Michele M. Hendershot has over 23 years of experience in software development, project leadership, and customer service within the aerospace industry. She currently works as a Software Project Lead at Barrios Technology, where she manages teams developing software using agile and waterfall methodologies. Previously, she held roles as a Software Developer, Web Server Administrator, and Training Coordinator for NASA contractors.

1. Michele M. Hendershot
4505 Canyon Crest Dr.
League City, Tx 77573
281-639-9591
hendershotmm@gmail.com
Summary
Experienced Software Project Lead with strong problem-solving, conflict resolution, and team-
building skills and over twenty-three years of software development, technical leadership,
project leadership, and customer service experience within the Aerospace Industry.
PROFESSIONAL EXPERIENCE:
Barrios Technology (Houston, TX) 1/2009 – Present
NASA Facilities and Development Operations Contract (FDOC)
Software Project Lead
• FDOC Strategic Services Tier 3 Liaison supporting Tech Plan processing, impact
assessments, work prioritization, and task authorization charging direction
• Manage a team of Windows application developers and database administrators working
multiple software projects using Waterfall and Agile Methodologies with Scrum
• Manage project software lifecycle work products (Subversion)
• Managed communication between the development teams, stakeholders, and
management
• Oversee software requirements gathering, solution design, development, and
implementation through Waterfall and Agile-like methodologies
• Develop team skills to manage day-to-day challenges as well as new emerging
technologies
Service Request Management System Administrator (SharePoint, WSS and SharePoint 2013)
• Provide overall system support and data validation
• Develop, Manage, and troubleshoot SharePoint workflows and Web Parts
• Administer sites and permissions
Training Coordinator
• Coordinate departmental training needs with employees and providers
• Setup and maintain training needs in Britannica Fox
United Space Alliance 10/1996 – 12/2008
NASA Space Flight Operations Contract (SFOC)
Software Developer and Web Server Administrator
• Administered multiple Microsoft Windows IIS Web Servers
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2. Michele M. Hendershot
4505 Canyon Crest Dr.
League City, Tx 77573
281-639-9591
hendershotmm@gmail.com
• Provided planning, implementation, and support for IIS Web Server environment across
multiple NASA organizations
• Administration of Windows SharePoint Services
• Adobe ColdFusion Administrator and developer including Custom tags, Web services,
Debugging, and performance tuning
• Performed troubleshooting for PERL, ASP .Net, multiple scripting languages, and SQL
Server databases
• Facilitate organizational Change Management team and processes
Unisys Space Systems 2/1993 – 10/1996
NASA Space Flight Operations Contract (SFOC)
Software Developer
• Integrated Microsoft Office tools
• Sustaining support of Windows applications using C, C++
EDUCATION/CREDENTIALS/CERTIFICATIONS:
Bachelor of Science, Computer Science, 1992, University of Houston, Houston, TX
Lean Six Sigma, Green Belt, 12/2008, Certified through United Space Alliance
Information Technology Infrastructure Library Foundations (ITIL), 2007
AWARDS:
JSC Group Achievement Award 4/2016 (Team Award)
FDOC Software Support Services Impact Award 10/2015 (Individual Award)
FDOC Excellence Award 9/2013 (Team Award)
FDOC Excellence Award 3/2013 (Team Award)
FDOC Excellence Award 7/2011 (Individual Award)
Barrios Instant Recognition Award 2015 (Individual Award)
Barrios Instant Recognition Award 12/2013 (Individual Award)
Barrios Instant Recognition Award 2/2013 (Team Award)
Barrios Instant Recognition Award 12/2012 (Individual Award)
Barrios Instant Recognition Award 12/2009 (Individual Award)
Unisys Space Systems, Departmental Employee of the Year, 1994
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