NHS Improving Quality (NHS IQ) presentation by Professor Moira Livingston The new driving force for improvement across the NHS in England Set up from 1 April 2013 and hosted by NHS England Improving health outcomes across England by providing improvement and change expertise Creating one improvement organisation that is in alignment with the NHS’ needs and challenges Building on the wealth of knowledge, expertise and experience that has gone before

1. Improving health outcomes across England by providing improvement and change expertise
The new driving force for improvement
across the NHS in England
Professor Moira Livingston

2.  Financial challenges
 Quality outcomes and experience is the new focus
 Rising expectations
 We need to do more, for less…….. and better
 NHS IQ is an evidence-based organisation that is
aligned to the current needs and challenges of the NHS
 We need to learn from the past: what works and what
doesn’t
Why are we here?

3.  Set up from 1 April 2013 and hosted by NHS England
 Improving health outcomes across England by
providing improvement and change expertise
 Creating one improvement organisation that is in
alignment with the NHS’ needs and challenges
 Building on the wealth of knowledge, expertise and
experience that has gone before
Introducing NHS Improving Quality (NHS IQ)
National Cancer Action Team, National End of Life Care Programme, NHS
Diabetes and Kidney Care, NHS Improvement, NHS Institute for Innovation
and Improvement.
Hosts NHS Interim Management and Support, Improving Access to
Psychological Services (adult and children and young people), National
Peer Review Programme.

4.  The go to’ organisation leading improvement in England
 A catalyst for change
 A partner to drive transformation in the NHS
 A focal point for the system - creating impact through
connectivity and support
 Delivering real benefits for people using NHS services
 Developing the thinking and spreading knowledge on
transformational change
 Becoming a source of international expertise for
improving quality in healthcare
Our vision
 We will demonstrate value and strength by being

5. Improvement Programmes:
Director Dr Janet Williamson

6.  Seven day services
 A & E: a symptom of system wide health
 Integrated care
Emerging priorities
 A pioneer-led programme of work to enable
and encourage local innovation, address
barriers and disseminate learning
 A partnership of 13 national organisations and
bodies

7. Capacity, capability knowledge and measurement
Director: Prof Moira Livingston

8.  A core team and a range of delivery partners
 Work with you to implement improvements
 Across sectors
 Understanding what you need and want
 Solution focused and future proof
 Being open, agile, entrepreneurial, transparent
…….and grounded to the needs of the NHS
 Supporting a two way knowledge system
 Improving understanding of successful change: NHS
Change Model
How we work

9.  Everything we know about
successfully delivering change
for the better in the NHS,
all in one place
 www.changemodel.nhs.uk
NHS Change Model

10.  Improving quality is everyone’s business
 Improved experience and outcomes for everyone
 Successful improvements are spread and sustained
 An evidence base will support success and impact
evaluation
 Continuing commitment across the whole system to
service improvement
 Greater integration: engagement across services
 Evidence of return on investment: large scale
change, for the better, at minimal cost
What will success look like

11.  What are your key priorities for
quality improvement?
 What are our shared priority
areas that will best enable us
improve the health and
healthcare for everyone?
 How should we organise our key
resources for improvement?
 How can we best work with you?
Key issues for the next
stage of improvement

12. @NHSIQ
enquiries@nhsiq.nhs.uk
www.england.nhs.uk/nhsiq
moira.livingston@nhsiq.nhs.uk
Improving health outcomes across England
by providing improvement and change expertise.