1. THANK YOU
MARK
From: Stephane Gauthier
Sent: April-02-15 10:46 AM
To: Mark Yousse
fSubject: RE: Your Easter Gift
Mark;
You are a GOD, I will forward you an Easter egg !!!!
Thanks for all your help my good man, you’re doing a great job.
Have a stupendous day
_____________________________________________________________________
Stéphane Gauthier | Coordonnateur administratif / Administrative
coordinator
Montréal QC.

2. From: Daniel Tremblay
Sent: April-01-15 12:57 PM
To: Mark Youssef
Subject: RE: Teqam viwer
Bonjour Me. Youssef
Merci beaucoup pour votre aide, cela est très apprécié.
Bonne fin de journée
Daniel

3. From: Carmen Oltean
Sent: April-07-15 1:43 PM
To: Mark Youssef
Subject: RE: RE : 5-1603 pictures (Test) and Ticket # 1538
Hi Mark,
Thank you for all your GREAT SUPPORT, AMAZING AND PROMPT SERVICE!
Your help was huge, high quality and your service was above and beyond expectation!
Mark, allow me to tell you that how you do your job is very rare!!! You took very much detail and
look overall in my PC issues, you didn’t jump to solve one issue... You looked after many issues
and without asking you. This was an EXPERIENCE.
Thank you and I wish you a Happy Easter!!!!
I’m happy to have working with you!
Thank you!
Carmen Oltean
Revenue Specialist
Capreit LP
"Your Attitude Determines Your Altitude"

4. From: Reem Sarsam
Sent: July 2, 2015 8:30 AM
To: Mark Youssef
Subject: RE: How Did I Do Today?
You are the best , I did it , thanks J and have
wonderful day mark
Reem SArsam
Accounts Payable admistrater
CAPREIT
Toronto, Ontario

5. From: Lixia Hou
Sent: May 29, 2015 12:28 PM
To: Mark Youssef
Subject: RE: Follow-up
Hi Mark,
Thanks for the update and all your help today! That
was AMAZING.
Regards
Lixia
Senior R/E Analyst

6. From: Simona Bocu
Sent: April 20, 2015 1:47 PM
To: Mark Youssef
Subject: RE: TransUnion No Password [ Ticket #
1726 ]
Hi Mark,
Thank you very much for your help to gain
access today. Everything is working now.
Regards,
Simona

7. From: Julie Robinson
Sent: April-06-15 1:09 PM
To: Mark Youssef
Subject: RE: Your Easter Gift
Mark,
Thank-you for your HUGE assistance today. The internet is
now working and everything is just perfect as you promised.
It is okay to close the ticket. I filled out the survey and
submitted it with 5* across the board :)
Kind Regards,
Julie Robinson
Community Manager | CAPREIT
Lincoln, NB

8. From: David Cohen
Sent: July-16-15 9:53 AM
To: Mark Youssef; Lina Huang
Cc: Susan Johnston
Subject: RE: How Did I Do Today?
Another satisfied customer, well done.
David Cohen
Vice President IT
CAPREIT
11 Church Street, Suite 401, Toronto, Ontario M5E 1W1
From: Lina Huang
Sent: July-16-15 8:49 AM
To: Mark Youssef
Subject: RE: How Did I Do Today?
Good morning Mark,
Thank you so much!
You are the best in IT ! Survey done .
Lina

9. From: Carmen Perez
Sent: July 23, 2015 8:27 AM
To: Mark Youssef
Subject: Re: How Did I Do Today?
Thanks again Mark. You were outstanding and my survey conveyed that.
Carmen Perez
Associate V-President
CAPREIT
11 Church Street, Suite 401, Toronto, Ontario M5E 1W1

10. From: Irina Bobrova
Sent: July 9, 2015 11:16 AM
To: Mark Youssef
Subject: RE: How Did I Do Today?
Hi Mark:
Thank you so much! You saved me! Waiting for
the survey to report that!
Irina

11. From: Colleen Putman
Sent: April 8, 2015 12:40 PM
To: Mark Youssef
Subject: RE: Ticket # 1564 - No access to Caprent.com
Hi Mark:
I’ve checked with other web sites and everything is great now.
Thanks again for your patience and help. Have a great day.
Yours truly,
H. Colleen Putman/CAPREIT LP
Site Manager
Mississauga ON

12. From: Pranvera Kulla
Sent: April 8, 2015 10:31 AM
To: Mark Youssef
Subject: RE: Ticket # 1543 - Xerox Printer doesn't print
Hi Mark,
The printer is working fine.
Thank you for your wonderful and instant help.
Regards,
Pranvera

13. From: Maria Ionescu
Sent: March-31-15 2:56 PM
To: Mark Youssef
Cc: Dan Ursulescu
Subject: RE: Ticket # 1459
Bonjour Mark,
The pleasure was for me. Everything works very well.
Thank you for your EXCELLENT service.
Best regards,
Maria

14. From: Laura Delmedico
Sent: March-30-15 5:19 PM
To: Mark Youssef
Subject: RE: Your New desktop
Thank you very much Mark.
Sincerely,
Laura Delmedico
Legal Coordinator/ AC
CAPREIT LP
Burlington, Ontario

15. Thank you ALL.
I’m just doing my Job.
Mark Youssef
Senior Bilingual IT Support