Personal Information
Organization / Workplace
Ipswich, Suffolk United Kingdom
Occupation
Customer Experience Futurologist
Industry
Telecom / Mobile
About
Dr Nicola Millard is a customer experience futurologist with BT. Despite working for a technology company, Nicola isn't actually a technologist and combines psychology with trends analysis to try and anticipate what might be lying around the corner for both customers and organisations (sadly, her crystal ball is currently broken).
Tags
future of work
customer experience
collaboration
digital
customer service
omnichannel
social media
webchat
contact centers
customer effort
contact centres
call centres
futurology
conferencing
See more
- Presentations
- Documents
- Infographics