1. Lorraine A. Hoy
4703 Carnation Grove Lane ∙ Richmond TX 77469 ∙ Cell: 713-494-4391
lorihoy09@gmail.com
SUMMARY:
Proven leadership skills:
 Import and export operations; supply chain process initiatives; shipment tracking
 High quality Customer Service.
 Containerized cargo; weight requirements; equipment specifications.
 Vessel,rail, and truck intermodal planning and monitoring.
 Liquid bulk tank loading, vesselboarding and customs documents.
 Corporate, regional and operational level positions.
 Effective cost-saving measures.
 Chassis lease negotiations. Damage liability and billing.
 Detail oriented.
 Problem solver.
VISION:
 Utilize people skills to optimize team support and timely utilization of resources.
 Adherence to regulations and procedures at best possible cost.
OBJECTIVE:
 Minimize operational costs while maintaining excellent customer service.
 Streamline communication and assess procedures.
EDUCATION:
 Franklin D. Roosevelt Maritime Institute, New York, New York.
Maritime Law ∙ Basic Ocean Transportation ∙ Transportation Regulatory Law
 Kean State College of New Jersey. Business
 Carteret High School. Graduate Honor Student
PROFESSIONAL EXPERIENCE
2009 = Present Yang Ming America, Import Vessel Coordinator
 Import customer service –freight, document, and customs release. Coordinate terminal
operations for exams and rail movement. Monitor dwell time.
 Dispatch truckers for door deliveries, rail arrivals and releases.
 Export bookings – size type, commodity, intermodal routing and vessel allocation.
November 2006 – 2009 BDP International,Logistics Coordinator
 Export booking process (Exxon, Celanese/Oxea Chemicals, Lyondell Basell).
 Enhanced plant load plan in accordance with vesselreceiving time.
 Liquid bulk tanker vesseldocumentation; Resolved tank load rejections by collaboration
between plant loader and tank manufacturer.

2. Lorraine A. Hoy
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March 2005- October 2006 Maersk Line, Customer Service,Key Clients
 Improved telephone and EDI communication between NVOCC and Key Client staff.
 Monitor equipment utilization, trucker liability, and delivery.
 Expedite turn-time of delivery ∙ tracking reports.
 Customs issues ∙ demurrage ∙ detention ∙ overweight ∙ rates.
 Adhere to tariff and regulatory guidelines.
Previous Employment Experience:
Hapag-Lloyd America,Operations Manager Gulf Region
 Transportation and equipment leasing contracts. Negotiation of inland truck and rail.
 Equipment budget and allocation. Balance export/import inventory levels.
 Customer service contract and tariff booking and tracing shipments.
 Liaison between clerical and director level management.
 Promoted due to cost initiatives resulting in net revenues.
 Collaborated maintenance recall of manufacturer defect in expedient timeframe.
Bomar Resources, Inventory Logistics, New York, NY
 Commodities Exchange. Inventory control and price monitoring.

Navieras (Puerto Rico Marine Management), Corporate Manager
 Administration and logistics. Power of Attorney, Licensing.
 Chassis logistic budget.
 Damage equipment liable party billing and coordination of downtime.
 Trained staff in Puerto Rico including 6-month relocation.
 Maintenance and dispatch.
SKILLS
 Logistics data base and terminal operating systems
 Supply chain tracking
 Microsoft Word, Excel, Access
 Excellent collaboration liaison.

Personalreferences available upon request.
January 2017