Welcome Spring'15. As always this time as well Salesforce has tried to integrate more functionalities to ensure maximum customer satisfaction in their new Spring’15 release. With all new features you can gain powerful insights about your business and instantly take actions so that you can connect with your partner, employees and customer like never before. As shared by Salesforce we have now at least 255 new features in Spring’15 in the release notes. But what do they mean to you as a Salesforce Admin, an Analyst or a Developer? We would help you solve the mystery of Spring ´15. We went through all of them to bring you the best of, what matters to you the most. This researched & compiled eBook shall help you stay up to date with most important features of Sales Cloud, Service Cloud, Marketing Cloud, and Community Cloud & Salesforce1 for you by Team Mirketa. Mirketa Inc We are a California based business and IT consulting firm founded in 2003. Our head office is located in Dublin, CA, and our Global Delivery Centre is located in Noida, India. Over the last eleven years we have managed over three hundred solution engagements where we helped our clients transform their businesses through better analytics, organizational process changes, and cloud CRM solutions. We have worked with companies of all sizes and types, including Start-Ups, Fortune 100, and government agencies. Over 80% of our business comes from our existing customers. Know more

1. Highlights of Salesforce Spring 15,
Best Features
from Salesforce Spring’15 Release Notes
What is Salesforce Spring’15 ?
@MirketaIncmirketa-inc-MirketaInc
www.mirketa.com .All Rights Reserved
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2. Highlights of Salesforce Spring’15, Best Features- Mirketa
Contents
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3. Highlights of Salesforce Spring’15, Best Features- Mirketa
INTRODUCTION
Welcome Spring’15. With new Spring’15,
Salesforce has tried to integrate more
functionalities to ensure maximum customer
satisfaction. With all new features you can
gain powerful insights about your business
and instantly take actions so that you can
connect with your employees and customer
like never before. As shared by Salesforce we
have now at least 255 new features in
Spring’15 in the release notes. But what do
they mean to you ,as a Salesforce Admin, an
Analyst or a Developer?
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We would help you solve the mystery of
Spring’15 .We went through all of them,
to bring you the best of ,what matters to
you the most. This researched &
compiled eBook shall help you stay up to
date with most important features of
Sales Cloud, Service Cloud, Marketing
Cloud, Analytic Cloud and Community
Cloud & Salesforce1 for you by Team
Mirketa.

4. Highlights of Salesforce Spring’15, Best Features- Mirketa
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Sales Cloud
Sales Path to help your reps sell more
The new sales path helps sales rep to advance a
prospect through deal stages in sales cycle by guiding
them and recommending sales engagement tools. Any
change to company methodology is automatically
factored in sales path so both new and old reps can
focus on selling. At each stage of opportunity you can
see key fields as well as any tips and relevant steps that
help you to push the deal along.
Power of Outlook in Salesforce
Spring’15 brings you the long awaited Microsoft and
Salesforce integration. Salesforce Email connect brings
the power of outlook to WAP users. Salesforce data like
contact, account, and opportunity directly into contacts
of Email in outlook, where they matter most.
Improved Notes (Beta)
This feature optimizes the note keeping experience
for sales. Your team can quickly take the notes on
the go and with one swift swipe you can turn that
note into a task.
Flexible Forecast Adjustments
Salesforce now deliver even more flexible forecasting
options for sales team. With flexible forecast
adjustments sales rep can now have power to adjust
their own forecast in pipeline or contribution
without changing the underlying opportunity value.

5. Highlights of Salesforce Spring’15, Best Features- Mirketa
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Smart and simple console for service- Less Click- Work Faster
Spring’15 comes up with even more features to help agents to be
more productive. New features like key board shortcut help, agent to
expand and collapse side bar components and even zoom into the tab
they are working to maximize screen real state. The idea is to reduce
click and save time.
Social customer service starter pack
Social Customer Service is the next-generation integration between
Radian6 and the Salesforce Service Cloud. Customer service agents
can engage with their customers by responding to cases created from
leading social networks like Twitter and Facebook. Salesforce
Administrators can customize how the inbound social content is
processed using an Apex class and they can configure who in their
organization has permission to respond by using social accounts.
Prebuild responses- Macros
Agents can now leverage prebuild
responses to perform multiple action in
one click saving time.
Question to Case
This feature provides enhanced service
community template. Now any agent can
create a case from any question in
community to ensure that every question
gets right answer.
Continuous data connect
This gives companies an additional
level of availability by allowing them
to keep a critical subset of their data
synchronization between two
Salesforce instances.
Service Cloud

6. Highlights of Salesforce Spring’15, Best Features- Mirketa
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Marketing Cloud
New listening and analytics for Social Studio
Spring’15 comes with abilities to contact marketing
and engagement all within a single application. Social
studio extends social data across customer success
platform. For example Marketers can run social media
campaign engaging with customer to drive marketing
decision, service team can delight customer with
social media.
Journey builder mobile activities for customer delight
Marketers can now connect with customer with any device for
personalized one to one customer journey. With Spring’15 release,
journey builder user can easily plan, personalize and optimize customer
interaction with SMS messages, send mobile alerts, deals or discounts
and increase app usage.
Drag & Drop for email via content builder
When you need to create emails that run beautifully
across all devices, this can be done with content
builder simple drag and drop tool, an ability to create
and edit content.Content canvas
This feature gives users a single place to manage
contact across the entire marketing cloud. With
robust API contact canvas connects to existing
contact management systems to create dynamic
personalized communication.
Email campaign member status in Sales Cloud
Integration between marketing and sales cloud is top
priority. To build a single view of subscriber, contact
or lead marketers can now define and map to
subscribe data at the campaign level in sales cloud.

7. Highlights of Salesforce Spring’15, Best Features- Mirketa
Analytics Cloud
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Every One
Whether you are a business analyst,
developer it enables you to access any data
and get answer to any question and act
immediately. Now any one can create access
and share insights and let the data tell the
story.
Wave Platform
The all new wave platform is native to the
cloud and makes integration with your
Salesforce data as well as any other data
source simple and seamless.
Mobile
Insights are not and should not be
restricted to desktop. With mobile first
analytics cloud explore all types of data
from your mobile device no matter where
you are, collaborate and share insights
with colleague and know your customer
like never before.

8. Highlights of Salesforce Spring’15, Best Features- Mirketa
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Community Cloud
Advanced community management console
With this new feature community manager can
now manage and monitor their community with
more control than ever before.
New community builder and template
The new self-service template now features
the built in leader boards. So you can really
increase participation in community by
ranking members and connect like never
before.
Instant feed actions
Managers can now create custom action to
support any process in the community, right in
the field so that the customer can quickly submit
support cases and partners can be trained on
new products.
Salesforce recovery in Chatter groups
Chatter has always had integration with
business data, the key components, and
Spring’15 extend those components by
incorporating Salesforce records in the
chatter group.
Files connect for One Drive
Anyone can now make their Microsoft One
Drive files social and mobile by integrating
them into Salesforce using Salesforce file
connect

9. Highlights of Salesforce Spring’15, Best Features- Mirketa
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Salesforce1 Platform
Lighting Process builder
Anyone can build enterprise workflows
and visually automate complex business
process just in a click. Lighting builder
enables companies to move and
collaborate than ever before.
Lighting connect
Admin can now easily connect any external data source to
Salesforce in minutes. By connecting external data source
to Salesforce admin can now access backend data in real
time
Event Monitoring
Admins can gain complete visibility into security
performance and usage of Salesforce. Event monitoring
gives customer’s detailed performance, security and usage
data.
AppExchange Store Builder
With this feature you can build a customizable app store to
distribute apps on any device to partners, customers and
employees across orgs.
Identity for customers
With this you can deliver seamless customer experience
across all apps and devices. It helps company to turn every
interaction into opportunity to grow your business.

10. Highlights of Salesforce Spring’15, Best Features- Mirketa
Conclusion
Once you have gone through all the above mentioned
features you might be thinking which one is useful for
your organization and which is not. Of Course these
features are amazing and new but choosing the right
feature is the key. As ‘one size doesn’t fit all’ ,thus
making the right choice is the first step for success.
We at Mirketa help the organization chose the best of
the features with least of your efforts to inline with you
business process in a hassle free environment as
Salesforce takes the leap with spring’15.
We are a California based business and IT consulting firm
founded in 2003. Our head office is located in Dublin, CA,
and our Global Delivery Centre is located in Noida, India.
Over the last eleven years we have managed over three
hundred solution engagements where we helped our
clients transform their businesses through better analytics,
organizational process changes, and cloud CRM solutions.
We have worked with companies of all sizes and types,
including Start-Ups, Fortune 100, and government
agencies. Over 80% of our business comes from our
existing customers.
About Mirketa
@MirketaIncmirketa-inc-MirketaInc
www.mirketa.com .All Rights Reserved
Mirketa Inc | Think. Build. Transform
Direct: 855-MIRKETA| sales@mirketa.com

11. Highlights of Salesforce Spring’15, Best Features- Mirketa
Disclaimer
• This eBook and any attachments may contain confidential and proprietary information of Mirketa Inc. and is for
the sole use of the intended recipient for the stated purpose. If you are not the intended recipient, you may not
use, copy, distribute or disclose to anyone the message or any information contained in the communication.
• Logo Credits: Salesforce.com
• For Complete Salesforce Spring’15 release notes please Click Here
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