1. CURRICULUM VITAE
PERSONAL DETAILS
NAMES : LLOYD NKAI
SURNAME : MAUBANE
DATE OF BIRTH : 1968-03-05
GENDER : MALE
POSTAL ADDRESS : 323 CARLETT DRIVE
BRAMLEY VIEW
2090
IDENTITY NUMBER : 680305 6343 081
TELEPHONE : 011 226 3660
NATIONALITY : SOUTH AFRICAN
LANGUAGES SPOKEN : ENGLISH, AFRIKAANS, ISIZULU
SETSWANA
DRIVERS LICENSE : CODE 10
CELLPHONE : 062 875 2412
EMAIL ADDRESS : Lloydmau@nedbank.co.za
EDUCATIONAL QUALIFICATIONS
QUALIFICATION : MATRIC (SENIOR CERTIFICATE)
YEAR MATRICULATED : 1991
INSTITUTION : RATSHEPO HIGH SCHOOL
OTHER QUALIFICATION
INSTITUTION : DAMELIN
MODULE : OFFICE ADMINISTRATION
QUALIFICATION : DIPLOMA
DURATION : ONE YEAR
YEAR OBTAINED : 1998
COURSES : FRONT OFFICE & PA SKILLS
 SWITCHBOARD SKILLS
 TELEPHONE ETIQUETTE
 CUSTOMER SERVICES

2.  FILLING SYSTEM
 PETTY CASH
 STRESS MANAGEMENT
 PROBLEM SOLVING
BUSINESS COMMUNCATION
INSTITUTION : INTUTION COMPUTER COLLEGE
MODULE : CALL CENTER
QUALIFICATION : CERTIFICATE
DURATION : ONE YEAR
YEAR OBTAINED : 2006
COURSES : COMPUTER LITERACY
 MICROSOFT WORD
 MICROSOFT ACCESS
 MICROSOFT EXCELL
 POWER POINT
 E-MAILS
 INTERNET
INSTITUTION : WINCHERSTER ACADEMY
MODULE : CALL CENTRE
QUALIFICATION : CERIFICATE
DURATION : 3 MONTHS
YEAR OBTAINED : 2007
COURSES : INBOUND CALL CENTRE
 TELEPHONE ETIQUETTE
 COMMUNICATION SKILLS
 INTERVIEW TECHNIQUE
 BASIC AND ADVANCED SERVICES
 CUSTOMER SERVICES
 INBOUND CALL MANAGEMENT
INBOUND TRAINING
 INTRO TO MS WINDOWS
 MICROSOFT WORD
 MICROSOFT POWERPOINT
 MICROSOFT EXCEL
 OUTLOOK EXPRESS
 INTERNET EXPLORER
 E-MAILS
OUTBOUND CALL CENTRE

3.  SALES TRAINING
 CROSS SELLING
 UP SELLS
 DEBT COLLECTION
 NEGOTIATION
 ASSERTIVENESS SKILLS
 QUESTIONING
 LISTENING SKILLS
__________________________________________________________________________
EMPLOYMENT HISTORY
EMPLOYER : MEDUNSA
TYPE OF BUSINESS : MEDICINE SCHOOL
PERIOD : 2000 JANUARY 10 TO 28 JUNE 204
POSITION : OFFICE ADMINISTRATION
EMPLOYER : NEDBANK LTD
TYPE OF BUSINESS : RETAIL
PERIOD : 01 MARCH 2005 TO DATE
POSITION : SALES CONSULTANT
(FAIS ACCREDITED)
REFERENCES
NAME : MISS L PHIRI
POSITION : SUPERVISORY
TEL/CELL : 012 521 5617/082 5650 671
NAME : VARIE POOL
POSITION : TEAM LEADER
TEL/CELL : 011 226 3660