Presentation on change management from an event entitled 'From Operations to Control' held by Michael Bailey Associates in Amsterdam. Guest speaker Ruud Berendse, a highly experienced Project Manager and Business Analyst discussed how organisations can embrace change and manage it effectively through processes.

2. From operations to control____________________________________________________________________________________________________________
Changing society
Changing organisations
Changing labour

3. Changing society____________________________________________________________________________________________________________

4. Changing society____________________________________________________________________________________________________________
We live in a turbulent time. Developments and
regulations are constantly changing
Big difference between generations

5. Changing organisations____________________________________________________________________________________________________________
We have entered a new era by introducing STP
using Agile to achieve this. This allows us to be able
to keep up with the fast changing environment of
organisations.
Introduction

6. Changing organisations____________________________________________________________________________________________________________
Straight Through Processing
New technology?
or
Proven technology?

7. Changing organisations____________________________________________________________________________________________________________
1986 – Hot strip mill

8. Changing organisations____________________________________________________________________________________________________________
1986 – Hot strip mill
Continuous Measuring-Analysing-Adjusting of settings

9. Changing organisations____________________________________________________________________________________________________________
Holiday reservations: then and now

10. Changing organisations____________________________________________________________________________________________________________
Automatic execution
Start with high data quality
Measuring – Processing - Adjusting
Managed Dashboards
Only exceptions are manually processed
Integrated information systems
Continuous improvement
Goal:
Reduce lead time
Reduce mistakes
Reduce cost
STP - Characteristics

11. Changing organisations____________________________________________________________________________________________________________
STP – Anno 2015

12. Changing organisations____________________________________________________________________________________________________________
The road to the TO BE situation?
Development of the process and services
Operation of the process and improvement
Both are continuous processes because the TO BE situation will
change in time

13. Changing organisations____________________________________________________________________________________________________________
Continuous measurement
Set priorities
Evaluation
Adjusting goal
Step by step
Actions to achieve the TO BE situation

14. Changing organisations____________________________________________________________________________________________________________
Development via Agile scrum project
Scrum process is in fact also STP
The development track to the TO BE situation

15. Changing organisations____________________________________________________________________________________________________________
Step by step implementation – important sub-process first
Because of introduction new sub-processes – measuring
and adjusting is needed to setup the sub-process
Change of mind set and different utilisation of staff -
oversee the whole process
Continuous measuring and adjusting
to improve expanding process.
The operations track to the TO BE situation

16. Changing organisations____________________________________________________________________________________________________________
From operations to controlling
Measurable work – must be monitored
Dashboard driven – in control
High qualified staff
Knowledge of whole process chain
Service oriented
Flexible
Willingness to improve
Changed mind-set in STP environment

17. Changing labour____________________________________________________________________________________________________________

18. Changing labour____________________________________________________________________________________________________________
Direction - responsibility and personal leadership
Versitile specialist – IT, Finance & Risk
The working relationship changes