Who is RUPCO and how can we help your Home Performance business grow How can RUPCO assist your customers and expedite the Program from start to finish How can RUPCO increase your conversion rate and help you sell jobs What are the latest updates on NYSERDA’s Home Performance Program?

1. RUPCO Presents

2. Who is RUPCO?
RUPCO is an independent contractor for NYSERDA. We are
the only Constituency Based Organization (CBO) for the 10
Counties in the Mid-Hudson Region tasked with providing
outreach for the NYSERDA Green Jobs – Green New York
programs...
… but we are much more than just
that…..

3. Who is RUPCO?
… what we do
• Facilitate Program Awareness
• Develop Alliances with Centers of Influence (COIs)
• Customer Follow-up
• Contracting Process
• Maintaining Customer Lists
• Coordinate with NYSERDA and the Training and
Implementation Contractor to facilitate the program

4. … Community Outreach
Who is RUPCO?
To date RUPCO has attended over 982 meetings that include
both public and private presentations, and public events.
RUPCO established or enhanced strategic partnerships to
conduct outreach and referrals in 10 Counties of the Mid-Hudson
Region (From Delaware and Greene to Southern Westchester)
including Municipalities, Non For Profits, Small businesses, Utility
Companies, and educational Institutions.

5. … Community Outreach
Who is RUPCO?
RUPCO relies on key referral sources to recruit and enroll
customers on a daily basis. Key partners include Central Hudson
Gas & Electric, Energize NY, Mid-Hudson EDGE Program
(Courtney Strong Inc.), New York State Energy Research and
Development Authority (NYSERDA) and our municipal partners.
In addition, RUPCO generates a majority of their referrals from
Home Performance Contractors and events.

6. … Contractor Support
Who is RUPCO?
After the Customer applies to the Program, RUPCO takes the
leads generated at these events and provides the customers with
the link to the lists of HP contractors and a guide on how to
properly select one to conduct the Energy Assessment.

7. … Contractor Selection Guide
Who is RUPCO?

8. … Next Steps
Who is RUPCO?
At this point the next step is in the hands of the customer and the
contractor. The customer has selected the contractor and the
assessment has been scheduled.

9. … Post Audit
Who is RUPCO?
The customer and the contractor will not hear from RUPCO again
until after the assessment has been completed or when the
customers RES# is about to expire. We then step back in and
offer to help with making the assessment happen or with
explaining the options for paying for the work and explaining the
Assessment report.

10. … Stalled Customers
Who is RUPCO?

11. … Stalled Customers
Who is RUPCO?
By making sure that RUPCO is selected as the CBO on the
assessment application, we are flagged and emailed at every step
of the process.

12. … Stalled Customers
Who is RUPCO?
When this happens we are CC’ed on any and all communications
between NYSERDA/CLEAResult and the customer.
We also are able to access the NYSERDA database to reengage
HP customers that have completed the assessment but nothing
else… a stalled customer.

13. … Customer Management Systems
Who is RUPCO?

14. Who is RUPCO?
… how can we help your Home Performance business
grow?

15. Who is RUPCO?
• By promoting the benefits of the energy retrofit with an
emphasis on savings and cash flow positive financing
• By providing one-on-one, personal support to
customers you’re working with to help them navigate
the HPwES program.
• By supporting the audit report and promoting the
energy upgrades
• Provide options for the customer as needed
… how can we help your Home Performance business grow?

16. … What Does it All Mean to YOU
Who is RUPCO?
We understand the bottom line as it relates to your business and
help drive down the costs by increasing your conversation rates
through retrofits by really being a extension of your marketing
team.
RUPCO has a 27.7% conversion rate from assessment to retrofit
for all customers and contractors who use us as the CBO.

17. Who is RUPCO?
… we support contractors by helping customers with the
many complex components of the NYSERDA programs:

18. Who is RUPCO?
• Help customers apply for the energy assessment.
• Interpret energy assessment results and encourage
potential energy upgrades.
• Direct customers to contractors.
• Assist customers with the financial paperwork and the
process.• We answer customer questions and concerns along the way.
… we support contractors by helping customers with the
many complex components of the NYSERDA programs:

19. … Partnerships and Marketing Initiatives
Who is RUPCO?
• Municipalities
• Latino COI
• Aggregation – 3rd Party
• EnergizeNY

20. • Residential Referrals: 5610
• Completed Energy Assessments: 1648
• Workscopes Approved or Completed: 428
• EmPower Referrals: 264
Who is RUPCO?
… RUPCO’s Impact by the Numbers

21. • Total cost of all our projects for both contracts = $4,390,451
• Total Assisted Subsidies = $584,081
• Total amount on 10% HEMI incentives Given out(Market rate
incentives) = $250,708
• Total Contractor incentives = $157,513
Who is RUPCO?
… RUPCO’s Impact by the Numbers
As of 11/5/2015

22. RUPCO GJGNY Team!
Michael Courtney
Cell: 845-417-8659
Office: 845-331-2140 ext
270
mcourtney@rupco.org
BPI – BA/Envelope
James Kopp
Cell: 845-332-8442
Office: 331-2140 ext 261
jkopp@rupco.org
BPI – BA/Envelope
Michael D'Arcy
Cell: 845-705-7883
Office: 845-331-2140 ext 267
mdarcy@rupco.org
BPI – BA/Envelope
Hugo Jule
cell: 845-750-0285
Office: 331-2140 ext 261
hjule@rupco.org
BPI – BA/Envelope
Program Director
Guy Kempe
Office: 845-331-2140 ext 265
gkempe@rupco.org

23. Meet the Outreach Coordinators

24. Thank you for coming!
All of us at RUPCO thank you for attending our mixer. We hope that
you have learned a bit more about who we are and the role we play
as the NYSERDA CBO for the Mid-Hudson Region.
We look forward to hearing from you on how we can improve the
work we do and how RUPCO can best serve you, your customers and
your company.