A simple presentation on chatbots and some of the use cases within enterprise and consumer products. *The videos may not work, if you want them happy to email across - michael@thebakerylondon.com

1. Exploration of chatbots
30th March 2017
Michael Elborn

2. Agenda
Chatbot landscape
‘What bot?’ - The Bakery
- ‘More bot less chat’ - Rainbird
Wrap up and any questions

3. Introduction to The Bakery
Corporate innovation is not fit
for purpose in today’s
entrepreneur world.
We exist to start & scale up new
tech ventures in our corporate
partners via our entrepreneur
ecosystem.
Techco’s we’ve Invested in
Straddlers of corporate &
venture
Network of tech entrepreneurs
4000+
Techco’s we’ve scaled

4. Chef WendyBMW iGenuis Patient care
NDA
Our history with bots…

5. What is a Chatbot?
A chatbot is a computer program that communicates with
you; it is typically a layer on top of, or a gateway to, a
service.

6. What is a chatbot?

7. What is a chatbot?

8. Why now?

9. Current State
“80% of workplace software will be conversational and
‘botified’. However bots still have a single digit IQ”
Phil Libin @ MD General Catalyst, CEO Evernote

10. Enterprise workflow

11. Type of bots
TYPE 1
Proactive
TYPE 2
Reactive
• follows a set of rules
and triggers
• respond to very
specific commands.
• only as smart as it is
programmed to be.
• natural language
processing to understand
sentiment
• machine learning to offer
recommendations
• doesn't rely on pre-planned
commands

12. Landscape overview
Very
specific
ReactiveProactive
General

13. Type One - Proactive

14. Streetbees

15. Type Two - Reactive

16. Cleo

17. Type Three - Human & AI

18. DG
Digital Genius

19. Lets explore what chatbots could offer…
• Automation
• Improved user journeys
• Scalability
• Knowledge sharing
• Easy on-boarding for new users
• Cost efficient maintenance

20. What bot do you need?
• What is the problem?
• How many people will use it?
• How specific is the domain knowledge?
• What is the dataset?
• Channel for delivery

21. Remember…this isn’t a ‘new thing’
Ada Lovelace