the driver for retaining your talent
• These have to be explained in simple terms
• How would a customer describe you/ your service
• How do you see yourself/ your organization
• They are more than adjectives – COMMITTED VALUES

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SAMPLE CORE VALUES
Let's look at some great companies and their Core Values :
• Focus on the user
• Fast is better than slow
• Do the right thing : don’t be evil
• Democracy on the web works
• Doing one thing really, really well
• Customer obsession
• Ownership
• Invent and Simplify
• Hire and Develop the best
• Think Big
• Frugality
• Earn Trust
• Insist on high standards
• Learn and be curious
• Deliver results
• Bias for Action
• Deliver WOW Through Service
• "Embrace and Drive Change
• "Create Fun and A Little Weirdness
• "Be Adventurous, Creative, and
Open-Minded
• "Pursue Growth and Learning
• "Build Open and Honest
Relationships With Communication
• “Build a Positive Team and Family
Spirit
• "Do More With Less
• "Be Passionate and Determined
• "Be Humble"

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7 WAYS TO DRIVE CUSTOMER ENGAGEMENT
1. Accountability
2. Authenticity
3. Optimism
4. Respect
5. Trust
6. Communication
7. Ask for feedback

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ROLE OF DYNAMICS 365 IN CUSTOMER SERVICE
Dynamics 365 is a Microsoft Cloud Solution to meet your Customer Service needs

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RECORDED WEBINAR VIDEO
To watch the recorded webinar video for live demos, please access the link:
http://tiny.cc/zfk3ez

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ABOUT NETCOM LEARNING
NetCom Learning is an award-winning
global leader in managed learning
services, training and talent development.
Founded : 1998
Headquarters : New York City
Delivery Capability : Worldwide
CEO : Russell Sarder
90,000+
Professionals
trained
10,000+
Corporate
clients
1500+
IT, Business &
Soft Skills courses
96%
Of customers
recommend us to others
8.6/9
Instructor
evaluations
20+
Leading vendors
recognitions
Microsoft’s
Worldwide training
partner of the year
80%
Trained of the
Fortune 100
Top 20
IT Training
Company

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RECOMMENDED COURSES AND MARKETING ASSETS
NetCom Learning offers a comprehensive portfolio for Business & Leadership Courses
» MB-230: Microsoft Dynamics 365 for Customer Engagement for Customer Service Associate - Class scheduled on Nov 19
» Excellence in Customer Service
» Customer Service Management Fundamentals
» Customer Service Management Implementation
» Excellence in Technical Customer Service
You can also access the below Marketing Assets
» Blog - 7 Powerful Products and Features Offered by Microsoft Dynamics 365
» Free Assessment Quiz - MB-230: Microsoft Dynamics 365 for Customer Engagement for Customer Service Associate Quiz

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UPCOMING WEBINARS
• Getting Started with New Microsoft Azure Apps & Infrastructure Certification Roadmap
• How to Get Your Team Certified as a ScrumMaster?
• Create Innovative Freestyle Designs Using PTC Creo
• How Microsoft Excel 2019 is Different from its Predecessors?
• What it Needs to be a Data Scientist - Roadmap Explained?

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PROMOTIONS
Bridge tech & business skills gap to empower workforce!
Learn More about our Expert Training In High-Demand Cloud, Data & AI, Dev, Security, and Business Skills and start
building your company’s tech and business skill set.

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BUILDING AN INNOVATIVE LEARNING ORG.
A framework to build a smarter
workforce, adapt to change and
drive growth.
A NEW BOOK FROM RUSSELL SARDER,
CEO AT NETCOM LEARNING
DOWNLOAD e-book

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Thank you
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