This document discusses digital transformation risk and maturity assessment. It identifies four levels of digital transformation maturity: curiosity, acceptance, selection, and transformation. Each level has associated indicators and focus areas for mitigating risks. Technical risks, cultural and process risks, and product-market fit risks are clustered. Symptoms of each risk level are outlined. The document uses a case study of a mobile-based platform for a disability support program to illustrate technical, cultural, and market risks. It promotes assessing an organization's digital transformation maturity to understand risks.

1. Digital Transformation:
Risk and Maturity Assessment
Mark
Pedersen

9. Risk Appetite
•What
is
the
Risk
Appetite
of
your
organisation?

10. Understand
Context
Assess
Symptoms
Review
Maturity
Curiosity Acceptance Selection Transformation
Indicators
Awareness
of
the
trend
toward
digital
but
not
seeing
the
relevance
to
this
organisation.
Acceptance
that
the
organisationneeds
to
adopt
a
digital
posture
but
not
sure
where
to
start.
A
pilot
project
is
being /
has
been
selected; or
an
initial
pilot
failed
and
the
initiative
is
starting
over
from
scratch
A
successful
pilot
project
has
been
completed
and
broader
DT
activities
are
now
underway
Focus
of
Risk
Mitigation
External
risks
of:
• Disruption,
• disintermediatio
n
• decline
in
value
of
services
Internal risk:
• inability
to
pivot.
Internal
risks:
• Unclear
objectives
• Organisational
tension
• Lack
of
capability
External
risks:
• Competitor
moves
first
Internal
risks:
• Unsuitable pilot
• Organisational change
management
• Unmanaged
technical
risks
• Morale
impact
of
(second)
failure
External
risks:
• Competitor
moves
first
• Reputation
impact
of
failure
Internal
risks:
• Unscalable methodology
• Change
fatigue
• Technical risks
in
legacy
systems
External
risks:
• Maintenance
customer
satisfaction
(and
reputation)

12. Case Study: NDIS
•Primary
delivery
platform:
mobile
devices
•User
profile:
–limited
experience,
accessibility
highly
important
•Integration
requirements:
–business
data
workflows
integrated
across
Siebel,
SAP
and
.NET
web
interface
•Solution
maturity:
–no
previous
experience
with
individual
client
facing
solution
•Security:
–highly
important
•Reputation
risk:
–extreme

14. Risk Clusters
•Architecture
•Integration
•Performance
•Reliability
•Compatability
•Security
Technical
Risks

15. Symptoms
• Numerous
work
arounds
• Poor
scalability
• Frequent
dropouts
• Limited
device
support
• Loss
of
sensitive
data
Technical
Risks

16. Culture trumps Process
Cucumbers
get
more
pickled
than
brine
gets
cucumbered.

17. Risk Clusters
• Architecture
• Integration
• Performance
• Reliability
• Compatability
• Security
• Organisational
Culture
• Customer
Engagement
• Delivery
Speed
• Delivery
Quality
Technical
Risks Culture
&
Process
Risks

18. Symptoms
• Numerous
work
arounds
• Poor
scalability
• Frequent
dropouts
• Limited
device
support
• Loss
of
sensitive
data
• Solutions
rejected
by
stakeholders
• Significant
rework
• Limited
delivery
windows
• Late
defect
discovery
• Cost
blowouts
Technical
Risks Culture
&
Process
Risks

20. •Real
world
engagement
reveals
unexpected
use
cases….

22. Risk Clusters
• Architecture
• Integration
• Performance
• Reliability
• Compatability
• Security
• Conceptual
Design
• Organisational
Responsivenss
• Reputation
• Market
share
• Organisational Culture
• Customer
Engagement
• Delivery
Speed
• Delivery
Quality
Technical
Risks Culture
&
Process
Risks Product-­‐Market
Fit

23. Symptoms
• Numerous
work
arounds
• Poor
scalability
• Frequent
dropouts
• Limited
device
support
• Loss
of
sensitive
data
• Poor
value
delivery
• Lack
of
awareness
• Difficulty
pivoting
• Negative
headlines
• Displaced
by
a
disrupter
• Solutions
rejected
by
stakeholders
• Significant
rework
• Limited
delivery
windows
• Late
defect
discovery
• Cost
blowouts
Technical
Risks Culture
&
Process
Risks Product-­‐Market
Fit

24. How
would
you
rate
your
Digital
Transformation
maturity?

25. • Jonathon
Wright,
Director
of
Digital
Engineering,
Hitachi
UK
• Digital
Transformation
keynote
• WinOps workshop
• @
DigitalMothershipSymposium
• Thurs
9
June,
10am
– 5pm
• Collective
Campus,
20
Queen
St
• Register
via
EventBrite

28. THANKS!
mark.pedersen@kjr.com.au
@mark_j_pedersen
www.kjr.com.au