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CHI/NYC Intern Project
August 6, 2015
proprietary & confidential
lisa nuccio
summer 2015
2
account
claire shadid
account
maddie morris
account
melissa weinberg brid fahey
maia bridges
creative
noah brennan
creative/copywriting
elizabeth jefferson
ux
becca wilson
planning
chelsea katz
account
not
pictured:
account account
Agenda
• assignment
• condition
• market + competitive overview
• target & insight
• strategy
• ux & creative executions
• media plan
• success metrics
• phase II
• appendix
• project charter
• creative brief
• site map
3
Assignment
create an innovative, multi-channel adherence concept for patients
with psoriasis or diabetes.
4
5
Underserved Population
After researching both conditions, we discovered an interesting relationship between food deserts and
the rise of Type 2 diabetes in children. Food deserts are defined as areas where access to fresh,
affordable food is limited and there is a high concentration of cheap and convenient fast food. As a
result, the 124,228 children between the ages of 0-18 are not getting the proper nutrition they need and
many are becoming overweight or obese. This high occurrence of childhood obesity in these areas is
also contributing to the rise of Type 2 diabetes in children— along with the lack of a general
understanding of treating this disease. By targeting this underserved population, we strive to provide the
most value to the people who need it most.
Source: DoSomething.org
Diabetes is a chronic, progressive and potentially fatal metabolic disease that
is characterized by high blood glucose, either because insulin production is
inadequate, or because the body’s cells do not respond properly to insulin, or
both.
The Condition: Diabetes
conditionSource: Tradjenta Knowledge Share
6
7
type 1 type 2 gestational
• occurs in around 9.2% of
pregnant women around the 24th
week, and is characterized by the
lack of insulin needed to support
both the mother and child during
pregnancy.
There are 3 types of diabetes…
conditionSource: American Diabetes Association
• in Type 1 diabetes, the body does
not produce insulin
!
• patients are born with Type 1
!
• usually diagnosed in children and
young adults
!
• only 5% of people with diabetes
have this form of the disease
• in Type 2 diabetes, the body does
not use insulin properly. This is
called insulin resistance
!
• patients develop Type 2
!
• most common form of diabetes,
making up to 90-95% of diabetes
cases
• occurs in around 9.2% of
pregnant women around the 24th
week, and is characterized by the
lack of insulin needed to support
both the mother and child during
pregnancy.
!
• gestational diabetes is
temporary
Type 2 Diabetes in Children
Type 2 diabetes used to be called ‘adult-onset diabetes’ because it was diagnosed mainly
in older people. Today, though, more children around the world are being diagnosed with
Type 2, so Type 2 is the more common name now.
8
”
“
conditionSource: HealthDay & Centers for Disease Control and Prevention & American Diabetes Association
30% 1 in 3 of youths with type 2
diabetes is projected to
increase by over the next
40 years
between 2001-2009, the
presence of type 2 diabetes
in children 10-19 increased
49%
children are considered either
overweight or obese
9
Prevalence in the U.S.
conditionSource: Centers for Disease Control and Prevention
the united states has the third largest population
of people with diabetes
#3 7thdiabetes is the
most common cause
of death in the U.S.
29 millionpeople are living with diabetes (9.3% of the
population)
1 in 3 adults will have Type
2 diabetes by 2050
Symptoms
initial symptoms include:
long-term symptoms include:
increased thirst weight loss/gain headaches
heart attack vision loss kidney failure
condition
10
Source: Tradjenta Knowledge Share
Treatment for Type 2 Diabetes
11
People with type 2 diabetes make insulin, but their bodies don't respond well to it. Some people with Type 2 diabetes need diabetes
pills or insulin shots to help their bodies use glucose for energy when diet and exercise isn’t enough
oral medicationsdiet + exercise insulin injectionsglucose monitoring
#1 #2 #3 #4
conditionSource: American Diabetes Association
11
12
Market + Competitive
Overview
13
$42.3 BINDUSTRY BY 2023
medical costs for people with diabetes
are twice as high as those without
diabetes
medical costs
2
The Diabetes Industry
major players
market + comp.Source: Datamonitor
The Medical Adherence Landscape
14
non-adherence costs the
healthcare system
$300 bil
market + comp.Source: Prescriptions for a Healthy America
30%of non-adherence is
due to forgetting
people are expected to use
diabetes apps by 2018
mil24
annually
15
73%
of teens
(13-17) have
access to a
smartphone
market + comp.
Young Adults: Smartphone Usage
Source: Pew Research Center
young adults and
lower income
households are
“smartphone
dependent”
16
71% 52%
41% 33%
social media usage
for 13 to 17 year olds
Young Adults: Media Usage
market + comp.
teens want to share, keep things immediately relevant, connect and form communities
Source: Pew Research Center
Key Findings
17
teens are using
smartphones instead of
other devices
diabetes apps are on the rise
patients aren’t
staying adherent
18
Top Pharma Apps
Care4Today
by Janssen Healthcare
• sends alerts to family members
when patient doesn’t take meds
• donates 5 cents to charity with
adherence through metrics
market + comp.
Patient Partner
by CyberDoctor
• increases medication adherence
through gamification by 37%
• not tailored to a specific drug
My PillBox
by Master B
• helps track and remind medications
• lets users choose between
emoticons based on how they feel
after taking their meds
Source: eVisit
Top Diabetes Apps
19
GoMeals
by Novartis
• tracks glucose, activity, calories and
carbs
• sharing with FB and twitter
• restaurant locator
Diabetic Connect
by Alliance Health
• glucose and mood tracker
• allows users to interact with a
community of type 1 and type 2
diabetics through forums
market + comp.
mySugr
by Freshware
• includes videos and quizzes for type
2 education
• allows parents and caregivers to
monitor younger patients’ progress
Source: Healthline
*the blood sugar tracking market is expected to reach
$12 billion by 2017
Key Insights
20
creating a
community around a
single goal:
adherence
this age demographic
is more likely to have
meaningful
engagement
trackers will help our
target develop a
treatment routine
social gamification tracking
21
Target + Insight
21
22
Disconcerted Diabetic
g
Source: Tumblr
22
target + insight
“Seven months later after being diagnosed & I realize now
I’m spending day-by-day fighting this disease alone & I don’t
know how much longer I can hold on.”
I need friends or some form of support
group that have type 2 diabetes.
I need that.
-Type 2 Diabetes patient, tumblr
23
Disconcerted Diabetics
14
18
to
years old
has access to
a smartphone
male + female
demographics:
has Type 2 diabetes
treats with insulin
target + insight
$30,000-50,000
household income
multiracial population
patient insight
24
I never thought that the way I behaved when I was younger would have any lasting
effects on my health. Sure, I snacked a lot and spent a lot of the time sitting indoors,
but that was normal in my family. Now there’s so many things I need to keep track of.
It’s hard enough trying to manage my diabetes, but even harder when I feel like I'm
doing it alone.
target + insight
Strategy
25
26
Big Idea
to unite young adults struggling with Type 2 diabetes with an adherence
app that promotes community, happiness and wellness
strategy
27
Human Change
fear confidence
isolation community
confusion “I get it”
unhealthy healthy
strategy
28
About HoneyComb
HoneyComb is the only social adherence app that is specifically targeted to
young adults looking to manage their Type 2 diabetes.
29
UX Considerations & Features
http://internproject.webflow.io/
functionality
• open
• simple navigation
MVP features
• newsfeed
• profile
• tracker
other features
• nutrition
• exercise
30
Feature: Newsfeed
• Newsfeed functions as
homepage
• Users can like, comment or
share content
• Admins will ensure that
relevant content is being
displayed and regulated
31
Feature: Tracker
• Track glucose, insulin,
time of injection and
mood
• Can view day, week, or
month
32
Feature: Profile
• Users can earn badges as a
way to encourage them to
interact within the app on a
regular basis
• Users can save content from
the newsfeed and it will
appear as a collage of in the
profile.
33
Creative Executions
34
We wanted a name that appeals to our target, but also avoids medical
jargon. Playing off the “B” in diabetes, we drew a few parallels:
• Glucose —> honey
• Injection —> stinger
• B cell —> honeycomb shape
35
• a clean yet vibrant design
• simple navigation to promote open communication
• increased type and leading to enhance readability
36
Log In WelcomePrivacy Policy
37
Registration Personalization
Using this personal information, HoneyComb will be
able to deliver a more personalized, yet secure
experience for users
Due to the younger target, HoneyComb recommends
users to choose a username that is not affiliated with any
personal information
38
Loading Pages
Quick and informative pieces of information will circulate
through the loading pages to provide users with easily
digestible, but highly valuable content
39
Newsfeed Menu
The newsfeed, or “The Hive” provides users with an outlet to
engage, interact and socialize with their peers. Alongside
badges, encouraging posts, and Type 2 diabetes-related
articles, users are reminded to utilize the tracker for improved
results
The menu indicates which feature users are currently viewing
and new notifications. The Buzz serves as a FAQ-like forum
where users can submit questions anonymously and
HoneyComb will ask the Hive for crowdsourced answers
40
TrackerProfile
The profile serves as the user’s hub where they can view their
progress through the tracker or by the amount of different
badges they’ve earned. Words of encouragement are displayed
to remind users of their goals
By tracking everything from blood glucose, mood, nutrition,
insulin injections, and weight— users will receive a holistic
view of the results of their treatment regimen, which they
can show to their HCP
41
Promotion Plan
42
Launch Event
promotion planSource: stepout.diabetes.org
Sponsor Step Out:
Walk to Stop Diabetes
HoneyComb will sponsor these walks
across the country, where live DJ’s,
giveaways, free food, inspiration
speakers will be present along with a
booth for app registration help.
!
Step Out has raised more than
$200,000,000 over the last 20 years, and
had more than 100,000 participants in
2014 alone.
43
high school nurses, PE +
health teacher, guidance
counselors
!
we will utilize patients’ primary point
of care during school hours to
distribute digital and leave behind
resources about HoneyComb
pediatricians,
endocrinologists
!
we will target HCP’s to get them to
recommend HoneyComb to their
patients, while also providing digital
and leave behind resources in the
waiting room
partner with the
American Diabetes
Association
!
this partnership will allow us to set
up booths at sponsored events such
as Step Out: Walk for Diabetes, Teen
Adventure Camp, and Caregiver
Program: Diabetes 101
promotion plan
Traditional Tactics
Digital Tactics
44
sponsored
content + ads
think MTV
partnership
promotion plan
WebMD
ads on webMD will meet
our target when they
search online for diabetes
information
think MTV is a vibrant
community where young
people get informed, connect
to each other, express
themselves and take action on
the issues important to them,
their community and their
world
we will create relevant and
shareable content on
BuzzFeed, as well as
sponsored ads on
Facebook and Twitter
Success Metrics
45
• downloads
• registrations
• avg. time per session
• retention
!
success metrics
46
Phase II
47
See: Appendix phase II
1
Phase II
caregiver
counterpart
this update will give caregivers the
opportunity to strengthen their
loved one’s diabetes management,
while still encouraging patients’ to
take ownership of their health.
educational
component
this update will enable caregivers
and patients to access a new tab
within the app that features user-
specific gamified educational
content.
android version
this update will allow Android users
to download the app, to increase
availability and access to all.
48
•Search recipes
•Sort by price, trending,
and recommended
recipes
•Send recipes to others
•Get details on recipes
Phase II: Nutrition
49
Thank you!
50
Appendix
51
Project Charter
52
53
Creative Brief
54
55
Site Map
MAIN NAVIGATION
Profile
2.0
GLOBAL ORPHAN PAGES
0.1
Loading Page
Settings
7.0
Exercise
5.03.0
Nutrition
4.0
Buzz
6.0
NewsFeeds (home page)
1.0
0.2
Error Page
Tracker
3.0
Glucose
3.1
Mood
3.2
Food
3.3
Weight
3.4
Input Fields
3.5
Tracker
Badges
FAQs
Submit a Question
Exercise Card
Exercise Detail
Recipes
Recipe Detail
HoneyComb App Structure
4.0
InTouch Solutions
CLIENT
DATE
8.5.15
VERSION
LEGEND
Generates Email
Features Form
Contains Video
Offsite Link
Phase II
FORGOT PASSWORD FLOW
0.4
Forgot Password
0.5
Confirmation
REGISTRATION FLOW
0.7
Register Page
0.8
Goal Setter
0.9
Profile Builder
0.6
Reset Password
0.3
Privacy Policy

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Intouch Summer Project

  • 1. CHI/NYC Intern Project August 6, 2015 proprietary & confidential
  • 2. lisa nuccio summer 2015 2 account claire shadid account maddie morris account melissa weinberg brid fahey maia bridges creative noah brennan creative/copywriting elizabeth jefferson ux becca wilson planning chelsea katz account not pictured: account account
  • 3. Agenda • assignment • condition • market + competitive overview • target & insight • strategy • ux & creative executions • media plan • success metrics • phase II • appendix • project charter • creative brief • site map 3
  • 4. Assignment create an innovative, multi-channel adherence concept for patients with psoriasis or diabetes. 4
  • 5. 5 Underserved Population After researching both conditions, we discovered an interesting relationship between food deserts and the rise of Type 2 diabetes in children. Food deserts are defined as areas where access to fresh, affordable food is limited and there is a high concentration of cheap and convenient fast food. As a result, the 124,228 children between the ages of 0-18 are not getting the proper nutrition they need and many are becoming overweight or obese. This high occurrence of childhood obesity in these areas is also contributing to the rise of Type 2 diabetes in children— along with the lack of a general understanding of treating this disease. By targeting this underserved population, we strive to provide the most value to the people who need it most. Source: DoSomething.org
  • 6. Diabetes is a chronic, progressive and potentially fatal metabolic disease that is characterized by high blood glucose, either because insulin production is inadequate, or because the body’s cells do not respond properly to insulin, or both. The Condition: Diabetes conditionSource: Tradjenta Knowledge Share 6
  • 7. 7 type 1 type 2 gestational • occurs in around 9.2% of pregnant women around the 24th week, and is characterized by the lack of insulin needed to support both the mother and child during pregnancy. There are 3 types of diabetes… conditionSource: American Diabetes Association • in Type 1 diabetes, the body does not produce insulin ! • patients are born with Type 1 ! • usually diagnosed in children and young adults ! • only 5% of people with diabetes have this form of the disease • in Type 2 diabetes, the body does not use insulin properly. This is called insulin resistance ! • patients develop Type 2 ! • most common form of diabetes, making up to 90-95% of diabetes cases • occurs in around 9.2% of pregnant women around the 24th week, and is characterized by the lack of insulin needed to support both the mother and child during pregnancy. ! • gestational diabetes is temporary
  • 8. Type 2 Diabetes in Children Type 2 diabetes used to be called ‘adult-onset diabetes’ because it was diagnosed mainly in older people. Today, though, more children around the world are being diagnosed with Type 2, so Type 2 is the more common name now. 8 ” “ conditionSource: HealthDay & Centers for Disease Control and Prevention & American Diabetes Association 30% 1 in 3 of youths with type 2 diabetes is projected to increase by over the next 40 years between 2001-2009, the presence of type 2 diabetes in children 10-19 increased 49% children are considered either overweight or obese
  • 9. 9 Prevalence in the U.S. conditionSource: Centers for Disease Control and Prevention the united states has the third largest population of people with diabetes #3 7thdiabetes is the most common cause of death in the U.S. 29 millionpeople are living with diabetes (9.3% of the population) 1 in 3 adults will have Type 2 diabetes by 2050
  • 10. Symptoms initial symptoms include: long-term symptoms include: increased thirst weight loss/gain headaches heart attack vision loss kidney failure condition 10 Source: Tradjenta Knowledge Share
  • 11. Treatment for Type 2 Diabetes 11 People with type 2 diabetes make insulin, but their bodies don't respond well to it. Some people with Type 2 diabetes need diabetes pills or insulin shots to help their bodies use glucose for energy when diet and exercise isn’t enough oral medicationsdiet + exercise insulin injectionsglucose monitoring #1 #2 #3 #4 conditionSource: American Diabetes Association 11
  • 13. 13 $42.3 BINDUSTRY BY 2023 medical costs for people with diabetes are twice as high as those without diabetes medical costs 2 The Diabetes Industry major players market + comp.Source: Datamonitor
  • 14. The Medical Adherence Landscape 14 non-adherence costs the healthcare system $300 bil market + comp.Source: Prescriptions for a Healthy America 30%of non-adherence is due to forgetting people are expected to use diabetes apps by 2018 mil24 annually
  • 15. 15 73% of teens (13-17) have access to a smartphone market + comp. Young Adults: Smartphone Usage Source: Pew Research Center young adults and lower income households are “smartphone dependent”
  • 16. 16 71% 52% 41% 33% social media usage for 13 to 17 year olds Young Adults: Media Usage market + comp. teens want to share, keep things immediately relevant, connect and form communities Source: Pew Research Center
  • 17. Key Findings 17 teens are using smartphones instead of other devices diabetes apps are on the rise patients aren’t staying adherent
  • 18. 18 Top Pharma Apps Care4Today by Janssen Healthcare • sends alerts to family members when patient doesn’t take meds • donates 5 cents to charity with adherence through metrics market + comp. Patient Partner by CyberDoctor • increases medication adherence through gamification by 37% • not tailored to a specific drug My PillBox by Master B • helps track and remind medications • lets users choose between emoticons based on how they feel after taking their meds Source: eVisit
  • 19. Top Diabetes Apps 19 GoMeals by Novartis • tracks glucose, activity, calories and carbs • sharing with FB and twitter • restaurant locator Diabetic Connect by Alliance Health • glucose and mood tracker • allows users to interact with a community of type 1 and type 2 diabetics through forums market + comp. mySugr by Freshware • includes videos and quizzes for type 2 education • allows parents and caregivers to monitor younger patients’ progress Source: Healthline *the blood sugar tracking market is expected to reach $12 billion by 2017
  • 20. Key Insights 20 creating a community around a single goal: adherence this age demographic is more likely to have meaningful engagement trackers will help our target develop a treatment routine social gamification tracking
  • 22. 22 Disconcerted Diabetic g Source: Tumblr 22 target + insight “Seven months later after being diagnosed & I realize now I’m spending day-by-day fighting this disease alone & I don’t know how much longer I can hold on.” I need friends or some form of support group that have type 2 diabetes. I need that. -Type 2 Diabetes patient, tumblr
  • 23. 23 Disconcerted Diabetics 14 18 to years old has access to a smartphone male + female demographics: has Type 2 diabetes treats with insulin target + insight $30,000-50,000 household income multiracial population
  • 24. patient insight 24 I never thought that the way I behaved when I was younger would have any lasting effects on my health. Sure, I snacked a lot and spent a lot of the time sitting indoors, but that was normal in my family. Now there’s so many things I need to keep track of. It’s hard enough trying to manage my diabetes, but even harder when I feel like I'm doing it alone. target + insight
  • 26. 26 Big Idea to unite young adults struggling with Type 2 diabetes with an adherence app that promotes community, happiness and wellness strategy
  • 27. 27 Human Change fear confidence isolation community confusion “I get it” unhealthy healthy strategy
  • 28. 28 About HoneyComb HoneyComb is the only social adherence app that is specifically targeted to young adults looking to manage their Type 2 diabetes.
  • 29. 29 UX Considerations & Features http://internproject.webflow.io/ functionality • open • simple navigation MVP features • newsfeed • profile • tracker other features • nutrition • exercise
  • 30. 30 Feature: Newsfeed • Newsfeed functions as homepage • Users can like, comment or share content • Admins will ensure that relevant content is being displayed and regulated
  • 31. 31 Feature: Tracker • Track glucose, insulin, time of injection and mood • Can view day, week, or month
  • 32. 32 Feature: Profile • Users can earn badges as a way to encourage them to interact within the app on a regular basis • Users can save content from the newsfeed and it will appear as a collage of in the profile.
  • 34. 34 We wanted a name that appeals to our target, but also avoids medical jargon. Playing off the “B” in diabetes, we drew a few parallels: • Glucose —> honey • Injection —> stinger • B cell —> honeycomb shape
  • 35. 35 • a clean yet vibrant design • simple navigation to promote open communication • increased type and leading to enhance readability
  • 37. 37 Registration Personalization Using this personal information, HoneyComb will be able to deliver a more personalized, yet secure experience for users Due to the younger target, HoneyComb recommends users to choose a username that is not affiliated with any personal information
  • 38. 38 Loading Pages Quick and informative pieces of information will circulate through the loading pages to provide users with easily digestible, but highly valuable content
  • 39. 39 Newsfeed Menu The newsfeed, or “The Hive” provides users with an outlet to engage, interact and socialize with their peers. Alongside badges, encouraging posts, and Type 2 diabetes-related articles, users are reminded to utilize the tracker for improved results The menu indicates which feature users are currently viewing and new notifications. The Buzz serves as a FAQ-like forum where users can submit questions anonymously and HoneyComb will ask the Hive for crowdsourced answers
  • 40. 40 TrackerProfile The profile serves as the user’s hub where they can view their progress through the tracker or by the amount of different badges they’ve earned. Words of encouragement are displayed to remind users of their goals By tracking everything from blood glucose, mood, nutrition, insulin injections, and weight— users will receive a holistic view of the results of their treatment regimen, which they can show to their HCP
  • 42. 42 Launch Event promotion planSource: stepout.diabetes.org Sponsor Step Out: Walk to Stop Diabetes HoneyComb will sponsor these walks across the country, where live DJ’s, giveaways, free food, inspiration speakers will be present along with a booth for app registration help. ! Step Out has raised more than $200,000,000 over the last 20 years, and had more than 100,000 participants in 2014 alone.
  • 43. 43 high school nurses, PE + health teacher, guidance counselors ! we will utilize patients’ primary point of care during school hours to distribute digital and leave behind resources about HoneyComb pediatricians, endocrinologists ! we will target HCP’s to get them to recommend HoneyComb to their patients, while also providing digital and leave behind resources in the waiting room partner with the American Diabetes Association ! this partnership will allow us to set up booths at sponsored events such as Step Out: Walk for Diabetes, Teen Adventure Camp, and Caregiver Program: Diabetes 101 promotion plan Traditional Tactics
  • 44. Digital Tactics 44 sponsored content + ads think MTV partnership promotion plan WebMD ads on webMD will meet our target when they search online for diabetes information think MTV is a vibrant community where young people get informed, connect to each other, express themselves and take action on the issues important to them, their community and their world we will create relevant and shareable content on BuzzFeed, as well as sponsored ads on Facebook and Twitter
  • 45. Success Metrics 45 • downloads • registrations • avg. time per session • retention ! success metrics
  • 47. 47 See: Appendix phase II 1 Phase II caregiver counterpart this update will give caregivers the opportunity to strengthen their loved one’s diabetes management, while still encouraging patients’ to take ownership of their health. educational component this update will enable caregivers and patients to access a new tab within the app that features user- specific gamified educational content. android version this update will allow Android users to download the app, to increase availability and access to all.
  • 48. 48 •Search recipes •Sort by price, trending, and recommended recipes •Send recipes to others •Get details on recipes Phase II: Nutrition
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  • 54. 54
  • 55. 55 Site Map MAIN NAVIGATION Profile 2.0 GLOBAL ORPHAN PAGES 0.1 Loading Page Settings 7.0 Exercise 5.03.0 Nutrition 4.0 Buzz 6.0 NewsFeeds (home page) 1.0 0.2 Error Page Tracker 3.0 Glucose 3.1 Mood 3.2 Food 3.3 Weight 3.4 Input Fields 3.5 Tracker Badges FAQs Submit a Question Exercise Card Exercise Detail Recipes Recipe Detail HoneyComb App Structure 4.0 InTouch Solutions CLIENT DATE 8.5.15 VERSION LEGEND Generates Email Features Form Contains Video Offsite Link Phase II FORGOT PASSWORD FLOW 0.4 Forgot Password 0.5 Confirmation REGISTRATION FLOW 0.7 Register Page 0.8 Goal Setter 0.9 Profile Builder 0.6 Reset Password 0.3 Privacy Policy