this presentation is made by Mayur Tyagi , student of MBA (sharda University)

1. BY
MAYUR TYAGI

2. 1. consumer protection act 1986 is an act made by parliament of India
and enacted in 1986 to protect the interest and rights of the consumer
in India .
2. The laws are designed to protect consumers from the businesses
that are engaged in frauds or unfair practises for the purpose of
gaining an advantages over competitors .
3. if consumer has any complaint then he/she can file a can under this
act.

3. Who is consumer ?
two kinds of consumers are under this act –
1- consumers of goods
# buys or agrees to buy goods
# any user of such goods
2- consumers of services
# hires or avail services
# any beneficiary of such services

4. Education choose
Information Redressal
Safety Heard
Rights of a consumer

5. Responsibilities of a consumer
1. check ISI ,FPO and other marks .
2. check various goods and services.
3. study risks associated with product , instructions to use it .
4. read the label carefully .
5. be honest and fair in dealings .
6. file a case in appropriate consumer forum .
7. Beware of false advertisement.

6. Consumer needs protection against -
 Unfair trade practise .
 Restrictive trade practise .
 Defects and Deficiencies .

7. 1. Unfair trade practise
 Adopting unfair methods to promote sales or supply of goods and
services –
 Misleading public about price .
 Charging above MRP printed .
 Misleading public about another’s goods and services .
 Falsely claiming sponsorship ,approval or affiliation .
 Offering misleading warranty or guarantee .

8. 2 . Restrictive trade practise
 Delaying in supply goods or services that leads rise in price .
 Requiring a consumer to buy any goods or services as a
precondition for buying other goods or services .
 Collusive tendering
 Price fixing .
 Supplying particular distributors only .

9. 3. Defects and deficiencies
 Any fault , imperfection or shortcoming in quantity ,quality,
potency , purity or standard should not be out there while
doing any deal .

10. Forum and jurisdiction
1. . consumer disputes redressal forum ( district forum )-
Claims less than or equal to 20 lacs .
2. Consumer disputes redressal commission (state commission ) –
Claims more than 20 lacs or less than 1 crore .
3. National consumer disputes redressal commission (national commission )
Claims equal or more than 1 crore .

11. Procedure of filling a complaint
 Notice to opposite party .
 Prepare the consumer complaint In required format .
 Get a complaint affidavit notarized through a notary.
 Submit complaint and court fee to clerk in consumer court who will give
you date for admission hearing and complaint reference number .
 On admission date you would be informed whether your case is
acceptable or not . If case is accepted then you will be given a date for
next hearing .