What is design thinking and how can it be used for creative problem solving? Lucy Finney MBE introduces us to this process and how it can be used alongside Lumina Learning. Watch a video of Lucy giving this presentation: ow.ly/2LdK30nqR9Z Read her article on the topic: https://luminalearning.com/design-thinking

1. Lumina and Design Thinking
Creative Problem Solving in Action

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• Systems approach to Creative Problem Solving – Principles:
- Human-Centred
- Collaborative
- Discovery Based
- Creative
- Action Orientated
• Creating the right environment for innovation:
- The People
- The Physical
- The Process
- The Product
Session Overview

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FIRECONTROL
FIST
ACS
FLOIS

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Systems Approach to Creative Problem Solving – Essential Principles for Innovation
Making people the
heart and focus
Human-Centred
Embracing
ambiguity, making
connections, work
differently
Creative
Harnessing value
from difference;
releasing the
‘collective genius’
Collaborative
Doing not talking
Action-orientated
We learn together
Discovery-based
Understand & Value
Diversity (Lumina)
Paradigms, Adapting &
Teaming
Creative Problem Solving
& Design Thinking
Creative Problem Solving
& Design Thinking
Creative Problem Solving
& Design Thinking

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Systemic approach
The ‘Press’ of the
Physical and Social
environment
A diversity of
People
(true multi-disciplinarity)
A flexible,
robust,
purposeful
Process
The desired
outcomes and
Products
A skillful balance between the four P’s
© CPSB, Used with permission

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Physical Space

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The Process - Based on a combination of the best methods and tool sets
Creative
Problem
Solving
Systems
Thinking
Lean Thinking
Visualization
Diversity &
Personality
Organizational
Development
Design
Thinking

8. Design Thinking Overview | 8
What
is?
What
if?
What
wows?
What
works?
• Step 1: ID an opportunity
• Step 2: Scope your project
• Step 3: Draft your Project Brief
• Step 4: Make your Plans
What Is:
• Step 5: Do your research:
• Secondary research
• Direct observation
• Ethnographic interviews
• Job to be done
• Value chain analysis
• Journey mapping
• Personas
• 360 empathy
• Creating posters
• Step 6: ID insights
• Step 7: Establish Design Criteria
What If:
• Step 8: Brainstorm ideas:
• Blue cards / trigger Q/’s
• Analogies / thief and doctor
• Worst idea
• Contra-logic
• Change perspectives
• Step 9: Develop concepts:
• Anchors
• Bring-build-buy-map
• Forced connections
• Combinational play
• Step 10: Create Napkin Pinches
What Wows:
• Step 11: Surface key
assumptions
• Step 12: Make prototypes:
• Visualisation basics
• Storytelling
• Storyboarding
What Works:
• Step 13: Get
feedback from
stakeholders
• Step 14: Run your
learning launches
• Step 15: Design the
On-ramp
Problem
scope
definition
Step 1-7 are PROBLEM FOCUSSED
Step 8-15 are SOLUTION FOCUSSED
Empathy Testing
Ideas
Explore
the Future
Advance
Prototypes

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4 colours
8 Aspects
3 Personas
People – Understand Yourself
24 Qualities

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People - Valuing Difference & unlock collective creativity and innovation
You can’t solve a problem with the same old thinking:
• Value Diversity
• Understand how personality preferences affect
behaviour
• Adapt – change your behaviour to have greater impact
• Team-up and use directed thinking to unlock the
collective genius

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People – Understand your Team (Teaming)
Teaming:
• Aim High
• Team-up
• Prepare to Fail
• Learn Fast

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People - Team Lumina – What are your strengths?

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NHS Design Thinking Example

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