This document contains a resume for Lesedi Batlhalefi, a citizen of Botswana. It includes personal details such as date of birth, contact information, and education history. It also outlines work experience in customer service, IT assistance, and network administration roles. Hobbies include music, reading, walking and volunteer work. References are provided. Skills include proficiency in IT fundamentals, business, marketing, customer service and network troubleshooting.

1. GENDER Male
DATE OF BIRTH 2 8 /2/1989
PO BOX 3119
Francistown
Botswana
EMAIL lbatlhalefi.tsiki@gmail.com
RESIDENTIAL ADDRESS Gaborone
LESEDI BATLHALEFI
CONTACT NUMBER: 75524866 & 76477088
PROFESSIONAL PROFILE:
I am an enthusiastic and professional Individual who likes to be part of your organization as well
as being a part of a successful and productive team. I am quick to grasp new ideas and concepts;
I am also innovative and always eager to learn new ideas. I am able to work well on my own
initiative and can demonstrate the high levels of motivation required to meet the tightest of
deadlines even under significant pressure. I possess a strong ability to perform effectively.
EDUCATIONAL BACKGROUND
 2016- C.O.P(CERTIFICATE OFPROFFICIANCY-LONG TERM INSURANCE) Botswana Accountancy
College
 2013-2014- HONS DEGREE IN COMPUTER SCIENCES- TEESSIDE
UNIVERSITY
 2010-2013- PROFESSIONAL DIPLOMA(HONOURS)MICROSOFT AND
NETWORK ENGINEERING TECHNOLOGIES - BOTHO UNIVERSITY
 2006-2007- BGCSE- MOENG COLLEGE (40 POINTS)
 2003-2005- JC- BAKGOPENG CJSS ( SECOND CLASS)
WORK EXPERIENCE
 BOTSWANA LIFE INSURANCE, Customer service Consultant, Financial Institutions,
Employee Benefits & Affinity Groups.
Duties: (claims assessment, data capturing, Customer queries and call answering).From
May 2016 present.
 IT ASSISTANT (2016) Francistown city council under Government volunteers
Scheme. January-april.2016.

2. Duties: (printer configurations, configuring and troubleshooting network, server
management, resetting passwords, cabinet managing i.e. changing fiber optic
cables, desktop configurations).
 NETWORK ADMINISTRATOR at Setlalekgosi Junior Secondary School (2012)
Duties: (troubleshooting network, Active directory management, and password resetting).
 CHOPPIES SUPPERSTORE (2009) As a Shelf Packer.
SOCIAL RESPONSIBILTY AND VOLUNTEERING
 VOLUNTEER BOTSWANA LIFE CLASSIC MARATHON :( October 2016)
Registering people on track, setting tents for the marathon, preparing water, drinks and
fruits for the marathon)
HOBBIES AND INTRESTS
 Music
 Online reading
 Walking
 Volunteer work
LANGUAGE SKILLS
ENGLISH & SETSWANA
PERSONAL SKILLS
 Information Technology Fundamentals-Word, Excel, Power point
 Business Fundamentals
 Personal Effectiveness Transformation
 Marketing Management
 Customer Care, Consumer behavior
 Network Fundamentals& Troubleshooting
 Implementing, Administering Windows 2000 professional
 Managing and maintaining Microsoft Windows server 2003
 Managing Active Directory Infrastructure
 Understanding Object Oriented Analysis

3. REFEREES
Ramandeep Kaur Mrs.Phole Rajeswari Chandrasekaran
Botho University Programmer I.T Lecturer
3919999
Lecture( TU project leader)
Setlalekgosi CJSS
71244300
Botho University
Tell: 3919999