2. About Me ● Technical Writer at Crunchyroll
● Former Trust & Safety, AV Quality Analyst
● Martial Arts, Tennis and E-Sports
3. Overview ❖ Mindset and Methodology
➢ Skills for the Junior
Writer
➢ Kaizen
➢ Agile
❖ Managing Time and Projects
➢ Managing Projects
➢ Managing Time
➢ Tools for Project and
Time Management
4. Section 1:
Mindset
and
Methodology
❖ Skills for the Junior Writer
❖ Kaizen
➢ PDCA Cycle
➢ Kaizen Cycle
➢ Kaizen in Technical Documentation
❖ Agile
➢ Minimum Viable Product (MVP)
➢ MVP in Technical Documentation
15. Documentation
Plans
● Outline + product requirements
● Define scope and timelines for
you AND your stakeholders
Managing Projects
16. Example Documentation Plan for Internal Documentation
● Objective
● New Features to be Documented
○ Subscriptions
■ Feature 1
○ Payments
■ Feature 2
● Questions the Document Aims to Answer
○ What does the user experience for Feature 1 look like?
■ I need to interview or follow up with the following SMEs: John Smith, …
● Proposed TOC
○ Overview
○ Subscriptions Features
● Timeline
○ Documentation Plan Review Date
○ Technical Review Date
○ Publishing Review Date
○ Final Draft Due Date
● Stakeholders
17. Writing and
Research in Parallel
Managing Projects
Some topics flow like car traffic, others like an uphill
cycle.
19. Eisenhower Matrix Arrange tasks into four quadrants:
● Urgent, Important
● Urgent, Not Important
● Not Urgent, Important
● Not Urgent, Not Important
Managing Time
20. Eisenhower Quadrants Exercise
● Urgent, Important
● Urgent, Not Important
● Not Urgent, Important
● Not Urgent, Not Important
● My new keyboard arrived
● Team reorganization and doc rework
● Doc 1 Technical Draft due tomorrow
● STC speech dry run next Tuesday
● Newsletter article due next Monday
● Doc 2 Final Draft due next Tuesday