Introverts & Extroverts in User Experience

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Mike Townson talks about the difference between introverts and extroverts and how it effects the UX community. Raises questions about how a community of empathetic designers and developers can not only keep in mind these personality differences when building software, but when interacting with co-workers.

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Introverts & Extroverts in User Experience

  1. 1. Introverts & Extroverts in User Experience Mike Townson miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  2. 2. Who is this guy? miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  3. 3. Mike Townson UX Designer I work at projekt202 and focus on software research and design miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  4. 4. AUSTIN DALLAS SEATTLE miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  5. 5. I am an Extrovert! I am married to an introvert I work with introverts There are introverts in my family I used to think they were just wEiRd. miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  6. 6. What’s an extrovert? miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  7. 7. FERRIS BUELLER miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  8. 8. BIG BIRD miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  9. 9. STEVE JOBS miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  10. 10. http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/extraversion-or-introversion.asp Extroverts according to Myers-Briggs “I like getting my energy from active involvement in events and having a lot of different activities. I’m excited when I’m around people and I like to energize other people. I like moving into action and making things happen. I generally feel at home in the world.” miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  11. 11. What’s an introvert? miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  12. 12. CAMERON FRYE miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  13. 13. BURT miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  14. 14. STEVE WOZNIACK miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  15. 15. http://www.myersbriggs.org/my-mbti-personality-type/mbti-basics/extraversion-or-introversion.asp Introverts according to Myers-Briggs “I like getting my energy from dealing with the ideas, pictures, memories, and reactions that are inside my head, in my inner world. I often prefer doing things alone or with one or two people I feel comfortable with.” miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  16. 16. Can you be a little of both? miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  17. 17. YUP miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  18. 18. Not everyone is just one or the other. Most of us are a little bit of both. By now you probably know what you are. But if not... miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  19. 19. Find your personality: bit.ly/1hVmWth miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  20. 20. Why is this important? miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  21. 21. This is the core of who we design for and the people we work with. miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  22. 22. In Our Work Space miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  23. 23. Workspaces Managing Extroverts work well in an energetic environment. Designing Networking Introverts work well in a quiet & comfortable space. Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  24. 24. Workspaces Managing Extroverts work well in an energetic environment. Designing Networking Introverts work well in a quiet & comfortable space. Q/A But, we all work in the same space... miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  25. 25. miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  26. 26. Workspaces Managing Designing Networking Q/A How can we have a more friendly work environment for all personality types? • Quiet time blocks • Check with someone over IM/email before coming over to talk with them. • Huddle rooms for quick conversations • Phone “booths” for conference calls miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  27. 27. Workspaces Managing Designing Networking Quiet Time Blocks (suggestions) Allows heads-down work to be done from 8am-lunch time: • No large gathering in main room • No NERF gun shooting • No victory yells • No distractions from getting some serious shit done. Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  28. 28. Workspaces Managing Designing Check with someone before disturbing them Contacting someone over a non-disruptive media (that can be ignored if need be) is a way to see if someone is “deep” in thought/work and needs that time to not be disturbed. Networking Q/A Pro tip: Obviously if there is a fire you should let them know too... miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  29. 29. Workspaces Managing Use huddle rooms Moving your conversations to a room is always better than crowding your team member’s desk. Designing Networking It also keeps you from doing the awkward chair-scoot or getting your picture posted on: hoveringartdirectors.tumblr.com Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  30. 30. Don’t be them: HoveringArtDirectors.tumblr.com miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  31. 31. Workspaces Managing Designing Phone calls in the office Nothing is more distracting than a phone call in the middle of a work area. I know, because I used to do it to my introvert co-workers all the time... Networking ...so I got shot in the head a lot. Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  32. 32. How To Manage the I & E miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  33. 33. Workspaces Managing Designing Managing a mixed team Extroverts will most likely let you know when something is wrong, or if something is bothering them. Being vocal and open is just part of being an extrovert. Networking Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  34. 34. Workspaces Managing Designing Managing a mixed team Introverts sometimes need to be asked about issues. Managers should be more aware of issues and check in with introverts to gather intel on how projects and general work-life is going. Networking Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  35. 35. Workspaces Managing Designing Networking Q/A Managing a large mixed team Extroverts can overpower a room so make sure everyone gets the time to have input on a problem or help with a solution. Not everyone will want to speak at that time, especially an introvert. Make some time to circle back with the ones that didn’t give input at the time. “Hey! Over here!!” miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  36. 36. Workspaces Managing Designing Networking Q/A Planning project schedules Make an effort to build in project time to take into account the differences in need of an extrovert vs. introvert.* Think about what an introvert might need and what an extrovert might need in order to do the job to the best of their abilities. *This is not easy...duh. That’s why you’re a bad ass. miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  37. 37. Workspaces Managing Designing Networking Let’s not alienate the ideas from people who need more time. In an industry that relies on fast ideas, sometimes those are not the best. Our introvert co-workers need time to compile data and make an educated decision before submitting an idea. TL;DR Brainstorms are great, just leave time afterwards for refinement. Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  38. 38. NOT EVERYONE ANYONE IS DATA miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  39. 39. Designing For Them miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  40. 40. Workspaces Managing Designing Networking Let’s do some User Research When conducting user research, personality types are sometimes left out of defining factors on why people like or dislike something. Make sure you are not just thinking of where and why people are using a product, but the emotional want/need for it. Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  41. 41. Workspaces Managing Designing Networking Designing for someone you’re not. As an extreme extrovert, it’s hard for me to design for an introvert, so I use data and research to sanity check my decisions. The world is extrovert driven. It’s not fair, but it is. If we are to be truly empathetic to the user, we should think about introverts more. Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  42. 42. Workspaces Managing Designing Contextual Inquires can help. Extroverts are going to tell you what they want. Just because they are speaking up doesn’t mean it is right. Observe users in their environment to find out what they really need. Networking Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  43. 43. http://blogs.westword.com/cafesociety/Horse-Buggy.jpg Workspaces You know what they say... Managing Designing Networking Q/A If Henry Ford had asked customers what they wanted, they’d said “A faster horse”. miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  44. 44. Workspaces Managing Designing Networking Examples of introvert friendly software • Instant Messenger • Spotify • LinkedIn • Evernote • Match.com • World Of Warcraft (any mmorpg) Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  45. 45. Workspaces Managing Designing Examples of extrovert friendly software • Skype (video conference) • Instagram • SnapChat • Meetup.com Networking Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  46. 46. Networking (no, not the kind you need ethernet for.) miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  47. 47. Workspaces Managing Designing Networking Having a strong network Extroverts live for networking: •Small talk •Swapping stories •Talking about yourself •Talking about ANYTHING •Keeping up with your contacts •Remembering names & aspirations Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  48. 48. miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  49. 49. Workspaces Managing Designing How can an introvert network? You can decide if it is important to you. Let’s say it is: •Use tools that make it easy •Get help from more extroverted friends •Practice makes perfect Networking Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  50. 50. Workspaces Managing Designing Networking Q/A Use Tools I usually don’t add people on LinkedIn unless I know them, but I will if they send me an email explaining why they think it’s important to connect. I have an extremely well connected friend @nathansmith who has many times helped connect me to someone. The Twitter community is awesome like that. miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  51. 51. Workspaces Managing Designing Networking Q/A Use Extrovert Friends I naturally want to “hook people up” with someone I think they will like. So ask the friends who like to put themselves out there for help. They won’t mind. Kinda like how I want everyone to listen to the band “The Shouting Matches” miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  52. 52. LISTEN TO THEM Spotify Link: spoti.fi/1dysMdX miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  53. 53. Workspaces Managing Designing Networking Q/A Practice Makes Perfect Like leveling up your WOW character, talking to people takes practice. Things to work on (for everyone): •Remembering names •What they do •Basic topic of conversation •Follow up later Sounds silly, but remembering these go really far. miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  54. 54. http://theoatmeal.com/pl/brain/name Workspaces Managing No...it’s not easy. PRACTICE! It comes naturally for me and I still suck sometimes. Designing Networking Q/A miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  55. 55. As an extrovert, I wanted to learn more about my introvert friends and became fascinated by our differences. miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  56. 56. “In a gentle way, you can shake the world.” Gandhi, Mahatma miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E
  57. 57. Questions? Extroverts: Yell them out really loud while waving your hands in the air. Introverts: Tweet or email me. miketownson.com - @miketownson - slideshare.net/MikeTownson | January 24, 2014 I&E

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