1. Michelle Mbendo
5/77 Field St, Clifton hill, Vic, 3068
michellembendo@gmail.com
0403040806
EDUCATION
Bachelor of Science Major in Nanotechnology Aug 2009 – Nov 2013
University of Wollongong
Higher School Certificate
Wollongong School of Performing Arts, Australia Jan 2006– Oct 2008
RELEVANT WORK EXPERIENCES
Research Scholar/ Assistant Aug 2012 – Nov 2012
University of Wollongong
Duties:
 Efficiently worked on a research project determining the optimum conditions to use polymer
pen lithography in my Nanotechnology subject.
 Performed a day-to-day laboratory experiment for assigned research project and managed
laboratory tasks whilst ensuring a timely project completion
 Acquired valuable skills in performing various processes including: Microscopy; Sample
preparation; data analysis and interpretation; and writing reports of my findings in the
laboratory.
 Used a comprehensive yet understandable approach in analysing and presenting research
findings
 Strictly adhered to the standard operating procedures for operational efficiency
 Exhibit excellent provision of care in accordance to the relevant facility policies and
procedures to maintain a safe and hazard-free work environment
Team Leader. Jan 2012 to date
Stellar Asia Pacific Pty Ltd (Telstra).
Duties and Skills:
• Lead and manage a team of Customer Solution Specialists to meet required contractual objectives
including KPIs and sales targets
• Address performance or behavioural issues in line with Effective Performance Management policy
• Make management decisions in line with company policies, procedures and other relevant
guidelines to ensure consistency
• Complete Manager Appraisals as required to make recommendations for internal applications
• Conduct Probation Reviews and Monthly Performance Reviews to maximise performance
• Mentor and develop Seconded Team Leaders when required to assist in their development
• Prepare and submit reports / statistics in line with centre requirements to monitor and track
individual and team performance

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 Handle inbound and outbound contacts in line with client and company requirements in order
to meet Key Performance Indicators and targets for Telstra.
 Demonstrate high efficiency in navigating through Microsoft and Telstra specific computer
data entry programmes.
 Maintain resourcefulness in determining the customer’s needs by asking discovery questions
and paying keen to attention to detail in order to offer a personalised solution. Hence
strengthening my communication and customer service skills.
 Comprehensively prepare customers’ profile and enter all the personal details and credit card
information.
OTHER WORK EXPERIENCES
Sales Assistant, Ladies Fashion, Jan 2011 – Jan2012
Myer Miranda, Sydney
Telefundraiser, Rux Burton Associates, UOW Jul 2009 – Dec 2009
Rux Burton Associates, UOW
Sales Advocate, United Nations High Commissioner for Refugees, (UNHCR) Feb 2007 – Jul 2009
United Nations High Commissioner for Refugees (UNHCR)
SUMMARY OF RESEARCH AND LABORATORY SKILLS
 Recombinant protein expression and purification via affinity chromatography and gel
filtration chromatography.
 Protein isolation, handling and proteomic characterisation via SDS-PAGE, 2D gel
electrophoresis, western blotting.
 Immuno-phenotyping and analysis of host-pathogen interactions via flow cytometry.
 Visualisation of cells via fluorescence microscopy.
 Traditional molecular biology techniques including: cloning, plasmid isolation, restriction
digestion, DNA ligation, PCR, agarose gel electrophoresis and Sanger DNA sequencing.
 Bioinformatics: isolation and identification of proteins (proteomics), utilisation of a range of
biological databases such as BLAST, PRO Quest to discover information about genes, their
products and biological effects and evolutionary relationships.
 Chemistry titrations, separations and property measurement such as melting points and
boiling points.
COMMUNITY INVOLVEMENT
University of Wollongong Wollongong School of Performing Arts,
African Student Association Salvation Army
Nanosociety – Secretary UNHCR (United Nation High Commissioner for
Refugees)
Global Highway and International Week Amnesty
Leadership Programme Zonta Club (for women rights and issues in Australia
Uni Crew Chemistry peer tutoring
Salvation Army door to door knock appeal World Youth Day delegate

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AWARDS AND ACHIEVEMENTS
December 2013
 Distinction award for excellence In my Nanotechnology research thesis subject
Dec 2007
 Prize for recognition of academic achievements - Wollongong High School of the
Performing Arts
REFEREES
1. Mrs. Jane Brassington,
Manager at UNHCR
Tel +61412059064
2. Associate Professor Micheal Higgins,
ARC Centre of Excellence for Electromaterial Sciences, Wollongong
Tel+ 61242213989
Email: mhiggins@uow.edu.au
3. Miss. Michelle Reagan,
Manager at Stellar Pty Ltd
Tel+ 0400393869