1. SERVICE CHARTER
PROFESSIONALISM & QUALITY RESPONSIVENESS
T: (02) 9336 5399 | E: clerk@estc.net.au | E: louise.mathias@sydneybarrister.net.au | W: sydneybarrister.net.au
A: Elizabeth Street Chambers, Level 16/179 Elizabeth Street, Sydney NSW 2000 | DX 102 Sydney
I am committed to the highest standards of professional ethics, advice, and service to my
instructing solicitors and their clients.
This service charter outlines how I will deliver my services to you so that we can work together
harmoniously, co-operatively, effectively, and, ultimately, for a positive and timely case resolution.
You will receive:
> highest professional standards in all
matters
> clear and succinct communication
> legal advice that is considered, strategic
and tailored to your client’s individual
circumstance
> forthright advice and recommendations
> regular updates on the progress of your
matter (and immediate updates on
significant events)
> transparency on fees and costs, and
regular cost reporting.
I will always:
> acknowledge and begin work on
instructions as soon as possible after they
have been received
> provide immediate acknowledgment of –
and action on – urgent requests
> agree time-frames that meet your
requirements
> promptly inform you, and work with you, to
minimise delays when factors beyond my
control impact agreed timelines
> respond promptly when you raise issues or
concerns.

2. I will always treat your
clients with the same
professionalism as I show
you, and will be courteous,
compassionate, and
sensitive to their situation.
At the conclusion of each
case, I will give you the
opportunity to provide
honest and open feedback
via my client satisfaction
survey.
T: (02) 9336 5399 | E: clerk@estc.net.au | E: louise.mathias@sydneybarrister.net.au | W: sydneybarrister.net.au
A: Elizabeth Street Chambers, Level 16/179 Elizabeth Street, Sydney NSW 2000 | DX 102 Sydney
COMMUNICATION
When you telephone me, I will do my best to take your
call immediately. When I cannot, I will return your call
promptly, and always within one day.
Your written correspondence will be acknowledged
promptly, and always within two days.
In turn, I ask you to:
> provide me with all the facts, evidence and
observations in your matter
> deliver all relevant documents as soon as possible
> tell me if you do not understand something (and ask
questions)
> let me know if, at any stage of the matter, you feel that
I am not meeting these standards and give me the
opportunity to rectify the situation.
HELP ME HELP YOU