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Martin Slater
martin1slater@gmail.com - 07867533600 – Southend-on-Sea, Essex Profile
Throughout my career I have gained experience in a wide range of areas within the executive passenger car and courier service industry in London. I have a proven track record of being able to work under pressure alone or cooperating with others as part of a team.
Most recently I provided a variety of concierge services, passenger transfers and guided tour itineraries mainly in the UK & Europe. Working with travel agents and discerning clients who expect luxury and experience as standard. I'm passionate about providing the best possible service and customer satisfaction.
I thrive on team-work and I am now eager to progress in a career which will enable me to continue to enhance my skills and demonstrate my capabilities. Employment
Addison Lee Plc.
Travel Desk & Global Services Coordinator (November 2012 – December2014)
Working within the fast-paced global services division as part of a small team called the Travel Desk. I was personally entrusted by travel agents to look after their valued clients, ranging from holidaymakers and business people, to politicians and celebrities. As a Global Coordinator I monitored live incoming email bookings from account customers and then allocating them through a large network of trusted affiliates in the UK and worldwide.
Greatest achievement during this time was achieving 8 months continual grown and 34% increase in annual sales for 2014 on the Travel Desk.
Main Duties
 Provide travel and booking advice to travel agents worldwide and also independent travellers
 Diligently process complex, multi-currency quotations and bookings for quick turnaround
 Calling and liaising with suppliers UK and abroad
 Booking transfers on bespoke booking platforms
 Monitoring the status and progress of jobs booked with UK/Global affiliates
 Dealing with queries and complaints
 Bespoke tour itineraries & VIP client service planning
 Manage changes to itineraries and bookings
 Tour guide services with qualified guides – Blue Badge tour guides in the UK
 Booking Airport concierge services such as airside meet & greet at all major airports and train stations worldwide
 Booking Hotel accommodation & making restaurant reservations

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 Hospitality & events packages for concerts and sporting events
 Arranging private jet and helicopter charter
 Increasing client base and contacting potential new customers via email marketing and also e-commerce business-to-business.
Addison Lee is the UK's largest private hire company with over 4,800 minicabs and receiving 22,000 bookings every day.
Lewisday Transport Plc. & Addison Lee
Onsite Coordinator / Call Centre Agent (February 2010 – December 2012)
Working within a very busy inbound call centre and booking passenger cars and courier services via telephone and email. This also included being Onsite Coordinator for staff transport bookings at Morgan Stanley (Canary Wharf) and the out of hours Travel Desk advisor.
Lewisday was later purchased and services became integrated with Addison Lee in November 2011.
Promotion to Travel Desk & Global Coordinator, within the Global Services department at Addison Lee came in November 2012.
Main Duties
 Booking ground transportation and bike or van couriers via bespoke booking platforms - Shamrock & Freedom
 Providing service advice and quotations via inbound calls for account & cash customers
 Monitoring and responding to account & customer emails
 Assisting car control when required monitoring bookings, tracking drivers & passenger call outs (Lewisday)
 Assisting drivers when required with booking details and directions (Lewisday)
 Checking flight details and scheduled/confirmed landing times
 Onsite staff passenger car coordinator based at Morgan Stanley Canary Wharf (Lewisday)
 Providing accurate quotations and journey times
 Out of hours Travel Desk assistance monitoring and responding to emails
 Liaising with affiliates UK and International
Family Leave (Nov 2008 – Jan 2010)
With permission of my managers at Lewisday I was allowed time off and moved to Lancashire to look after my father due to a minor heart condition. This was on the understanding I return to my former employer following his successful rehabilitation.
Lewisday Transport Plc.
Onsite Coordinator & Call Centre Advisor (September 2005 – November 2008)
Onsite contractor Mon-Fri based at an international London law firm in EC3 at their head offices (Barlow Lyde & Gilbert LLP). Working as part of the Office Services department as their in house courier desk also duties at Lewisday Head office as and when required for overtime.

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Main Duties
 Booking passenger cars, black cabs & courier services – sameday, overnight & international
 Providing booking advice, information and assistance to BLG employees & partners
 Booking vans as required by office services for events and file archive storage
 Monitoring and responding to telephone calls
 Monitoring all live bookings
 Tracking couriers and providing proof of delivery reports
 Providing accurate quotations and journey times
 Providing weekly reports
A-Airport Direct Ltd.
Global Reservation Agent (January 2003– September 2005)
North London based privately owned executive minicab & courier firm specialising in airport transfers at all London airports.
Main Duties
 Booking passenger cars & courier services via booking platform called Cordic
 Providing service advice and quotations via inbound calls for account & cash customers
 Monitoring and responding to account & customer emails
 Checking flight details and scheduled/confirmed landing times
 Driver vehicle and documentation checks
 Booking dispatch and driver allocation for bike and van circuit when required
 Filing, photocopying and general administrative duties
Greenalls Restaurant Division & Scottish & Newcastle Plc.
Duty Manager & Chef at The Famous Angel (November 1998– December 2002)
Traditional South London bar and successful A la carte restaurant situated on the banks of the River Thames, with excellent views of Tower Bridge. Promotion from Assistant Manager to Duty Manager Sept 2010. Food served was traditional English Fayre & daily specials in the downstairs public bar (40 Covers) and A la carte menu in the upstairs restaurant (50 Covers). This later became known as the ‘The Angel’ when later purchased by the Samuel Smith pub chain.
Main Duties
 Managing takings, money and staff
 Ensuring that the bar meets legislative regulations
 Special event and party setups
 Performance reviews of staff
 Monitoring profitability and performance
 Stock checks and placing orders with suppliers
 Train new staff in methods and procedures

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 Responsible for maintaining high standards of food hygiene
 Negotiating the price of food supplies with third parties
 Ensuring high standards of food quality
 Maintaining accurate financial and administrative records
 Organizing new initiatives and planning promotions
 Driving sales and developing new income streams
 Involved in planning menus for the restaurant and special events
 Advising customers on meals and beverages
 Meeting with area manager to discuss financial forecasts and set budgets
 Recruiting new staff and training them to a suitable standard
 Dealing with customer complaints Education
Bispham Technical College (1992 – 1993)
G.C.S.E (S.E.G) English Literature & Language (A) Physics (B)
Blackpool & the Fylde Catering & Food Preparation College (1990-1991)
City & Guilds: 706/ 1&2 Diploma - Professional Cookery
Montgomery High School (1983-1988)
C.D.T Design & Communication (A) Computer Studies (A) G.C.S.E: English (B)
Art (B) Mathematics (B) Geography (B) Physics (C) Additional Skills
I have excellent knowledge of Microsoft’s Office Suite including MS Excel, MS Word and MS Outlook. Using bespoke booking & dispatch systems such as Shamrock, Freedom and Cordic.
 Ability to remain calm under pressure and handle complex email bookings or telephone calls
 Demonstrate empathy and understanding when talking to clients
 Professional and courteous manner at all times
 Identifying and escalating priority issues or customer complaints
 Strong travel coordination skills
 Able to develop relationships with suppliers to obtain cost effective prices
 Clear and confident communication both verbal and written
 Well organized: good planner & time manager
 Highly self-motivated with ability to work independently or as part of a team
I can also provide bespoke itineraries including anything from (but not limited to) accommodation and dinner reservations for special occasions to sporting events tickets or Airside VIP meet and greet services at all major airports worldwide. Individual itineraries for walking tours, themed tours, visits to museums and galleries, coach sightseeing, or tours with qualified guides by private chauffeured cars.
I'm currently taking driving lessons and own a provisional UK driving licence.
References Available on Request