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Field Management Platform
Benefits to Dealers:
1. Increase in number of service tickets and service revenue through process improvements and
manpower utilization
2. Reduce machine downtime by lowering mean-time-to-respond and mean-time-to-restore.
3. Real-time tracking of service engineers on a map and visibility into field operations.
4. Improvements in utilization of man power, hence reducing cost of completing a service ticket.
5. Built in expense and trip report.
6. Increase overall customer satisfaction.
7. Comprehensive reporting by branch, engineer or entire dealership for a day, week or month
(running total).
a. Restoration report
b. Call status report
c. Staff utilization report
Product Features
SixHops Platform consist of the following components:
1. Mobile App for Field Service which can be configured for offers three roles and support
thousands of users:
a. Admin – this could be dealership owner, VP service etc.
b. Service managers
c. Service engineers
2. Backend hosted on Amazon Cloud
Bulk uploading of customer data and machine population data
Drag-and-Drop for Service Ticket Creation and Assignment
1. Tickets can be created by a service manager, team lead or call center representative. Tickets
contain the following information: customer name, machine type, model and machine. serial
no, machine location, contact person (name and mobile number), service type and complaint
description. Service manager can assign tickets to his service engineers by a simple drag-and-
drop operation on the phone.
2. Service engineer can view tickets on his/her mobile phone, check-in at machine location, take
photos of any broken parts and enter notes to complete the service ticket.
3. SE can call the owner or the operator of the machine right from the app.

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Real-time Location Tracking of Service Engineers and Tickets on a Map
1. SixHops platform tracks GPS location (along with a time stamp) and phone battery of a field
engineer every fifteen minutes.
2. A service manager can view current locations of all tasks and engineers on a map in real time.
3. SixHops platform records timing and location for the entire day of a service engineer, start of
the day, travel time to the job, job start-time and job end-time.
Odometer Recordings for Distance Travelled
Service engineers record odometer reading for start and end of a trip along with photos of their
odometer. This can be used for determining travel expenses.
Management Reports
SixHops platform provides comprehensive real-time visibility into the entire field service operations.
These reports can be drilled down by branch and engineer, for a day, week or running month.
Call Status Report
1. Managers can view status of service tickets (Pending, On Hold, In Progress and Completed).
Restoration Report
1. How many tickets each service engineer complete in a month?
2. What was mean time to response for a service ticket?
3. What was mean time to restore for a ticket?
Staff Utilization Report
1. Manager can view work history of any service engineer.
2. Monthly reports by branch, service engineer and service tickets to answer some of the following
questions.
a. How many tickets were closed in one visit?
b. Who are the best performing service engineers?
c. Who are the worst performing service engineers?
d. What is month over month growth of service tickets?
Ease of use and Implementation
1. Designed and developed specifically for dealers of earth moving machines by thoroughly
understanding business processes and needs of service engineers, team leads, service
managers and business unit heads.
2. Simple to set-up the entire field organization right on a mobile phone. No more complicated
desktop set-ups.
3. Entire database of machines, customers and history of last service calls can be bulk uploaded
from the backend.
4. Minimal training required to bring the team on-board.

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Raghav Kher – Founder – Bio
Founder and CEO, SixHops 2015
Mobile Field Service Management Platform
Founder and CEO, BeerBoxer 2011 - 2014
Founded the largest online craft beer store offering 2,000+ hard-to-find craft beers. Established four warehouses across
USA (WA, NJ, CO, & FL) to source and distribute highly sought-after craft beers. Built a community of 100,000+ beer
enthusiasts and shipped over 700,000 bottles (78,000 orders, $70 per order). Featured on Fox TV Network.
Co-founder and Director, Livemocha 2007 - 2013
Founded Livemocha, the world's largest language learning site with 16 million members and 300,000 teachers across 200
countries. Pioneered language learning by offering engaging online coursework and on-demand conversation practice
with native speakers from around the world. Raised $22 million in venture funding. The company was acquired by Rosetta
Stone in 2013.
Founder and CEO, Seventymm (Bangalore, India) 2005 - 2009
Founded India's first and the largest online DVD rental company. Raised over $21 million from top tier VCs. Recruited a
world-class management team and 350 employees. Established warehouses and delivery infrastructure in six cities across
India. Generated huge PR buzz - over 1,000 press mentions on national TV (CNN, NDTV, Times), local and national
newspapers, magazines and influential blogs.
Founder and CEO, Rendition Networks 2002 - 2005
Created a category-leading enterprise software product, TrueControl, for network configuration of switches, routers,
firewalls and wireless access points. TrueControl won highly prestigious awards including 'Best in Category' by Networking
World, Computer World and IT World. Customers included 50+ F-500 enterprises, including JP Morgan Chase, Wells Fargo
and the Pentagon. Sold the company to Opsware for $40 million which later was acquired by HP for 2.5x ($100 million).
Founder and CEO, imandi.com 1999 - 2001
Pioneered a marketplace of 500,000 service providers matching job requests from 1 million consumers in 300 categories
such as painting, plumbing, roofing, party planning, insurance, mortgage and more. Delivered 1.5 million leads to service
providers across 40,000 zip codes. Generated 600+ press mentions in news media, including national TV, newspapers,
radio, and web. Raised over $45 million from top-tier VCs.
Director Strategic Business Decisions, Microsoft Corporation 1991 – 1998
Acquired Hotmail for $425 million USD.
Education
MBA - Stephen M. Ross School of Business, University of Michigan – Ann Arbor, 1991
M.S. Computer Science - Missouri University of Science and Technology, Rolla, 1985
M.S. Mechanical Engineering - Missouri University of Science and Technology, Rolla, 1984
B.S. Mechanical Engineering - Visvesvaraya College of Engineering, Bangalore, 1972

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