Merchant Services Direct is a transaction-processing organization committed to providing excellent customer service. With a strong dedication to long-term relationship building and positive client experiences, the company continually works to deliver a high level of service with each and every interaction. Here are some of the customer-service principles that guide Merchant Services Direct:

1. Pillars of OutstandingPillars of Outstanding
Customer ServiceCustomer Service
By Merchant Services DirectBy Merchant Services Direct

2. Pillars of Outstanding CustomerPillars of Outstanding Customer
ServiceService
Merchant Services Direct is a transaction-Merchant Services Direct is a transaction-
processing organization committed to providingprocessing organization committed to providing
excellentexcellent customer servicecustomer service. With a strong. With a strong
dedication to long-term relationship buildingdedication to long-term relationship building
and positive client experiences, the companyand positive client experiences, the company
continually works to deliver a high level ofcontinually works to deliver a high level of
service with each and every interaction. Here areservice with each and every interaction. Here are
some of the customer-service principles thatsome of the customer-service principles that
guide Merchant Services Direct:guide Merchant Services Direct:

3. Pillars of Outstanding CustomerPillars of Outstanding Customer
ServiceService
1. Listen closely to customers and clients. Only through effective1. Listen closely to customers and clients. Only through effective
listening can a business adjust to varying needs and implementlistening can a business adjust to varying needs and implement
the most effective services and/or products possible.the most effective services and/or products possible.
2. Keep a “yes” attitude in every aspect of business. In doing so,2. Keep a “yes” attitude in every aspect of business. In doing so,
your customers will be best served as you find solutions andyour customers will be best served as you find solutions and
make “it” happen.make “it” happen.
3. Happy employees will translate to happy customers; therefore,3. Happy employees will translate to happy customers; therefore,
respect and integrity in the workplace will provide a positiverespect and integrity in the workplace will provide a positive
trickledown effect.trickledown effect.
4. Make it easy for clients to provide feedback and voice4. Make it easy for clients to provide feedback and voice
concerns. Such input will only serve to improve companyconcerns. Such input will only serve to improve company
processes and key services or products.processes and key services or products.