2. What is an SOP?
A standard operating procedure is a
company wide formalized structure to
handle specific operational activities
Essential supporting element in the creation
of good planning and control
3. Importance of SOPs
Standardize the approach of individuals
specific procedures,
improving the quality and speed of decision
making in key areas
especially in contingency planning,
survival and recovery.
4. Valuable structure for inter company
discussion and development
knowledge management base within the
organization
cost cutting, competitive analysis
to speed the integration of an individual
5. Improve transparency within the
organization
How specific problems are handled in a
standard and clear fashion which helps in the
creation of shared values
6. Clear audit trail in cases of dispute or
external investigation
Provide a check list which is action and
implementations oriented and identify
precisely the individual responsible for their
completion.
7. Provide a rapid way to improve the span of
control within organizations
They can provide highly cost effective
maintenance training when incorporated
into an effective Intranet and checking
system
8. Provide the first stage in the creation of
knowledge centers within an enterprise, by
serving as a means of collecting information
which can then be used to develop expert
systems, involving software and eventually
artificial intelligence
9. They can provide valuable assistance to
change management policies, by embedding
new best practice
10. Characteristics of a good SOP
Improving and simplifying job performance
Inclusive framework for decision making
SOP is easily and rapidly accessible to all
employees
Role and importance of the SOP can be easily and
clearly demonstrated
11. The SOP leads to specific and ideally simple action
which can be rapidly documented
The SOP is part of a company wide training and
development programme, and knowledge of the
SOP is regularly tested