Together is a UK specialist secured loan provider that improved its underwriting process through digitalisation and seamless portal integration, reducing turnaround times significantly. Mastek's solution integrated various systems and automated underwriting rules, leading to high broker satisfaction and compliance with the European Union Mortgage Credit Directive. The enhancements included an integrated telephony system that improved call experiences for users.

1. Together is a specialist secured
loan provider in the UK
CASE STUDY
Driving Digitalisation with Seamless Portal Integration
Situation
Longer turnaround time for underwriting and loan
sanctions as:
● Underwriters duplicated data using dual data
entry systems to access third party information,
property valuation and registration
● Affordability assessed through Excel sheets
Different systems
required while attending
collections calls
MyBrokerVenue portal and loan
origination system compliance
with EUMCD (European Union
Mortgage Credit Directive)
Mastek Solution
Seamlessly integrated MyBrokerVenue
portal with third party apps, property
valuation and registration systems
Built basic underwriting rules
business logic into the system
Benefits
© Mastek 2016
They can focus on core business activities,
as underwriting rules are systemised
Broker
satisfaction95%Reduction in underwriting
turnaround time
70%
Integrated telephony solution to
provide relevant information to
users during calls
Delivered early rollout of EUMCD,
in advance of other financial
service providers
“Mastek adds value to our business. They are our key IT partner, now and in the longer term.”
Simon Carter, IT Director - Together
Improved call experience with
integrated telephony interface