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Connected Care & Analytics 
Opportunities & Challenges 
A Home Health and Hospice Executive Survey 
Completed by McKesson Homecare™ 
and McKesson Hospice™ customers 
McKesson Corporation. All rights reserved.
Connected Care & Analytics 
Organization Opportunities & Challenges 
Executive Survey Background 
In the ever changing healthcare environment, home health and 
hospice organizations face enormous challenges, especially 
due to Medicare reimbursement cuts. 
McKesson Homecare and Hospice customers responded to a 
2014 survey designed to show how home care organizations 
are responding to healthcare reform. 
The following slides are taken from the survey, which can be 
downloaded in full at 
http://content.mckesson.com/l/33492/2014-08-05/256kt 
9/29/2014 McKesson Corporation. 2 All rights reserved.
Connected Care & Analytics 
Summary of Survey Results 
• 74% of respondents consider declining reimbursements to 
be the greatest challenge facing their organization in 2014. 
• Just over 60% of respondents want to acquire clinical 
workflow tools and health data analytics to help them 
address accountable care reform. 
• 58% of respondents are seeking partnerships with local 
health systems. 
• 94% of respondents still share patient information via fax. 
• Nearly three-quarters of respondents see reimbursement 
cuts as the largest threat to their existing expense structure. 
9/29/2014 McKesson Corporation. 3 All rights reserved.
Connected Care & Analytics 
What would you consider to be the 3 greatest challenges facing 
your organization in 2014? 
80.00% 
70.00% 
60.00% 
50.00% 
40.00% 
30.00% 
20.00% 
10.00% 
0.00% 
Declining 
Reimbursements 
Cost Containment 
Audits 
Staff Retention and 
Recruitment 
Lack of Data Sharing / 
HIT 
Quality Reporting 
Denials 
Value-based Accountable 
Care 
Lack of Care 
Coordination 
4 
McKesson Corporation. All rights reserved.
Connected Care & Analytics 
To what extent is Medicare Advantage and/or Medicaid 
Managed Care a growing portion of your payer mix? 
Not applicable 
Not significant 
Somewhat significant 
Significant 
5 
McKesson Corporation. All rights reserved.
Connected Care & Analytics 
What do you predict is the direction home health and hospice 
providers will take in the next 12 months to address lower fee-for- 
62.00% 
60.00% 
58.00% 
56.00% 
54.00% 
52.00% 
50.00% 
48.00% 
46.00% 
44.00% 
Acquire clinical workflow tools 
and health data analytics 
Participate in a public and/or 
private HIE 
Attempt non-technology based 
collaboration between acute and 
post-acute providers 
Implement patient engagement 
tools 
6 
service reimbursements and accountable care reforms? 
McKesson Corporation. All rights reserved.
Connected Care & Analytics 
If you are currently participating or soon intend to participate in 
partnership opportunities, with which of the following types of 
healthcare providers are you seeking opportunities? 
70.00% 
60.00% 
50.00% 
40.00% 
30.00% 
20.00% 
10.00% 
0.00% 
Local health system 
Local hospital 
Long term care facility 
Regional health system 
Payer(s) 
Pharmacy 
7 
McKesson Corporation. All rights reserved.
Connected Care & Analytics 
How are you currently sharing patient information with other 
providers outside of your organization? 
100.00% 
90.00% 
80.00% 
70.00% 
60.00% 
50.00% 
40.00% 
30.00% 
20.00% 
10.00% 
0.00% 
Fax 
Paper documents that are 
mailed/hand-delivered 
Secured email 
Physician portal 
HIE 
Standard email 
8 
McKesson Corporation. All rights reserved.
Connected Care & Analytics 
How important is it to the success of your organization in the 
next 12 months to share patient information electronically 
(excluding fax) with other providers outside your organization? 
(Rated on a scale of 1 to 7) 
60.00% 1-Not necessary at all 
50.00% 
40.00% 
30.00% 
20.00% 
10.00% 
0.00% 
2 
3 
4 
5 
6 
7-This is the only way we'll 
keep the doors open! 
9 
McKesson Corporation. All rights reserved.
Connected Care & Analytics 
Which of the following do you see as the largest threat(s) to your 
existing expense structure? 
100.00% 
90.00% 
80.00% 
70.00% 
60.00% 
50.00% 
40.00% 
30.00% 
20.00% 
10.00% 
0.00% 
Reimbursement cuts 
Increased expenses 
Shift in payer mix to more 
commercial payers 
Partnership with new payers may 
require more business intelligence 
Wage structure in our 
geographical location 
10 
McKesson Corporation. All rights reserved.
Connected Care & Analytics 
Full Survey Results 
To view the full results of the survey, download the whitepaper 
and discover how home health agencies like yours are 
responding to change. 
9/29/2014 McKesson Corporation. 11 All rights reserved.

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Opportunities & Challenges: A Home Health and Hospice Executive Survey

  • 1. Connected Care & Analytics Opportunities & Challenges A Home Health and Hospice Executive Survey Completed by McKesson Homecare™ and McKesson Hospice™ customers McKesson Corporation. All rights reserved.
  • 2. Connected Care & Analytics Organization Opportunities & Challenges Executive Survey Background In the ever changing healthcare environment, home health and hospice organizations face enormous challenges, especially due to Medicare reimbursement cuts. McKesson Homecare and Hospice customers responded to a 2014 survey designed to show how home care organizations are responding to healthcare reform. The following slides are taken from the survey, which can be downloaded in full at http://content.mckesson.com/l/33492/2014-08-05/256kt 9/29/2014 McKesson Corporation. 2 All rights reserved.
  • 3. Connected Care & Analytics Summary of Survey Results • 74% of respondents consider declining reimbursements to be the greatest challenge facing their organization in 2014. • Just over 60% of respondents want to acquire clinical workflow tools and health data analytics to help them address accountable care reform. • 58% of respondents are seeking partnerships with local health systems. • 94% of respondents still share patient information via fax. • Nearly three-quarters of respondents see reimbursement cuts as the largest threat to their existing expense structure. 9/29/2014 McKesson Corporation. 3 All rights reserved.
  • 4. Connected Care & Analytics What would you consider to be the 3 greatest challenges facing your organization in 2014? 80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 10.00% 0.00% Declining Reimbursements Cost Containment Audits Staff Retention and Recruitment Lack of Data Sharing / HIT Quality Reporting Denials Value-based Accountable Care Lack of Care Coordination 4 McKesson Corporation. All rights reserved.
  • 5. Connected Care & Analytics To what extent is Medicare Advantage and/or Medicaid Managed Care a growing portion of your payer mix? Not applicable Not significant Somewhat significant Significant 5 McKesson Corporation. All rights reserved.
  • 6. Connected Care & Analytics What do you predict is the direction home health and hospice providers will take in the next 12 months to address lower fee-for- 62.00% 60.00% 58.00% 56.00% 54.00% 52.00% 50.00% 48.00% 46.00% 44.00% Acquire clinical workflow tools and health data analytics Participate in a public and/or private HIE Attempt non-technology based collaboration between acute and post-acute providers Implement patient engagement tools 6 service reimbursements and accountable care reforms? McKesson Corporation. All rights reserved.
  • 7. Connected Care & Analytics If you are currently participating or soon intend to participate in partnership opportunities, with which of the following types of healthcare providers are you seeking opportunities? 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 10.00% 0.00% Local health system Local hospital Long term care facility Regional health system Payer(s) Pharmacy 7 McKesson Corporation. All rights reserved.
  • 8. Connected Care & Analytics How are you currently sharing patient information with other providers outside of your organization? 100.00% 90.00% 80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 10.00% 0.00% Fax Paper documents that are mailed/hand-delivered Secured email Physician portal HIE Standard email 8 McKesson Corporation. All rights reserved.
  • 9. Connected Care & Analytics How important is it to the success of your organization in the next 12 months to share patient information electronically (excluding fax) with other providers outside your organization? (Rated on a scale of 1 to 7) 60.00% 1-Not necessary at all 50.00% 40.00% 30.00% 20.00% 10.00% 0.00% 2 3 4 5 6 7-This is the only way we'll keep the doors open! 9 McKesson Corporation. All rights reserved.
  • 10. Connected Care & Analytics Which of the following do you see as the largest threat(s) to your existing expense structure? 100.00% 90.00% 80.00% 70.00% 60.00% 50.00% 40.00% 30.00% 20.00% 10.00% 0.00% Reimbursement cuts Increased expenses Shift in payer mix to more commercial payers Partnership with new payers may require more business intelligence Wage structure in our geographical location 10 McKesson Corporation. All rights reserved.
  • 11. Connected Care & Analytics Full Survey Results To view the full results of the survey, download the whitepaper and discover how home health agencies like yours are responding to change. 9/29/2014 McKesson Corporation. 11 All rights reserved.