1. MACQUARIETELECOM.COM | 1800 004 943
CUSTOMER SUCCESS STORY
RELATIONSHIPS AUSTRALIA NSW
Data | Hosting | Voice
CUSTOMER OUTCOMES “With our new solution we got to
upgrade all our infrastructure,
whilst also saving $150k a year”
Mark Hindle, Head of Technology,
Relationships Australia NSW
FUTUREPROOFINFRASTRUCTURE,
FOR$150KLESSAYEAR
03THE
RESULTS
By partnering with Macquarie Telecom,
Relationships Australia was able to
completely revamp their infrastructure
providing them with a stable platform for
the future.
Mark comments on the partnership with
Macquarie “With all the challenges that
were in front of me and also with the
current carrier embargo around the corner,
I couldn’t have felt I was in better hands. It
didn’t matter if it was Christmas Eve and
contracts needed to be signed, I knew that
whatever needed to be done, Macquarie
would make sure it happened.”
By introducing key Macquarie Telecom
service delivery personnel early in the
engagement, we were able to ensure the
project was completed quickly and
smoothly over the Christmas period.
When asked if Mark would recommend
Macquarie Telecom’s services to other
companies he stated “Absolutely! I have
and will continue to do so. Macquarie
Telecom doesn’t just talk about Net
Promoter Score you feel it in every
interaction in the business. Added to that
having a 100% Australian based call centre
that is there 24x7 to help with any issues
makes the world of difference to a business
like ours, and you can just tell they care
when you call them. ”
02THE
SOLUTION
After reviewing all the responses to the
tender, Relationships Australia knew that
Macquarie Telecom was the right vendor
for their organisation.
Mark Hindle, Head of Technology, comments on
why they chose Macquarie Telecom “Not only
did their proposal meet all our needs, but it was
also the most cost effective and enabled us to
update our ageing infrastructure without
costing us a fortune. At the end of the day we
are a not-for-profit and Macquarie understood
that and didn’t waste our time with a
ridiculously expensive proposal ”
Macquarie Telecom was able to offer a one-stop
solution. This included:
 A redundant multi-carrier Data, Voice
& Mobile network, underpinned by
an integrated suite of management
tools that met the budget of a not-
for-profit organisation.
 A centralised hosting solution in the
Intellicentre 2 facility migrating
across the legacy data from their 23
disparate sites. This platform also
made future planned projects like
Video Conferencing & application
delivery via Citrix a possibility.
 The replacement of ageing phone
systems with a SIP solution that
provided significant cost savings and
gave them greater visibility into the
network.
01THE
SITUATION
With 23 sites across NSW all containing
independent phone systems and disparate
legacy hardware, Mark Hindle, the newly
appointed Head of Technology had quite a
challenge on his hands when he stepped
into the role on November14th 2014, with
a head office move scheduled to take place
the following February.
Mark comments on the challenge he faced
“Stepping into the role I inherited a large
number of ageing legacy systems, some that
hadn’t been updated in almost 12 years, and I
knew with the office move coming it presented
a great opportunity to really clean house and
consolidate all our infrastructure.”
This disparate and ageing infrastructure, along
with the ADSL based network was constraining
the business from delivering new applications
and services. This meant much of their effort
and expense was wasted on maintaining the
ageing hardware.
Therefore Relationships Australia went to tender
with some clear goals in mind:
 Modernise the network in order to
utilise more modern technologies like
SIP and gain QoS on services.
 Remove legacy hardware at remote
sites and adopt a centralised
approach to managing infrastructure.
 Improve visibility across the
infrastructure and network.
ABOUT RELATIONSHIPS AUSTRALIA NSW:
Relationships Australia NSW are an independent, not-for-profit organisation, dedicated to enhancing relationships within families and their
communities in order to foster personal and social wellbeing.
INDUSTRY: Social Services | NUMBER OF STAFF: 400+ | WEBSITE: www.nsw.relationships.com.au

2. MACQUARIETELECOM.COM | 1800 004 943
CUSTOMER SUCCESS STORY
RELATIONSHIPS AUSTRALIA NSW
Data | Hosting | Voice
What we have achieved by partnering
with Macquarie Telecom is market
leading in our space and has helped us
build a stable platform for future
growth, at the same time saving us
$150k a year”
MarkHindle, Head of Technology, Relationships Australia NSW
SOLUTIONS:
Data
Take advantage of true business-grade data networks with high performance.
We don’t believe that one size fits all, so we offer uniquely tailored and flexible
data solutions that address our customers' specific needs.
Hosting
At the heart of our managed hosting solutions are our Intellicentre 1 and 2
data centres, based entirely in Australia and offering the highest levels of
accredited security and data availability for your peace of mind.
Voice
Macquarie Telecom delivers a range of services from basic phone lines to
complex telephony systems and conferencing options. Keep employees,
suppliers, partners, and customers connected.