1. MICHAEL ROPAS
22 Alexandria Ct. • Woodland Park, NJ 07424 • (973) 452-2346
msuropasm@aol.com • www.linkedin.com/in/MichaelRopas
OBJECTIVE:
Enthusiastic and hardworking applicant seeking to obtain a fulltime position in the
Information Technology field.
EDUCATION:
Montclair State University, Montclair, NJ
Information Technology - B.S.
Computer Science – Minor
SIGNIFICANT COURSES: Databases for Internet Applications 430 • Intranet & Internet
Security 320 • Web Tools 250 • Network Technology 330 • Mobile Computing 451
PROJECTS:
 Developed a website using HTML, PHP, SQL, JavaScript
 Developed Android Applications using Android Studio
 Created a database front-ended by an e-commerce website
 Developed a data model and E-R diagram for the database
 Created games and basic applications coded in java
RELEVANT SKILLS:
 Operating Systems: Windows XP/Vista/7/8 • Mac OSX • Linux • iOS • Android •
Windows Phone • Blackberry OS
 Databases: SQL
 Languages: Java • CSS • HTML • JavaScript • PHP
 Software: Microsoft Office Suite 03/07/10/13 • Cisco VPN Client • Active Directory
WORK EXPERIENCE:
Tier II Support - Technology Intern
ADP Corp. (June 2014- May 2015)
 Assisted with Companywide machine replacement project
 Provided support remotely (phone) and upfront (Tech Café Help Desk)
 Closely monitored and addressed requests submitted by end-users filed through ADP’s internal
ticketing system.
 Conducted software install/setup, printer install, data recovery/backup
 Perform/investigate product installation, reinstallation, and uninstallation issues
 Gained broad knowledge of various applications including Microsoft Office, Exchange
email, Active Directory, VPN, SharePoint, Sophos Safeguard, Rightfax, and Bomgar
 Developed skills to identify and troubleshoot the root cause of issues users were
experiencing; created processes for the team to solve those issues