1. TALK TO THE TOP
Atlantic’s President, Larry Weiss, is accessible to all customers at (212) 507-9411.
GUARANTEED RESPONSE TIME
 Call for support and have a technician respond within 4 business hours.
 In 2014, 15% of our service calls were resolved in 30 minutes or less from the time we received the call.
 78% of our new machine placements were installed remotely in 2014, allowing a seamless integration of new
machines.
 Atlantic responded to and resolved 90,921 service calls in 2014.
GUARANTEED LOANER PROGRAM
Upon request, a loaner of the same or comparable MFP will be made available after the 2nd visit within thirty (30)
days for the same unresolved problem.
This guarantee does not apply to production segment models.
GUARANTEED REPLACEMENT PROGRAM
For any new MFP purchased from and installed by Atlantic, if that MFP is not repairable to the manufacturer’s
published specifications, upon your written request, we will replace the MFP with a like unit (with the same or
lower total meter count). *
GUARANTEED POWER PROTECTION
If your MFP is damaged due to a severe power surge or lightning, as long as your MFP was connected to a surge
protector at all times, our power protection partners cover the repair or replacement of your equipment at no
cost to you. This offers our customers a superior level of protection vs. your present warranty and support
contract.
THE ATLANTIC REPORT CARD
98.8% of our customers that responded to our survey were extemely satisfied or satisfied in 2014.
EXTENDED SUPPORT HOURS CUSTOMER CARE
Speak live to our customer care reps Monday-Friday 7:00 AM – 6:00 PM or place a request online twenty four (24)
hours a day. Atlantic also offers 24 x 7 support on request.
OFFICE DEALER MAGAZINE “ELITE DEALER OF THE YEAR”
Atlantic has been named an Elite Dealer, by Office Dealer Magazine, every year since its inception in 1989.
*Guaranteed Replacement Program applies for 3 years from the MFP purchase date or, for leases, for the initial term of the lease. Eligible models will have a
minimum copy/print speed of 35 pages per minute and the ability to copy/print onto 11 x 17 paper. To be eligible for this program, Customer must remain
continuously covered under, and compliant with, an Atlantic maintenance contract. This guarantee does not apply to production models.