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Build consistent brand experience at the last mile
1. Build Consistent Brand Experience
at the Last Mile
OEM Dealer
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Customer
Time-guaranteed
Service
Enhances Customer
experience
Male
Female
Puerto Rico
California
Diagnose / Address concern
Feedback analysis
Gender
Sensitivity
Real-time
Information
Cultural Nuances
Differentiatedexperience
Information
technology
Information
systems
Human capital
Incentives
Measures
Relationships
Service attitude
SupplyChain
CustomerLoyalty