What are the Advantages of the automation and the chatbots for the e-Commerce

1. Automation
&
ChatBots
For
E-Commerce
Team-03
2014/ICT/12
Madhavi Jayarathne
2014/ICT/15
Erandra Jayasundara
2014/ICT/45
Buddhika Weerasekara

2. ChatBot
Chatbots are,
Artificially intelligent
computer systems
that converse with
humans using natural
language
!2

3. Initially created,1960
Simulate the human conversation
for the purpose of entertainment.
But Today, chatbots are abundant and
offer sophisticated services
!3

4. Current ChatBots :
Have more practical
applications
due to
improvements in data/
text mining and
machine learning
methods.
!4
The main purpose of
current chatbots is
to increase
productivity.
Common Domains:
-information
retrieval
(Q & A systems)
personal assistance
-e-commerce

5. How Do ChatBots Work?
Natural Language
Processing
Text systems interpret user
input as a “bag of words”, each
word considered independent of
the others
Discourse Analysis
Developing a rational, coherent
discourse from multiple user
inputs
Identifies and evaluates patterns
within a series of texts
Creates relationships between
sentences and entities
!5

6. Ontology
Chatbots automatically create
ontologies
An ontology is a model for
describing an entities properties
and relationships
In this example, the system
understands that the user likes
movies
Sentence
Completion
chatbot system has understood
the user’s input, it must
generate an appropriate
response
!6

7. ChatBot Use-Cases
Customer
Support
One of the most
efficient,
Quick &
Cost effective
Ways of
responding to
customer queries.
Productivity
Serve as an inter-
committee
messaging system
which can also be
used to share data
& files.
Social
You could also
create fun bots
that sends jokes or
suggestions to user
on demand.
This could increase
the brand
preference for your
business.
Commerce
Your Chatbot can
also help customers
discover new
products and
collections with
ease.You can also
enable users to buy
products and/or
available services
easily on such a
platform
7

8. What can a ChatBots can do
for your E-commerce website
Answer
effectively
an unlimited
amount of
web users
at the same
time.
They are
automated.
They can chat
for hours
without the
need of
human
supervision.
provide 24/7
support.
Response time
is instant- in
any time zone.
cheaper
option than
paying
employees
!8

9. Challenges
Lack of Data
Customer Adoption
Selecting Suitable set of
Customers
Differentiation of bot and
human

10. Popular ECommerce ChatBots

11. ChatBots in Sri Lankan
Market
Seylan Bank - to get banking Details
Sensodyne chatbot dentist - check
sensitivity of teeth
TukBoy - Tuk Tuk booking(IBM WATSON
support all 3 languages)
Machan - Insurance Industry

12. Impact of AI Automation
•Home Automation
•Packaging Automation
•Shopping Automation

13. JARVIS IS REAL?
(Just A Rather Very Intelligent System)

16. Home Automation
Apple HomePod Google Home Amazon Echo

19. 65%
Do not have a Online
Booking System

21. Technologies
IOT
IOE
AI
Computer Vision
Cloud Computing
NLP

22. How to create chatbots

23. Conclusion
Godwin low

24. THANK YOU !