The Department of Healthcare and Family Services is working to modernize the Child Support case management system through projects like the Court Order Interface Project. This project aims to allow electronic exchange of court order data between child support agencies and courts to expedite processing of orders. It is being piloted in Lake County and will roll out statewide. The goals are to improve services for families, increase payment speed and accuracy, and increase efficiency while decreasing costs through reduced data entry and paperwork.

1. Project Overview
The Department of Healthcare and Family Services is working to modernize the Child Support case management
system to make it easier to access and administer child support services across the state. The goal is to use tech-
nology to help custodial parents get child support payments faster.
One important component of this effort is the Court Order Interface Project, a collaboration between the Illinois
Division of Child Support Services and County Circuit Court Clerks to electronically exchange court order data.
The current system relies on paper records and manual processing. By modernizing the technology, organizations
will be able to exchange information electronically to expedite child support orders, reduce redundant data entry
and improve data accuracy.
The Court Order Interface Project is being piloted in Lake County, and six additional counties have been selected
for phase one. Implementation will roll out county-by-county until the project is live statewide, and every county
is using efficient, cost-effective electronic information exchanges.
For more information about the Court Order Interface
Project, visit IllinoisFramework.org/planning/child-support.
Goals
 Improve services and outcomes for families
 Speed up child support payments and
collections
 Safeguard personal information
 Increase interoperability between state
and county government
 Improve communication across agencies
 Increase the accuracy of court order data
 Increase efficiency and decrease costs
 Eliminate the double-entry of court order
data
 Minimize paper printing, mailing and
storage
NIEM
The National Information Exchange Model (NIEM) is
a standards-based approach to exchanging infor-
mation. NIEM makes it possible for organizations to
share critical data more easily.
Illinois is leading the nation by acting as one of the
first states to move towards NIEM-conformant court
case management systems. In collaboration with the
courts and other stakeholders, Illinois is developing a
NIEM-conformant information exchange standard
that will allow people and computers to share infor-
mation in a language that make sense to everyone.
For more information about the National Information Ex-
change Model, visit NIEM.gov
Accelerating Child Support Payments Through Technology
Interested? Want to get involved?
Contact Christine.Towles@Illinois.gov to see how your
county can participate.