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Lowd&Klea
                                                                                                     Strategic Communications Agency''''(((</"(-);-9/&)<+"0




THE REVOLUTION WILL
                                                                                          Social Media




NOT BE TELEVISED...
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                                                                                          People power                                      The race for China
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                                                           This is an original article    :48&;-6'";'5#4+,)6&'-&+868";6'*,4"#3,'            ,)%&'>&&;'0""*&-'*"'>&'/""98;3'*"'6*489&')'
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                                                           Lowd&Klea.                     8;*&;*8";6'S#8*&'5/)8;'(8*,'*,&'/)#;+,'":'        "4'5)4*;&4'(8*,1'`8&5);3'V'X,8;)$6'0"6*'
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WINNER                                                                                                                                 LOSER
Best selling writer without a publishing deal on Kindle:                                                                               Myspace unique visitors (US) 
Amanda Hocking – sells approx. 100,000 copies per month and keeps 70% 0f her book sales.                                               January 2010 – 70 Million. January 2011 – 45 million


Hardware                                                                                                                               What are we doing?

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Expectations for 2011                                                                        The impact on consumers

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)"#$9,44#&)$(,+#&)8(#$0"124#&7$9')$-*%#$      123$&.#23,24$(#&&$*2$:"1)$1%#$&##2$1&$         1)$"*-#$*%$,20%#1&,24$)"#,%$&*0,1($          !"#$:#9$#&.#0,1((8$,&$0"124,24$.#*.(#L&$
1+Z'#2)$+1-,(8$"*'&#"*(3&$"16#$1(&*$9##2$     ('5'%8$*%$2*2@#&&#2),1($10),6,),#&;            2#):*%=,24$10),6,)8;$                        (#,&'%#$),-#$61('#$#M'1),*2;$N*&)$*+$
                                                                                                                                          )"#$.(10#&$:#$6,&,)$123$&#%6,0#&$:#$'&#$
                                                                                                                                                                                          40% increase in
",)$123$"16#$1(&*$2##3#3$)*$0')$910=$*2$
)"#,%$(#,&'%#$10),6,),#&;$                                                                   !>7$?>?&$123$0*-.')#%$41-#&7$*%$             *2(,2#$1%#$+%##7$123$+*%$-1287$%#.%#&#2)$     video games in 2009
                                                   53% of us stay in                         #6#2$*(3@+1&",*2#3$9*1%3$41-#&$"16#$         -*%#$+'2$)"12$1$)%,.$)*$1$)%13,),*21($
                                                                                                                                                                                         compared with the
                                                                                             1(($.%*6#3$)*$9#$0*&)$#++#0),6#$,2@"*-#$     #2)#%)1,2-#2)$3#&),21),*2;$D()"*'4"$
!"#$*6#%:"#(-,24$%#10),*2$,&$)*$&,-.(,+8$          more. 59% spend
)"#$:18$:#$(,6#$*'%$(,6#&;$H#1%(8$#6#%8*2#$
                                                 less when we go out
                                                                                             1()#%21),6#&;$A2$+10)7$:",(#$)*8$,23'&)%8$
                                                                                             &1(#&$:#%#$3*:2$2#1%(8$BC$&,20#$D.%,($
                                                                                                                                          &1(#&$*+$2#:$6,3#*$41-#&$"16#$3#0(,2#37$
                                                                                                                                          )"#%#$"1&$9##2$1$&,42,/012)$,20%#1&#$,2$
                                                                                                                                                                                           previous year
,&$0*2&,3#%,24$*.),24$+*%$1$&,-.(#%$(,+#$
123$+*'%$,2$)#2$.#*.(#$&1,3$)"#$0*&)$*+$                                                     BEEF7$&1(#&$*+$9*1%3$41-#&$,20%#1&#3$        )"#$&1(#$*+$-*%#$1++*%319(#$'&#3$41-#&7$
15%
The impact on retailers                                                                                                                                                               Pub and bar drinking
                                                                                                                                                                                        was shown to be
                                                                                                                                                                                       down 2.8% in 2010
]6#2$:"#2$.#*.(#$3*$)'%2$)*$*')@*+@"*-#$      N#12:",(#$eSX$'23#%)**=$1$f`GE$
(#,&'%#$3#&),21),*2&$123$10),6,),#&$)"#8$     -,((,*2$#5.12&,*2$)*$0%#1)#$YEE$
1%#$,2&,&),24$*2$=##2(8$.%,0#3$               2#:$*')(#)&$123$P7EEE$b*9&;$
*.),*2&$)"1)$&),(($3#(,6#%$",4"$(#6#(&$
*+$#5.#%,#20#$123$&1),&+10),*2;$              D)$)"#$&1-#$),-#$?*-,2*L&$I,1$
                                              122*'20#3$)"1)$,)$*').#%+*%-#3$,)&$!
!"#$:#"%-&
<2#$*+$)"#$-*&)$*96,*'&$0"124#&$,&$,2$
                                              .%*/)$.%#3,0),*2&$98$BGC$,2$BEEP$
                                              123$*.#2#3$GE$2#:$*')(#)&;$                 !""#$%&'()*#)*+,)-.*&#'./)012",)
)"#$3#&),21),*2&$:#$1%#$0"**&,24$+*%$*'%$
"*(,318&7$1&$01&"@&)%1..#3$+1-,(,#&$&:1.$
+*%#,42$)%,.&$+*%$"*(,318$.1%=&$1)$"*-#;$
                                              ]6#2$-*%#$)#((,24$,&$)"1)$?*-,2*L&$
                                              1(&*$%#.*%)#3$)"1)$1$)",%3$*+$)"#$B;c$
                                                                                          7+#)!"$"'/"'(/)"3%#%)A$/)$)#%(+#6)
^*(,318$01-.&$&'0"$1&$_')(,2&$123$
                                              -,((,*2$"*'&#"*(3&$)"1)$,)$3#(,6#%#3$
                                              +**3$)*$3'%,24$)"#$/%&)$&,5$:##=&$
                                                                                          BCD)6%(4'.%)'.)"3%).-,:%#)+7)
I*2),2L&$)"1)$1))%10)#3$1%*'23$1$-,((,*2$
6,&,)*%&$1$:##=$3'%,24$)"#,%$.#1=$,2$)"#$
                                              *+$BEEP$:#%#$2#:$0'&)*-#%&;$
                                                                                          "#'5/)$:#+$6)'.)EFFG
`PaE&$1%#$#2b*8,24$1$%#21,&&120#$1&$          ]6#2$)"#$)%13,),*21($/&"$123$0",.$&"*.$
+1-,(,#&$),4")#2$)"#,%$9'34#)&;$A2$           ,&$.%*&.#%,24$,2$)",&$2#:$#26,%*2-#2)$
+10)$I*2),2L&$&1:$BE`E$U'--#%$                :,)"$f`$,2$#6#%8$f`EE$&.#2)$*2$+**3$,2$
9**=,24&$%,&#$98$BEC;                         )"#$de$9#,24$&.#2)$*2$/&"$123$0",.&;$     The way forward
D$%,&#$,2$)"#$1:1%#2#&&$*+$W4%##2L$"*(,318$
*.),*2&$"1&$1(&*$9##2$&,42,/012);$
                                                                                        !"#$%#0#&&,*2$123$",4"#%$.%,0#&$01'&#3$     ]1),24$*')$123$3%,2=,24$,2$.'9&$123$           -#-9#%&",.&;$!"#$(#,&'%#$,23'&)%8$+10#&$
!"#$H1),*21($X1%1612$X*'20,($RHXXT$                                                     98$%*0=#),24$*6#%"#13&$0*2)%,9')#3$         91%&$h$:",0"$)*4#)"#%$100*'2)$+*%$             1$)*'4"$),-#$,2$)"#$0*-,24$8#1%&$1&$,)$
"1&$&1,3$1%*'23$B$-,((,*2$#5)%1$01%1612$                                                )*$1$&#0*23$&'00#&&,6#$8#1%$*+$             cEC$*+$)*)1($(#,&'%#$&.#23$@$"16#$9##2$        )%,#&$)*$)#-.)$0'&)*-#%&$910=$)*$91%&7$


                                              McDONALDS UK
"*(,318&$1%#$(,=#(8$)*$9#$)1=#2$,2$BE``$                                                3#0(,2,24$(#,&'%#$&.#23,24$,2$BEEP;$        #5.#%,#20,24$0*2)%1&),24$+*%)'2#&$             .'9&7$%#&)1'%12)&7$%#)1,($&.10#&$123$
0*-.1%#3$:,)"$BEEF7$)1=,24$)"#$)*)1($                                                                                               3'%,24$)"#$.1&)$/6#$8#1%&;$]1),24$*')$         +*%#,42$"*(,318&;$A)$,&$6,)1($)"1)$)"#&#$
2'-9#%$'.$)*$2#1%(8$`O$-,((,*2;$D$                                                      X*26,20,24$0'&)*-#%&$)*$)%,1($,&$=#8$       Rg`a;aC$98$61('#T$"1&$&##2$4%*:)"$             0*-.12,#&$3#-*2&)%1)#$)"#$M'1(,)8$*+$)"#$
+'%)"#%$YEC$*+$_%,)*2&$1(&*$)**=$)*$)"#$                                                :,)"$&#6#2$*')$*+$)#2$13'()&$,2$)"#$de$     R1(9#,)$:,)"$1$4%#1)#%$+*0'&$*2$61('#$&,20#$   #5.#%,#20#$)"#,%$.%*.*&,),*2$3#(,6#%&$123$
4%#1)$*')3**%&$:,)"$01-.,24$"*(,318&$
,2$BEEP$'.$+%*-$`cC$,2$BEEF;$
                                              POSTED RECORD                             &)1),24$)"#8$%#4'(1%(8$)1=#$13612)14#$*+$
                                                                                        (#,&'%#$6*'0"#%&7$*++#%&$123$3,&0*'2)&$
                                                                                        123$*6#%$"1(+$%#&#1%0"$.%,0#&$
                                                                                                                                    )"#$%#0#&&,*2$9#412T$:"#%#1&$.'9K$91%$
                                                                                                                                    3%,2=,24$R@B;FCT$,&$*2$)"#$:12#$1&$)"#$
                                                                                                                                    &#0)*%$%##(&$+%*-$)"#$W3*'9(#@:"1--8L$
                                                                                                                                                                                   )"#$61('#$,)$*++#%&;$


A2$0*2)%1&)7$]'%*.#L&$):*$9,44#&)$"*(,318$
*.#%1)*%&7$!dA$!%16#($123$!"*-1&$             SALES OF MORE THAN                        9#+*%#$)"#8$4*$*');                         *+$)"#$&-*=,24$912$123$0*-.#),),*2$
                                                                                                                                    +%*-$0')@.%,0#$&'.#%-1%=#)$1(0*"*(;$




                                              £200M
X**=7$"16#$3%1&),01((8$%#3'0#3$)"#$                                                     A2$BEEP7$)"#$(#,&'%#$,23'&)%8$:1&$:*%)"$                                                         3#)2'%)#4*)5#$,)
2'-9#%$*+$"*(,318&$9#,24$.')$*2$&1(#$                                                   1..%*10",24$fcE$9,((,*2;$D$PC$,20%#1&#$     ?%,2=,24$,2$.'9&K91%&$123$#1),24$*')$
)*$16*,3$9#,24$(#+)$"16,24$)*$3,&0*'2)$                                                 *6#%$BEEO7$9')$&),(($`;GC$(*:#%$)"12$!      ROYC$123$OEC$*+$13'()&$%#&.#0),6#(8T$!                *+."$(")-/)$"
"#16,(8$,2$)"#$(1)#$9**=,24$-1%=#);$                                                    ,2$BEEF;$                                   1%#$:"#%#$.#*.(#$1%#$-*&)$(,=#(8$                  3-,4#&4>1+#?@-2
                                                                                                                                    )*$"16#$-13#$0')910=&$1(%#1387$
;0.<)(.8=                                                                               !"#$9#&)@.#%+*%-,24$1%#1$*+$)"#$,23'&)%8$   1(*24$:,)"$0('99,247$4*,24$)*$)"#$
X*2&'-#%$0"*,0#$,2$:"#%#$)*$#1)$:"#2$                                                   3'%,24$)"#$.1&)$/6#$8#1%&$"1&$9##2$         0,2#-1$123$)%13,),*21($41-,24$

                                              IN DECEMBER 2010
)"#8$3*$#1)$*')$"1&$'2&'%.%,&,24(8$                                                     0'()'%1($(#,&'%#$&'0"$1&$-'&,0$0*20#%)&$    &'0"$1&$9#)),24$123$9,24*;$
9#2#/)#3$)"#$9,4$21-#&$,2$+1&)$+**3;                                                    123$+#&),61(&$RgaO;YCT$:",0"$"1&$
A2$BEEP$N0?*21(3L&$*.#2#3$BE$2#:$                                                       &"*:2$)"#$&)%*24#&)$4%*:)"$,2$)"#$(1&)$     i**=,24$+*%:1%37$2*2@i*))#%8$41-,24$
&)*%#&$123$0%#1)#3$OEEE$b*9&$,2$)"#$!                                                   8#1%7$)"#1)%#$RgBc;cCT$123$-'&#'-&$         (**=&$&#)$)*$9#1%$)"#$9%'2)$*+$+')'%#$
de$:",(#$,26#&),24$1$+'%)"#%$fYc$                                                       Rg`G;aCT;$D(($*+$)"#&#$1%#1&$"16#$          &.#23,24$%#3'0),*2&7$1(*24$:,)"$6,&,)&$!
-,((,*2$,2$&)*%#$%#2*61),*2&;                                                           9#2#/)#3$+%*-$&)%*24$,2@9*'23$)*'%,&-;$     )*$)"#-#$.1%=&7$0('99,24$123$"#1()"$0('9$
Lowd&Klea




RRP
                                                                                                                                                    !"#$"%&'()*+,,-.'($"'+./)0&%.(1$$$$222<4&20.-064#.<+&5



                                             Retail
                                             Recovery
                                             Position
23'/)'/)$.)+#'&'.$4)$#"'(4%)(+,5'4%6)7#+,)6%/89:$/%6)#%/%$#(3)
-.6%#"$8%.):1)*'+&,-.$")#%4$"'.&)"+)"3%)#%"$'4)/%("+#;)
                                                                                                          !"#$%&'()
                                                                                              /$0"1.%/$2'3$45%6'7101'(
Expectations for 2011                                                                        <")=+-46)/%%,)"3$")"3%)#%(%//'+.>)+#)$/)
                                                                                            *+,%&-$%&.$%/01203"&24%&!$*2&*2-"%&+5&24%&
                                                                                              $%1%**0+36&4-*&4-/&-&,+$%&*0"30!1-32&
N-,(,.4$1&*#+.'('$1&*$ABOO$2#*#$(".($PH$     2#$.*#$'(,44$4#1($'(.*,-8$.($.$7,8$1.($BT<$      $.6)4+.&%#)4$/"'.&)%77%(")+.)(+./-,%#)
#+&-&5,+$*#+&;#*/$2.'-:($4,6#4/$(&$%,+6$     R,;#-$("#$0#+,',&-$(&$3'#$.3'(#*,(/$             7%4-80+#$&24-3&9%&!$*2&24+#"42)&:4%&
3%$'%##0$3-(,4$("#$5,004#$&1$("#$/#.*<$      5#.'3*#'$1&*$+&-(*&4$'3+"$.'$("#$A<XT$             ?-%/"'+.).+=)'/)=3$")/-:/%?-%.")
J,(,-8$("#$#-0$&1$'(,5343'$5#.'3*#'$         FE!$,-+*#.'#$1*&5$Y.-3.*/$ABOO=$("#*#$         (3$.&%/)='44).%%6)"+):%),$6%)'.)+#6%#)"+)
'3+"$.'$("#$*#03+(,&-$,-$FE!$.-0$("#$        .*#$'#*,&3'$+&-+#*-'$(".($2#$.*#$-&2$           $6+5")$)@#%(+A%#1)5+/'"'+.B)7+#)&#+="3C
+.*$'+*.%%.8#$'+"#5#=$+&3%4#0$2,("$          7!,(*)"!"4$-&*-(!2"4&%($;"$7">'-!)?!-($*:/
.$%*#0,+(#0$*,'#$,-$,-(#*#'($*.(#'$.-0$
%374,+$'#+(&*$+3('=$("#$JQN$".0$%*#0,+(#0$   =>$+%?'(7@)$417)A
&;#*.44$RMS$8*&2("$&1$AT$1&*$ABOO<           E4("&38"$,($,'$'(,44$(&&$#.*4/$1&*$".*0$.-0$
                                             1.'($0.(.=$,(:'$V3,(#$+4#.*$(".($("#$.8#$&1$
                                                                                            The impact on consumers
8%4"5%'9%:';$<%                              7&**&2$.-0$'%#-0$9Z#2$J&-'35#*,'5:=$$
!",'$*./$&1$"&%#$2.'$'&&-$#D(,-83,'"#0$      !'";&+*&;"53"@12(&-"A,.$%"!-"-.&"
53"0&5%1!%3:'"%&4$%-'"$7"!"'.$,6(*)"         7#8,--,-8$&1$("#$-&38"(,#'=$,'$2#44$.-0$       !"#$%&'()*#+#'',&-.*/$%#*,&0$&1$("#$          @#.0,-8$("#$2./$,'$("#$5,004#$,-+&5#=$      ("#$1&*#'##.74#$13(3*#$.-0$(",'$5#.-'$
+&-(*.+(,&-$&1$RMS$(&$B<UT$,-$("#$           -%123"$8&%/"A$"B.!-"('"2(6&23"-$"%&42!,&"      -,-#(,#'$2.'$-.(3*.44/$5.*6#0$7/$.$           5,004#$+4.''=$2"&$".0$%*#;,&3'4/$5.0#$      .!8(*)"*$"+*!*,(!2"'&,1%(-3/"9-"('*:-"
4.'($V3.*(#*$&1$ABOB<$W;#-$5.6,-8$.-$        9Z#2$J&-'35#*,'5:$.-0$2".($6,-0$&1$            0#8*##$&1$"&3'#"&40$97#4()(,8"(#-,-8:$        14"-.&"5126"$7"-.&"(*'-!*-")%!-(+,!-($*"    4%1;&*-/"<.('"('"#$%&"-.!*"=1'-"+*!*,(!2"
.0>3'(5#-($1&*$("#$%&(#-(,.4$#11#+($&1$      +&-'35#*$7#".;,&3*$+.-$2#$#D%#+($,-$$          .-0$.$1&+3'$&-$'.;,-8'<$!"#$'.5#$,'$          .-0$0,'%&'.74#$+34(3*#$%*#)ABBC$#*.<$       %*30#-+#$("&38"<$!",'$,'$'(.*(,-8$
("#$7.0$2#.("#*$03*,-8$(".($V3.*(#*=$        ("#$4&-8#*$(#*5[                               ".%%#-,-8$*,8"($-&2=$2,("$"&3'#"&40'$         !"#/$".;#$4#.*-($(".($97.*8.,-:$,'$-&($.$   (&$4&&6$4,6#$.$2"&4#$-#2$+&-'35#*$
                                                                                            +&-+#-(*.(,-8$&-$*#03+,-8$%#*'&-.4$           2&*0$#D+43',;#$(&$("&'#$2"&'#$,-+&5#$       5,-0'#(=$&-#$(".($%&',(,;#4/$#'+"#2'$
                                                                                            0#7($.++3534.(#0$,-$("#$7&&5$/#.*'$           5#.-'$("#/$0&-:($".;#$.$+"&,+#<$E4'&=$      ("#$#'(.74,'"#0$*#(.,4$%*&+#''<
                                                                                            .-0$4&&6,-8$(&$'.;#$2".($("#/$+.-$,-$("#$     (".($2"#("#*$,(:'$("#$*,'#$,-$6-,((,-8$




   0.6 %
                                                                                            1.+#$&1$+&-+#*-'$.7&3($>&7$'#+3*,(/<          +,*+4#'=$1*##+/+4,-8=$&*$5.6,-8$("#$
                                                                                                                                          5&'($&1$2".($/&3$.4*#.0/$".;#$&*$9*#)
                                          GDP growth rates                                  !"#$%&'%"(&%)$(&                              %3*%&',-8:$,(#5'$".'$*,'#-$*.%,04/$,-$
                                          contracted to 0.6%                                ?&2#;#*=$,($2&340$'##5$(".($("#$,5%.+($
                                                                                            &1$("#$+*#0,($+*3-+"$.-0$.$53+"$0##%#*$
                                                                                                                                          %&%34.*,(/<$!",'$1.+($".'$7##-$%,+6#0$
                                                                                                                                          3%$.-0$%*&5&(#0$7/$!F$+&5%.-,#'$
                                                                                                                                                                                           QUESTION?
                                          For the last quarter                              *#+#'',&-$(",'$(,5#$.*&3-0$2,44$4#.0$(&$      2,("$%*&8*.55#'$'3+"$.'$GH,*'(,#:'$         What effect has this behavioural
                                                                                            !"#$%&"'()*(+,!*-",.!*)&/"0%1)!2(-3"          ?&5#5.0#$?&5#I=$.-0$6##%$.-$#/#$            shift had on retailers both large
                                          of 2010                                           ,'$("#$-#2$2.(+"2&*0$1&*$("#$5.>&*,(/$        &3($1&*$("#$3%+&5,-8$J".--#4K$'#*,#'$
                                                                                                                                                                                       and small and what measures
                                                                                            .-0$,($,'$'&5#(",-8$(".($".'$3'"#*#0$,-$      .+(3.44/$(,(4#0$GL.6#$M&$.-0$L#-0I<
                                                                                            0,'(,-+($4,1#'(/4#$+".-8#'$*.("#*$(".-$("#$   N1$2#$'%#-0$2#$+.--&($'.;#<$N1$2#$             have they taken to adapt?
                                                                                            (#5%&*.*/$5#.'3*#'$&1$("#$*#+#-($%.'(<$       7&**&2$(&$'%#-0$2#$+.--&($'.;#$1&*$
87%
The impact on retailers

!"#$%&"'()$'")$*+,(#%-.)#/)#0%()-"1)         ,#)'+-'./$'0"1/'2.%$$.3
2"0$3%/,'$&)(0%4#5)2,#)$'"),-*"')-/)         ?0");%6#,'")4/')(<$&&"')'"#$%&"'()0$()                                                                                                   The retail sector
%&&,(%/-()#0$#)#0"%')#$6#%6()1%&&)0$3"))     2""-),-(,';'%(%-.&=)2&"$>5)1%#0)2/#0)
#/)60$-."7!                                  (<$&&)2,(%-"(("()$-*)0/,("0/&*)-$<"()                                                                                                  generates 8% of the
!"##$%&'(#)'*+&$%&
                                             &%>")G//&1/'#0()6"$(%-.)#/)#'$*")/-)#0")
                                             H0I@&!2.$$2>&J@'%$&D@'&@"K$&%5.K0K$4&
                                                                                                                                                                                    UK gross domestic




                                                                                                                                                                                    8%
8)'"#,'-)#/)10$#)6$-)2")(""-)$()             0$3")*/-")(/)2=)<$>%-.)60$-."()#0$#)
                                                                                           Of UK households are                                                                           product
9#'$*%#%/-$&)3$&,"(:)0$();'/*,6"*)(/<")      <""#)-"1)6,(#/<"');,'60$(%-.)60/%6"(7
%-#"'"(#%-.)1%--"'()$-*)&/("'(7
                                             G0"-)#0")HHI)(;/>")#/)J$(%<)K$#%4)
                                                                                           making changes in the
8(*$)0$3")-/#%6"*)$)#"-*"-6=)4/')#0"%')      A)/1-"')/4)LK%-"-()$-*)?0%-.(M)%-)            way they shop due to
6,(#/<"'()#/)9#'$*")*/1-:)%-)$-)"44/'#)#/)   N%-.()B"$#05)H%'<%-.0$<)O)#0"=)
<$>")#0"%')</-"=)(#'"#60)4,'#0"'5)1%#0)      4/,-*)0%()6,(#/<"')-,<2"'()0$*)                   the recession
'"$*=)<"$&()&/(%-.)/,#)#/).'/6"'%"()$-*)     4$&&"-)*'$<$#%6$&&=)%-)PQQR)$-*)0$*)
"3"-)1%#0%-)#0$#)$'"$);'%6%"')/'.$-%6)       #0'"$#"-"*)#0")2,(%-"((7)S'7)K$#%4:()
3"."#$2&"()0$3")1$-"*)%-);/;,&$'%#=7         60/("-)'"6/3"'=);&$-)0$*)2""-)$-)
                                             "A6/<<"'6")2$("*)(/&,#%/-7)
!"#$%&'(&)*+,&-".&/"012$1"1-$&3.'45-2%&
$-*)("1%-.)>%#()0$3")(""-)(0$';)'%("(5)      LT3"'=/-")%()60$-.%-.)#/)#0")
                                                                                         Staging a recovery
$()0$3")#0")($&"()/4)?,;;"'1$'")4/')         %-#"'-"#)O)DQ)#/)UQV)/4)<=)'"3"-,")
6/-#$%-%-.)1/'>"'();$6>"*)&,-60"(7           %()6/<%-.)4'/<)#0")%-#"'-"#W<$=2")
                                             4/').//*7)S$=2")@)1%&&)</3")/-#/)          S$%-(#'"$<)2'$-*)/1-"'()-""*)#/)2")           ?0%()%()/-")'"$(/-)10=)S%-#"&)6/-(,<"')
@-)>"";%-.)1%#0)#0%()90/<"A<$*":)#'"-*5)
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                                             #0")%-#"'-"#5)6&/(")#0")(0/;)*/1-)
                                             $-*)#,'-)%#)%-#/)$)2%.)(#/6>'//<M
                                                                                        6$'"4,&)1%#0)#0"%');'%6%-.7)8-=);"'6";#%/-)
                                                                                        /-)#0");$'#)/4);'%6")("-(%#%3"5)2$'.$%-)
                                                                                                                                      .$%$".-@&@"%&@0I@#0I@2$4&2@"2&"(P5$12&
                                                                                                                                      $*,&#()1%&&)2")&"$*%-.)#0")'"6/3"'=)
                                                                                                                                                                                    Internet sales still
.$3'.2$4&3.$62"7&3.'82%&53&9:;&)
2'&9<=>?;&01&2@$&A$".&2'&B$C.5".A&
                                                                                        0,-#%-.)6/-(,<"'()#0$#);'%6"()$'")
                                             B'##'D01I&02%&35.-@"%$&CA&2@$&!@'3&)0.$-2& I'01I&53&2'&C''%2&3.'82%&M"%&'33'%$4&2'&
                                                                                                                                      $-*)#0$#)#0%()<%.0#)<$-%4"(#)%#("&4)%-)        only account for
                                                                                                                                      %-6'"$("*)($&"()/4);'"<%,<);'/*,6#(7)
?=<=,&D02@&2'2"#&%"#$%&'(&9EF>F;>&           X'/,;)%-)PQQR5)G//&1/'#0()$&(/)60/(")      6/<;"-($#%-.)4/')0%.0"')6/(#(F)1%&&)'"(,&#)                                                 around 8% of total
B5.2@$./'.$,&2@$A&3#"1&2'&G5"4.53#$&         $-)/-&%-")'/,#")4/')(,'3%3$&5)2,#)#0%()    %-)*$<$.")#/)2/#0)2'$-*)$-*)6/<;$-=7)         ?0%()>%-*)/4)3$&,")1%&&)-/#)2")#0")
#0")-,<2"')/4)#0"%')(,;"'(#/'"()             */"(-:#)-"6"(($'%&=)(%.-$&)#0")"-*))                                                     "Y6&,(%3");'"("'3")/4);'"<%,<)/')Z"2&"-)        UK retail sales
C6,''"-#&=)DEF)%-)#0")<"*%,<)#"'<7           '(&2@$&H0I@&!2.$$2&"%&D$&L1'D&02>          N"";%-.);'%6"()$()&/1)$();/((%2&")/-)         .//*()"%#0"'7)8*,&#()10/)$'")&%>"&=)#/)
                                                                                        "3"'=*$=)"(("-#%$&()1%&&)6"'#$%-&=)$##'$6#)   %-6'"$(")#0"%')(;"-*%-.)/3"')#0")-"Y#)="$')
                                                                                        $##"-#%/-)%-)#0%()-"1)$.")/4)4',.$&%#=5)$()   1%&&)4/6,()#0"%')(;"-*%-.)/-);'/*,6#()
                                                                                        1%&&)(;"6%$&)/44"'()$-*);'%6");'/</#%/-(5     $-*)$6#%3%#%"()#0$#)/44"')*,'$2&")$-*)
                                                                                        2,#)$)<$'>"#;&$6")2$("*)/-)&/1"'"*)           $/'20'1"#&K"#5$>&*1%2"12&I."208-"20'1&"14&
                                                                                        (;"-*%-.)1%&&)-/#)*"&%3"')#0").'/1#0)#0")     *%(;/($2&")6,&#,'")$'")/,#)A)&/-."'A#"'<)       !"#$%&#"'(#)"*+#
                                                   QUESTION?
                                                                                        $-'1'/A&1$$4%>&B5.2@$./'.$,&02&D0##&("0#&     $;;'"6%$#%/-)%()%-7)
                                                                                        2'&(5#8#&2@$&$/'20'1"#&1$$4%&'(                                                                "#$%&'%!()!&%
   Revenue from online                                                                  6/-(,<"'()10/)4""&)#0"%')/-&=)60/%6")%()      ,78$%"$#9$'"&'$5$%:./"#1                      ;+<)(#)=*$(>?+@
                                              With online purchases still only 2'&N2."4$&4'D1O&"14&2@$&H0I@&!2.$$2&D0##&              8()$)'"(,&#5)#0")2'$-*()#0$#)1%-)/3"')
    purchases in May                            accounting for around 8% of             6/-#%-,")#/)(#',..&"7)                        #0")-"Y#)="$')/')(/)1%&&)2")#0/(")#0$#)
    2010 was up 22%                                                                     )
                                              total uk retail sales, where else 4%()"."+#(*'5(*6$&
                                                                                                                                      '"A"Y$<%-")#0"%')3$&,");'/;/(%#%/-()4'/<)
                                                                                                                                      $)&%4"6=6&")$-*)"Y;"'%"-6");"'(;"6#%3"7)
   !"#$%&#'()*&#+!*#$%&#                       should we look for the growth ?0")$-(1"')$.$%-)&%"()%-)9#'$*%#%/-$&)                   8##'%2,#"()(,60)$()[,$&%#=5)*,'$2%&%#=5)
                                                  that will lead to recovery?           3$&,"(:5)-/#)+,(#)3$&,")4/')</-"=5)2,#))      6'$4#(<$-(0%;)$-*);'/3"-$-6")6$-)*'%3")
   same period in 2009                                                                  $&(/)#0")"</#%/-$&)3$&,")#0$#)6/<"())         ($&"()$()&/-.)$()#0")6/-(,<"')%()(0/1-)
                                                                                        (.'/&3$.%'1"#&(5#8#/$12>&)                    2@"2&2@$A&D0##&3.'K04$&"&81"1-0"#&"14&
                                                                                                                                      "</#%/-$&)2$&$-6"7
Lowd&Klea
                                                                                                                                               Strategic Communications Agency    www.lowdandklea.com




 O, Brave New World...
  This is an original article compiled from desk­based research undertaken by Lowd&Klea.



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  lifestyle in the areas of fashion, technology and social trends? In this document 
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Fashion

Sensible and spirited                        “Sensible and Spirited”.  As a result,         Fast­Fashion
Where better to start in fashion than        Honeysuckle will be joined by colours          This trend in the UK over the last decade 
with the colours that get it noticed and     that add stability to wardrobes such           16<36/$7%.)%0";67-)%9!"3<63<%1&)-$1%"37%
dictate the theme for the seasons and        as Coffee Liqueur, Nougat and Orchid           collections, offered at cheap prices has 
their styles. Hopefully as you already       Hush. We await full details of S/S 12’s        changed the overall structure of the 
know, Pantone offered us an escape from      “Wonder” theme and as soon as we               industry. We have to ask the question 
the economically imposed austerity that      !"#$%&!$'(%)*+,--%.$%&!$%/01&%&*%23*45%%       of whether it’s due to continue to lead 
surrounds us with their colour for the                                                      in light of increased raw materials costs 
year 18­2120 Honeysuckle. A vibrant and      Cause and effect                               and continued austerity measures. Fast­
playful pink that led the S/S 11 theme       The rising price of cotton has seen            Fashion, now that it is established will 
of “An exotic journey” citing inspiration    dramatic rises over the last twelve            always have a place, but will consumers 
from destinations such as Africa, India,     months as the result of it’s scarcity and its  take a second look at quality garments 
Peru and Turkey. This core colour was        impact on the industry has been severe.        that will last them longer when the 
supported by equally fresh, fanciful and     Just­Style’s report from October 2010          constant purchasing of the fast­fashion 
alluring colours including Blue Curacao,     claimed that price increase was 127% in        cycle starts to feel like an extravagance?
Coral Rose and Peapod.                       the 18 months leading up to September 
                                             2010.  At least one of the outcomes of         We’ll have to wait and see, but we hope 
For Autumn / Winter it would seem 
that global upheaval and the continuing 
                                             this has been forecasting from retailers 
                                             including Primark, Next and H&M, 
                                                                                            that the route to retail economic growth 
                                                                                            can be found in a return to these steadfast 
                                                                                                                                           March 2009 – September 2010 price of cotton rose
need for courage in the face of economic     that retail prices will have to increase       labels and ‘quality over quantity’.              127% from 51 cents per lb to 116 cents per lb
adversity has informed in a focus on         63%*07$0%&*%0$8$9&%&!$%$:;*3$3&6"-%
the art of colour and the theme of           growth in raw material prices.
Social trends

TV switch                                       as well as older archive programming. 
On the whole television watching is still       9"#$:#;48424!<$!"*!$7#=6#$3*40#1$"*'$
top of the list when it comes to how the        meant an end to “appointment­to­view” 
majority of us spend our free time. What        programming and as a result given us 
is and, for the greater part has, changed is    more time to spend elsewhere – an 
how we choose to make use of it based on        ‘elsewhere’ which is predominantly 
rapidly changing technology.                    becoming the ‘net.
Nearly 89% of homes in the UK had a 
digital television service at the end of   High Street in the Home
!"#$%&'!$()*&!#&$+,$-../$*01$*2!"+)3"$     This additional time spent on the Internet 
satellite services had initially led the   has had an impact on a number of 
way, much of the recent growth in digital  traditional UK lifestyle habits, but one of 
TV has come from the take­up of digital    the areas feeling it most is retail. The
terrestrial television. Although not swift High Street has continued to suffer, 
it’s a change that has been quite dramatic not only as the result of issues with the 
in the space of a decade. In Q1 2000,      economy, but also because of where we 
only 3% of households had this service     are choosing to make our purchasing 
connected to their main television set,    decisions. In comparison to the rest of 
by Q1 2009 this had increased to 38% of    Europe, the UK leads the way in the 
households.                                buying or ordering of goods or services 
                                           over the Internet. In a Eurostat EU 
Unsurprisingly one of the most             comparison from 2009, nearly 75% 
'4304%5*0!$5"*03#'$!+$64#7403$"*84!'$40$   of people aged 16 to 74 had bought or 
recent years has been led by the advent    ordered on the Internet in the 12 months 
of on­demand Internet television services  prior to interview in comparison to the 
provided by all of the major broadcasters  EU average of just under 40%.
and offering us both 7 day “catch­up” TV 



What are we doing?


           UK TOP SELLING ALBUM                                                                 ADMIT ONE
                1956-2009                        THE 10 LONDON-BASED                           In 2009 British 
                                                                                                                                                   2!#30*#!+-#$!)'#
                                                                                                                                                    Contact us at
                                                 NATIONAL NEWSPAPER TITLES                                               According to the
                                                                                            consumers in the UK                                  Lowdandklea.Com
                                                                                                                          National Lottery
                                                 SELL AN AVERAGE                          spent £3.4bn on all forms 
                                                                                           !"#$!%&'#()!*+,-.#/0*#       Commission 70% of

         ‘Greatest Hits                          9,540,993 A DAY                                   .')%&,'.1           adults play the lottery
                                                                                                                         on a regular basis
            Queen’                                                                              ADMIT ONE
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                                                                 Expectations for 2011

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                                                                 The impact on the public

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A BITTER
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PILL?
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The impact on the public sector                                                            The way forward                                                                            QUICK STATS




                                                                                                                                                                                      £20billion
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                                                                                                                                        (-&!")#$%&'())*$+/&#$&4#.*(&'56*/7
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57'(/#'*)#'77#%)77#'(6#-""63#<0,#$"%#'*)#,$"/)#,'/+)6#                                     9()#-""6#):'.57)#";#$"%#'#/."",$)*#          B$)#)(-'-).)(,#)7).)(,/#";#
                                                                                                                                                                                         sought in the NHS by 2015
2#+9&),@#$%&+9*)&,&-*,"#+:&!$.#$%&+9*&'9,""*$%*A&&&                                        &$'(-)#&"076#<)#);;)&,)6#%$)(#4,#            ?"0#@$""/)#$'/#<))(#):,*).)72#
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                                                                                                                                                                                      £530million
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8*&/;(@*&+(&,&/*$#(-&!%5-*&#$&+9*&BC?D&29(&2#/9*/&#                                        &'.5'4-(#>#?"0#@$""/)A#B$)#):5)*4)(&)#       RQ#4(,)*14)%/#14'#,$)#146)"#&0<)/A
                                                                                           ";#?"0#@$""/)#;"*#C4.#D'*+)*#>#7)'6)*#
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0(6)*#,$)#&0,/I#                                                                           >#'/#6),'47)6#4(#,$)#FG0<74&#!)*1'(,H#       %46)*#50<74&#/)&,"*M%)#("%#$'1)#'#/"746#
                                                                                                                                                                                      allocated to rolling out superfast
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                                                                                                                                        '*)'/#%$)*)#5)"57)#,$4(+#/'14(-/#&'(#<)#       broadband during the current
                                                                                           JK)#'/+)6#,$)#50<74&I#!"#$%#$%&'()%          .'6)#'(6#'*)'/#%$)*)#&0,/#/$"076#<)#                  spending review
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                                                                                           5)"57)#&"076#057"'6#&"..)(,/#'(6#
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                                                                                                                                        ;"*#,$)#G0<74&#!)&,"*3#?"0#@$""/)#5*"1)/#     SEVENTEEN PERCENT
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                                                                                           /"&4'7#(),%"*+4(-#&$'(()7/#/0&$#'/#          ,$',#,$)#."/,#4.5"*,'(,#;'&,"*#%477#'7%'2/#    of the UK population have no
                                                                                           ?"0B0<)#'(6#L'&)<""+A                        <)#,$)#"54(4"(/#";#,$)#5)"57)#4,#/)*1)/A#
.('),.0%)*+&&<%8$*%-.28%#+9,.0%*#$%          )-%,*%+44$+')%*-%*#$5%+)%+.%(.A#-2,)*,3;%                                                                                                   experience of the internet
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                                                                                                                                                                                      £FIVE HUNDRED
!"#$%&'()'*"&'+,-%&.,//-#!.'%!#0&            3-55(.,3+*,-.%:$*/$$.%#$+2*#3+'$%
%,&1'%!2#%"3&4#&5'.%6&!%$"&/,72&,5%2#&       4+'*.$')%3+.%#$24%)5--*#%*#,)%-9$';%:(*%
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89:&%7-"%"&;&'#<&!%$"&%='%&>!#<&,5&          B.%*#$%:'+9$%.$/%&'$$%5+'6$*%-&%                                                                                                           Since January 2011 all local
3-55(.,3+*,-.%*#+*%0'$+)$)%*#$%/#$$2)%       #$+2*#3+'$;%5-'$%+.1%5-'$%!+.8%/,22,.0%                                                                                                      authorities must publish




                                                                                                               £1.1bn
,5&%=2&89:6&#'77,)!#0&%=2&0'1&+2%)22#&       4'-9,1$'C%/,22%:$%+:2$%*-%:,1%*-%4'-9,1$%                                                                                                      spending over £500
1,&&$'$.*%+'$+)%-&%)$'9,3$=%                 1,&&$'$.*%+)4$3*)%-&%#$+2*#3+'$=%DE)%/,22%
                                             5+6$%1$3,),-.)%+:-(*%/#-%*-%+44-,.*%*-%
>-'%$?+542$%+%4+*,$.*%5,0#*%0$*%0'$+*%       <,&%=2&E,+FG,#"2H-2#%(*&89:&+,<!2"&
.'72&57,/&?!"%7!.%&8-7"2"6&)=!.=&!"&         +'$%0-,.0%*-%#+9$%*-%)*+'*%*#,.6,.0%+%:,*%                                                                                                    I,&J#<&,-%&/,72&
<2(!@272<&+*&,#2&1'7%&,5&%=2&89:&'#<&        5-'$%2,6$%4',9+*$%)$3*-'%-'0+.,)+*,-.)%,.%
072'%&.'72&57,/&A2#%'(&92'(%=&8-7"2"6&       *#$%/+8%*#$8%5+'6$*%*#$5)$29$);%)+8%*-%                                                                                                        H-.*+3*%()%+*
/#,3#%,)%1$2,9$'$1%:8%+%1,&&$'$.*%4+'*%-&%   DE)%&-'%$?+542$;%,.%-'1$'%*-%0'-/%+.1%                                                                                                      )"*+,-+./(,0%"1
%=2&89:3&B=2#&%=2*&'72&1'""2<&+2%)22#&       17,%2.%&%=2!7&C+-"!#2""$3&D5&.,-7"2&%=2*&
*#$%*/-%6,.1)%-&%.('),.0%4'-:2$5)%:$0,.%     '72#$%&72'((*&-"2<&%,&%=!"&'"&%=2*&='@2#$%&                         of council tax went
*-%+',)$%/,*#%*#$%*-*+2%3+'$%4+36+0$;%       2,9$1%,.%+%3-54$*,*,9$%5+'6$*%F:$&-'$G=C
                                                                                                                uncollected in 2009/10

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A Little Bit Of Insight 2011

  • 1. Lowd&Klea Strategic Communications Agency''''(((</"(-);-9/&)<+"0 THE REVOLUTION WILL Social Media NOT BE TELEVISED... It’s all gone Mark Zuckerberg X/8+9'*,&'TU'>#**";');-'R""3/&'8;:"406' !"#$%&'()*+,&-'*,&'./01'2"#$%&'*)33&-' *,&'4&6*'":'*,&'("4/-'*,)*'2"#'4&+"00&;-' 2"#4'5,"*"61'2"#$%&'7/89&-$'2"#4':48&;-6$' *,&'/8;9<'X#44&;*/2'*,&6&')4&'";/2' 6*)*#6'#5-)*&6<'=*'("#/-'>&'805"668>/&' )%)8/)>/&'8;'R""3/&'6&)4+,'4&6#/*61'>#*' *"'+"058/&');2'4&5"4*'";'6"+8)/'0&-8)' *,&4&')4&'5/);6'*"',)%&'*,&0'&%&42(,&4&' (8*,"#*'0&;*8";8;3'*,&'8;&?"4)>/&'486&' *,)*'2"#'6&&'8*$6'&S#8%)/&;*'483,*';"(<' ":'@)+&>""9')6'*,&'("4/-$6'-"08;)*8;3' Y"0&',)%&'65&+#/)*&-'*,)*'8;')--8*8";' It’s far more likely to be streamed, downloaded as an app, available for anyone  6"+8)/'0&-8)')55/8+)*8";<'A)*,&4'*,);' *"'8054"%8;3'6&)4+,'4&6#/*61'R""3/&' to modify as open­source code,  ‘liked’ on Facebook, or followed on Twitter.  -(&//'";'8*6'(&//'4&5"4*&-',86*"421'8*'86' 0)2'>48;3'*,&6&'4&+"00&;-)*8";6' *,&'0"6*'4&+&;*'-&%&/"50&;*6');-'*,&' 8;*"'6"0&':"40'":'+";*&;*'6*4&)0')98;' Developments in technology and digital media are moving at a pace that has  805)+*'*,&2')4&'/89&/2'*"',)%&'";':#*#4&' *"'Q(8**&4');-'@)+&>""9';&(6:&&-< been rarely seen since those in engineering during the 19th century. By the time  >#68;&66'0"-&/6'*,)*'8;*&4&6*'#6< F;'*,&'6#>Z&+*'":'7>833&4'>"26$'0#6+/8;3' you read this some, or maybe all of the information in our report, will have  =*'0)2',)%&'>&3#;'(8*,'*,&'"55"4*#;8*2' 8;'";'*,&')+*8";1'8*$6'("4*,';"*8;3'*,)*' changed in some way. Having said that, at least this way you get a head start. *"'>#2'7/808*&-'&-8*8";$'>"**/&6'":'B&8;C' @)+&>""9$6'/)#;+,'":'7@)+&>""9'P/)+&6$1' D&*+,#51'>#*'*,&'6*)4*'":'&E+"00&4+&'";' ,)6;$*'2&*',)-'*,&'805)+*'";'7+,&+9E8;$ @)+&>""9'(8//'>&'*,&';&?*'>8//8";'-"//)4' )55/8+)*8";'@"#46S#)4&<'=;':)+*1'68;+&' >#68;&66'*"'68*')/";368-&'8*6')-%&4*868;3' 8*$6'/)#;+,'[);-'5"668>/2'-#&'*"'*,&'&?*4)' );-'+"00#;8*2'3)0&6<'@)+&>""9$6' )**&;*8";'7+,&+9E8;$')556'3"*'@"#46S#)4&$6' 6*4)*&38+'3")/',)6')/()26'>&&;'*"'-48%&')6' #6&4';#0>&46',)%&'8;+4&)6&-'683;8.+);*/2<' 0#+,')+*8%8*2')6'5"668>/&'*,4"#3,'*,&84' ]);2':&&/'*,86'86'-#&'*"'@"#46S#)4&'-"8;3' 6"+8)/'34)5,1'6"'*,&2'(8//'&%&;*#)//2'>&' (,)*'8*'-"&6'>&6*');-'5/);6')4&'):""*'*"' 8;')'5"68*8";'*"'+,)43&'>#68;&66&6'*,)*' :#4*,&4'8054"%&'*,&'6&4%8+&'(8*,'7;&)4' #6&'8*<'F;+&'8*'>&+"0&6'&)68&4'*"'>#2' .&/-'+"00#;8+)*8";$'*&+,;"/"32< );-'6&//'*,8;36'*,4"#3,'@)+&>""91'*,&' "5*8";'*"')--'6"0&':"40'":'):./8)*&':&&1' K&2";-'*856'*,&'+"//&+*8%&'5"(&4'":'*,&' "4'4&%&;#&'5&4+&;*)3&1':"4'8;+4&0&;*)/' 5&"5/&'86'6,"(8;3'-8%8-&;-6':"4'R4"#5";< 6)/&6'86')'/"38+)/';&?*'6*&5<'@)+&>""9'86' R4"#5";'86')'L-&)/E":E*,&E-)2O'68*&1' )/4&)-2');'&::&+*8%&'5/)*:"40':"4'3)0&6' (,8+,'"::&46'";&'L34"#5";O'5&4'-)2'8;' *"'3"'%84)/');-')6')'4&6#/*'*)9&6')'GHI' &)+,'":'*,&'0)49&*6'8*'6&4%&6<'=:')'+&4*)8;' +#*'":'7%84*#)/'+4&-8*6$<'=*',)6')/6"'4&+&;*/2' ;#0>&4'":'5&"5/&'683;'#5':"4'*,&'"::&41' "::&4&-'-838*)/'4&;*)/6':4"0'J)4;&4' *,&;'*,&'-&)/'>&+"0&6')%)8/)>/&'*"')//^'8:' K4"*,&46'":'LK)*0);M'*,&'N)49'D;83,*O1' *,&2'-";$*'0&&*'*,)*';#0>&4';">"-2'3&*6' (8*,'#6&46'4&;*8;3'(8*,'@)+&>""9' *,&'>&;&.*<'Q,86'0&*,"-'4&-#+&6'*,&'4869' +4&-8*6');-'@)+&>""9'*)98;3')'+#*< :"4'4&*)8/&46');-'R4"#5";'*)9&')'+#*< People power The race for China P&46";)/'4&+"00&;-)*8";',)6')/()26' ]"4&'+"00&4+8)/'5)4)//&/6'(8*,'*,&'U_*,' >&&;'*,&'34&)*&6*'6)/&6'-48%&4');-' +&;*#42'+);'>&'-4)(;'(8*,'4&3)4-6'*"'*,&' 8*6'6,8:*'*"'";/8;&'86';"'-8::&4&;*<'Q,&' -838*)/'+/)0"#48;3'":'J&6*&4;'+"05);8&6' "55"4*#;8*2'*"',&/5'-84&+*'"4')-%86&' *"'3&*')':""*,"/-'8;'X,8;)<'Y"':)4'@)+&>""9' This is an original article  :48&;-6'";'5#4+,)6&'-&+868";6'*,4"#3,' ,)%&'>&&;'0""*&-'*"'>&'/""98;3'*"'6*489&')' 7/898;3$'"4'4&%8&(8;3',)6'>&&;')4"#;-':"4' -&)/'(8*,'K)8-#'[*,&'/)43&6*'X,8;&6&'6&)4+,' compiled from desk­based  )'(,8/&1'>#*';"('"*,&4'>83'5/)2&46')4&' &;38;&');-':#4*,&4'4#0"#46'6#33&6*' research undertaken by  3&**8;3'8;'";'*,&')+*<'R""3/&',)6'0)-&'8*$6' *,)*'@"#46S#)4&'86'/""98;3'*"')+S#84&1' Lowd&Klea. 8;*&;*8";6'S#8*&'5/)8;'(8*,'*,&'/)#;+,'":' "4'5)4*;&4'(8*,1'`8&5);3'V'X,8;)$6'0"6*' LTUO'V'*,&84'7/89&$'W'74&E*(&&*$'&S#8%)/&;*< 5"5#/)4'8;-&5&;-&;*'7+,&+9E8;$'6&4%8+&<'
  • 2. WINNER LOSER Best selling writer without a publishing deal on Kindle:   Myspace unique visitors (US)  Amanda Hocking – sells approx. 100,000 copies per month and keeps 70% 0f her book sales. January 2010 – 70 Million. January 2011 – 45 million Hardware What are we doing? !"#$%#&'$()*%+$"#%#$,($,-$)"#$.*/,'#$(#0)*%1$ 4#''$*-$&''$9%*-)(>$C"#)"#%$)"#(#$ ;#-)2%#>$B9)#%$M$+#&%($*9$0*-),-2&''+$'*4$ ]*2$8*-3)$%#@2,%#$&$0%+()&'$/&''$)*$Q-*4$ )"#$6%,0#$*/A#0),*-($)"&)$0*-)%,/2)#8$)*$ $ /2)$,)3($4*%)"$)*20",-5$26*-$7)&/'#)$4&%(3$ D"*-#+0*./E$)&/'#)($4",0"$,-0'28#$)"#$ (&'#($&-8$&88,),*-&'$6%*/'#.(1$)"#$L2-#$ )"&)$)"#$,.6*%)&-0#$*9$(.&%)6"*-#($ )"#$(26%#.&0+$*9$)"#$<S$,-$)"#$dW3(> &-8$)"#$8#.,(#$*9$:,0%*(*9)($;#-)2%#$,-)*$ :*)*%*'&$F**.$&-8$G&.(2-5$H&'&I+$ ,($*;#%>$N#((*-($'#&%-#8$9%*.$)"#$6%*A#0)$ 4,''$/#$)"#$.*()$,.6*%)&-)$&%#&$*9$ :<=$6'&+#%(> !&/1$.&,-)&,-$)"#%#$6*62'&%,)+J*-'+$ "&;#$-*$8*2/)$"#'6#8$)"#$-#4$9*02($9*%$ 8#;#'*6.#-)$*;#%$)"#$-#I)$K;#$+#&%(1$/2)$ Payback ),.#$4,''$)#''>$ :,0%*(*9)$&))#-),*-$O$P,-#0)>$P,-#0)$"&($ "*4$&%#$)"#$0*.6#),)*%($9&,%,-5$%,5")$-*4$ :*/,'#$6&+.#-)$4,''$/#$*-#$*9$)",($ ?-,),&'$(&'#($*9$,<&8$9*%$)"#$'&()$@2&%)#%$ '&2-0"#8$4#''$&-8$)"#$8#0,(,*-$)*$.&Q#$ &-8$4"&)$&%#$4#$',Q#'+$)*$(##$)",($+#&%^ +#&%3($5%*4)"$&%#&(1$4,)"$H**5'#$&'%#&8+$ "&;#$9&,'#8$)*$%#&0"$)"#$-2./#%($ B')"*25"$,<&8$K52%#($"&;#$/##-$'#(($)"&-$ &$(*9)4&%#$8#;#'*6.#-)$Q,)$&;&,'&/'#$ )#&.,-5$26$4,)"$:&()#%0&%8$&-8$ 6%*A#0)#8$/+$&-&'+()(1$.&+/#$(*.#)",-5$ 6%#8,0)#81$B66'#$6%*K)($&%#$(),''$/#,-5$ )*$)",%8R6&%)+$8#;#'*6#%($9*%$-*-R Paranoid about android S,),5%*26$)*$#./#8$)#0"-*'*5+$,-$.*/,'#$ )*$4*%%+$&/*2)$9*%$B66'#$&($,)$6%*;#($)"&)$ "#'8$26$/+$/*)"$,<*8$&-8$,<"*-#$(&'#(>$ 0*..#%0,&'$&66',0&),*-($"&($6%*;,8#8$ _&(#8$*-$UG$K52%#($`&-8$)"#%#$,($ 8#;,0#($)"&)$4*2'8$&''*4$0*-(2.#%($ &-8%*,8$8%,;#-$#@2,6.#-)$,($0*.6#),-5$ !"#$*66*(,)#$,($)%2#$*9$:,0%*(*9)3($L2-#$ (*.#$5%#&)$%#(2')(> -*%.&''+$*-'+$&$("*%)$'&5$/#9*%#$)"#$UP$ )*$.&Q#$62%0"&(#($/+$4&;,-5$)"#,%$ 9*''*4($(2,)a$$(.&%)6"*-#($2(,-5$H**5'#3($ (.&%)6"*-#$,-$9%*-)$*9$&$(.&''$%#&8#%$ B-8%*,8$*6#%&),-5$(+()#.$&%#$)%*2-0,-5$ &)$)"#$0"#0Q*2)>$[*%$H**5'#$)"#$*/;,*2($ )"#$0*.6#),),*-> /#-#K)$4*2'8$/#$9*%$)"#,%$&8$%#;#-2#(1$&($ IS YOUR BUSINESS 6"*-#$2(#%($0*2'8$%#0#,;#$)&%5#)#8$&8($*%$ B-8%*,8$-*4$"&($&$==b$*9$)"#$UG$.&%Q#)1$ 8,(0*2-)($&)$)"&)$&''$,.6*%)&-)$D.*.#-)$ 4,)"$c?:$8*4-$)*$Vdb$1$B66'#$"*'8,-5$ *9$)%2)"E$,-$%#)&,'#%(> ()#&8+$&)$VMb$&-8$:,0%*(*9)$C,-8*4($ READY FOR THE NEW <"*-#$e$8*4-$9%*.$db$)*$e>eb>$B($ H%*26*-$&%#$&'(*$,-;#(),5&),-5$(,.,'&%$ %#6*%)#8$,-$_2(,-#(($?-(,8#%$)"#(#$5&,-($ )&%5#)#8$(#%;,0#($)"%*25"$)"#,%$7H%*26*-$ &%#$,.6*%)&-)$5,;#-$)"&)$)#0"-*'*5+$ f*43$.*/,'#$&66>$!",($4*%Q($;,&$)4*$ —“COOKIES LAW”? 6'&)9*%.$.&%Q#)($)#-8$)*$()&-8&%8,(#$ /2))*-($*-$)"#$&661$D?3.$"2-5%+E$&-8$ )*$&$(,-5'#$8*.,-&-)$6'&)9*%.$`H**5'#1$ D?3.$/*%#8E$,-$*%8#%$)*6$"#'6$6#*6'#$K-8$ [&0#/**Q1$%#.#./#%$)"#$8#.,(#$*9$ 8#&'($)"&)$&%#$-#&%/+$&-8$%,5")$7-*43> /#)&.&I^a$S*2'8$)",($/#$&$%#6#&)$*9$)"#$ /&))'#$4,)"$<S($)"&)$B66'#$'*()$,-$)"#$ dW3(^$f*)$,9$Sgg$!,.$S**Q$"&($&-+)",-5$ !"#$%&#"'(#)"*+# The EU Privacy and Electronic$S*..2-,0&),*-($T,%#0),;#$,($(0"#82'#8$)*$ )*$8*$4,)"$,)> 0*.#$,-)*$9*%0#$,-$)"#$UP$*-$:&+$VM)"$VWXX> Contact us at S**Q$"&($(,5-&''#8$)"#$6*((,/,',)+$*9$&$ Lowdandklea.Com !"#$5*;#%-.#-)$"&($-*4$0*-K%.#8$)"&)$)",($4,''$/#$8#'&+#8$2-),'$Y2-#$)",($+#&%1$ 0"#&6#%$,<"*-#$9*%$)"#$6%#R6&,8$.&%Q#)> 4",0"$5,;#($&$',))'#$#I)%&$),.#$9*%$UP$/2(,-#((#($)*$6%#6&%#> h#$4&($@2*)#8$&($(&+,-5$)"&)$"#$4&-)($ U-8#%$)"#$-#4$'#5,('&),*-$UP$/2(,-#((#($4,''$/#$*/',5#8$)*$5&,-$0*-(#-)$*-$&-$ B66'#$)*$/#$D9*%$#;#%+*-#E$&-8$-*)$DA2()$ 7*6)R,-3$/&(,($)*$()*%#1$%#)%,#;#$&-8$2(#$,-9*%.&),*-$9%*.$2(#%($;,(,)($)*$)"#,%$ 9*%$)"#$%,0"E>$C#3%#$(2%#$)"&)$)"#$(,i#$*9$ 4#/(,)#($&-8$Z*%1$"*4$)"#+$%#(6*-8$)*$#R.&,'(> TOUGH ‘COOKIES’ )"#$S",-#(#$6%#R6&,8$.&%Q#)$&'(*$"&($&$'*)$ [*%$92''$8#)&,'($6'#&(#$0*-)&0)$2('*48&-8Q'#&>0*. )*$8*$4,)"$)",($8#0,(,*-$,9$,)$5*#($)"%*25">$ ?)$("*2'8$&'(*$5*$(*.#$4&+$)*$-#5&),-5$
  • 3. Lowd&Klea !"#$"%&'()*+,,-.'($"'+./)0&%.(1$$$$:::;(*:3123=(#1;0*- Hi-de-Hi! Has the credit crunch changed leisure habits for good? 23'/)#%(%//'+.)3$/):%%.)-.'<-%)6-%)"+)'"/)/-66%..%//=)/%>%#'"1)$.6)4+.&%>'"1;)?$/%6) +.)$.$41/%/):1)"+5)%(+.+,'/"/=)5/1(3+4+&'/"/=)/+('+4+&'/"/)$.6)"#%.6)%@5%#"/=)A3%.) "3%)#%(%//'+.)%.6/=)A%)A'44).+"):%)&+'.&):$(8)"+)"3%)A$1)A%)-/%6)"+):%3$>%; 23'/)'/)$.)+#'&'.$4)$#"'(4%)(+,5'4%6)7#+,)6%/89:$/%6)#%/%$#(3) -.6%#"$8%.):1)3-,4561+#)#%4$"'.&)"+)"3%)4%'/-#%)/%("+#;) Expectations for 2011 The impact on consumers !"#$%#0#&&,*2$"1&$#23#3$)"#$.#%,*3$*+$ (#,&'%#$10),6,),#&$:1&$)*$9(1-#$+*%$)"#$ !"#$%#&'()$*+$)",&$&,-.(,/01),*2$,&$)"1)$ 2#1%(8$GC$3'%,24$)"1)$.#%,*3$91&#3$*2$ :,)"$1$OEC$,20%#1&#$,2$BEEP$0*-.1%#3$ &*$01((#3$WH#:$X*2&'-#%,&-L$1&$:#$*20#$ 0"124#;$ .#*.(#$1%#$/23,24$(#&&$#5.#2&,6#$)",24&$ HI?$J%*'.$%#&#1%0"; :,)"$)"#$.%#6,*'&$8#1%;$$ =2#:$,)$123$%#&'()#3$,2$1$+'231-#2)1($ )*$3*$1237$,2$-128$01&#&7$/23,24$)"#-$)*$ &",+)$,2$)"#$-,23&#)$*+$0*2&'-#%&;$ Q"1)$-18$"16#$&)1%)#3$1&$12$#0*2*-,0$ 9#$-*%#$%#:1%3,24$1&$)"#8$*++#%$)"1)$1(($ /%0".#1(+&"+0"#%&2+&" !",&$6,%)'1($:*%(3$*+$#2)#%)1,2-#2)$"1&$ %#1(,)8$,&$2*:$%1.,3(8$9#0*-,24$1$(,+#&)8(#$ ,-.*%)12)$.%,0#$6&;$61('#$91(120#;$ !#0"2*(*48$"1&$1(&*$.%*6#3$1$01)1(8&)$! 1(&*$&,42,/012)(8$0"124#3$*'%$0"*,0#$ 7()%281+0(1%9+( .%#+#%#20#$[$#6#2$1-*24$)"*&#$:"*$012$ +*%$)"#&#$0"124#&7$:,)"$0*2&'-#%&$ +*%$&*0,1($,2)#%10),*2;$Q,)"$&*0,1($-#3,1$ U,20#$)"#$%#0#&&,*2$&)1%)#37$GYC$*+$ 1++*%3$)*$&.#23;$ !"#$%&'(%&(%)("*+(&+,('-%&'(-."! &",+),24$)"#,%$#2)#%)1,2-#2)$),-#$123$ RS10#9**=7$!:,))#%7$#)0;T$123$UNU$)#5),24$ .#*.(#$&)18$,2$-*%#$123$GPC$&.#23$(#&&$ <2#$:18$)"1)$0*2&'-#%&$"16#$+*'23$ #5.#23,)'%#$1:18$+%*-$&.#0,/0$6#2'#&$ #219(,24$.#*.(#$)*$0*22#0)$,2$)"#$2*2@ :"#2$)"#8$4*$*');$D&$8*'$-,4")$#5.#0)$ H*$-1))#%$:"1)$8*'$01(($,)7$W6*('2)1%8$ )*$-1,2)1,2$)",&$91(120#$,&$)*$&)18$1)$ )*$,2)#%2#)$'&#7$6,3#*$41-,24$123$ ."8&,01($&.10#7$:"8$6,&,)$)"#$.'9$*%$0('9$ ,)$,&$.#*.(#$,2$)"#$(*:#%$&*0,*@#0*2*-,0$ &,-.(,0,)8L$*%$W(#,&'%#$3*:2&,,24L7$)"#$ "*-#;$<2$12$#-*),*21($(#6#($,)$"1&$1(&*$ #(#0)%*2,0&@*2@)"#@4*$&'0"$1&$,I*3&$! 123$.18$+*%$)"#$.%,6,(#4#V$ 4%*'.&$:"*$"16#$9##2$",)$"1%3#&)$:,)"$ *6#%1(($#++#0)$,&$)"#$&1-#;$I#*.(#$1%#$ 1((*:#3$)"#-$)*$&)%#24)"#2$0*22#0),*2&$ 123$)"#$,I"*2#$K$D23%*,3$."*2#&;$ .#*.(#$123$+1-,(,#&$,2$)",&$4%*'.$-1=,24$ 3#/2,)#(8$&16,24$-*%#7$.18,24$910=$3#9)$ :,)"$+%,#23&$123$+1-,(8$98$#2)#%)1,2,24$ )"#$9,44#&)$(,+#&)8(#$0"124#&7$9')$-*%#$ 123$&.#23,24$(#&&$*2$:"1)$1%#$&##2$1&$ 1)$"*-#$*%$,20%#1&,24$)"#,%$&*0,1($ !"#$:#9$#&.#0,1((8$,&$0"124,24$.#*.(#L&$ 1+Z'#2)$+1-,(8$"*'&#"*(3&$"16#$1(&*$9##2$ ('5'%8$*%$2*2@#&&#2),1($10),6,),#&; 2#):*%=,24$10),6,)8;$ (#,&'%#$),-#$61('#$#M'1),*2;$N*&)$*+$ )"#$.(10#&$:#$6,&,)$123$&#%6,0#&$:#$'&#$ 40% increase in ",)$123$"16#$1(&*$2##3#3$)*$0')$910=$*2$ )"#,%$(#,&'%#$10),6,),#&;$ !>7$?>?&$123$0*-.')#%$41-#&7$*%$ *2(,2#$1%#$+%##7$123$+*%$-1287$%#.%#&#2)$ video games in 2009 53% of us stay in #6#2$*(3@+1&",*2#3$9*1%3$41-#&$"16#$ -*%#$+'2$)"12$1$)%,.$)*$1$)%13,),*21($ compared with the 1(($.%*6#3$)*$9#$0*&)$#++#0),6#$,2@"*-#$ #2)#%)1,2-#2)$3#&),21),*2;$D()"*'4"$ !"#$*6#%:"#(-,24$%#10),*2$,&$)*$&,-.(,+8$ more. 59% spend )"#$:18$:#$(,6#$*'%$(,6#&;$H#1%(8$#6#%8*2#$ less when we go out 1()#%21),6#&;$A2$+10)7$:",(#$)*8$,23'&)%8$ &1(#&$:#%#$3*:2$2#1%(8$BC$&,20#$D.%,($ &1(#&$*+$2#:$6,3#*$41-#&$"16#$3#0(,2#37$ )"#%#$"1&$9##2$1$&,42,/012)$,20%#1&#$,2$ previous year ,&$0*2&,3#%,24$*.),24$+*%$1$&,-.(#%$(,+#$ 123$+*'%$,2$)#2$.#*.(#$&1,3$)"#$0*&)$*+$ BEEF7$&1(#&$*+$9*1%3$41-#&$,20%#1&#3$ )"#$&1(#$*+$-*%#$1++*%319(#$'&#3$41-#&7$
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  • 6. 87% The impact on retailers !"#$%&"'()$'")$*+,(#%-.)#/)#0%()-"1) ,#)'+-'./$'0"1/'2.%$$.3 2"0$3%/,'$&)(0%4#5)2,#)$'"),-*"')-/) ?0");%6#,'")4/')(<$&&"')'"#$%&"'()0$() The retail sector %&&,(%/-()#0$#)#0"%')#$6#%6()1%&&)0$3")) 2""-),-(,';'%(%-.&=)2&"$>5)1%#0)2/#0) #/)60$-."7! (<$&&)2,(%-"(("()$-*)0/,("0/&*)-$<"() generates 8% of the !"##$%&'(#)'*+&$%& &%>")G//&1/'#0()6"$(%-.)#/)#'$*")/-)#0") H0I@&!2.$$2>&J@'%$&D@'&@"K$&%5.K0K$4& UK gross domestic 8% 8)'"#,'-)#/)10$#)6$-)2")(""-)$() 0$3")*/-")(/)2=)<$>%-.)60$-."()#0$#) Of UK households are product 9#'$*%#%/-$&)3$&,"(:)0$();'/*,6"*)(/<") <""#)-"1)6,(#/<"');,'60$(%-.)60/%6"(7 %-#"'"(#%-.)1%--"'()$-*)&/("'(7 G0"-)#0")HHI)(;/>")#/)J$(%<)K$#%4) making changes in the 8(*$)0$3")-/#%6"*)$)#"-*"-6=)4/')#0"%') A)/1-"')/4)LK%-"-()$-*)?0%-.(M)%-) way they shop due to 6,(#/<"'()#/)9#'$*")*/1-:)%-)$-)"44/'#)#/) N%-.()B"$#05)H%'<%-.0$<)O)#0"=) <$>")#0"%')</-"=)(#'"#60)4,'#0"'5)1%#0) 4/,-*)0%()6,(#/<"')-,<2"'()0$*) the recession '"$*=)<"$&()&/(%-.)/,#)#/).'/6"'%"()$-*) 4$&&"-)*'$<$#%6$&&=)%-)PQQR)$-*)0$*) "3"-)1%#0%-)#0$#)$'"$);'%6%"')/'.$-%6) #0'"$#"-"*)#0")2,(%-"((7)S'7)K$#%4:() 3"."#$2&"()0$3")1$-"*)%-);/;,&$'%#=7 60/("-)'"6/3"'=);&$-)0$*)2""-)$-) "A6/<<"'6")2$("*)(/&,#%/-7) !"#$%&'(&)*+,&-".&/"012$1"1-$&3.'45-2%& $-*)("1%-.)>%#()0$3")(""-)(0$';)'%("(5) LT3"'=/-")%()60$-.%-.)#/)#0") Staging a recovery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nternet sales still .$3'.2$4&3.$62"7&3.'82%&53&9:;&) 2'&9<=>?;&01&2@$&A$".&2'&B$C.5".A& 0,-#%-.)6/-(,<"'()#0$#);'%6"()$'") B'##'D01I&02%&35.-@"%$&CA&2@$&!@'3&)0.$-2& I'01I&53&2'&C''%2&3.'82%&M"%&'33'%$4&2'& $-*)#0$#)#0%()<%.0#)<$-%4"(#)%#("&4)%-) only account for %-6'"$("*)($&"()/4);'"<%,<);'/*,6#(7) ?=<=,&D02@&2'2"#&%"#$%&'(&9EF>F;>& X'/,;)%-)PQQR5)G//&1/'#0()$&(/)60/(") 6/<;"-($#%-.)4/')0%.0"')6/(#(F)1%&&)'"(,&#) around 8% of total B5.2@$./'.$,&2@$A&3#"1&2'&G5"4.53#$& $-)/-&%-")'/,#")4/')(,'3%3$&5)2,#)#0%() %-)*$<$.")#/)2/#0)2'$-*)$-*)6/<;$-=7) ?0%()>%-*)/4)3$&,")1%&&)-/#)2")#0") #0")-,<2"')/4)#0"%')(,;"'(#/'"() */"(-:#)-"6"(($'%&=)(%.-$&)#0")"-*)) "Y6&,(%3");'"("'3")/4);'"<%,<)/')Z"2&"-) UK retail sales C6,''"-#&=)DEF)%-)#0")<"*%,<)#"'<7 '(&2@$&H0I@&!2.$$2&"%&D$&L1'D&02> N"";%-.);'%6"()$()&/1)$();/((%2&")/-) .//*()"%#0"'7)8*,&#()10/)$'")&%>"&=)#/) "3"'=*$=)"(("-#%$&()1%&&)6"'#$%-&=)$##'$6#) %-6'"$(")#0"%')(;"-*%-.)/3"')#0")-"Y#)="$') $##"-#%/-)%-)#0%()-"1)$.")/4)4',.$&%#=5)$() 1%&&)4/6,()#0"%')(;"-*%-.)/-);'/*,6#() 1%&&)(;"6%$&)/44"'()$-*);'%6");'/</#%/-(5 $-*)$6#%3%#%"()#0$#)/44"')*,'$2&")$-*) 2,#)$)<$'>"#;&$6")2$("*)/-)&/1"'"*) $/'20'1"#&K"#5$>&*1%2"12&I."208-"20'1&"14& (;"-*%-.)1%&&)-/#)*"&%3"')#0").'/1#0)#0") *%(;/($2&")6,&#,'")$'")/,#)A)&/-."'A#"'<) !"#$%&#"'(#)"*+# QUESTION? $-'1'/A&1$$4%>&B5.2@$./'.$,&02&D0##&("0#& $;;'"6%$#%/-)%()%-7) 2'&(5#8#&2@$&$/'20'1"#&1$$4%&'( "#$%&'%!()!&% Revenue from online 6/-(,<"'()10/)4""&)#0"%')/-&=)60/%6")%() ,78$%"$#9$'"&'$5$%:./"#1 ;+<)(#)=*$(>?+@ With online purchases still only 2'&N2."4$&4'D1O&"14&2@$&H0I@&!2.$$2&D0##& 8()$)'"(,&#5)#0")2'$-*()#0$#)1%-)/3"') purchases in May accounting for around 8% of 6/-#%-,")#/)(#',..&"7) #0")-"Y#)="$')/')(/)1%&&)2")#0/(")#0$#) 2010 was up 22% ) total uk retail sales, where else 4%()"."+#(*'5(*6$& '"A"Y$<%-")#0"%')3$&,");'/;/(%#%/-()4'/<) $)&%4"6=6&")$-*)"Y;"'%"-6");"'(;"6#%3"7) !"#$%&#'()*&#+!*#$%&# should we look for the growth ?0")$-(1"')$.$%-)&%"()%-)9#'$*%#%/-$&) 8##'%2,#"()(,60)$()[,$&%#=5)*,'$2%&%#=5) that will lead to recovery? 3$&,"(:5)-/#)+,(#)3$&,")4/')</-"=5)2,#)) 6'$4#(<$-(0%;)$-*);'/3"-$-6")6$-)*'%3") same period in 2009 $&(/)#0")"</#%/-$&)3$&,")#0$#)6/<"()) ($&"()$()&/-.)$()#0")6/-(,<"')%()(0/1-) (.'/&3$.%'1"#&(5#8#/$12>&) 2@"2&2@$A&D0##&3.'K04$&"&81"1-0"#&"14& "</#%/-$&)2$&$-6"7
  • 7. Lowd&Klea Strategic Communications Agency    www.lowdandklea.com O, Brave New World... This is an original article compiled from desk­based research undertaken by Lowd&Klea. !"#$%#%&'%(#)#&%$#*"+),#-%)(#$.)'#$/,,#.)0%#'.%#1(%)'%"'#/&23%&+%#4&#43(# lifestyle in the areas of fashion, technology and social trends? In this document  $%#)/5#'4#6(40/7%#-43#$/'.#)#"&)6".4'#40%(0/%$#48#$.)'#'4#%96%+':#$.)'#'(%&7"# )(%#/&#'.%/(#)"+%&7)&+-#)&7#$.)';"#,/<%,-#'4#=%#,%8'#=%./&7#=-#'./"#'/5%#&%9'#-%)(># Fashion Sensible and spirited “Sensible and Spirited”.  As a result,  Fast­Fashion Where better to start in fashion than  Honeysuckle will be joined by colours  This trend in the UK over the last decade  with the colours that get it noticed and  that add stability to wardrobes such  16<36/$7%.)%0";67-)%9!"3<63<%1&)-$1%"37% dictate the theme for the seasons and  as Coffee Liqueur, Nougat and Orchid  collections, offered at cheap prices has  their styles. Hopefully as you already  Hush. We await full details of S/S 12’s  changed the overall structure of the  know, Pantone offered us an escape from  “Wonder” theme and as soon as we  industry. We have to ask the question  the economically imposed austerity that  !"#$%&!$'(%)*+,--%.$%&!$%/01&%&*%23*45%% of whether it’s due to continue to lead  surrounds us with their colour for the  in light of increased raw materials costs  year 18­2120 Honeysuckle. A vibrant and  Cause and effect and continued austerity measures. Fast­ playful pink that led the S/S 11 theme  The rising price of cotton has seen  Fashion, now that it is established will  of “An exotic journey” citing inspiration  dramatic rises over the last twelve  always have a place, but will consumers  from destinations such as Africa, India,  months as the result of it’s scarcity and its  take a second look at quality garments  Peru and Turkey. This core colour was  impact on the industry has been severe.  that will last them longer when the  supported by equally fresh, fanciful and  Just­Style’s report from October 2010  constant purchasing of the fast­fashion  alluring colours including Blue Curacao,  claimed that price increase was 127% in  cycle starts to feel like an extravagance? Coral Rose and Peapod.  the 18 months leading up to September  2010.  At least one of the outcomes of  We’ll have to wait and see, but we hope  For Autumn / Winter it would seem  that global upheaval and the continuing  this has been forecasting from retailers  including Primark, Next and H&M,  that the route to retail economic growth  can be found in a return to these steadfast  March 2009 – September 2010 price of cotton rose need for courage in the face of economic  that retail prices will have to increase  labels and ‘quality over quantity’. 127% from 51 cents per lb to 116 cents per lb adversity has informed in a focus on  63%*07$0%&*%0$8$9&%&!$%$:;*3$3&6"-% the art of colour and the theme of  growth in raw material prices.
  • 8. Social trends TV switch as well as older archive programming.  On the whole television watching is still  9"#$:#;48424!<$!"*!$7#=6#$3*40#1$"*'$ top of the list when it comes to how the  meant an end to “appointment­to­view”  majority of us spend our free time. What  programming and as a result given us  is and, for the greater part has, changed is  more time to spend elsewhere – an  how we choose to make use of it based on  ‘elsewhere’ which is predominantly  rapidly changing technology.  becoming the ‘net. Nearly 89% of homes in the UK had a  digital television service at the end of  High Street in the Home !"#$%&'!$()*&!#&$+,$-../$*01$*2!"+)3"$ This additional time spent on the Internet  satellite services had initially led the  has had an impact on a number of  way, much of the recent growth in digital  traditional UK lifestyle habits, but one of  TV has come from the take­up of digital  the areas feeling it most is retail. The terrestrial television. Although not swift High Street has continued to suffer,  it’s a change that has been quite dramatic not only as the result of issues with the  in the space of a decade. In Q1 2000,  economy, but also because of where we  only 3% of households had this service  are choosing to make our purchasing  connected to their main television set,  decisions. In comparison to the rest of  by Q1 2009 this had increased to 38% of  Europe, the UK leads the way in the  households. buying or ordering of goods or services  over the Internet. In a Eurostat EU  Unsurprisingly one of the most  comparison from 2009, nearly 75%  '4304%5*0!$5"*03#'$!+$64#7403$"*84!'$40$ of people aged 16 to 74 had bought or  recent years has been led by the advent  ordered on the Internet in the 12 months  of on­demand Internet television services  prior to interview in comparison to the  provided by all of the major broadcasters  EU average of just under 40%. and offering us both 7 day “catch­up” TV  What are we doing? UK TOP SELLING ALBUM ADMIT ONE 1956-2009 THE 10 LONDON-BASED In 2009 British  2!#30*#!+-#$!)'# Contact us at NATIONAL NEWSPAPER TITLES According to the consumers in the UK  Lowdandklea.Com National Lottery SELL AN AVERAGE spent £3.4bn on all forms  !"#$!%&'#()!*+,-.#/0*# Commission 70% of ‘Greatest Hits  9,540,993 A DAY .')%&,'.1 adults play the lottery on a regular basis Queen’  ADMIT ONE 5.7 m
  • 9. Lowd&Klea !"#$"%&'()*+,,-.'($"'+./)0&%.(1####---7+2-4)&49+')712: Expectations for 2011 0/)=>)5-:4'()/%("+#):+##+?'.&)/"++6)$")@ABC):'44'+.)7+#)"3%)1%$#)DEAE)?'"3) $)#%(+#6)/3+#"7$44)+7)@AE):'44'+.)'.)05#'4)$4+.%F)"3%)(+$4'"'+.)&+G%#.,%.") 3$/)',54%,%."%6)$-/"%#'"1),%$/-#%/)"+)#%6-(%)/5%.6'.&F)#%6-(%)"3%) !"#$%&'()!'(&&"*+&'&,'-".%."'&/"'0123'"$,),*%$'/"(4&/5)H'"3)@DE):'44'+.)+7) "6#$%")$7'3(.%)83'9"%)8'3,:8/&'%)'&/"';<='(4,)"'97'>?@AB'C%44'&/%3'+-,."' "+):%),+#%)"3$.)I-/")$):'""%#)5'44)7+#)"3%)5-:4'()/%("+#)"+)/?$44+?J The impact on the public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`#)"#+')%"7#<)($&5# $&%"$"0"$2&%#2('3#",'#+)%"#4'1)4'#23#%2# )*)&42&'4#/+)&%#623#)#")Q#2&#/,2&'# ",$%#-20+4#%'':#)#/2%$"$('#:2('A#*0"# =%V2&%"3)$&$&5#<0:)&#'3323K#W+'1"32&$1# +$&'%#)&4#")9$&5#)%#:01,#)%#$"#120+4# ,2-#):*$"$20%#-$++#$"#*'#"2#$:/+':'&"# %.%"':%#1)&#3'/+)1'#"'4$20%A#3'/'"$"$('A# 632:#",'#YYV#+$1'&1'#6''A#",'#:2&'.# !"#$%&%'()$(*+&$,%-./-/.,(/$%/0%,"#%123% ,$5,;%/'4#)&4#12:/+'Q#")%9%7#="'/%# "2#:)9'#",$%#)#3')+$".#$%#%"$++#+)19$&57 %"$++#3'+$'%#2&#/)/'3;*)%'4#/321'%%'%E# 1)&#*'#:)4'#12:/0+%23.#G#&2#10""$&5# T'%/$"'#",$%#",'#1033'&"#52('3&:'&"# F2&#?$&4*'35#632:#!&"'++'1"#G#",'# 123&'3%#23#%9$//$&5#$"':%#*.#:$%")9'7 $%#%"$19$&5#"2#$"%#/32:$%'#26#,)($&5#",'# "3)4'#)%%21$)"$2&#623#!HA#"'+'12:%#)&4# *'%"#%0/'3;6)%"#*32)4*)&4#&'"-239#$&# '+'1"32&$1%#$&40%"3.#$&#",'#IJ#G#%0:%## =%<)34-$3$&5#R0)+$".K#<')+",#!H#1)&# W032/'7#8'#1033'&"+.#%$"#)"#&0:*'3#Za7 $"#0/#*'%"K ,'+/#4$3'1"#1)3'X#'&%03$&5#/)"$'&"%# 3'1'$('#",'#)//32/3$)"'#1)3'#$&#)# H,'#:2%"#3'1'&"#%"'/#$&#)1,$'($&5# LH,'#!&623:)"$2&#M'(2+0"$2&#($%$2&# "$:'+.#:)&&'3#)&4#$&"'53)"'4#1)3'7 ",$%#52)+#,)%#*''&#V,)&1'++23#D'235'# $%NO)P#&'1'%%)3.#3'623:#)5'&4)#",)"# b%*23&'@%#$&($"'#"2#+21)+#)0",23$"$'%#"2# 23'/)'/)$.)+#'&'.$4)$#"'(4%)(+,5'4%6)7#+,)6%/89:$/%6)#%/%$#(3) %''9%#"2#':/2-'3#/)"$'&"%#)&4#0%'3%# =%!:/32('4#4'1$%$2&#:)9$&5#623#1+$&$1$)&%# *$4#623#c`^:#26#60&4$&5#)%#/)3"#26#",'# -.6%#"$8%.):1)1)*-230%")#%4$"'.&)"+)"3%);-:4'()/%("+#<) *.#5$($&5#",':#",'#/2"'&"$)+#"2#*'# )&4#/)"$'&"%K#<)($&5#$&623:)"$2&# "2")+#c`d^:#)++21)"'4#"2#",'#%1,':'7 :23'#$&(2+('4#$&#",'$3#1)3'#*.#:)9$&5# &,%:/4.%*$)#.,(-'7%#&'(9:%&++#''(;9#7% )1103)"'#)&4#"$:'+.#$&623:)"$2&#3')4$+.# -,'&#.20#&''4#$"A#,'+/%#)(2$4#/$"6)++%#
  • 10. The impact on the public sector The way forward QUICK STATS £20billion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sought in the NHS by 2015 2#+9&),@#$%&+9*)&,&-*,"#+:&!$.#$%&+9*&'9,""*$%*A&&& &$'(-)#&"076#<)#);;)&,)6#%$)(#4,# ?"0#@$""/)#$'/#<))(#):,*).)72# &".)/#,"#*4(-=;)(&4(-#,$)#/)*14&)/#,$',# /0&&)//;07MN3OOO#0(4P0)#0/)*/M £530million *)'772#.',,)*#4/#,$)#50<74&#)(-'-).)(,# ."*)#,$'(#Q3OOO#&"..)(,#&'*6/#'(6# 8*&/;(@*&+(&,&/*$#(-&!%5-*&#$&+9*&BC?D&29(&2#/9*/&# &'.5'4-(#>#?"0#@$""/)A#B$)#):5)*4)(&)# RQ#4(,)*14)%/#14'#,$)#146)"#&0<)/A ";#?"0#@$""/)#;"*#C4.#D'*+)*#>#7)'6)*# ,"#*).'4(#'("(2."0/3#'<"0,#$"%#,$)2#'*)#&"54(-## ";#E"*,$'.5,"(/$4*)#@"0(,2#@"0(&47# S#<)74)1)#4,#$'/#4.574&',4"(/#;"*#,$)# “ 0(6)*#,$)#&0,/I# >#'/#6),'47)6#4(#,$)#FG0<74&#!)*1'(,H# %46)*#50<74&#/)&,"*M%)#("%#$'1)#'#/"746# allocated to rolling out superfast 50<74&',4"(#";;)*/#'(#4(,)*)/,4(-#4(/4-$,I /,',4/,4&'7#<'/4/#;*".#%$4&$#%)#&'(#-'0-)# '*)'/#%$)*)#5)"57)#,$4(+#/'14(-/#&'(#<)# broadband during the current JK)#'/+)6#,$)#50<74&I#!"#$%#$%&'()% .'6)#'(6#'*)'/#%$)*)#&0,/#/$"076#<)# spending review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of the UK population have no ?"0B0<)#'(6#L'&)<""+A <)#,$)#"54(4"(/#";#,$)#5)"57)#4,#/)*1)/A# .('),.0%)*+&&<%8$*%-.28%#+9,.0%*#$% )-%,*%+44$+')%*-%*#$5%+)%+.%(.A#-2,)*,3;% experience of the internet '$)-('3$%*-%)3'+*3#%*#$%)('&+3$=%"#,)% 1,)-'0+.,)$1%4'-9,),-.=%B.*$'.+2% £FIVE HUNDRED !"#$%&'()'*"&'+,-%&.,//-#!.'%!#0& 3-55(.,3+*,-.%:$*/$$.%#$+2*#3+'$% %,&1'%!2#%"3&4#&5'.%6&!%$"&/,72&,5%2#& 4+'*.$')%3+.%#$24%)5--*#%*#,)%-9$';%:(*% +:-(*%3-55(.,3+*,.0%/,*#%4+'*.$')% 3-55(.,3+*,-.)%'$)-('3$%,)%2+36,.0%+.1% ,.%#$+2*#3+'$;%-'%3-22$+0($)%,.%-*#$'% ,.*$'.+2%3-55)%+'$%2-/%-.%*#$%+0$.1+= 89:&%7-"%"&;&'#<&!%$"&%='%&>!#<&,5& B.%*#$%:'+9$%.$/%&'$$%5+'6$*%-&% Since January 2011 all local 3-55(.,3+*,-.%*#+*%0'$+)$)%*#$%/#$$2)% #$+2*#3+'$;%5-'$%+.1%5-'$%!+.8%/,22,.0% authorities must publish £1.1bn ,5&%=2&89:6&#'77,)!#0&%=2&0'1&+2%)22#& 4'-9,1$'C%/,22%:$%+:2$%*-%:,1%*-%4'-9,1$% spending over £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of council tax went *-%+',)$%/,*#%*#$%*-*+2%3+'$%4+36+0$;% 2,9$1%,.%+%3-54$*,*,9$%5+'6$*%F:$&-'$G=C uncollected in 2009/10