This document outlines different outage scenarios and how outage messages will be displayed depending on the type and location of the outage. Global outages affect the entire site and cascade outage messages down the site hierarchy. Local outages only impact specific sections and can override global messages. Outage messages can be warning messages or full outage notices that also disable login functionality. Messages are populated via Sitecore items and displayed appropriately depending on whether the outage is global or local in scope.

1. • Controlled from: Top tier of the outage message hierarchy
• Effect: Whatever is done here, cascades through all parts of the site
• Use when: All portals are under maintenance
If content is populated
⁃ Warning message appears on the entire site
If “show full outage” box is also checked
⁃ Outage message appears on the entire site
⁃ Sign in/Registration disabled on the entire site
• Controlled from: Specific tier of the outage message hierarchy
◦ Provider
◦ Member, etc.
• Effect: Whatever is done here, only effects specific audience
• Use when: One portal is under maintenance
If content is populated
⁃ Warning message appears on the specific section
If “show full outage” box is also checked
⁃ Outage message appears on the specific section
⁃ Sign in/Registration disabled on the specific section
Global Outage Scenario
Local Outage Scenario

2. Show Full Outage - Check for full outage. Uncheck for partial outage:
We will be performing routine system maintenance Friday at 8pm, February 7th for approximately one hour. During this
time, our web site may be temporarily unavailable. Thank you for your patience.
Show Editor Suggest Fix Edit HTML
Outage Message - Enter an outage message to trigger site outage behavior. If message is blank, site will not have
outage; you should ensure that this field is completely blank by editing the HTML view. Site will only look for an item
with the specific name of "Outage Message". If item does not exist, site will not have outage:
Alert
Quick Info
Item Path: /sitecore/content/Home/Miscellaneous/Alerts/Outage Alert
Item ID: {B90D48B2-B973-458F-BA42-2862CD350E5B}
Item Name: Outage Alert
Item Owner: sitecoreAshrafK
Created From: [unknown]
Template: /sitecore/templates/User Defined/Components/System Outage Alert
Full Outage Notice Sitecore Item
/sitecore/content/Home/Miscellaneous/Alerts/Outage Alert
1.1
1.1
1.2
1.2
Checkbox Trigger
A global warning message becomes a full outage
notice if this box is checked. This will override all
other notices (local, global) that have been set.
Input for a full outage message. If this field is
empty, the system will disregard the "Full outage"
checkbox and behave as if a notice was not set.
Message Input Field
note for Adam
If "full outage" is selected at the top level
and outage message entered - can a
different outage message be used on
member?
I think this functionality would cascade down
the tree until or unless it finds something
lower in the hierarchy. Just like for things
like the quicklinks. Correct Assumption?

3. HOW DO I...
Have a question about how
your plan works? Don’t see
what you’re looking for?
Contact us with your
question.
NEIGHBORHOOD CARE CONTACT US SEARCH
1.4 Outage notice display
During an outage notice, the system will display the
full outage notice in place of any login fields that may
be normally be displayed on the page. The message
will appear by default without the end user interacting
with the page.
Register NowSign In
Our Apologies:
We will be performing routine system
maintenance Friday at 8pm, February
7th for approximately one hour. During
this time, our web site may be
temporarily unavailable. Thank you for
your patience.
Sign In to My Account
1.3
1.3 “Sign In” and “Register now” buttons
The functionality of “Sign In” and “Register now”
buttons are disabled during a full outage. If an end
user clicks on either of these button, then the system
will display an "alert box" with the full outage notice.
(see item#1.5)
1.4
Portal Homepages with Full Outage Notice

4. HELPING PEOPLE
STAY HEALTHY,
GET WELL AND
LIVE BETTER.
NEIGHBORHOOD CARE CONTACT US SEARCH
Sign In Register Now
We will be performing routine system
maintenance Sunday at 8pm, October
20th until midnight. During this time, you
may experience intermittent service
while utilizing our Web site.
Members Providers
Producers Employers
Our Apologies:
We will be performing routine system
maintenance Friday at 8pm, February 7th for
approximately one hour. During this time, our
web site may be temporarily unavailable.
Thank you for your patience.
1.5
1.5 Alert box display
The full outage notice will display in an alert box
if an end user clicks on “Sign In” or “Register Now”
button.
Full Outage Notice “Sign In” and “Register Now” Message

5. HELPING PEOPLE
STAY HEALTHY,
GET WELL AND
LIVE BETTER.
NEIGHBORHOOD CARE CONTACT US SEARCH
Sign In Register Now
We will be performing routine system
maintenance Sunday at 8pm, October
20th until midnight. During this time, you
may experience intermittent service
while utilizing our Web site.
Members Providers
Producers Employers
1.6
1.6 Outage notice display
During a full outage, the system will display the full
outage notice on the homepage of emblemhealth.com
under the “Sign In” and “Register Now” button. The
message will appear by default without the end user
interacting with the page.
Homepage Full Outage Notice Message

6. We will be performing routine system maintenance Saturday at 8pm, June 5th until midnight. During this time,
you may experience intermittent service while utilizing our Member Portal.
Show Editor Suggest Fix Edit HTML
Outage Message - Enter an outage message to trigger site outage behavior. If message is blank, site will not have
outage; you should ensure that this field is completely blank by editing the HTML view. Site will only look for an item
with the specific name of "Outage Message". If item does not exist, site will not have outage:
Alert
Quick Info
Item Path: /sitecore/content/Home/Miscellaneous/Alerts/Outage Message/Members
Item ID: {B90D48B2-B973-458F-BA42-2862CD27AE5B}
Item Name: Outage Alert
Item Owner: sitecoreAshrafK
Created From: [unknown]
Template: /sitecore/templates/User Defined/Components/System Outage Alert
Local Outage Notice Sitecore Item
/sitecore/content/Home/Miscellaneous/Alerts/Outage Alert/*
2.1
All local outage alerts are children of the "outage
alert" item in the sitecore content tree. The new
sitecore content items include, “Provider”,
“Member”, “Producer” and “Employer”
Path to Sitecore Item2.1
2.2
2.2
A local outage message exist if this text field is
populated. If a global outage notice currently exist,
it will be overwritten by the contents of this text field
for the line of business that this sitecore item
applies to only.
Local outage notice text field
Show Local Outage - Check for local outage.
2.3 Checkbox Trigger
A local notice becomes a full local outage if this box is
checked. If set, local login functionality will be disabled
for the line of business in question.2.3

7. Sign In Register Now
Members Providers
Producers Employers
HELPING PEOPLE
STAY HEALTHY,
GET WELL AND
LIVE BETTER.
NEIGHBORHOOD CARE CONTACT US SEARCH
Provider
Sign In
Sign In to Your Account
I am a:
User ID:
Password:
Forgot Your Password?
Register for access
SERVICE NOTICE:
We will be performing routine system
maintenance Saturday at 8pm, June
5th until midnight. During this time,
you may experience intermittent
service while utilizing our Member
Portal.
2.4
If an end user clicks on the “Sign In” button, a
series of input fields will appear. The end user will
be able to select one of four lines of business to
sign into the system. If there is a notice associated
with the selected line of business, then it will
appear above all the existing sign in fields. The
notice will not disable the functionality of an field.
Sign In Outage Display
2.4
Sign In Field with Local Outage Notice

8. HOW DO I...
Have a question about how
your plan works? Don’t see
what you’re looking for?
Contact us with your
question.
NEIGHBORHOOD CARE CONTACT US SEARCH
Sign In to My Account
SERVICE NOTICE:
We will be performing routine system
maintenance Sunday at 8pm,
October 20th until midnight. During
this time, you may experience
intermittent service while utilizing our
Web site.
Continue
Sign In Register Now
2.5
2.5
If an local outage notice exist, then the notice will
appear over any login fields that would usually be
displayed.
Clicking on the “Continue” button will reveal the
sign in fields and the end user will be able log into
the system.
Portal Page Sign In Fields
Portal Homepage with Local Outage Notice

9. HOW DO I...
Have a question about how
your plan works? Don’t see
what you’re looking for?
Contact us with your
question.
NEIGHBORHOOD CARE CONTACT US SEARCH
Sign In to My Account
SERVICE NOTICE:
We will be performing routine system
maintenance Sunday at 8pm,
October 20th until midnight. During
this time, you may experience
intermittent service while utilizing our
Web site.
Register Now
2.6
2.6
If a local outage is set, then all sign in functionality
will be disabled for this line of business.
The “Sign In” and “Register Now” buttons are
“greyed” out to signify it’s disabled state. If an end
user clicks on the "Sign In" button, the system will
display an alert box with the local outage notice
instead of sign in fields. (see item# 1.5 as an a
example)
Portal Page "Sign In" Fields Disabling
Sign In
Portal Homepage with Local Outage Notice and Local Outage

10. Show Full Outage - Check for full outage. Uncheck for partial outage:
We will be performing routine system maintenance Sunday at 8pm, October 20th until midnight. During this time,
you may experience intermittent service while utilizing our Web site.
Show Editor Suggest Fix Edit HTML
Outage Message - Enter an outage message to trigger site outage behavior. If message is blank, site will not have
outage; you should ensure that this field is completely blank by editing the HTML view. Site will only look for an item
with the specific name of "Outage Message". If item does not exist, site will not have outage:
Alert
Quick Info
Item Path: /sitecore/content/Home/Miscellaneous/Alerts/Outage Alert
Item ID: {B90D48B2-B973-458F-BA42-2862CD350E5B}
Item Name: Outage Alert
Item Owner: sitecoreAshrafK
Created From: [unknown]
Template: /sitecore/templates/User Defined/Components/System Outage Alert
Global Warning Message Sitecore Item
/sitecore/content/Home/Miscellaneous/Alerts/Outage Alert
3.1
3.1
A global warning message exist if this text field is
populated. This notice will display if and only if a
local notice does not exist for a particular line of
business or a full outage message has not been
set.
Global Warning Message Textfield

11. Sign In Register Now
Members Providers
Producers Employers
HELPING PEOPLE
STAY HEALTHY,
GET WELL AND
LIVE BETTER.
NEIGHBORHOOD CARE CONTACT US SEARCH
Member
Sign In
Sign In to Your Account
I am a:
User ID:
Password:
Forgot Your Password?
Register for access
SERVICE NOTICE:
We will be performing routine system
maintenance Sunday at 8pm,
October 20th until midnight. During
this time, you may experience
intermittent service while utilizing our
Web site.
3.2
If an end user click on the “Sign In” button, a series
of input fields will appear. The notice will appear
above the existing input flelds without disabling any
fields. The global warning message will be
replaced by any local outage message that exists
for a particular line of business.
Sign In Outage Display
3.2
Homepage sign in Field with Global Warning Message

12. HOW DO I...
Have a question about how
your plan works? Don’t see
what you’re looking for?
Contact us with your
question.
NEIGHBORHOOD CARE CONTACT US SEARCH
Sign In to My Account
SERVICE NOTICE:
We will be performing routine system
maintenance Sunday at 8pm,
October 20th until midnight. During
this time, you may experience
intermittent service while utilizing our
Web site.
Continue
Sign In Register Now
3.3 Portal Page Sign In Fields
3.3
If an global warning message exist, then the notice
will appear over any login fields that would usually
be displayed. If a local notice is associated with a
particular line of business then that notice will be
displayed.
Clicking on the “Continue” button will reveal the
sign in fields and the end user will be able log into
the system.
Portal Homepage with Global Warning Message