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Service Bot

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Deep Dive into ServeBot Technology

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Service Bot

  1. 1. BUILDING BLOCKS SERVICE BOT Slack API • Oauth 2.0 • Events API • postMessage • Interactive Messages • chat Update AWS • Lambda • API Gateway • AWS IoT • Dynamo DB
  2. 2. HIGHLIGHTS • Server less –Ease of deployment • Event driven, Stateless – Highly scalable • Real time User Experience – 3 seconds max • Secure – Slack Auth + AWS IAM GOALS • Best Practices from Slack and AWS • Robust to handle “Real world scenario”
  3. 3. STEP 1 : SERVICE ALERT MQTT Client aws IoT Rule –Temperature > 33 0 C Invoke action : Lambda aws Lambda Slack Web API postMessage slack Team Channel – site-engineers attachment Enterprise Software Provision aws DynamoDB Register case AWS SDK DynamoDB Real time, contextual data
  4. 4. STEP 2 : VENDOR QUOTES Site Engineer responds “Yes” in chat Slack call back Events API aws Lambda Slack Events API process Response postMessage aws DynamoDB Get session data AWS SDK DynamoDB Enterprise Software Provision slack Team Channel – site-engineers attachment message buttons
  5. 5. STEP 3 : ENGINEER RECOMMENDS Site Engineer responds clicks “Recommend” on preferred vendor Slack calls via Interactive Messages aws Lambda aws DynamoDB Get session data AWS SDK DynamoDB Enterprise Software Provision slack Team Channel – site-engineers attachment • Remove message buttons • Add text postMessage Async invoke chat Update (with handle of time stamp) First response within 3 sec slack Team Channel – buyer attachment • message buttons
  6. 6. STEP 4 : BUYER RECOMMENDS Buyer • Reviews Engineering preference • Clicks “Recommend” on his preferred vendor Slack calls via Interactive Messages Enterprise Software Provision slack Team Channel –operations-managers attachment message buttons chat Update
  7. 7. STEP 5 : MANAGER APPROVES Operations Manager • Reviews Engineering preference and Buyer preference • Clicks “Approved” to place part or Slack calls via Interactive Messages Enterprise Software Provision chat Update chat Update Everyone has visibility to same information ! No copies out of sync !

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