1. ABOUT US
WE ENSURE THE HIGHEST QUALITY AND MOST RELIABLE COLLOCATION
SERVICES FOR ENTERPRISE ICT SECTOR IN CROATIA AND THE REGION:
SUCH AS BANKS, INSURANCE COMPANIES, LARGE CORPORATIONS,
GOVERNMENT AUTHORITIES AND OTHERS CUSTOMERS.
WE PROVIDE COLLOCATION SERVICES, ICT EQUIPMENT & INFRASTRUCTURE,
TELECOMMUNICATION LINKS RENTAL, DISASTER RECOVERY, BUSINESS
CONTINUITY, IaaS / CLOUDE / HOSTING / BACK UP SERVICES.
WE ALLOW AN INCREASE IN THE RELIABILITY OF INFORMATION SYSTEMS
AND LOWERING THEIR COSTS.
ZAGREB, SEPTEMBER2016.
PODATKOVNI CENTAR KRIŽ Ltd.
PODATKOVNI CENTAR KRIŽ LTD. /PCK
RESIDENCE: FOLNEGOVIĆEVA 1C/V, 10000 ZAGREB, CROATIA
PHONE: +385 1 5500 850 FAX: +385 1 5500 851
e-mail: info@pck.hr
DATACROSS® | All rights reserved
2. DATA CENTER DATACROSS® JASTREBARSKO
ČABDIN 73, BUSINESS ZONE JALŠEVAC, JASTREBARSKO, CROATIA
PHONE: +385 1 5500 910, FAX: +385 1 5500 851
e-mail: noc@pck.hr
DATACROSS® | All rights reserved
WELCOME TO FIRST PROFFESSIONAL TIER3 DATA CENTER
IN CROATIA AND REGION
3. 7.10.2016. 3
ABOUT US
Company PODATKOVNI CENTAR KRIŽ LTD. (PCK Ltd.)/ DATACROSS® established in 2009.
and during its development focus was on preparations for the construction of data centers in
specific locations (land acquisition, obtaining permits and approvals, etc). In 2011. PCK signed the
agreement on strategic investment with domestic equity/venture capital fund NEXUS FGS and
made preconditions for the implementation of the first Data Center location at Jastrebarsko for
early 2012. Our first Data Center DATACROSS® was officially opened on 30/11/2012 in the Business
Zone Jalševac, only 35 kilometers from Zagreb, which place Croatia on the map of few states
with high-quality Data Centers that enable Companies and Institutions to store and protect
data on high-quality and safe place in accordance with international standards.
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4. Project
Summary
Innovative business model endorsing: EBRD supported
implementation of new technology, previously non-
existent on the Croatian market
Client: Podatkovni Centar Kriz (“DataCross”), first carrier
neutral data centre in accordance with Tier 3 standard in
Croatia
EBRD Finance: Loan of EUR 2.0 million
Use of proceeds: Construction and operation of of a greenfield
data center in Jastrebarsko, with initial capacity of 600sqm
white space and 250sqm business continuity and disaster
recovery space for a total investment of around EUR 7.1 million;
EBRD added value: Provided financing for the greenfield
investment into largest carrier neutral data centre in Croatia
EBRD financing endorsed the innovative
business concept in Croatia
Source: EBRD 4
2012
Signed in
5. Phase I
• EBRD funds were used for Phase I of the Jastrebarsko DC
• Vicinity to Zagreb (30km) with motorway connection
• Lower seismic activity
Phase III
• Second DC in Kriz (land acquired)
• 1,600 sqm white space
• In accordance with Tier 4 standards
• One-stop Shop: possibility to offer primary and secondary site
to clients
Phase II
• Extension of the Jastrebarsko DC
• Additional 700 sqm white space
DataCross Project –
Phasing and Sources/Uses of Funds
JASTREBA
RSKOSITE
KRIZ
SITE
The Project was phased to reduce risk
Sources EUR m % Uses
PHASE I PHASE I
Sponsor equity 5.1 72% - 600 sqm white space
EBRD debt 2.0 28% - 250 sqm BC & DR
Total 7.1 100%
Source: EBRD
6. 6
Location map
Selected LocationSeismic map of Croatia
Data Center DATACROSS® is located in a seismic zone VII (Mercalli intensity scale), which is two
degrees lower risk than those in Zagreb (IX), has optimal macro-location, transport connections and an
acceptable distance from Zagreb (highway Zagreb – Karlovac, exit Jastrebarsko ) in the case of possible
large-scale event disasters.
Source: EBRD
7. Redundant external cooling units.
Redundant mechanical facility (machine room).
Cooling from the floor (the whole area is covered with multiple redundancies).
In the case of high concentrations of dissipating very simple installation of in-row units.
Large amount of sensors for temperature and humidity.
TECHNICAL CHARACTERISTICS of DATA CENTER DATACROSS®
Two different power transmission line loops.
Redundant transformer facilities up to 4MW.
Redundant power switching nodes.
Diesel engines 2N in synchronous operation (guaranteeing DC’s 72 hours autonomy at
full load).
Two grids of power (A + B) both powered from the UPS system (2N +1).
7.10.2016. 7
In the construction of DATACROSS® Jastrebarsko we used globally renowned equipment manufacturers such as:
DATACROSS® | All rights reserved
POWER SUPPLY
COOLING SYSTEM
8. Two independent optical routes to two separate nodes in Zagreb.
Avoided all major single points of failure in Zagreb.
Transmission capacity on each route 160 x 10G.
Fiber Channel (2, 4, 8, 10G), Ethernet up to 10G and lower speed on L2 or L3.
Excellent international connections to Vienna, Budapest, Milan, Ljubljana, Belgrade.
Connection to CIX node for communication within Croatia.
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TELECOMMUNICATIONS
Anti-Intrusion: security zones, perimeter protection, intrusion monitoring space,
video surveillance.
Access Control: biometrics control and card access..
Fire: VESDA (Very Early Smoke detection ) and fire stations and fire detectors in
several separate zones.
Fire safety: redundant gas fire extinguishing system Novec with more fire zones.
Physical protection 24/7.
DATACROSS® | All rights reserved
TECHNICAL CHARACTERISTICS of DATA CENTER DATACROSS®
SAFETY AND SECURITY
9. Roads inside the complex.
Specially designed access for the reception of equipment (Loading Dock).
Freight elevator.
Room for unpacking equipment..
Temporary workspace for users.
Presentation space and demo center..
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We provide technical support by phone or e-mail 24/7/365.
Network Operations Center (NOC) means 24/7/365 technical staff presence at the site
(specialized personnel for energy, engineering and ICT). Monitoring of the complex
is done through the SCADA solution.
Professional staff for support and maintenance (hands-on-site) is comprised of
experts in all shifts that provide services to support and maintenance as
contractually defined. This staff is competent to provide quality support services:
communication with customers, work with the infrastructure and knowledge of the
legal and regulatory regulations.
System Maintenance includes conducting ongoing monitoring of all system
components, and the collection and analysis of data on system performance. In
addition to the above, constant testing’s of all complex components are done and
teams are trained to effectively manage the system.
ROADS AND MANIPULATIVE SPACE
CUSTOMER SUPPORT AND MONITORING CENTRE (NOC)
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10. For users who rent 50 m2 or more of white space, we provide access to the SCADA system where
the user and NOC. We monitor temperature, humidity, video surveillance, sensors, real
consumption of energy and other parts of infrastructure and their own equipment, as they are
in their own data center. Access control in rented space of data center is in the sole domain of
the user. Our emloyees perform infrastructure maintenance services, and serve as a hands-on-
site in case of need for any user for intervention into the space or equipment.
Price of larger rented space is defined by several parameters: rental of square meter, rental of
reserved IT power (with full infrastructure) in the minimum amount of 0.88 kW/m2, the index
of real consumption, the need for maintenance, rental of office space for the undisturbed
operation of the beneficiary employees and Business Continuity needs.
7.10.2016. 10
CUSTOMER EQUIPMENT COLLOCATION
WHITE SPACE RENTAL EQUIPMENT COLLOCATION
Customer equipment collocation can be on the cabinet (rack) level, up to smaller parts such as
individual Units. We can, under certain conditions, provide card access control to whole or
half closets, as well as a model is viable which measures actual consumption on cabinet’s level.
Offer for collocation includes rental of meters per square, rental of reserved IT power (with full
infrastructure), minimum of 0.88 kW/m2, the index of real consumption, possibility of renting
rack, possibility of locking closets and/or implementation of card access control, and optical
connections to the location of the user elsewhere.
DATACROSS® PRODUCTS AND SERVICES
DATACROSS® | All rights reserved
11. DATACROSS® offer the possibility of renting closet space. This area is in so-called “shared”
model part of the data center, but we can, under certain conditions, provide card-based access
control.
Users of rented closet space receive within the offer one unit price, which includes all costs
except maintenance costs, which is part of a separate offer. Our experts can maintain user
equipment, and the user may want to do that with the help of our employees or third parties.
Unlike most of colocation and hosting models that can be found on the local market, PCK
dedicated servers are not located in foreign countries, and by phone call or email to NOC of our
Company you reach employees which provide operational assistance in case of need for
intervention for our experts on your equipment.
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MEET ME ROOMS
RACK SPACE RENTAL
There are two completely separate MMR’s (IT Reception room_A and IT Reception room_B) in
which the user performs reception from two different directions (optical fiber - two
independent optical routes). Physical connections may be an optical fiber cable, coaxial cable,
twisted pair, or any other networking medium.
MMR limits customers from installing large amounts of equipment. However, multiplexing
equipment is welcome in the meet me room, so that a customer can have a single connection
between the MMR and the rest of their equipment in the DATACROSS® and the multiplexing
equipment can then break that out to allow for direct, private connections to several other
users present in the MMR.
DATACROSS® | All rights reserved
DATACROSS® PRODUCTS AND SERVICES
12. Common infrastructure maintenance services are charged to all users of data center space by
power consumption and leased power, while maintaining for customer is included in the
price.
Infrastructure is checked daily, and at least once a week thoroughly trained employees of
DATACROSS® do tests of entire infrastructure. Installed infrastructure was contracted by
the model of perennial guarantee terms with mandatory minimum of spare parts for each
piece of infrastructure that suppliers provide, if needed.
7.10.2016. 12
VIRTUAL INFRASTRUCTURE
COMMON INFRASTRUCTURE MAINTENANCE
Monthly rental of virtual infrastructure through model of resources that can be
administrated by the user himself. We as supplier need only client’s input related to desired
elements of infrastructure (such as vCPU, vRAM, Disk space, Operational system,
types of link and similar) and prepares for customer infrastructure as resource pool
that is being used through one or more server instances (VPSes).
DATACROSS® offer to our customers on infrastructure that is virtualized by VMware or
HyperV technology and for the purpose of data backup we use VEEAM products.
Monthly rental of virtual infrastructure customer securest quality and flexible infrastructure
with zero CAPEX investment and uses resources pool as primary location and/or disaster
recovery while entrusting data to specialized company that maintains data centers and
provides reliability and high SLA.
DATACROSS® | All rights reserved
DATACROSS® PRODUCTS AND SERVICES
13. 7.10.2016. 13
Appropriate for Companies such as:
Companies that support internal and external
clients 24×7, such as service centers and help
desks
Businesses that have IT resources that support
automated business processes, so the impact on
clients of system shutdowns can be managed or
accepted
Companies that span multiple time zones with
clients and employees spanning regional areas
Internet-based companies or co-location
providers that have quality-of-service
commitments with serious financial
ramifications
Data Center DATACROSS® is built in
accordance with Tier 3 standards:
Tier 3: Concurrently Maintainable Site Infrastructure
The fundamental requirement(s):
A Concurrently Maintainable data center must have redundant capacity components and multiple independent
distribution paths that serve the computer equipment. Generally, only one distribution path serves the computer
equipment at any time.
All IT equipment must be dual powered and installed properly to be compatible with the topology of the site’s
architecture.
The performance confirmation test(s):
Each and every capacity component and element in the distribution paths can be removed from service on a
planned basis without impacting any of the computer equipment
An outage or failure of any capacity system that is not planned will impact the computer hardware.
An outage or failure of a capacity component or distribution element that is unplanned may impact the
computer hardware.
There must be a permanent sufficient amount of capacity to meet the needs of the site when redundant
components have been removed from the service.
The operational impact(s):
The site is susceptible to disruption from unplanned activities. A computer disruption can be caused operational
errors or spontaneous failures of site infrastructure components.
Planned site infrastructure maintenance can be performed by using the redundant capacity components and
distribution paths to safely work on the remaining equipment.
In order to establish Concurrent Maintainability of the critical power distribution system between the UPS and
the computer equipment, Tier III sites require all computer hardware have dual power inputs as defined by the
Institute’s Fault Tolerant Power Compliance Specification, Version 2.0 Transfer devices, such as point-of-use
switches, must be incorporated from computer equipment that does not meet this specification.
There can be an increased risk of disruption during maintenance activities. (This maintenance condition does
no defeat the Tier rating achieved in normal operations.)
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HIGHEST WORLD STANDARDS AND CERTIFICATES
14. SETTING HIGHEST WORLD STANDARDS AND CERTIFICATES
7.10.2016. 14
We set the highest standards of security protection in accordance with ISO 27001 and similar standards.
DATACROSS® Jastrebarsko is also designed to offer services as a Disaster Recovery & Business Conntinuity
location as it fully meets and in some areas exceeds expectations in accordance with the relevant standards.
ISO 9001:2008 Quality Management Systems certification enable our company to demonstrate
organization's performance excellence and gain us competitive advantage through quality of our services.
We are able to comply our services according to Basel II, Solvency II and PCI DSS standards and
regulations, based on your business needs.
DATACROSS® | All rights reserved
15. SETTING SECURITY CERTIFICATES
7.10.2016. 15
In February 2014. The Office of the National Security Council (ONSC) issued to PODATKOVNI CENTAR KRIŽ
Ltd./DATACROSS® the following cerificates:
FACILITY SECURITY CLEARANCE for legal entity PCK for concluding Classified Contracts of the security
classification level SECRET in accordance with Information Security Act. The ONSC certifies that the legal entity possesses
an accredited storage area for safeguarding of Classified Information up to the SECRET; Valid until 30.12.2018.
FACILITY SECURITY CLEARANCE CERTIFICATE (FSCC) to certify that the Designated Security Authority of the
Republic of Croatia granted to facility DATACROSS® a NATO SECRET clearance in accordance with the provisions of the
Industrial Security Directive supporting Enclosure “G” of the NATO security Policy document C-M (2002) 49. The
Designated Security Authority of the Republic of Croatia confirms that the facility reffered to possesses storage
capabilities approved for the safeguarding of classified information up to NATO SECRET; Valid until 30.12.2018.
The management of PCK have the folowing certificates:
SECURITY CLEARANCE CERTIFICATE for access to information classified up to and including SECRET
in accordance with current law; Valid until 19.10.2017.
SECURITY CLEARANCE CERTIFICATE for access to information classified up to and including NATO
SECRET in accordance with current NATO regulations; Valid until 19.10.2017.
SECURITY CLEARANCE CERTIFICATE for access to information classified up to and including EU
SECRET in accordance with current EU regulations; Valid until 19.10.2017.
DATACROSS® | All rights reserved
16. TELECOMMUNICATION SERVICES – FIBER OPTIC CONNECTION
7.10.2016. 16
Our strategic business partner, Company itSoft d.o.o. from Zagreb (www.itsoft.hr) has built two completely
independent optical routes from Zagreb to DATACROSS® location in Jastrebarsko. Optical network avoid all
major single points of failure in Zagreb and built four Point of Presence (PoP) locations; (1) Varšavska 3 (City
Center), (2) Selska cesta 90a; (3) Ulica grada Vukovara 284 (BC Almeria), with redundant connections with (4)
collocation Croatian Internet eXchange – CIX.
SLO
SLO
Transmission capacity on each route is 160 x 10G,
Fiber Channel (2, 4, 8, 10G),
Ethernet up to 10G and
lower speed on L2 or L3.
DATACROSS® | All rights reserved
