1. MARVA SMITH
Dixmoor, IL 60426
(708) 510-3122 - marvalsmth@gmail.com
PROFESSIONAL SUMMARY
Accomplished, reliable Professional Driver capable of providing exceptional customer service and
understanding advanced security protocols, also skilled in handling special logistics and route planning
procedures with eight years of core experience in this particular field.
CORE QUALIFICATIONS
 Class B CDL with excellent driving record
 High familiarity with vehicle operation principles and practices
 Exceptional knowledge of city and state traffic regulations
 Ability to follow written and oral instructions
 Familiarity with city geography and peak traffic times
 Excellent ability to maintain good relations with passengers
 Skilled team player with ability to work independently
WORK EXPERIENCE
Professional Driver
10/2011 to Present – Positive Connections, Markham, IL
 Maintain knowledge of principles and processes for providing quality customer service; including
communication skills, customer needs assessment, meeting quality standards for services, and evaluation
of customer satisfaction.
 Utilize skills to effectively communicate with management, co-workers, office staff, security personnel,
school administrators, garage staff, students and parents on an ongoing basis.
 Effectively relay delays, mechanical problems, incidents and other pertinent information to the
appropriate personnel.
02/2010 to 10/2010 – MV Transportation, Alsip, IL
 Transported persons with disabilities and senior citizens to and from various city locations.
 Coordinated with dispatch regarding all transport details.
 Responded to all passenger queries regarding routes and schedules.
 Assisted passengers with groceries and luggage as required.
05/2008 to 01/2010 – IL Central School Bus, Blue Island, IL
 Picked up and dropped off passengers on assigned and special routes.
 Ordered regular maintenance and needed repair work for vehicles.
 Performed regular pre-trip checks of brakes tires lights and other vehicle functions.
 Maintained vehicle interior cleanliness.
EDUCATION
University of Phoenix Online, Phoenix, AZ
Associate of Arts in Psychology (2013)
Robert Morris University, Orland Park, IL
Diploma Medical Office Assistant (1995)