NCIHC Panel Webinar Managing Interpreter Services in Pandemic part 2 01 27-2021-v_slideshare (1)
•
0 likes•206 views
Interpreter services managers are responsible for ensuring safe and effective provision of language services regardless of the circumstances - from filling the demand for services, to supporting interpreter staff, to working within the available resources, and so much more. The managers’ responsibility has never been an easy charge, and the current COVID-19 pandemic and resulting public health crisis has been no exception. This “Part 2” of the webinar-based panel discussion features managers who are based in teaching hospitals or children’s hospitals. The panelists will reflect on their experiences of managing interpreter services during the public health crisis – from when it began, to what is happening now, to preparing for the future. Special attention will be given to 1) optimization of available resources, 2) flexibility in transition, 3) gaining senor leadership support, 4) good things that have come as a result of the pandemic, and 5) much more! Time will be reserved for a moderated audience Q&A. Note: This is the second in a two-part series. Part 1 of this series took place on December 11, 2020, and the recording is available on the NCIHC website.
Report
Share
Report
Share
Download to read offline
Recommended
Interpreter services managers are responsible for ensuring safe and effective provision of language services regardless of the circumstances - from filling the demand for services, to supporting interpreter staff, to working within the available resources, and so much more. The managers’ responsibility has never been an easy charge, and the current COVID-19 pandemic and resulting public health crisis has been no exception.
In this webinar-based panel discussion, panelist from different regions of the USA will reflect on their experiences of managing interpreter services during the public health crisis – from when it began, to what is happening now, to preparing for the future. Special attention will be given to 1) interpreter safety measures and wellness, 2) guaranteeing interpreter services for providers and patients, 3) collaboration among different stakeholders to achieve the goals, and 4) insights for managers to adapt or adopt in their unique setting. Time will be reserved for a moderated audience Q&A. Managing Interpreter Services in Public Health During the Pandemic: Part 1
Managing Interpreter Services in Public Health During the Pandemic: Part 1National Council on Interpreting in Health Care (NCIHC)
Interpreter trainers are dedicated to teaching their students the skills they will need in order to be successful in their professional role. For many interpreters, these skills include test-taking skills. Both aspiring and long-time interpreters are put to the test when they are required to take an exam administered by a potential employer, sit for an interpreter certification exam, or complete a final exam in a training program. In addition to the skills needed to interpret well, there is a growing need for interpreters to also have strong test-taking skills so that they can effectively demonstrate the interpreting knowledge and skills.
How do trainers prepare interpreters to take computer-based certification exams? How do trainers know where to focus their attention?
This presentation addresses these questions and provides an overview of the presenter's experience preparing interpreters for written and oral certification exams for spoken language interpreters.
Learning Objectives:
Distinguish the differences between skills for interpreting practice and skills for test taking
Define elements and areas of focus of test prep sessions
Identify resources for test prep sessionAll of the Above: Preparing Interpreters for Computer-Based Exams with Liz Es...
All of the Above: Preparing Interpreters for Computer-Based Exams with Liz Es...National Council on Interpreting in Health Care (NCIHC)
Context matters in the practice of interpreting but too often the complexities and implications of context are not adequately defined in interpreter training. Instead, learning about the many and varied contexts that interpreters are called into is left to on-the-job experience.
Over the last twenty years, Robyn Dean and Robert Pollard have offered practitioners, educators, and trainers ways to identify and talk about the interpreting context and how to more effectively prepare interpreters for working in those contexts. Much of that work has been devoted to the contexts of medical and mental health.
This presentation explains how medical interpreting educators can help to not only define context but teach it and assess practitioners’ ability to understand and apply it in professional practice. As medical education has worked to improve the clinical skills of providers so too should medical interpreter education. This can happen by bringing interpreter practitioners incrementally closer to the medical contexts, that is to improve and assess their clinical skills.NCIHC HFT049 Context Matters-Defining Teaching and Assessing Context in Healt...
NCIHC HFT049 Context Matters-Defining Teaching and Assessing Context in Healt...National Council on Interpreting in Health Care (NCIHC)
As the demand and opportunity for interpreting via remote modalities grows, so too, does the need for interpreters to develop their ability to perform effectively in these remote modalities. This results in the need for trainers and training programs to offer initial or continuing professional development content targeting at helping students and working professionals to close the remote interpreting skills gaps. The goal of this webinar is to explore trends, perceptions, and training opportunities for remote interpreters. Using the results of research done on healthcare interpreters who work via phone and video, the presenter will provide a framework for categorizing key areas of professional development for this growing modality of interpretation. The audience will be challenged to reflect on their current training practice, set priorities, and implement changes to ensure that their interpreting students are ready to be successful in a remote interpreting environment.
This training covers concepts and practical techniques, including how to:
Summarize research findings about professional development for remote interpreters
Discuss perceptions and trends in remote interpreting and how they impact training
Identify and prioritize training needs to improve quality and consistency of service
-
About Suzanne Couture
Suzanne Couture is a Certified Healthcare Interpreter™ and an ATA-certified Spanish to English translator with seventeen years of experience in translation and interpreting. She holds a BA in Spanish and MEd in Instructional Design. Suzanne has worked as a staff interpreter, language services supervisor, and an online and classroom instructor. She is currently a freelance linguist, an instructional design consultant, and an adjunct instructor. She is also a member of the Home for Trainers Webinar Work Group of the National Council on Interpreting in Health Care.Modality Matters: Including Remote Interpreting in Interpreter Training Progr...
Modality Matters: Including Remote Interpreting in Interpreter Training Progr...National Council on Interpreting in Health Care (NCIHC)
In this webinar we will look into the evidence that has emerged from the in-depth analysis of authentic video-recorded medical consultations and semi-structured interviews with patients, doctors and professional interpreters and we will discuss the ways in which this evidence can be translated into education and professional practice. We will begin with a brief introduction to empathic communication in (multilingual) healthcare communication and we will identify a number of factors that contribute to or hamper the co-construction of empathic communication in interpreter-mediated clinical encounters. We will do so by drawing on the actual patient-interpreter-doctor interaction and on their perceptions of it. At the end of the webinar participants will have gained a thorough understanding of the complexity of empathic communication in interpreter-mediated clinical encounters and will be able to make better-informed decisions at the level of interaction by reflecting on their own, the patients and clinicians’ communicative behaviors. Being able to effectively co-construct empathic communication in clinical encounters is of paramount importance as empathy is a basic component of therapeutic relationships, it has demonstrably improved patient enablement and doctor satisfaction, and it may be a precondition for patient-centered decision making.
Learning Objectives:
1. Distinguish between facilitating and hampering communicative behaviors in the co-construction of empathic communication in interpreter-mediated clinical encounters.
2. Reflect on the interpreter, as well as the patient and clinician’s communicative behavior in interaction in the co-construction of empathic communication in interpreter-mediated clinical encounters.
3. Assess the impact of the interpreter, as well as the patient and clinician’s communicative behavior in interaction in the co-construction of empathic communication in interpreter-mediated clinical encounters.
4. Demonstrate specific communicative and interactional strategies for co-constructing empathic communication in clinical encounters to interpreter students.Doing Empathy in Multilingual Healthcare Communication Through Interpreters: ...
Doing Empathy in Multilingual Healthcare Communication Through Interpreters: ...National Council on Interpreting in Health Care (NCIHC)
An NCIHC Home for Trainers webinar addressing tips and strategies for note-taking for consecutive interpreting with Guest Trainer Rosanna BalistreriBaby Steps to Note-Taking for Consecutive Interpreting
Baby Steps to Note-Taking for Consecutive InterpretingNational Council on Interpreting in Health Care (NCIHC)
Research focused on interpreters and interpreting has great potential to inform and improve interpreter training. In this webinar, Professor Ineke Crezee will describe a research project aimed at better understanding communication patterns in healthcare interactions, specifically with regard to the use of informal idiomatic language as part of the establishment of patient-provider rapport. She will report on the research findings and discuss the implications and import for interpreter training. She will then describe approaches and strategies for integrating research findings into interpreter training activities, with specific examples drawing on the research study presented at the beginning of the webinar. NCIHC.HFT.45.Missing.the.plot.02-17-2021_vslideshare
NCIHC.HFT.45.Missing.the.plot.02-17-2021_vslideshareNational Council on Interpreting in Health Care (NCIHC)
Recommended
Interpreter services managers are responsible for ensuring safe and effective provision of language services regardless of the circumstances - from filling the demand for services, to supporting interpreter staff, to working within the available resources, and so much more. The managers’ responsibility has never been an easy charge, and the current COVID-19 pandemic and resulting public health crisis has been no exception.
In this webinar-based panel discussion, panelist from different regions of the USA will reflect on their experiences of managing interpreter services during the public health crisis – from when it began, to what is happening now, to preparing for the future. Special attention will be given to 1) interpreter safety measures and wellness, 2) guaranteeing interpreter services for providers and patients, 3) collaboration among different stakeholders to achieve the goals, and 4) insights for managers to adapt or adopt in their unique setting. Time will be reserved for a moderated audience Q&A. Managing Interpreter Services in Public Health During the Pandemic: Part 1
Managing Interpreter Services in Public Health During the Pandemic: Part 1National Council on Interpreting in Health Care (NCIHC)
Interpreter trainers are dedicated to teaching their students the skills they will need in order to be successful in their professional role. For many interpreters, these skills include test-taking skills. Both aspiring and long-time interpreters are put to the test when they are required to take an exam administered by a potential employer, sit for an interpreter certification exam, or complete a final exam in a training program. In addition to the skills needed to interpret well, there is a growing need for interpreters to also have strong test-taking skills so that they can effectively demonstrate the interpreting knowledge and skills.
How do trainers prepare interpreters to take computer-based certification exams? How do trainers know where to focus their attention?
This presentation addresses these questions and provides an overview of the presenter's experience preparing interpreters for written and oral certification exams for spoken language interpreters.
Learning Objectives:
Distinguish the differences between skills for interpreting practice and skills for test taking
Define elements and areas of focus of test prep sessions
Identify resources for test prep sessionAll of the Above: Preparing Interpreters for Computer-Based Exams with Liz Es...
All of the Above: Preparing Interpreters for Computer-Based Exams with Liz Es...National Council on Interpreting in Health Care (NCIHC)
Context matters in the practice of interpreting but too often the complexities and implications of context are not adequately defined in interpreter training. Instead, learning about the many and varied contexts that interpreters are called into is left to on-the-job experience.
Over the last twenty years, Robyn Dean and Robert Pollard have offered practitioners, educators, and trainers ways to identify and talk about the interpreting context and how to more effectively prepare interpreters for working in those contexts. Much of that work has been devoted to the contexts of medical and mental health.
This presentation explains how medical interpreting educators can help to not only define context but teach it and assess practitioners’ ability to understand and apply it in professional practice. As medical education has worked to improve the clinical skills of providers so too should medical interpreter education. This can happen by bringing interpreter practitioners incrementally closer to the medical contexts, that is to improve and assess their clinical skills.NCIHC HFT049 Context Matters-Defining Teaching and Assessing Context in Healt...
NCIHC HFT049 Context Matters-Defining Teaching and Assessing Context in Healt...National Council on Interpreting in Health Care (NCIHC)
As the demand and opportunity for interpreting via remote modalities grows, so too, does the need for interpreters to develop their ability to perform effectively in these remote modalities. This results in the need for trainers and training programs to offer initial or continuing professional development content targeting at helping students and working professionals to close the remote interpreting skills gaps. The goal of this webinar is to explore trends, perceptions, and training opportunities for remote interpreters. Using the results of research done on healthcare interpreters who work via phone and video, the presenter will provide a framework for categorizing key areas of professional development for this growing modality of interpretation. The audience will be challenged to reflect on their current training practice, set priorities, and implement changes to ensure that their interpreting students are ready to be successful in a remote interpreting environment.
This training covers concepts and practical techniques, including how to:
Summarize research findings about professional development for remote interpreters
Discuss perceptions and trends in remote interpreting and how they impact training
Identify and prioritize training needs to improve quality and consistency of service
-
About Suzanne Couture
Suzanne Couture is a Certified Healthcare Interpreter™ and an ATA-certified Spanish to English translator with seventeen years of experience in translation and interpreting. She holds a BA in Spanish and MEd in Instructional Design. Suzanne has worked as a staff interpreter, language services supervisor, and an online and classroom instructor. She is currently a freelance linguist, an instructional design consultant, and an adjunct instructor. She is also a member of the Home for Trainers Webinar Work Group of the National Council on Interpreting in Health Care.Modality Matters: Including Remote Interpreting in Interpreter Training Progr...
Modality Matters: Including Remote Interpreting in Interpreter Training Progr...National Council on Interpreting in Health Care (NCIHC)
In this webinar we will look into the evidence that has emerged from the in-depth analysis of authentic video-recorded medical consultations and semi-structured interviews with patients, doctors and professional interpreters and we will discuss the ways in which this evidence can be translated into education and professional practice. We will begin with a brief introduction to empathic communication in (multilingual) healthcare communication and we will identify a number of factors that contribute to or hamper the co-construction of empathic communication in interpreter-mediated clinical encounters. We will do so by drawing on the actual patient-interpreter-doctor interaction and on their perceptions of it. At the end of the webinar participants will have gained a thorough understanding of the complexity of empathic communication in interpreter-mediated clinical encounters and will be able to make better-informed decisions at the level of interaction by reflecting on their own, the patients and clinicians’ communicative behaviors. Being able to effectively co-construct empathic communication in clinical encounters is of paramount importance as empathy is a basic component of therapeutic relationships, it has demonstrably improved patient enablement and doctor satisfaction, and it may be a precondition for patient-centered decision making.
Learning Objectives:
1. Distinguish between facilitating and hampering communicative behaviors in the co-construction of empathic communication in interpreter-mediated clinical encounters.
2. Reflect on the interpreter, as well as the patient and clinician’s communicative behavior in interaction in the co-construction of empathic communication in interpreter-mediated clinical encounters.
3. Assess the impact of the interpreter, as well as the patient and clinician’s communicative behavior in interaction in the co-construction of empathic communication in interpreter-mediated clinical encounters.
4. Demonstrate specific communicative and interactional strategies for co-constructing empathic communication in clinical encounters to interpreter students.Doing Empathy in Multilingual Healthcare Communication Through Interpreters: ...
Doing Empathy in Multilingual Healthcare Communication Through Interpreters: ...National Council on Interpreting in Health Care (NCIHC)
An NCIHC Home for Trainers webinar addressing tips and strategies for note-taking for consecutive interpreting with Guest Trainer Rosanna BalistreriBaby Steps to Note-Taking for Consecutive Interpreting
Baby Steps to Note-Taking for Consecutive InterpretingNational Council on Interpreting in Health Care (NCIHC)
Research focused on interpreters and interpreting has great potential to inform and improve interpreter training. In this webinar, Professor Ineke Crezee will describe a research project aimed at better understanding communication patterns in healthcare interactions, specifically with regard to the use of informal idiomatic language as part of the establishment of patient-provider rapport. She will report on the research findings and discuss the implications and import for interpreter training. She will then describe approaches and strategies for integrating research findings into interpreter training activities, with specific examples drawing on the research study presented at the beginning of the webinar. NCIHC.HFT.45.Missing.the.plot.02-17-2021_vslideshare
NCIHC.HFT.45.Missing.the.plot.02-17-2021_vslideshareNational Council on Interpreting in Health Care (NCIHC)
In this workshop, we discuss the use of demand control schema (DCS) as a framework for making ethical decisions in interpreting and as a strategy for professional development. Within healthcare, there are a wide variety of specializations. While it is not realistic to expect that interpreters be intimately familiar with all of these settings, they are often faced with the challenge of navigating the demands in unfamiliar medical environments. This workshop examines strategies used by interpreters to facilitate effective communication in one of these specialized settings – genetic counseling.
Traditionally, interpreter training programs focus on the technical aspects of the job, along with an emphasis on rule-based approaches to ethical decision making. However, ethical decisions require thoughtful consideration and reflection of the entire setting, including linguistic skills, ongoing analysis of the subject matter, interaction among discourse participants, cultural knowledge, and the resilience to make moment-by-moment decisions.
This workshop exemplifies that interpreters who are well versed in DCS are better equipped to analyze the interpreting situation than those without DCS training. A structure will be provided for discussing the work using non-judgmental, evaluative, concrete language, which can be used for guiding interpreters to recognize the impact they have on the interpreting environment
Interpreter trainers will gain an appreciation for their responsibility to impart the concept of interpreting as a practice profession that requires professional development, including mentoring and performance feedback, throughout the professional interpreter’s career.
Learning Objectives:
To recognize the components of interpreting that categorize it as a practice profession.
To understand the use and benefits of DCS for effective interpreting practice, and ethical decision-making in content-specific medical specializations, such as genetic counseling.
To learn about the importance of supervision in practice professions and how to utilize the DCS framework for effective supervisory conversations. Interpreting is a Practice Profession Improving Professional Performance with...
Interpreting is a Practice Profession Improving Professional Performance with...National Council on Interpreting in Health Care (NCIHC)
Simultaneous interpreting is tested by one of the national certifying entities for healthcare interpreters, yet trainers do not always include it in their offerings and sometimes interpreters are ill equipped or hesitant to use it in a medical context. This webinar will address these gaps on why and how to teach simultaneous interpreting to healthcare interpreters, and is structured with them in mind, presenting 1) the reasoning and context of training interpreters in this mode, and 2) the techniques and tools for doing so. The presenter will discuss a bit of theoretical underpinnings, best practices for simultaneous, a decision-making tool for when to use it, practical ways to incorporate it into classroom-based and remote education, outcome measures, and how to provide constructive feedback. Current technological options will be heavily featured – no need for tape decks or audio labs!Decalage is not a dirty word: Teaching simultaneous mode to healthcare interp...
Decalage is not a dirty word: Teaching simultaneous mode to healthcare interp...National Council on Interpreting in Health Care (NCIHC)
An informational presentation for trainers of healthcare interpreters discussing how to use past errors as a tool for teaching.Thanks for Making That Mistake! Using Errors as an Interpreter Teaching Tool
Thanks for Making That Mistake! Using Errors as an Interpreter Teaching ToolNational Council on Interpreting in Health Care (NCIHC)
Sight translation—converting written text in one language into spoken (or signed) text in another language—is an important skill for interpreters. While the suggestion to ‘just read it to the patient’ might seem straightforward, sight translation is a cognitively and linguistically demanding task that requires time and practice to master. In addition, decision-making regarding when, where, and how to sight translate requires a nuanced understanding of the strengths and limitations of sight translation, as well as a nuanced understanding of a variety of situational factors. This webinar provides interpreter trainers with an introduction to teaching sight translation. It describes the challenges involved in learning and performing sight translation, discusses decision-making and ethics related to sight translation, and provides practical tips and guidance for educators.
Learning Objectives:
In this webinar, participants will:
Discuss the place of sight translation in the interpreter’s toolkit
Learn about common difficulties encountered in sight translation, both in terms of performance and of decision-making/ethics
Explore strategies for teaching and learning sight translation"Just Read This to The Patient" An Introduction to Teaching Sight Translation...
"Just Read This to The Patient" An Introduction to Teaching Sight Translation...National Council on Interpreting in Health Care (NCIHC)
Ethics are at the core of any professional practice. Healthcare interpreting requires interpreters to respond to a wide array of difficult situations in an ethical manner. Trainers of Healthcare Interpreters must provide their students with both an understanding of interpreter ethics and practice in applying them. During this 90-minute webinar for interpreter trainers, veteran trainer Cindy Roat shared three different frameworks for introducing and practicing interpreter ethics; frameworks that can be implemented in an hour, a day or a semester. Specific problems in teaching ethical decision-making were discussed. http://www.ncihc.org/trainerswebinarsTeaching Ethical Decision-Making to Healthcare Interpreters
Teaching Ethical Decision-Making to Healthcare InterpretersNational Council on Interpreting in Health Care (NCIHC)
Healthcare interpreters' work can be mentally taxing. However, we are often uncertain as to what contributes to our mental fatigue, outside of the obvious issue of long encounters and long workdays. Unfortunately, interpreter fatigue is not well documented. This presentation provides information on various factors that can affect both concentration and performance contributing to mental fatigue. It also sheds light on precedents in other industries that make the case for use of a measurement tool to address such factors and mental fatigue in a more sophisticated way.
Gaps in understanding interpreter mental fatigue led the presenters to develop and internally validate the Complexity and Fatigue in Interpreted Encounters (CFIE) tool. The CFIE, comprised of three domains: paralinguistic, sensory and intrapersonal/physical, includes 16 affirmative factors identified by interpreters as causes of mental fatigue. Seven interpreters participated in using the CFIE tool across 444 interpreter encounters. The presenters will share their findings which indicated increased mental fatigue in departments with high acuity, fast pace and unpredictable encounters. Interpreters experiencing mental fatigue may jeopardize accuracy of interpretation in these encounters, resulting in unfavorable patient outcomes. The presenters will discuss plans for future research on interpreter inaccuracies related to mental fatigue.
Interpreter trainers will consider the implications of the study’s results and their relevance to interpreter skill development and real-world performance. Trainers will also gain insight into the need to present these concepts to their students.
At the end of this presentation the participant will:
- Identify common factors which contribute to interpreter mental fatigue
- Learn about precedents in other fields for measuring workload & productivity
- Describe research that focuses on measurement of interpreter mental fatigue in a healthcare environment
- Consider ways that trainers can apply these concepts in interpreter training programsI'm Exhausted! Teaching Interpreter Trainers About Research on Complicated En...
I'm Exhausted! Teaching Interpreter Trainers About Research on Complicated En...National Council on Interpreting in Health Care (NCIHC)
One challenge faced by professional interpreters working in healthcare and other settings is the high levels of stress, vicarious trauma, or vulnerability they may feel during the course of their everyday work. Vicarious trauma has been identified as something that affects the performance and wellbeing of certain professionals, such as interpreters, by their experiencing or internalizing someone else’s trauma. Research has confirmed they are vulnerable to vicarious trauma, burnouts, compassion fatigue, or secondary stress as a result of repeated exposure to various traumatic information and experiences.
Drawing from over 25 years of experience in a professional services industry and extensive research in this area, Ludmila “Mila” Golovine, Founder, President & CEO of MasterWord, a Language Services Provider agency, and an interpreter herself, will speak on the subject of vicarious traumatization not from a scientific but from an insider’s point of view - as a representative of a profession that is vulnerable to this type of trauma. Participants will be provided with real-life applications and tools that can help identify and examine triggers leading to vicarious trauma impacting the wellbeing and performance of service professionals, as well as strategies for helping others, and themselves, prevent and/or mitigate the effects of vicarious trauma before, during and after these interactions.
Interpreter trainers will gain an understanding of the particular vulnerability of interpreters to being impacted by the experience of patients that they interpret for. Trainers will also gain insight into the need and method for introducing this material to their students.
Learning Objectives:
Define vicarious trauma and articulate why those working in healthcare and social services settings are at greater risk for vicarious trauma
Articulate the potential impact of vicarious trauma on work performance and quality of life
Identify five coping strategies in effective self-care
Discuss ways that trainers can apply these concepts in interpreter training programsHow Not To Hurt: Teaching Trainers About Vicarious Trauma and Interpreter Sel...
How Not To Hurt: Teaching Trainers About Vicarious Trauma and Interpreter Sel...National Council on Interpreting in Health Care (NCIHC)
In multilingual healthcare encounters, the best conditions for meaningful participation and communication exist when the participants jointly manage the encounter. This entails co-constructing and tightly coordinating the dialogue while pacing the flow, and taking into consideration the setting, cultural, and contextual factors, as well as the needs, roles, and limitations of the participants.
To achieve this goal, interpreters frequently have to intervene to explain or clarify. This can include informing the participants about impediments to meaningful communication (lengthy or overly technical utterances, verifying intended meaning, etc.) Ideally, interpreters should inform participants about their own limitations in order to manage the flow with confidence.
In general, in the teaching of consecutive interpretation (CI) the emphasis has been on encouraging interpreters to develop technical skills to gain the ability to retain long utterances without having to interrupt the participants. However, prioritizing technical mastery fails to address the higher need to focus on the existing conditions, goals, and disparities often found in an encounter. Failure to do so can lead to an oversight of the actual communication needs of all participants, primarily those without formal education or shared cultural background.
In this webinar, the presenter will concentrate on the reassessment of priorities in the teaching of CI from this perspective.
Learning Objectives:
Reassess the teaching of consecutive interpretation from the perspective of core values and ethical canons.
Review and eventually adopt conceptual approaches and cognitive and technical concepts, strategies, and resources for the teaching of CI, including memory and note-taking.Putting Consecutive in Order: Reassessing Priorities and Skills in the Teachi...
Putting Consecutive in Order: Reassessing Priorities and Skills in the Teachi...National Council on Interpreting in Health Care (NCIHC)
In the second segment of this two part series, Ludmila “Mila” Golovine, Founder, President & CEO of MasterWord and an interpreter herself, will further address vicarious traumatization not from a scientific but from an insider’s point of view - as a representative of a profession that is vulnerable to this type of trauma. Professionals working in healthcare, in court, in jail, with refugees, with child protective services, with victims of abuse, or in war zones most likely experienced high levels of stress, suffered vicarious trauma, or felt vulnerable during their everyday work. However, there are limited resources specifically available for interpreters. Participants will be provided with additional practical tools from various sources that have been specifically adapted to help interpreters prevent and/or mitigate the effects of vicarious trauma before, during and after difficult interpreting encounters.
Webinar attendees are encouraged, but not required, to view the recording of the previous webinar on this topic: How Not To Hurt: Teaching Trainers about Vicarious Trauma and Interpreter Self-Care
Learning Objectives:
1. Identify the potential impact of vicarious trauma on work performance and quality of life.
2. Identify a variety of practical tools that can be used by interpreters to mitigate the effects of Vicarious Trauma and stress before, during and after the encounter.
3. Develop a network of support.How Not To Hurt Part 2: Teaching Trainers About Vicarious Trauma and Advanced...
How Not To Hurt Part 2: Teaching Trainers About Vicarious Trauma and Advanced...National Council on Interpreting in Health Care (NCIHC)
Calling all interpreter trainers! Join us for this live webinar for interpreter trainers on teaching cultural competency in health care interpreter training programs. This webinar will present a pedagogical framework and practical strategies that interpreter trainers can use to teach interpreters how to perform cultural mediation, rather than act as cultural arbiters themselves.
After attending this 90-minute webinar, interpreter trainers will be able to:
1. Identify three key concepts in cultural competence to teach to medical interpreters.
2. List and become familiar with the steps, sample scripts and framework for teaching interpreters to perform safe, effective cultural mediation (AKA culture brokering).
3. Explore the LEARN model as a framework for teaching cultural mediation. NCIHC Home for Trainers - Cultural Incompetence
NCIHC Home for Trainers - Cultural Incompetence National Council on Interpreting in Health Care (NCIHC)
This webinar will provide an overview of the Role-Space model developed by Peter Llewellyn-Jones and Robert G. Lee. The core premise is that a role is not something we have, rather is it something we do. The model proposes three interrelated dimensions of interpreter decision making and behavior: interaction management, participant alignment and the presentation of self. The interaction between and amongst these axes forms the role-space that an interpreter occupies in an interaction. Before learning to interpret, students must be aware of their own communicative behaviors in the languages and cultures with which they work before applying them cross-linguistically and cross-culturally. Examples from the trainer’s own interpreting and teaching practice will be provided to illustrate applications of the model.NCIHC Role Space and Training of Interpreters
NCIHC Role Space and Training of InterpretersNational Council on Interpreting in Health Care (NCIHC)
Linguistic Validation: Understanding Conceptual Equivalence in the Harmonization Procedure
Diana Sánchez, Nova Language Services
In addition to translation, multinational clinical trials must also undergo a strict linguistic validation process to ensure proper adaptation for the target languages and countries. This algorithm of checks and reviews requires intense and efficient management between project managers and translators, who will often times encounter unique challenges specific to this sector. In this session, we will explain a standard linguistic validation process, the different phases in which feedback is to be analyzed, validated and implemented, and the importance of harmonization in achieving optimum translation results.ATA 55 Chicago 2014 - Linguistic Validation: Understanding Conceptual Equival...
ATA 55 Chicago 2014 - Linguistic Validation: Understanding Conceptual Equival...Nova Language Solutions
An informational webinar by NCIHC's Home for Trainers titled, "Commit to Rubrics: A Connecting Factor that Impacts Healthcare Interpreting from the Classroom to the Workplace" Commit to Rubrics: A Connecting Factor that Impacts Healthcare Interpreting f...
Commit to Rubrics: A Connecting Factor that Impacts Healthcare Interpreting f...National Council on Interpreting in Health Care (NCIHC)
Providing interpreting services during times of crisis, specifically in response to the COVID-19 pandemic, is a shared priority among all language access stakeholders - interpreters, managers, interpreter referral agencies, patients, and healthcare providers. Delivering interpreting services via remote modalities offers one possible solution to minimize the risk of exposure and transmission of contagions. In this presentation, the panelists will address practical areas of concern and consideration for all stakeholders when transitioning from an on-site model to a remote model for interpreter services. The presentation will focus on delivery of both spoken and signed languages and include a moderated Q&A to address attendees' questions and concerns as best possible.
1. Guidance for interpreter services managers and agencies on how to set up an emergency call center for Over-the-Phone Interpreting (OPI) and/or Video Remote Interpreting (VRI) and how to support staff interpreters in this transition
2. Guidance for interpreters on transitioning from in-person to remote to make their service delivery smooth and less stressful, especially for those who have never done remote interpreting before
3. Tips for healthcare providers in working with remote interpreters and strategies to ensure effective communication when adapting to the transition Temporary Transition to Remote Interpreting During Health Emergencies: Guidan...
Temporary Transition to Remote Interpreting During Health Emergencies: Guidan...National Council on Interpreting in Health Care (NCIHC)
More Related Content
What's hot
In this workshop, we discuss the use of demand control schema (DCS) as a framework for making ethical decisions in interpreting and as a strategy for professional development. Within healthcare, there are a wide variety of specializations. While it is not realistic to expect that interpreters be intimately familiar with all of these settings, they are often faced with the challenge of navigating the demands in unfamiliar medical environments. This workshop examines strategies used by interpreters to facilitate effective communication in one of these specialized settings – genetic counseling.
Traditionally, interpreter training programs focus on the technical aspects of the job, along with an emphasis on rule-based approaches to ethical decision making. However, ethical decisions require thoughtful consideration and reflection of the entire setting, including linguistic skills, ongoing analysis of the subject matter, interaction among discourse participants, cultural knowledge, and the resilience to make moment-by-moment decisions.
This workshop exemplifies that interpreters who are well versed in DCS are better equipped to analyze the interpreting situation than those without DCS training. A structure will be provided for discussing the work using non-judgmental, evaluative, concrete language, which can be used for guiding interpreters to recognize the impact they have on the interpreting environment
Interpreter trainers will gain an appreciation for their responsibility to impart the concept of interpreting as a practice profession that requires professional development, including mentoring and performance feedback, throughout the professional interpreter’s career.
Learning Objectives:
To recognize the components of interpreting that categorize it as a practice profession.
To understand the use and benefits of DCS for effective interpreting practice, and ethical decision-making in content-specific medical specializations, such as genetic counseling.
To learn about the importance of supervision in practice professions and how to utilize the DCS framework for effective supervisory conversations. Interpreting is a Practice Profession Improving Professional Performance with...
Interpreting is a Practice Profession Improving Professional Performance with...National Council on Interpreting in Health Care (NCIHC)
Simultaneous interpreting is tested by one of the national certifying entities for healthcare interpreters, yet trainers do not always include it in their offerings and sometimes interpreters are ill equipped or hesitant to use it in a medical context. This webinar will address these gaps on why and how to teach simultaneous interpreting to healthcare interpreters, and is structured with them in mind, presenting 1) the reasoning and context of training interpreters in this mode, and 2) the techniques and tools for doing so. The presenter will discuss a bit of theoretical underpinnings, best practices for simultaneous, a decision-making tool for when to use it, practical ways to incorporate it into classroom-based and remote education, outcome measures, and how to provide constructive feedback. Current technological options will be heavily featured – no need for tape decks or audio labs!Decalage is not a dirty word: Teaching simultaneous mode to healthcare interp...
Decalage is not a dirty word: Teaching simultaneous mode to healthcare interp...National Council on Interpreting in Health Care (NCIHC)
An informational presentation for trainers of healthcare interpreters discussing how to use past errors as a tool for teaching.Thanks for Making That Mistake! Using Errors as an Interpreter Teaching Tool
Thanks for Making That Mistake! Using Errors as an Interpreter Teaching ToolNational Council on Interpreting in Health Care (NCIHC)
Sight translation—converting written text in one language into spoken (or signed) text in another language—is an important skill for interpreters. While the suggestion to ‘just read it to the patient’ might seem straightforward, sight translation is a cognitively and linguistically demanding task that requires time and practice to master. In addition, decision-making regarding when, where, and how to sight translate requires a nuanced understanding of the strengths and limitations of sight translation, as well as a nuanced understanding of a variety of situational factors. This webinar provides interpreter trainers with an introduction to teaching sight translation. It describes the challenges involved in learning and performing sight translation, discusses decision-making and ethics related to sight translation, and provides practical tips and guidance for educators.
Learning Objectives:
In this webinar, participants will:
Discuss the place of sight translation in the interpreter’s toolkit
Learn about common difficulties encountered in sight translation, both in terms of performance and of decision-making/ethics
Explore strategies for teaching and learning sight translation"Just Read This to The Patient" An Introduction to Teaching Sight Translation...
"Just Read This to The Patient" An Introduction to Teaching Sight Translation...National Council on Interpreting in Health Care (NCIHC)
Ethics are at the core of any professional practice. Healthcare interpreting requires interpreters to respond to a wide array of difficult situations in an ethical manner. Trainers of Healthcare Interpreters must provide their students with both an understanding of interpreter ethics and practice in applying them. During this 90-minute webinar for interpreter trainers, veteran trainer Cindy Roat shared three different frameworks for introducing and practicing interpreter ethics; frameworks that can be implemented in an hour, a day or a semester. Specific problems in teaching ethical decision-making were discussed. http://www.ncihc.org/trainerswebinarsTeaching Ethical Decision-Making to Healthcare Interpreters
Teaching Ethical Decision-Making to Healthcare InterpretersNational Council on Interpreting in Health Care (NCIHC)
Healthcare interpreters' work can be mentally taxing. However, we are often uncertain as to what contributes to our mental fatigue, outside of the obvious issue of long encounters and long workdays. Unfortunately, interpreter fatigue is not well documented. This presentation provides information on various factors that can affect both concentration and performance contributing to mental fatigue. It also sheds light on precedents in other industries that make the case for use of a measurement tool to address such factors and mental fatigue in a more sophisticated way.
Gaps in understanding interpreter mental fatigue led the presenters to develop and internally validate the Complexity and Fatigue in Interpreted Encounters (CFIE) tool. The CFIE, comprised of three domains: paralinguistic, sensory and intrapersonal/physical, includes 16 affirmative factors identified by interpreters as causes of mental fatigue. Seven interpreters participated in using the CFIE tool across 444 interpreter encounters. The presenters will share their findings which indicated increased mental fatigue in departments with high acuity, fast pace and unpredictable encounters. Interpreters experiencing mental fatigue may jeopardize accuracy of interpretation in these encounters, resulting in unfavorable patient outcomes. The presenters will discuss plans for future research on interpreter inaccuracies related to mental fatigue.
Interpreter trainers will consider the implications of the study’s results and their relevance to interpreter skill development and real-world performance. Trainers will also gain insight into the need to present these concepts to their students.
At the end of this presentation the participant will:
- Identify common factors which contribute to interpreter mental fatigue
- Learn about precedents in other fields for measuring workload & productivity
- Describe research that focuses on measurement of interpreter mental fatigue in a healthcare environment
- Consider ways that trainers can apply these concepts in interpreter training programsI'm Exhausted! Teaching Interpreter Trainers About Research on Complicated En...
I'm Exhausted! Teaching Interpreter Trainers About Research on Complicated En...National Council on Interpreting in Health Care (NCIHC)
One challenge faced by professional interpreters working in healthcare and other settings is the high levels of stress, vicarious trauma, or vulnerability they may feel during the course of their everyday work. Vicarious trauma has been identified as something that affects the performance and wellbeing of certain professionals, such as interpreters, by their experiencing or internalizing someone else’s trauma. Research has confirmed they are vulnerable to vicarious trauma, burnouts, compassion fatigue, or secondary stress as a result of repeated exposure to various traumatic information and experiences.
Drawing from over 25 years of experience in a professional services industry and extensive research in this area, Ludmila “Mila” Golovine, Founder, President & CEO of MasterWord, a Language Services Provider agency, and an interpreter herself, will speak on the subject of vicarious traumatization not from a scientific but from an insider’s point of view - as a representative of a profession that is vulnerable to this type of trauma. Participants will be provided with real-life applications and tools that can help identify and examine triggers leading to vicarious trauma impacting the wellbeing and performance of service professionals, as well as strategies for helping others, and themselves, prevent and/or mitigate the effects of vicarious trauma before, during and after these interactions.
Interpreter trainers will gain an understanding of the particular vulnerability of interpreters to being impacted by the experience of patients that they interpret for. Trainers will also gain insight into the need and method for introducing this material to their students.
Learning Objectives:
Define vicarious trauma and articulate why those working in healthcare and social services settings are at greater risk for vicarious trauma
Articulate the potential impact of vicarious trauma on work performance and quality of life
Identify five coping strategies in effective self-care
Discuss ways that trainers can apply these concepts in interpreter training programsHow Not To Hurt: Teaching Trainers About Vicarious Trauma and Interpreter Sel...
How Not To Hurt: Teaching Trainers About Vicarious Trauma and Interpreter Sel...National Council on Interpreting in Health Care (NCIHC)
In multilingual healthcare encounters, the best conditions for meaningful participation and communication exist when the participants jointly manage the encounter. This entails co-constructing and tightly coordinating the dialogue while pacing the flow, and taking into consideration the setting, cultural, and contextual factors, as well as the needs, roles, and limitations of the participants.
To achieve this goal, interpreters frequently have to intervene to explain or clarify. This can include informing the participants about impediments to meaningful communication (lengthy or overly technical utterances, verifying intended meaning, etc.) Ideally, interpreters should inform participants about their own limitations in order to manage the flow with confidence.
In general, in the teaching of consecutive interpretation (CI) the emphasis has been on encouraging interpreters to develop technical skills to gain the ability to retain long utterances without having to interrupt the participants. However, prioritizing technical mastery fails to address the higher need to focus on the existing conditions, goals, and disparities often found in an encounter. Failure to do so can lead to an oversight of the actual communication needs of all participants, primarily those without formal education or shared cultural background.
In this webinar, the presenter will concentrate on the reassessment of priorities in the teaching of CI from this perspective.
Learning Objectives:
Reassess the teaching of consecutive interpretation from the perspective of core values and ethical canons.
Review and eventually adopt conceptual approaches and cognitive and technical concepts, strategies, and resources for the teaching of CI, including memory and note-taking.Putting Consecutive in Order: Reassessing Priorities and Skills in the Teachi...
Putting Consecutive in Order: Reassessing Priorities and Skills in the Teachi...National Council on Interpreting in Health Care (NCIHC)
In the second segment of this two part series, Ludmila “Mila” Golovine, Founder, President & CEO of MasterWord and an interpreter herself, will further address vicarious traumatization not from a scientific but from an insider’s point of view - as a representative of a profession that is vulnerable to this type of trauma. Professionals working in healthcare, in court, in jail, with refugees, with child protective services, with victims of abuse, or in war zones most likely experienced high levels of stress, suffered vicarious trauma, or felt vulnerable during their everyday work. However, there are limited resources specifically available for interpreters. Participants will be provided with additional practical tools from various sources that have been specifically adapted to help interpreters prevent and/or mitigate the effects of vicarious trauma before, during and after difficult interpreting encounters.
Webinar attendees are encouraged, but not required, to view the recording of the previous webinar on this topic: How Not To Hurt: Teaching Trainers about Vicarious Trauma and Interpreter Self-Care
Learning Objectives:
1. Identify the potential impact of vicarious trauma on work performance and quality of life.
2. Identify a variety of practical tools that can be used by interpreters to mitigate the effects of Vicarious Trauma and stress before, during and after the encounter.
3. Develop a network of support.How Not To Hurt Part 2: Teaching Trainers About Vicarious Trauma and Advanced...
How Not To Hurt Part 2: Teaching Trainers About Vicarious Trauma and Advanced...National Council on Interpreting in Health Care (NCIHC)
Calling all interpreter trainers! Join us for this live webinar for interpreter trainers on teaching cultural competency in health care interpreter training programs. This webinar will present a pedagogical framework and practical strategies that interpreter trainers can use to teach interpreters how to perform cultural mediation, rather than act as cultural arbiters themselves.
After attending this 90-minute webinar, interpreter trainers will be able to:
1. Identify three key concepts in cultural competence to teach to medical interpreters.
2. List and become familiar with the steps, sample scripts and framework for teaching interpreters to perform safe, effective cultural mediation (AKA culture brokering).
3. Explore the LEARN model as a framework for teaching cultural mediation. NCIHC Home for Trainers - Cultural Incompetence
NCIHC Home for Trainers - Cultural Incompetence National Council on Interpreting in Health Care (NCIHC)
This webinar will provide an overview of the Role-Space model developed by Peter Llewellyn-Jones and Robert G. Lee. The core premise is that a role is not something we have, rather is it something we do. The model proposes three interrelated dimensions of interpreter decision making and behavior: interaction management, participant alignment and the presentation of self. The interaction between and amongst these axes forms the role-space that an interpreter occupies in an interaction. Before learning to interpret, students must be aware of their own communicative behaviors in the languages and cultures with which they work before applying them cross-linguistically and cross-culturally. Examples from the trainer’s own interpreting and teaching practice will be provided to illustrate applications of the model.NCIHC Role Space and Training of Interpreters
NCIHC Role Space and Training of InterpretersNational Council on Interpreting in Health Care (NCIHC)
Linguistic Validation: Understanding Conceptual Equivalence in the Harmonization Procedure
Diana Sánchez, Nova Language Services
In addition to translation, multinational clinical trials must also undergo a strict linguistic validation process to ensure proper adaptation for the target languages and countries. This algorithm of checks and reviews requires intense and efficient management between project managers and translators, who will often times encounter unique challenges specific to this sector. In this session, we will explain a standard linguistic validation process, the different phases in which feedback is to be analyzed, validated and implemented, and the importance of harmonization in achieving optimum translation results.ATA 55 Chicago 2014 - Linguistic Validation: Understanding Conceptual Equival...
ATA 55 Chicago 2014 - Linguistic Validation: Understanding Conceptual Equival...Nova Language Solutions
An informational webinar by NCIHC's Home for Trainers titled, "Commit to Rubrics: A Connecting Factor that Impacts Healthcare Interpreting from the Classroom to the Workplace" Commit to Rubrics: A Connecting Factor that Impacts Healthcare Interpreting f...
Commit to Rubrics: A Connecting Factor that Impacts Healthcare Interpreting f...National Council on Interpreting in Health Care (NCIHC)
What's hot (16)
Interpreting is a Practice Profession Improving Professional Performance with...
Interpreting is a Practice Profession Improving Professional Performance with...
Decalage is not a dirty word: Teaching simultaneous mode to healthcare interp...
Decalage is not a dirty word: Teaching simultaneous mode to healthcare interp...
Thanks for Making That Mistake! Using Errors as an Interpreter Teaching Tool
Thanks for Making That Mistake! Using Errors as an Interpreter Teaching Tool
"Just Read This to The Patient" An Introduction to Teaching Sight Translation...
"Just Read This to The Patient" An Introduction to Teaching Sight Translation...
Teaching Ethical Decision-Making to Healthcare Interpreters
Teaching Ethical Decision-Making to Healthcare Interpreters
I'm Exhausted! Teaching Interpreter Trainers About Research on Complicated En...
I'm Exhausted! Teaching Interpreter Trainers About Research on Complicated En...
How Not To Hurt: Teaching Trainers About Vicarious Trauma and Interpreter Sel...
How Not To Hurt: Teaching Trainers About Vicarious Trauma and Interpreter Sel...
Putting Consecutive in Order: Reassessing Priorities and Skills in the Teachi...
Putting Consecutive in Order: Reassessing Priorities and Skills in the Teachi...
How Not To Hurt Part 2: Teaching Trainers About Vicarious Trauma and Advanced...
How Not To Hurt Part 2: Teaching Trainers About Vicarious Trauma and Advanced...
ATA 55 Chicago 2014 - Linguistic Validation: Understanding Conceptual Equival...
ATA 55 Chicago 2014 - Linguistic Validation: Understanding Conceptual Equival...
Commit to Rubrics: A Connecting Factor that Impacts Healthcare Interpreting f...
Commit to Rubrics: A Connecting Factor that Impacts Healthcare Interpreting f...
Similar to NCIHC Panel Webinar Managing Interpreter Services in Pandemic part 2 01 27-2021-v_slideshare (1)
Providing interpreting services during times of crisis, specifically in response to the COVID-19 pandemic, is a shared priority among all language access stakeholders - interpreters, managers, interpreter referral agencies, patients, and healthcare providers. Delivering interpreting services via remote modalities offers one possible solution to minimize the risk of exposure and transmission of contagions. In this presentation, the panelists will address practical areas of concern and consideration for all stakeholders when transitioning from an on-site model to a remote model for interpreter services. The presentation will focus on delivery of both spoken and signed languages and include a moderated Q&A to address attendees' questions and concerns as best possible.
1. Guidance for interpreter services managers and agencies on how to set up an emergency call center for Over-the-Phone Interpreting (OPI) and/or Video Remote Interpreting (VRI) and how to support staff interpreters in this transition
2. Guidance for interpreters on transitioning from in-person to remote to make their service delivery smooth and less stressful, especially for those who have never done remote interpreting before
3. Tips for healthcare providers in working with remote interpreters and strategies to ensure effective communication when adapting to the transition Temporary Transition to Remote Interpreting During Health Emergencies: Guidan...
Temporary Transition to Remote Interpreting During Health Emergencies: Guidan...National Council on Interpreting in Health Care (NCIHC)
The NCCMT looks forward to hosting its popular student-led webinar on evidence-informed decision making (EIDM) in public health programs. During this webinar, students and recent graduates showcase how they are using EIDM tools and resources. EIDM skills are in demand in the workforce. Join this webinar to learn how the NCCMT’s accessible and informative resources can support your coursework, practicums and future public health careers.Focus on Students: Resources to Prepare you for your Public Health Career
Focus on Students: Resources to Prepare you for your Public Health CareerThe National Collaborating Centre for Methods and Tools
Similar to NCIHC Panel Webinar Managing Interpreter Services in Pandemic part 2 01 27-2021-v_slideshare (1) (20)
Temporary Transition to Remote Interpreting During Health Emergencies: Guidan...
Temporary Transition to Remote Interpreting During Health Emergencies: Guidan...
Optimizing Perioperative Care - Megan McLeod reviewed.pptx
Optimizing Perioperative Care - Megan McLeod reviewed.pptx
Poudre Valley Hospital’s Best Practices for Emergency Notification
Poudre Valley Hospital’s Best Practices for Emergency Notification
Speech Technology and how it will Transform Medicine
Speech Technology and how it will Transform Medicine
How to Transform Your Orthopedic Program Into A Destination Center
How to Transform Your Orthopedic Program Into A Destination Center
Final results of the teleherence web-mobile-phone system to support client tr...
Final results of the teleherence web-mobile-phone system to support client tr...
Focus on Students: Resources to Prepare you for your Public Health Career
Focus on Students: Resources to Prepare you for your Public Health Career
Parallel Session 3.7 Applying Best Practice to Develop Innovative and Effecti...
Parallel Session 3.7 Applying Best Practice to Develop Innovative and Effecti...
More from National Council on Interpreting in Health Care (NCIHC)
To perform effectively, interpreters must have highly developed critical thinking skills and advanced communicative competence, which must include both linguistic and pragmatic competence in each working language. As educators, we actively shape the future of interpreting and of our students as we guide them toward mastery of these skills and competencies. Assessing their progress is both essential and extremely challenging! This webinar discusses the use of Cognitive Reflection (CoRe) activities to support that student learning and development. As an added benefit, educators can gain valuable insights about student progress and about our own teaching strategies and approaches. In addition to providing concrete examples and recommendations for use of these activities in a variety of educational settings, this presentation shares findings and insights from longitudinal research about the usefulness and impacts of cognitive reflection (CoRe) activities in interpreter education.NCIHC HFT53 Teaching with Intention presentation slides.pdf
NCIHC HFT53 Teaching with Intention presentation slides.pdfNational Council on Interpreting in Health Care (NCIHC)
In this webinar, we explore cognitive aspects of public service interpreting. I discuss with the interpreters what working memory is, why it is important for public service interpreting. I also describe how working memory can be studied, and discuss if and how interpreters can improve working memory. I give examples from my research and my own practice.
I also describe the concept of monitoring and how public service interpreters can benefit from understanding and applying the concept in their practice. I show examples of different types of monitoring and show how interpreters use them to contribute to understanding and smoothly support the conversation.
Finally, I approach the theories of expertise and deliberate practice. When exploring these theories, I present the idea of the professional self-concept and discuss with the interpreters how that can change with experience and expertise. Once again, I show examples of how the professional self-concept contributes to how the interpreter handles different situations.
After this webinar, you can give examples of how working memory supports interpreting. You can also explain what monitoring is in interpreting. You are familiar with expertise and deliberate practice, and you strengthen your own professional self-concept.NCIHC HFT52 Why Cognition Matters-v-slideshare
NCIHC HFT52 Why Cognition Matters-v-slideshareNational Council on Interpreting in Health Care (NCIHC)
This webinar will help healthcare interpreter trainers gain an understanding of our field’s complexities and trends in order to develop a vision for the future of our profession that includes language access provided by highly trained interpreters and the development of specialization. The presentation will include a brief historical overview of healthcare interpreting and will address different factors that impact the status of medical interpreting, including policy and advocacy, education, certification, technology, medical academia, T&I community, market research, and the impact of COVID-19. Tips and strategies to address these topics in training will be offered as well.NCIHC HFT 46 Raising the Bar 04-21-2021_v_slideshare
NCIHC HFT 46 Raising the Bar 04-21-2021_v_slideshareNational Council on Interpreting in Health Care (NCIHC)
The webinar seeks to demystify a rape or sexual assault encounter for interpreters. To provide the interpreter with an understanding of what is rape, sexual assault, victimology, violent crimes, myths and facts. With the intent of creating a broad base of knowledge on the topic to be prepared to interpret while staying with the confines of the role. To recognize if they have the capacity to handle the emotional context of this work, that can cause vicarious trauma or haunt the interpreter for a long time. The code of ethics will be reviewed, to discuss boundaries, they will learn about the national statistics on rape and sexual assault (female/male), how to approach an LEP/Deaf victim, the best “mode” of interpretation, and many resources for pre, post, and during the session. Graphic language, visual of areas that are most impacted during a rape/assault will be shown, as well as an in-depth explanation of a medical forensic examination, and a video of the exam. The intent is to demystify it and educate so there isn’t apprehension when you are requested for an interpretation and to know if you are able to faithfully interpret.
Learning Objectives:
1. Build a foundation of understanding, best practices, and understanding of the role of the interpreter in a rape or sexual assault interpretation.
2. How to best serve the LEP patient, while staying in the interpreter role, in a situation that is emotionally charged and has legal connotation.
3. Know best practices, preferences, how to engage the legal aspect of the encounter, working with officers.
To understand the EMT / Ambulance impact on the patients care and the medical exam in the emergency room.
4. Will have a clear view of how to serve the LEP and all those involved in the encounter/session with precision, empathy, and without ever stepping out of his/her role. De-mystifying Rape and Sexual Assault Encounters for Medical Interpreters
De-mystifying Rape and Sexual Assault Encounters for Medical InterpretersNational Council on Interpreting in Health Care (NCIHC)
In March 2020, interpreter educators all over the world faced the need to quickly adapt to remote or online delivery of their curricula in response to the spread of COVID-19. We may need to continue with remote or online delivery through the rest of 2020, and possibly beyond. Remote teaching and learning, whether delivered synchronously or asynchronously, is qualitatively distinct from face-to-face teaching and learning. Many interpreter educators have had to race against the clock in their effort to design and adapt face-to-face materials and activities to continue delivering courses in remote or online mode.
The NCIHC Home for Trainers webinar team wants to explore the lessons that interpreter educators have learned during this transition. To that end, we have convened a group of interpreter educators for a roundtable-type discussion titled “Adapt, Amend, Adjust: A Panel Discussion on How Interpreter Trainers Adapted their Programs in Response to COVID-19 Restrictions” Panelists will reflect on their experiences adapting curricula, lesson plans, and learning activities, and will share their recommendations for trainers, relevant resources, and plans for the future.Adapt, Amend, Adjust: A Panel Discussion on How Interpreter Trainers Adapted ...
Adapt, Amend, Adjust: A Panel Discussion on How Interpreter Trainers Adapted ...National Council on Interpreting in Health Care (NCIHC)
Section 1557 of the Affordable Care Act is an intersectional civil rights provision that includes protections from discrimination based on language access. In 2016, the Obama Administration finalized regulations incorporating many strong language access provisions such as taglines, notices and qualifications for interpreters and translators. On June 12, 2020 the Trump Administration published a new final rule rolling back many of these provisions. So what’s the state of Section 1557 now? What provisions remain in place and which ones were repealed? What does the new rule mean for patients, interpreters, translators, health care providers and language services providers? This webinar will provide an overview of the new regulations and work to answer your questions!What Just Happened? The State of Language Access under Section 1557
What Just Happened? The State of Language Access under Section 1557National Council on Interpreting in Health Care (NCIHC)
Individualized Education Program/Plan/Program (IEP) meetings are at a crossroad between all community interpreting subspecialties: Medical, Legal and Social. Medical interpreters are often specifically requested and recommended for these encounters due to their preparation to tackle key medical information with ease. In order to facilitate effective communication, interpreters must be knowledgeable and flexible enough to adapt to a hybrid setting that produces several challenges. In addition, the IEP meetings frequently center around children with various disabilities. As such, these meetings convene specialists from many disciplines to assist the school staff in finding the best placement for the child. Specialists include nurses, therapists, psychologists, educators, even occasionally law enforcement.
In this presentation, participants will walk through the IEP meeting process to understand the context of the communication they are tasked with interpreting. The presentation will include analysis of some of the most common jargon and discussion on strategies for managing these unique encounters. The presentation will review the skills needed in interpreting for multiple parties at once, application of the CHIA standards to this setting, specialized vocabulary needed, and insight on the sometimes confusing role of the interpreter. The presenters will also discuss how trainers can impart these skills to interpreters.
Learning Objectives:
1. Describe the players in an IEP and the role of the interpreter
2. Lead emerging interpreters to solve at least 1 interpreting dilemma typical of this setting
3. Identify resources to add 10 new words to the interpreter’s personal glossary
4. Identify the IEP process, participants and key components.
5. Define Special Education jargon
6. Describe communication flow and problem-solving strategies for interpreting during IEP meetings
7. Discuss ways trainers can impart skills and knowledge required for IEP meetings to their students and traineesInterpreting IEP Meetings: A Close Look for Interpreter Trainers at this Inte...
Interpreting IEP Meetings: A Close Look for Interpreter Trainers at this Inte...National Council on Interpreting in Health Care (NCIHC)
This webinar will include a discussion with two individuals who work in the mental health field and rely on interpreters to facilitate interactions with non-English-dominant clients. This is an important topic due to the relatively new involvement of psychologists as expert witnesses during the immigration process, increased sensitivity to language and cultural factors during criminal legal cases, as well as the broadening demographics of other individuals utilizing mental health services. Historically there has been a significant lack of mental health services available to individuals who do not speak English. Finding ways to meaningfully assist this underserved population has become important as it relates to basic human rights as well as legal rights, and adjusting services to reach a broader audience in an ethical manner is a current objective in the mental health field.
Learning Objectives:
1. Trainers should be able to help students differentiate the different possible roles of a mental health provider in different settings, and identify a broad range of locations where interactions might occur.
2. Trainers should be able to help students understand the challenges and limitations experienced by mental health professionals when working with patients/clients who do not speak English.
3. Trainers should be able to help students clarify their role in a mental health interaction, and how to increase their effectiveness while improving communication for all involved; including, but not limited to, pre-session, type of interpretation, additional information that might be helpful to the mental health professional, and things that might impede the provider’s goals.Interpreting for Fragile Patients in Mental Health Encounters: Training Tips ...
Interpreting for Fragile Patients in Mental Health Encounters: Training Tips ...National Council on Interpreting in Health Care (NCIHC)
Description:
This webinar aims to give trainers an orientation to the complex and challenging environments where the provision of legal, healthcare, and linguistic access for detained people with limited English proficiency are inextricably entwined.
Presenters will provide an overview of the legal entities and processes involved when an immigrant is detained, the most common types of applications for relief from deportation, and how healthcare interpreters play a critical role in the transfer of reliable communication between medical providers, attorneys, and clients. This includes communication for accurate treatment, documenting existing conditions including psychological assessments, and the transfer of information to clients. Issues related to interpreting will include preparing for the encounter, ethics, clinical domains and technical areas, interpreting for minors, self-care and business and activism advice.
Learning Objectives:
1) Understanding general legal and access issues for this population
2) Learning social and healthcare issues (physical and psychological) related to undocumented immigrants in detention and/or removal proceedings
3) Understand best interpreting practices and strategies for effective communication and establishing a meaningful rapport between clients, attorneys and healthcare providersWorking with Detained Immigrants in Removal Proceedings: Training Tips for He...
Working with Detained Immigrants in Removal Proceedings: Training Tips for He...National Council on Interpreting in Health Care (NCIHC)
Interpreting possesses innate duality with the premise that the interpreter is truly bilingual and bicultural. The concept of the target language which helps training translators and conference interpreters does not quite fit healthcare interpreting since both languages are expected to be mastered at a native-speaker level. The majority of healthcare interpreter training opportunities available in the U.S. are conducted in English with limited or no instruction in other languages. This webinar will address the need to develop and offer more trainings in languages other than English and more bilingual skill-building trainings. Presenters will analyze what types of training should be preferably done in a bilingual mode and how to design such trainings to achieve an effective transfer of knowledge and improvement of students’ skills. Specifically, the following aspects of the bilingual and non-English instruction trainings will be highlighted:
Reasons for language-specific instruction;
Types of learning activities benefitting from language-specific instruction;
Engagement of language-specific experts in preparing and delivering training;
Adjusting teaching methods and materials for on-site and online delivery.
Learning Objectives:
Explain what learning objectives can be achieved with language-specific and bilingual instruction.
Identify which types of learning activities benefit from language-specific and bilingual instruction.
Present ways to adjust teaching methods for on-site or online delivery of language-specific and bilingual training.Not Only English! Building the Foundation for Language-specific and Bilingual...
Not Only English! Building the Foundation for Language-specific and Bilingual...National Council on Interpreting in Health Care (NCIHC)
This webinar reports on recently-completed doctoral research focusing on dialogue interpreters’ experience of task performance. The results of the study shed light on the aspects of task performance that interpreters monitor and the control mechanisms they employ during performance. In addition to reporting on the research study, the presenter will discuss the place of models in interpreter training and present the models proposed in her dissertation. During the last portion of the webinar, the presenter and special guest Cindy Roat will discuss the importance and role of research and theory in dialogue interpreter training.
Learning Objectives:
Present recent research findings related to monitoring and control of performance in dialogue interpreting and discuss their implications for interpreters, interpreter educators, and researchers.
Describe possible models of dialogue interpreting & their potential for use in interpreter education.
Discuss the importance and role of research theory in dialogue interpreter training. A Lot to Think About: Investigating Dialogue Interpreting Performance
A Lot to Think About: Investigating Dialogue Interpreting PerformanceNational Council on Interpreting in Health Care (NCIHC)
Professionalism is one of the nine NCIHC standards, yet trainers do not always address it. In this panel presentation, three seasoned trainers will discuss the standard and how you can train interpreters to go beyond its scope to succeed in business. Whether your students become independent contractors or staff interpreters, you can teach them how to be true professionals. This webinar will discuss best practices for following the NCIHC standard, diving into topics such as effective resume/bio writing, invoicing, timeliness, performance quality, social media and communication, professional associations, certification, and building relationships. Working conditions, knowing one’s worth, preparation techniques, apps and web-based resources, and client/employer expectations will also be presented. By introducing your students to the world of business, they will join the ranks of successful and fulfilled professionals who can navigate the ever-changing market conditions in healthcare interpreting.
By the end of this webinar, interpreter trainers will be better equipped to:
1) Teach strategies and introduce tools for interpreters to become successful professionals;
2) Define and apply the national standard of professionalism;
3) Leverage social media effectively to enhance professional network;
4) Help interpreters better prepare for assignments;
5) Help interpreters understand what it means to be a professional.Professionalism and Beyond: Training Interpreters to Succeed in Business
Professionalism and Beyond: Training Interpreters to Succeed in BusinessNational Council on Interpreting in Health Care (NCIHC)
While the interpreting profession has had LLD interpreters for many years, these individuals often have had few options for training and development to succeed in their profession. Court systems, community services, and healthcare providers have had difficulties in supporting the success of these interpreters for reasons that include lack of awareness of the unique complexities of interpreting and unrealistic expectations. Barriers that interpreters are tasked with overcoming include lack of
equivalencies of westernized terms, lack of shared medical concepts among the participants in the encounter, and difficulties in working with other interpreters when relay interpreting2 is required to facilitate communication among the participants of the encounter. Often times neither interpreter working in relay interpreting encounters has had training on how to effectively perform relay interpreting in consecutive or simultaneous mode. This presentation will aid in presenting and discussing possible strategies and solutions to overcome these barriers. Interpreter trainers will gain awareness of the complexities that these interpreters face and will be presented with practical
strategies that they can include in their training programs or workshops.
This training covers concepts and practical techniques, including:
- Identify barriers for LLD interpreters related to lack of language equivalencies
- Identify barriers to effectively interpreting in situations that require relay interpreting
- Describe training strategies and solutions that prepare interpreters to overcome these barriersBridging the LLD Gap: Relay Interpreting and Lack of Equivalencies
Bridging the LLD Gap: Relay Interpreting and Lack of EquivalenciesNational Council on Interpreting in Health Care (NCIHC)
Whether in a conference workshop or in a classroom-based setting, interpreter trainers and instructors are frequently faced with the challenge of delivering meaningful learning experiences for groups of students who themselves have varying levels of skills and prior knowledge. Add on the challenge of instructing individuals who have different learning preferences, and it can seem impossible for trainers to deliver presentations and classes that hit the mark for everyone.
This webinar is designed to provide interpreter trainers with a variety of tools and strategies to overcome these challenges so that no one leaves their workshop or class feeling shortchanged. Learn how to avoid losing precious minutes by bringing one segment of the group up to speed while the other segment is hungry for more advanced instruction and skills practice. Gain strategies on how to prepare activities that are challenging but still accessible and well-suited to each skill level. Create content, or modify existing content, that addresses the learning preferences of each individual and, most importantly, sticks with learners long after the end of the class or workshop. Step-by-step examples of how to use and apply the tools will be presented.
Learning objectives
In this webinar, interpreter trainers will learn how to
- Use Bloom’s Taxonomy as a guide to writing clear learning objectives that target different skill levels
- Adapt lesson plans in order to create learner-centered experiences and effective delivery methods
- Apply tools for creating rubrics and incorporating technology into lesson plansTarget Your Training: Techniques to Adapt Your Content to Meet Your Students ...
Target Your Training: Techniques to Adapt Your Content to Meet Your Students ...National Council on Interpreting in Health Care (NCIHC)
Traditionally, we have only heard of translation tools. With the rapid developments in the interpretation industry, we can and should be exploring technology that interpreters can use to train and hone their craft. You'll learn how to get to the next level in public speaking, measuring voice quality, reading texts out loud, and more.
Learning objectives:
After attending this webinar, participants should be able to:
Explain how audio book-type apps can prepare interpreters for assignments
Discuss how a simple wifi based app can mimic a receiver and transmitter
Describe how interpreters can use technology to organize glossaries
Identify tools to help interpreters improve public speaking skills, including video feedback
There's An App For That: Tech Tools for 'Terps
There's An App For That: Tech Tools for 'TerpsNational Council on Interpreting in Health Care (NCIHC)
More from National Council on Interpreting in Health Care (NCIHC) (15)
NCIHC HFT53 Teaching with Intention presentation slides.pdf
NCIHC HFT53 Teaching with Intention presentation slides.pdf
NCIHC HFT 46 Raising the Bar 04-21-2021_v_slideshare
NCIHC HFT 46 Raising the Bar 04-21-2021_v_slideshare
De-mystifying Rape and Sexual Assault Encounters for Medical Interpreters
De-mystifying Rape and Sexual Assault Encounters for Medical Interpreters
Adapt, Amend, Adjust: A Panel Discussion on How Interpreter Trainers Adapted ...
Adapt, Amend, Adjust: A Panel Discussion on How Interpreter Trainers Adapted ...
What Just Happened? The State of Language Access under Section 1557
What Just Happened? The State of Language Access under Section 1557
Interpreting IEP Meetings: A Close Look for Interpreter Trainers at this Inte...
Interpreting IEP Meetings: A Close Look for Interpreter Trainers at this Inte...
Interpreting for Fragile Patients in Mental Health Encounters: Training Tips ...
Interpreting for Fragile Patients in Mental Health Encounters: Training Tips ...
Working with Detained Immigrants in Removal Proceedings: Training Tips for He...
Working with Detained Immigrants in Removal Proceedings: Training Tips for He...
Not Only English! Building the Foundation for Language-specific and Bilingual...
Not Only English! Building the Foundation for Language-specific and Bilingual...
A Lot to Think About: Investigating Dialogue Interpreting Performance
A Lot to Think About: Investigating Dialogue Interpreting Performance
Professionalism and Beyond: Training Interpreters to Succeed in Business
Professionalism and Beyond: Training Interpreters to Succeed in Business
Bridging the LLD Gap: Relay Interpreting and Lack of Equivalencies
Bridging the LLD Gap: Relay Interpreting and Lack of Equivalencies
Target Your Training: Techniques to Adapt Your Content to Meet Your Students ...
Target Your Training: Techniques to Adapt Your Content to Meet Your Students ...
Recently uploaded
❤️Ludhiana Call Girls ☎️98157-77685☎️ Call Girl service in Ludhiana☎️Ludhiana Call Girls Service ☎️ Call Girls In Ludhiana Ludhiana City Centre, Park Plaza Ludhiana, Windsor Fountain, G.T Road Ludhiana escort all Ludhiana service Russian available model female girls in Ludhiana VIP Lo price personal Ludhiana off class call girls payment high profile model and female escort 70% Off On Your First Booking Ludhiana Call Girls Service Cash Payment
Welcome to DILPREET Ludhiana Call Girl Service, the Trusted call girl agency around. We Offer 70% Discount On Your First Booking For Ludhiana Call Girls Service Cash Payment is available.❤️Ludhiana Call Girls ☎️98157-77685☎️ Call Girl service in Ludhiana☎️Ludhiana...
❤️Ludhiana Call Girls ☎️98157-77685☎️ Call Girl service in Ludhiana☎️Ludhiana...dilpreetentertainmen
🍑👄Ludhiana Escorts Service☎️98157-77685🍑👄 Call Girl service in Ludhiana☎️Ludhiana Call Girls Service 🍑👄 Call Girls In Ludhiana Book Now :- 98157-77685
Our agency presents a selection of young, charming call girls available for bookings at Oyo Hotels. Experience high-class escort services at pocket-friendly rates, with our female escorts exuding both beauty and a delightful personality, ready to meet your desires. Whether it's Housewives, College girls, Russian girls, Muslim girls, or any other preference, we offer a diverse range of options to cater to your tastes.
We provide both in-call and out-call services for your convenience. Our in-call location in Delhi ensures cleanliness, hygiene, and 100% safety, while our out-call services offer doorstep delivery for added ease.
We value your time and money, hence we kindly request pic collectors, time-passers, and bargain hunters to refrain from contacting us. l Ludhiana, Majestic Grand Hotel, Ramada by Wyndham Ludhiana City Centre, Park Plaza Ludhiana, Windsor Fountain, G.T Road Ludhiana escort all Ludhiana service Russian available model female girls in Ludhiana VIP Lo price personal Ludhiana off class call girls payment high profile model and female escort 70% Off On Your First Booking Ludhiana Call Girls Service Cash Payment
Welcome to DILPREET Ludhiana Call Girl Service, the Trusted call girl agency around. We Offer 70% Discount On Your First Booking For Ludhiana Call Girls Service Cash Payment is available.🍑👄Ludhiana Escorts Service☎️98157-77685🍑👄 Call Girl service in Ludhiana☎️Ludh...
🍑👄Ludhiana Escorts Service☎️98157-77685🍑👄 Call Girl service in Ludhiana☎️Ludh...dilpreetentertainmen
(Deeksha) 💓 9920725232 💓High Profile Call Girls Navi Mumbai You Can Get The Service Of A Mumbai Call Girl At Any Time
WHATSAPP On Here:9920725232
Today call girl service available 24X7*▬█⓿▀█▀ 𝐈𝐍𝐃𝐄𝐏𝐄𝐍𝐃𝐄𝐍𝐓 CALL 𝐆𝐈𝐑𝐋 𝐕𝐈𝐏 𝐄𝐒𝐂𝐎𝐑𝐓 SERVICE ✅
⭐➡️HOT & SEXY MODELS // COLLEGE GIRLS
AVAILABLE FOR COMPLETE ENJOYMENT WITH HIGH PROFILE INDIAN MODEL AVAILABLE HOTEL & HOME
★ SAFE AND SECURE HIGH CLASS SERVICE AFFORDABLE RATE
★ 100% SATISFACTION,UNLIMITED ENJOYMENT.
★ >> 03-05-2024 (GRV)
★ All Meetings are confidential and no information is provided to any one at any cost.
★ EXCLUSIVE PROFILes Are Safe and Consensual with Most Limits Respected
★ Service Available In: - HOME & HOTEL 24x7 :: 3 * 5 *7 *Star Hotel Service .In Call & Out call SeRvIcEs :
★ A-Level (5 star escort)
★ Strip-tease
★ BBBJ (Bareback Blowjob)Receive advanced sexual techniques in different mode make their life more pleasurable.
★ Spending time in hotel rooms
★ BJ (Blowjob Without a Condom)
★ Completion (Oral to completion)
★ Covered (Covered blowjob Without condom
100% SAFE AND SECURE 24 HOURS SERVICE AVAILABLE HOME AND HOTEL SERVICES(Deeksha) 💓 9920725232 💓High Profile Call Girls Navi Mumbai You Can Get The S...
(Deeksha) 💓 9920725232 💓High Profile Call Girls Navi Mumbai You Can Get The S...Ahmedabad Call Girls
Majorda Beach (9316020077) Sexy Verified Call Girl In Majorda Beach By Independent Call Girls For Fun Palolem beach. I'm a foreign tourist person who came to Majorda Beach often and I always use Majorda Beach Call Girls without any hesitation. but in the Past few years, the quality of the North Majorda Beach call girls in Majorda Beach is getting worse and you are always afraid to deal with Baga Call Girls in Majorda Beach these guys. but when I contact this Call Girl agency In Majorda Beach my happiness goes to the top because they are not handled well. This is a spectacular Majorda Beach call girl service provider. I become a fan of one of their top young calangute call girl in Palolem beach. She was shy but she was really fit for Panjim Call Girls Palolem beach. She said she works in Nightclub as a night call girl in Palolem beach. She belongs to India and she said to call her Russian Call Girls in Majorda Beach her friends were Indian call girls in Majorda Beach I'm Living In Majorda Beach Candolim. I'm From Delhi. Before I always go to clubs to search outcall girls in Majorda Beach I used to go to LPK Club and or some other desi clubs to pick the Baga call girls in Palolem beach. one day one of my friends share the WhatsApp number of one random call girl agency I connected with their male tele caller agent. she introduced one call girl name Bebo. she was polite and very attractive. she came from India Delhi. I met with that girl and next I asked to the caller to get me the other call girl again she sent one Russian call girl in Majorda Beach name Tibet. I spent two hours with call Young Anjuna call girl at Vagator Hotel. Now I can tell everyone this is Verified Call Girls Agency In Palolem beach. Hello Call Girl Majorda Beach Lovers. I met last night call girl name Sheela in Majorda Beach Baga Area. She was working with one well-reputed North Majorda Beach call Girls agency in Palolem beach. her service was awesome. she really gave me a girlfriend experience. My hotel was located in south Majorda Beach near airport as I told you earlier I met with her in North Majorda Beach so she come from my hotel room. we had done it 3 times and then she sleep with me. I feel like she is the perfect arpora call girl ever met. Before I met with many call girls like Russian call girls Baga and Uzbek call girls in Majorda Beach Panji but the way she did all things with me was beyond my expectation. Though She was not so an expensive or not cheap call girl Palolem beach. Introduction of Majorda Beach call girls. In my opinion, A perfect night partner understands your feelings. I'm a big fan of Russian call girls in Majorda Beach Majorda Beach but I must admire the hotness of Russian Baga call girls as well and sometimes Russian call girls as well. If a chose any young call girl in any hotel in Majorda Beach in any area like Palolem beach, Baga, Calangute, Candolim, or Anjuna. I should select the perfect Majorda Beach call girls to entertain myself. because9316020077📞Majorda Beach Call Girls Numbers, Call Girls Whatsapp Numbers Ma...
9316020077📞Majorda Beach Call Girls Numbers, Call Girls Whatsapp Numbers Ma...Goa cutee sexy top girl
Recently uploaded (20)
Sexy Call Girl Villupuram Arshi 💚9058824046💚 Villupuram Escort Service
Sexy Call Girl Villupuram Arshi 💚9058824046💚 Villupuram Escort Service
Ernakulam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
Ernakulam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
surat Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
surat Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
❤️Ludhiana Call Girls ☎️98157-77685☎️ Call Girl service in Ludhiana☎️Ludhiana...
❤️Ludhiana Call Girls ☎️98157-77685☎️ Call Girl service in Ludhiana☎️Ludhiana...
🍑👄Ludhiana Escorts Service☎️98157-77685🍑👄 Call Girl service in Ludhiana☎️Ludh...
🍑👄Ludhiana Escorts Service☎️98157-77685🍑👄 Call Girl service in Ludhiana☎️Ludh...
Sexy Call Girl Nagercoil Arshi 💚9058824046💚 Nagercoil Escort Service
Sexy Call Girl Nagercoil Arshi 💚9058824046💚 Nagercoil Escort Service
💚Chandigarh Call Girls Service 💯Jiya 📲🔝8868886958🔝Call Girls In Chandigarh No...
💚Chandigarh Call Girls Service 💯Jiya 📲🔝8868886958🔝Call Girls In Chandigarh No...
Independent Call Girls Service Chandigarh | 8868886958 | Call Girl Service Nu...
Independent Call Girls Service Chandigarh | 8868886958 | Call Girl Service Nu...
Call Girls in Udaipur Girija Udaipur Call Girl ✔ VQRWTO ❤️ 100% offer with...
Call Girls in Udaipur Girija Udaipur Call Girl ✔ VQRWTO ❤️ 100% offer with...
Vip Call Girls Makarba 👙 6367187148 👙 Genuine WhatsApp Number for Real Meet
Vip Call Girls Makarba 👙 6367187148 👙 Genuine WhatsApp Number for Real Meet
(Deeksha) 💓 9920725232 💓High Profile Call Girls Navi Mumbai You Can Get The S...
(Deeksha) 💓 9920725232 💓High Profile Call Girls Navi Mumbai You Can Get The S...
9316020077📞Majorda Beach Call Girls Numbers, Call Girls Whatsapp Numbers Ma...
9316020077📞Majorda Beach Call Girls Numbers, Call Girls Whatsapp Numbers Ma...
Gorgeous Call Girls In Pune {9xx000xx09} ❤️VVIP ANKITA Call Girl in Pune Maha...
Gorgeous Call Girls In Pune {9xx000xx09} ❤️VVIP ANKITA Call Girl in Pune Maha...
Dehradun Call Girls 8854095900 Call Girl in Dehradun Uttrakhand
Dehradun Call Girls 8854095900 Call Girl in Dehradun Uttrakhand
Call Girls In Indore 📞9235973566📞Just Call Inaaya📲 Call Girls Service In Indo...
Call Girls In Indore 📞9235973566📞Just Call Inaaya📲 Call Girls Service In Indo...
visakhapatnam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
visakhapatnam Call Girls 👙 6297143586 👙 Genuine WhatsApp Number for Real Meet
Call Now ☎ 8868886958 || Call Girls in Chandigarh Escort Service Chandigarh
Call Now ☎ 8868886958 || Call Girls in Chandigarh Escort Service Chandigarh
Call Girl in Indore 8827247818 {Low Price}👉 Meghna Indore Call Girls * DXZ...
Call Girl in Indore 8827247818 {Low Price}👉 Meghna Indore Call Girls * DXZ...
Escorts Lahore || 🔞 03274100048 || Escort service in Lahore
Escorts Lahore || 🔞 03274100048 || Escort service in Lahore
Rishikesh Call Girls Service 6398383382 Real Russian Girls Looking Models
Rishikesh Call Girls Service 6398383382 Real Russian Girls Looking Models
NCIHC Panel Webinar Managing Interpreter Services in Pandemic part 2 01 27-2021-v_slideshare (1)
- 2. N A T I O N A L C O U N C I L O N I N T E R P R E T I N G I N H E A L T H C A R E You can access the recording of the live webinar presentationat https://www.ncihc.org/covid-related-webinars
- 3. NATIONAL COUNCIL ON INTERPRETING IN HEALTH CARE Housekeeping -This session is being recorded - Certificate of Attendance *must attend full 90 minutes *trainerswebinars@ncihc.org - Audio and technical problems - Questions to organizers - Q & A
- 4. NATIONAL COUNCIL ON INTERPRETING IN HEALTH CARE Welcome to our guest panelists! Kelly Jennemann, BA, CMI, CHITM, PMP Irma Bustamante, BA Yvonne Simpson, MA, CMI MichelleHarris, MBA
- 5. NATIONAL COUNCIL ON INTERPRETING IN HEALTH CARE Welcome to our guest panelists! MichelleHarris, MBA Manager of InterpreterServices MichiganMedicine
- 6. PANDEMIC RESPONSE Interpreter Services at Michigan Medicine
- 9. TEAM BUILDING & SAFETY
- 10. CONTINUING ON
- 11. NATIONAL COUNCIL ON INTERPRETING IN HEALTH CARE Welcome to our guest panelists! Kelly Jennemann, BA, CMI, CHITM, PMP Manager of InterpreterServices St. Jude Children’sResearch Hospital
- 14. NATIONAL COUNCIL ON INTERPRETING IN HEALTH CARE Welcome to our guest panelists! Irma Bustamante, BA Manager of Language & CulturalServices Phoenix Children’sHospital Phoenix, Arizona
- 16. 16
- 17. 17 1 2 3 4
- 18. About Language Services ▪ Manager ▪ Interpreter Team • Interpreter Supervisor • Staff interpreters -Spanish (19 FT, 5 prns) -ASL (prns) ▪ Vendors top languages • Spanish, Arabic, Swahili, Vietnamese, Burmese, Rohinga, Kinya/Rwanda, ASL and Mayan dialects ▪ Translation Team • Translation Coordinator and Lead Spanish Translator • Translation Tech - Uploads all work through translation memory software - Sends other languages to vendor - Translates discharge instructions weekdays • Translator (one prn for discharge instructions on weekends) 18
- 19. 19 3/17 • Staff Interpreters were asked to conference in families at home (OPI) 3/23 • Group of interpreters assigned to support OP appointments through Zoom • Process optimization project 3 years ago prepared interpreters to follow appointments via dashboards on laptop and started Zoom clinic visits at two satellites 3/24 • Formalized Interpreter-Provider workflow for OP telehealth appointments • Integrated vendor appointments into Zoom meetings for other languages and then ASL Call to Action
- 20. Video Remote Interpreting (VRI) Project Executive Leadership Champions fast tracked goal of VRI with IT project management team • Started April 27 with “go live” of August 12 • Included teams from IT infrastructure, facilities and telecommunications, clinical leadership, physician leadership • Technology: Added 82 iPads on rolling stand (supply chain issues) • Broadband improvements across the organization 20
- 21. Video Remote Interpreting (VRI) Project • Space issues: Needed space for all interpreters in call center environment—long range goal for some interpreters to work from home • On-site interpreters: 3-4 during the day and 1 at night • 10 work from home M-F working staggered shifts • Education, education, education Staff meetings, tip sheets on iPads, nursing education platforms, quick tips for interpreters, troubleshooting guides for equipment 21
- 22. 22 Phase 1 Limited Network • Outpatient Visits: Zoom, OPI, in- person by appointment (using dashboards) • Inpatient: In- person with dispatcher • Vendor OPI, VRI and Zoom (telehealth) Phase 2 – Aug 12 Full Network/ Added Schedulers • In-house call center (Main Campus & ancillary building) • Zoom, OPI, VRI on-demand • Limited in-person • Vendor VRI OPI (5 min wait - Spa) Phase 3 Full Network • Work from home Main Campus office • Zoom, VRI, OPI on-demand • Limited in-person • Vendor VRI OPI (5 min wait - Spa) Limited in-person: ED trauma, bereavements & long in-patient family conference meetings
- 23. Results We built a call center from the ground up!!! • Resilient staff learning new skills—Steep learning curve • Daily huddles initially for troubleshooting, currently twice a week • Technology challenges getting better every day - Telehealth using Zoom (Outpatient visits) - OPI / VRI using Jabber (Outpatient and Inpatient visits) - Work from home internet connections with optimal upload speeds - Daily IT support for technology challenges 23
- 24. Results • Interpreters do not go to COVID calls/rooms -Saving N-95 masks for providers -For non-COVID in-person, interpreters use goggles/face shields, masks, gowns, gloves. • Positive response from end users several weeks after “go live” (SurveyMonkey) • ASL added to Zoom calls (PCH prns and then vendors) • Staff interpreter productivity went up and vendor spend went down • Able to “do more good for more people” beyond our Main campus 24
- 25. NATIONAL COUNCIL ON INTERPRETING IN HEALTH CARE Welcome to our guest panelists! Yvonne Simpson, MA, CMI Director of Interpreter Services Harborview MedicalCenter Seattle, Washington
- 27. Harborview Medical Center • Pandemic Pivot • Translation • Staffing • Community Concerns • PPE • Vaccine • Leadership During a Crisis
- 28. NATIONAL COUNCIL ON INTERPRETING IN HEALTH CARE Q&A Kelly Jennemann, BA, CMI, CHITM, PMP Irma Bustamante, BA Yvonne Simpson, MA, CMI MichelleHarris, MBA
- 29. NATIONAL COUNCIL ON INTERPRETING IN HEALTH CARE • Upcoming webinars • Webinar evaluation form • Follow up via email: info@ncihc.org • ncihc.org/participate Announcements
- 31. N A T I O N A L C O U N C I L O N I N T E R P R E T I N G I N H E A L T H C A R E You can access the recording of the live webinar presentationat https://www.ncihc.org/covid-related-webinars