1. www.achiever.co.uk enquiries@achiever.co.uk 0121 380 1010www.achiever.co.uk enquiries@achiever.co.uk 0121 380 1010
1. MARKETING&COMMUNICATIONS
• Market courses & drive conversions
• Email marketing & communications
• Live campaign reporting
• Manage social media & SMS
• Surveys for evaluation & feedback 2. PROGRESS SALES &
ACCOUNT MANAGEMENT
• Easily identify prospective customers
• Manage your sales pipeline
• Enquiries & bookings in one place
• Manage existing accounts
3. MANAGECOURSES
&BOOKINGS
• Take online & offline bookings
• Schedule any course type
• Schedule trainers, venues & resources
• Manage waiting lists & course cancellations
• Reschedule courses & move resources
5. REPORTING THAT DRIVES
CONTINUOUS IMPROVEMENT
• Track enquiry to conversion rates
• Identify your “Ideal” customer
• Early warning trigger reports
• Manage staff utilisation & efficiency
4. IMPROVE REVENUE &
CUSTOMER EXPERIENCE
• Book for yourself or others
• Track the learner journey
• Ask a question
• Suggest future courses
• Integration with existing systems
ATMS DELIVERS:
• Drive growth through marketing
and sales conversions
• Identify, understand and satisfy
your ‘IDEAL’ customer
• Save money through automation
and process improvements
ACHIEVER TRAINING MANAGEMENT
SOLUTION (ATMS) OVERVIEW
Truly delivers One View of the Customer & Learner
ATMS utilises the latest technology to enable training providers to drive profits through
communication and conversion, reduce costs through automation and visibility, and
manage courses and customer experience across multiple touchpoints.
ATMS delivers:
Flexibility is the driving concept behind ATMS, whether you manage in-house training, short
courses or complex diplomas, ATMS offers you the tools to streamline and co-ordinate your
enquiry management and course booking process.
A customer-centric philosophy and range of customer support packages ensure that solutions
remain fit for purpose and continue to add value as market and customer dynamics evolve.
• Quickstart and Enterprise approaches offer a range of
implementation, training and go-live options
• A consolidated, single-view of your entire data set
• Automation of duplicated and costly training administration
• Complete control of multi-channel marketing in one
application.
• Customer profiling allows identification of cross-sell and up-
sell opportunities
• Secure hosting options and regular functionality updates
• Configurable reporting and data visibility aid planning and
low risk decision-making
• Online booking portal available 24/7 through your website
to improve booking conversion rates
• Automated billing integrates with existing accounts systems
to reduce admin and payment delays
• A range of support services ensures the maximum power of
the software is leveraged
To discover how ISL and ATMS can help you drive growth,
reduce your cost base and create satisfied key accounts
and new customers, please:
0121 380 1010
enquiries@achiever.co.uk
www.achiever.co.uk
@InteractiveCRM
Developed in collaboration with leading L&D partners and fully
accredited by the Learning and Performance Institute, ATMS
(Achiever Training Management Solution) draws on 20 years
of experience in creating and refining robust, powerful and
scalable Customer Relationship Management (CRM) and Booking
Management solutions, to resolve common business bottlenecks in
the training provision sector.

2. £
Interactive Software’s vision for the Training Management version of Achiever
is both comprehensive and realistic. Interactive Software is performance ready
to deliver against its challenging goals. This is a period of substantial change
among Learning Providers and the need for back office systems to be both agile
and robust has never been greater.
ALAN BELLINGER
Executive Consultant at the Learning & Performance Institute
and responsible for the accreditation.
From the start, ISL demonstrated a real enthusiasm to get
under the skin of our business, allowing them to understand
our brand, business and vision for the future. They got to
know our team individually, translating everyday problems and
bottlenecks that our users encountered into effective solutions.
NICK CAINES
Head of IT at Premier Training International, part of the
Premier Global Group.
1. DESIGN YOUR
COURSE TEMPLATES
• Create any course structure
from template records for
quick scheduling with approval
process
• Update course schedule direct
to your website
• Create and promote concept
courses for viability
2. SCHEDULE ROOMS
AND RESOURCES
• Manage venues, rooms, layouts,
capacities and resources with
warning messages if capacity
is exceeded
• Use waiting lists to maximise
opportunities
• Sync all course information with
Outlook
3. MANAGE STAFF
• View and manage staff diaries
using a simple drag and drop
function
• Restrict a diary when a trainer
is not available or qualified
• Internal and external staff can
be separated and linked to
specific regions or courses
4. MARKETYOUR
COURSES
• Create and deliver
branded, automated and
multi-channel marketing
to targeted audiences
• Use previous customer
history to generate
focused cross and up-
sell opportunities.
• Detailed click-through
and other campaign
analysis
5. TAKE BOOKINGS
ONAND OFFLINE
• Book on behalf of
others or groups
• Bookings can also be
recorded quickly and
easily in the back
office system
• Confirmations sent
automatically or
manually
6. TRACK YOUR
LEARNER JOURNEY
• Suggest future courses for
your learners and receive
online bookings
• Ensure your learners have
the skills and training to
perform their current or future
job function effectively
• Store hierarchies and
responsibilities for talent
management
8. EXAMINATIONS, CERTIFICATION
AND FEEDBACK
• Manage assessments and
examinations
• Log CPD points / hours and
highlight qualifications gained
• Identify skill gaps within the
organisation
9. CUSTOMER SERVICESAND
ACCOUNT DEVELOPMENT
• Receive and direct
queries effectively
• Visual representations of
customer relationships showing
links between company and
contact record
• See partners, customers,
competitors and also links via
social media integration
7.ATTENDANCE
MANAGEMENTAND
COMMUNICATION
• Define waiting list
thresholds to determine
course viability
• Define strategies to
determine contact
frequency
• Assign groups or teams to
manage organisations and
individual
YOUR ROADMAP TO SUCCESS…