1. Euler Hermes Collections
Overview
2013
Date | © Copyright Euler
Hermes

2. Contents
1. The Euler Hermes Group
2. Euler Hermes Collections
3. How we work
4. Key Contacts

3. Euler Hermes at a Glance
2012
 2.4 billion Euros consolidated turnover in 2010
 52,000+ clients worldwide
 Presence in over 50 countries on 5 continents
 6,000+ staff worldwide incl. 1,500 risk experts
 770 billion Euros of global exposure
 1,700 claims indemnified per week
 200,000 debt collections handled in over 150 countries
 40+ million companies monitored in our risk database
 20,000 credit limit requests received per day
Euler Hermes has been listed on the Paris Stock Exchange since
 85% of credit limit requests processed in less than 48h April 2000 (ELE.PA)
The Euler Hermes Group is one of the world leaders in credit insurance with 34% global market share
A major player in Other services
 Financing of trade receivables  Bonding & guarantees
 Trade debt collection services  Insurance against fraud
3

4. Contents
1. The Euler Hermes Group
2. Euler Hermes Collections
3. How we work
4. Key Contacts

5. Our Proposition
The global market leader in commercial debt collection, with true end-to-end capability
 Third Party action: External collection involvement achieves results
 Our name is all it takes: Euler Hermes name makes an impact - high profile global brand which is taken
seriously and achieves results
 Trained specialists: Experts focused on B2B professional collection and negotiation ensuring positive
outcome whilst retaining client relationships throughout
 Unparalleled reach: Global network which combines skills, knowledge and local expertise to find a solution
in any market
 24/7 Online access: Our new web based tool, Collections Online, allows case submission, communication,
reporting and updates anywhere, anytime
Key Benchmarks
 650 Collectors worldwide
 €1bn of overdue amounts placed in 2012
 A strong working relationship between Collections and
Credit insurance
 380,000+ debt placements in 150 countries
 Information on over 40 million companies on our database

6. A worldwide presence
Successfully integrated worldwide network to cover all markets
 Collections in over 150 countries around the globe
 Worldwide network of Euler Hermes sister offices and agents
 Key principle - collectors with proximity to the country of the debt
 Strong knowledge of local markets and business culture through our network
 Full service from pre-legal collection through to judgement and enforcement
 Specialists in civil litigation procedures, contract law and commercial debt legislation
Euler Hermes Collections office presence
Belgium Hungary Portugal
Czech Republic Italy Slovakia
Denmark Mexico Spain
Finland Morocco Sweden
France Netherlands Switzerland
Germany Norway United States
Greece Poland United Kingdom

7. Contents
1. The Euler Hermes Group
2. Euler Hermes Collections
3. How we work
4. Key Contacts

8. How we can help
Pre-Due
Pre-Due Pre-legal Legal Debt
Third T&C Early Insolvency
First Party Debt Collection
Party Review Collection Services
Collections Collection Services
Collections

9. Lifecycle of an EHC Debt
Sales Team:
Provide advice and quotes for
new clients. Handle existing
client relationships.
New debt
placement & ACMA
Sales Team
Legal Team: Info-Coordination:
Provide advice and file reviews. Legal Collection
Debt Placement Creating cases, files and
Monitor case files passed from Legal Team &
Info-Coordination
assigning back up documents.
EHC to our solicitors in the UK Solicitors Handle any amendments to case
and our network of lawyers details.
worldwide.
UK & International
Banking:
Payment Received Collection Process Collection Teams:
Process all payments to EHC.
and Invoice Raised UK & International Pre-legal debt collection via
Create client invoices and
Banking Collections Team phone calls, emails & letters.
handle client queries relating to
Handle in-depth client queries
banking.
and liaise with overseas agents
Client
Communication
Customer Services
Customer Services:
Handle client queries regarding
case updates, payments,
invoices and any other issues.

10. Domestic Collections Process
Phase 1: Third Party Pre-Legal Phase 2: Legal Services
 Personal contact with the debtor,
which may include an onsite visit
 Extensive network of domestic
 Series of professional, intensive
legal representatives
phone calls, emails, letters and faxes
 Advice and updates throughout
 Assertive demands whilst
maintaining client-debtor
relationship
Euler Hermes Collections benefits
 Contact made under ‘Euler Hermes
Collections’ name  Partnership with external lawyers
 Dedicated collector per debt  Specialists in civil litigation, contract
 Negotiation by trained, experienced law and commercial debt legislation
collectors  Full service from Judgment to
 Tracing and enquiry actions enforcement for undisputed debt
 Letter Before Action (LBA)

11. Global company, Local presence
CBM Model
Client Liaison/
EHC Service
EHC UK Client Service Provider EHC UK Debtor
Management Provider
40 million companies stored on our internal database

12. Collections Online:
EHC’s online client portal
Request Reporting on
Case updates in
Single or information open and
real time and
multiple case and receive closed cases
key event
uploads payment with status and
emails available
notifications success
Clients can track, update and place debts 24/7

13. Benefits of using EHC UK
 Customer Service Team for any queries or updates
 Dedicated in-house solicitor and legal team
 Multi-lingual in-house collections team
 Member of the Credit Services Association
 AA- financial rating by Standard & Poor's (July 2012)
 Regulated by the Office of Fair Trading and holders of a
consumer credit licence (618519).
 Holders of a valid Data Protection certificate.
 ISO 9001 accredited
 As a company of Allianz and as a sister company of Euler Hermes
our financial integrity has strong backing
 A wide range of economic research regularly available
Winner of the ICM British Credit Awards 2013
Debt Collection Agency of the Year

14. Contents
1. The Euler Hermes Group
2. Euler Hermes Collections
3. How we work
4. Key Contacts

15. Key Contacts
Luke Carpenter
Business Development Executive
Luke.carpenter@eulerhermes.com
Direct Line- +44 (0) 207 860 2422

16. Thank you
for your attention.