2. Diamond UnifiedCommunications Services Team:
ServicesProvided:
1. Assessments
a. PaidServicesEngagements
i. UC BusinessEvaluation
1. ReadinessAssessment
a. How isUC applicable toyourbusiness
i. Define the variousbusinesscasesthatwouldbe
applicable forUC toolsets
1. ToolsetRecommendations
a. Roadmapdefinition
i. OOTB
ii. COTS
iii. Buy v Build
iv. The Client’sUCEvolution
b. Output:UC DeploymentGuide
i. DeploymentPractices
ii. BestPractices
c. Output:UC Architecture Guide
i. Logical
ii. Physical – includinginteropand
federation
iii. ARB establishment
iv. ExceptionReview Process
v. User AccessPractice;i.e.UC
Portal type functionality
vi. Interop
d. Output:UC ProjectPlan
e. Output:UC Test Plan
f. Output:UC Blueprint
i. Devices
ii. IP structure
iii. Architecture specificallyaround
Devices
2. Establishmentof BestPracticestoreflectthe
applicabilityassessment
3. Establishmentof TCOsto drive establishmentof
aidin definingbudget

3. 4. Establishmentof ROIgoalsincludingIRRand
care and feedingconsiderations
5. Stageddeploymentdefinitionsandplanning
reflectingof roadmapout3 years
6. Optional:Guideddeploymentoversight,
leadership,and/or management
7. Optional:Organizational modificationsto
supportbestdeploymentandmanagementUC
model
ii. PostselectionInfrastructurereadinessandgapanalysis
1. Fact-basedassessment usingfact-generating
tools:
a. Packetand threadcapture
2. PostselectionNetworkreadinessandgap
analysis Fact-basedassessmentusingfact-
generatingtools:
a. Packetand threadcapture
iii. Pilotandroll-outplanning
2. Go / No Go
a. Assessmentof existingUCplan(Due Diligence)
i. Provide assessmentcriteria,interviewsof userbase,
collectionof datato enable fact-baseddecisioningfor
client’sexecutivestomove forwardwithexistingplan,
modifyexistingplan,orremove existingplaninlieuof a
ReadinessAssessment
1. Financial assessment
2. Fact-basedroadmapdecisions
3. Organizational modificationstosupportbest
deploymentandmanagementUCmodel
3. RFP establishment,management,andsupport(onlyavailable asan
outputto Engagementtypes1and 2)
2. IntegrationsandInterop
a. Lync
i. Cloud
1. Planning
2. ReadinessAssessment
3. DeploymentOptionAlignment,Planning,and/or Execution
4. IntegrationModel
5. BestPractices
6. InteropinEnterprise UCStrategy
ii. On Prem
1. Planning

4. 2. ReadinessAssessment
3. Architectural Assessment
4. BestPractices
5. [Redacted] AdapterIntegrationDesign
6. Full Interopassessment
b. Room-basedVideoIntegration
c. VideoFederation
3. ProfessionalServices
a. Assessmentof ALLCustomizationRequests(CFAs)
b. Managementof ALL CFAsacross [Redacted],globally
4. ConsultantCompanyAdvocacy, Evangelism,andManagement
a. Establishcooperativeinitiativeswith:
1. McKinsey
2. BostonConsulting
3. Bain
4. Booz
5. Deloitte
6. Monitor
7. PwC
8. Mercer
9. Ernst & Young
10. OliverWyman
11. Accenture
12. IBM Global BusinessServices(UCDiv)
13. KPMG
14. TowersWatson
15. AlixPartners
16. AT Kearney
17. Partheno9n
18. TowersWatson
19. LEK
20. FTI
21. Alvarez
22. Capgem
23. Navigant
24. Huron
25. Hewitt
26. RolandBerger
27. ZS
28. Infosys
29. Tata
30. Mackenzie

5. 31. Orange
StaffingRecommendation:
SalesMgmt: Redacted
Tech Mgmt: Redacted
SupportStaff:SEs and TAMs where appropriate
Contributors:Redacted
Compensation:
Base + DirectPS QuotaAttainment+% of new productsalesas a resultof PS Engagement
Facts to support the above and overall establishmentofthe team:
Nemertes_Cost_Dat
a_Issue_Paper.pdf