3. Synectics Solutions provide services across a range of industries
in the UK and internationally. For 20+ years, we have been
providing leading edge data solutions to help organisations
harness the power of data.
The systems we build and host for our clients are highly
successful in creating more profitable customer relationships,
reducing risk, combating financial crime, and enabling
organisations to meet their compliance and regulatory
commitments.
We achieve this by working with our clients to create innovative
solutions that meet their data driven challenges. We are
renowned in the markets in which we operate for our
dedication to customer satisfaction and for providing highly
tailored solutions that meet our clients’ complex needs.
We are proud of our unique company culture in which we
nurture our employees and empower them to fulfil their
potential; this enables us to work together to achieve excellence
in all of our business operations.
This document summarises the diverse and vast range of
product and service offerings available across multiple sectors
that enable our clients to further enhance their fraud prevention
and detection capabilities, whilst reducing financial exposure
and supporting best business practices and efficiencies.
Introduction
For more information on any of our product and service
offerings please contact us.
Email: info@synectics-solutions.com
Call: 01782 664 000
03
4. SIRA is a market leading solution which includes a wealth of
functionality including data cleansing routines, rule and
workflow configuration, and processing of consortium data
including National SIRA and CIFAS+ (subject to membership).
The financial crime landscape is continually evolving and new
threats emerge on a daily basis. As a result, Synectics Solutions
continually seeks to improve the SIRA system through
identification of value added services. This continual
improvement process ensures that the needs of the industry
are met and that our clients get the most from the solution.
This document outlines the diverse range of additional services
which are available for integration, enabling users to further
enhance their fraud prevention and detection capability.
These include optional additional components, data services,
and software modules.
If there are any services which are not listed but would add
benefit to your organisation, please contact us using the
contact information on the previous page and we will be
happy to discuss.
Our Orion and AppCheck
products are also available
direct to the private sector.
Please turn to pages 09
and 11 to find out about
these services.
With some of the most advanced and flexible data
service architecture available, Synectics Solutions provides
organisations large and small with a truly industry leading fraud
prevention and detection platform. Not only do we enhance
our clients’ fraud prevention capabilities, we also offer a range
of solutions to support business efficiencies around regulatory
requirements such as KYC (Know Your Customer), AML (Anti
Money Laundering), and ID&V (Identification and Verification).
04
5. Quote Screening
Quote Screening enables users from
the Insurance sector to identify fraud
matches at the point of quote in real
time. There are two different
methods available:
+ Direct (provided directly by
Synectics Solutions)
+ Via IQ (provided in partnership
with Insurance Initiatives Ltd)
Recall
Open account screening on an
ad-hoc or regular basis, enabling
clients to achieve regulatory
compliance and providing ongoing
management of fraud risks across
the existing customer base.
The service allows the accounts to be
screened against any combination of
SIRA data services.
Third Party Administration
The service enables screening of
third party applications through the
SIRA solution, providing a facility
which can be used for the purpose
of on-going management of panels
(i.e. brokers, solicitors).
The service allows for screening
against any combination of SIRA
data services.
Transactional Monitoring System
(TMS)
The solution enables users to extend
the reach of SIRA by providing
fraud prevention and anti-money
laundering screening on live
accounts and the associated
transactional behaviour.
The solution includes a customisable
referral strategy through the
deployment of user defined rules
and work queues.
Credit Bureau Call
Flexible, seamless access to Electoral
Roll, County Court Judgments, Credit
Account performance, Linked
Addresses and more. The service can
be provided via a link to a preferred
UK Credit Reference Agency and
can be accessed on an ad-hoc or
automated basis.
CallValidate
An ID Verification and Bank Account /
Credit Card checking service
integrated into the SIRA solution via
an automated and integrated web
services call to Callcredit.
The results are used to generate
pre-defined alerts which can then be
incorporated as indicators within the
overall referral strategy.
CallML
An ID Verification service integrated
into the SIRA solution via an
automated and integrated web
services call to Callcredit.
The results are used to generate
pre-defined alerts which can then be
incorporated as indicators within the
overall referral strategy.
Claims Underwriting Exchange (CUE)
Validation against the CUE dataset
which holds details of all motor, home
and personal injury incidents reported
to insurers.
The service can be integrated via an
automated web services call to a
preferred supplier. Alerts can be used
to highlight misrepresented claims
histories, multiple claims and
potentially fraudulent claims.
Additional
Components
Data Services
Case Management
An integrated case management
tool which allows all activity and
information related to an
investigation to be captured and
stored within a central repository.
Outcome data (including associated
financials) can be incorporated,
allowing management information
to be created and disseminated to
key stake holders. This component
leverages the SIRA workflow
capability and information can be
imported to avoid the need for
manual data entry.
Employee Vetting
Employee Vetting offers a flexible
screening service which focuses on
employee data, including temporary
staff and contractors.
Employees can be screened on an
ad-hoc or regular basis (at point of
hire or throughout employment)
against any combination of available
SIRA data services.
Please note that access to
some data services may
require direct negotiation
with the respective
third-party supplier.
05
6. Companies House
Integrating this service provides
automated validation against the
Companies House register during
loading or ad-hoc searches via
hyperlink click-through on the SIRA
user interface.
Criminal Intelligence
Using the Criminal Intelligence data
service provides automated
validations against a dataset
containing alerts and warning
notices provided by law enforcement
agencies such as the National Crime
Agency and the Metropolitan Police.
The resulting alerts can be
integrated directly within the overall
referral strategy.
Disclosure of Death Registry
Information (DDRI)
Automated verification against
deceased records sourced directly
from the General Register Office
to support the fight against
Impersonation of the Deceased
fraud (IOD). The resulting alerts can
be integrated directly within the
overall referral strategy.
FraudMark
The service provides a scoring
model (created by Corelogic) which
analyses borrower and property data
in order to identify subtle differences
that indicate fraudulent activity.
It also compares entity behaviour
with closest peers and monitors for
changes in entity behaviour from
recent history.
IP Verification
The service is used to identify the
geo-location of IP addresses
associated to enquiries and can be
used to highlight suspicious
inconsistencies when compared to
the physical addresses provided on
enquiries. The service is provided by
Neustar and is integrated via an
automated and integrated web
services call.
Land Registry
Direct access to Land Registry
searches are provided through the
SIRA solution via a hyperlink.
The service can be utilised to validate
property ownership at a supplied
address in order to identified
scenarios such as bogus valuations,
false identity and unusual
instructions or transactions.
Mirage
The service provides automated
screening against a dataset of
known accommodation addresses
and virtual offices. The results of
the service can be incorporated as
indicators of potential fraudulent
activity (such as identity theft
utilising mail drop addresses) within
the overall referral strategy.
National Fraud Initiative Data Sets
The service provides validation
against one of the most
comprehensive sets of public sector
data available today, comprised of
over 200 million records which are
collated across more than 1,300
organisations.
The available datasets include
(but are not limited to) Housing
and State Benefits, Council Tax,
UK Visa & Immigration, Payroll,
Public Sector Insurance Claimants
and Taxi Licences.
PEP Screening
The service provides automated
validation to a confirmed list of
Politically Exposed Persons (PEPs),
Special Interest Persons (SIPs) and
Relatives and Close Associates
(RCAs). The dataset can be sourced
from the preferred supplier (including
Dow Jones).
Property Risk
The service (provided by Rightmove
or Landmark Analytics) allows the
integration of property risk alerts into
the SIRA solution via an automated
web services call. The data is used to
provide fraud alerts identifying
anomalies or intelligence relating to
a property, such as recent rentals,
recent sales, over valuations etc.
Device Intelligence
Provision of device authentication
and reputation screening powered
by iovation’s ReputationManager
360 product.
The resulting device information
(including known history, links and
anomalies) is then used to highlight
potential fraudulent activity which
would ordinarily go unnoticed.
06
7. Safe Move Scheme
The Safe Move Scheme (provided
by BE Consulting) is a property
transaction data management
system focused on addressing the
guidelines which resulted from the
Mortgage Market Review (MMR).
The solution aims to assist lenders
in providing a safe (end-to-end)
mortgage transaction by conducting
a wide variety of checks and
reducing the risk of fraud.
Integration of the service within SIRA
provides access to a wide variety of
alerts relating to both the transaction
and all parties involved.
Sanctions
Automated validation against a
list of financial sanctions targets,
enhancing anti-money laundering
controls. The service is directly
integrated within the SIRA solution,
and results can be utilised within the
overall referral strategy.
All global sanctions lists are available
via integration of the Dow Jones
Watchlist, or alternatively the
following lists can be accessed
individually:
+ HM Treasury (UK)
+ Sanctions (OFAC)
The Affordability Report (TAR)
The service utilises shared income,
current account and credit data
(sourced by Callcredit) in order to
assess affordability, identifying
consumer indebtedness and verifying
income. The service is integrated in to
the SIRA solution via an automated
and integrated web services call.
Software Modules
Advanced Matching
The service provides an enhanced
matching capability through
utilisation of a variety of sophisticated
techniques in order to maximise the
quality of resulting referrals. A variety
of options are available:
+ Phonetics
+ Comparisons & Transpositions
Cifas Autofile
The service provides a direct interface
to the Cifas National Fraud Database.
Users are able to upload proven
fraud cases to Cifas directly from the
associated enquiry in SIRA. Enquiry
level details are automatically copied
to the upload service reducing the
time taken to complete the task.
Data File Upload
The service enables users to upload
bulk data to the Stop File repository
within the SIRA solution via a user
friendly and secure interface. This
allows the user to add intelligence
from multiple sources at the same
time whilst eliminating the need
to manually enter records on an
individual basis.
Letter Production
The service enables customised
letters (which are utilised as part of
ongoing investigations) to be
produced and stored directly within
the SIRA solution. These letters can
then be generated directly from
referrals and relevant information
can be auto-populated, resulting in
efficiency gains for users.
Referral Scorecard
The service provides the ability to
enhance the investigation process
through the introduction of
questionnaires within the SIRA
solution. The service is delivered via a
fully customisable, front-end interface
for building, maintaining and
recording behavioural indicators and
risk responses. Automated workflow
generation allows for referrals with
highest risk indicators to be flagged
for further investigation.
Risk Ranking
The service allows multiple risk and
fraud scoring models to be integrated
within the SIRA solution. The scoring
models can utilise a variety of
attributes including enquiry and
match details, and the resulting
scores can be leveraged within the
overall strategy for referral and
prioritisation purposes.
SQL Web Tool
The service provides access to views
of the SIRA database, enabling
generation of ad-hoc data extracts,
queries and reports which can be
used as part of fraud investigations,
strategy planning and MI.
The service is available via a user
friendly interface and is suited to SQL
trained Data Analysts. Please note
that a parameter based reporting
suite can be customised during
implementation.
07
The majority of SIRA’s data services, additional components,
and software modules are available for both the Finance and
Insurance industry.
For more information contact info@synectics-solutions.com or
speak to your Relationship Manager.
8. The Predictive Analytics team develop and utilise advanced
predictive modelling algorithms to greatly enhance
Synectics Solutions’ proactive fraud prevention and detection
capabilities and to complement our already powerful
anti-fraud matching techniques.
To put it simply, predictive analytics is the scientific
methodology that provides insight into complex data to find
the best course of action for your business.
Analysing data, such as customer behaviour, can be
overwhelmingly challenging. Predictive analytics can navigate
through your data to consistently provide precise solutions in a
timely manner, to lead you to great success.
Across a wide variety of industry
sectors, this complex technology
offers many exciting benefits to our
clients. These benefits include:
+ Improving the efficiency of existing
referral workflows to discover fraud
in a timelier and more effective
manner, resulting in financial and
operational gain
+ Identifying new workflow streams
by predicting fraud cases with both
direct or indirect links to existing
adverse data
Leveraging your fraud technology
with this analytics functionality does
not just predict fraud but also:
+ Fast tracks non-adverse enquiries
and improves the customer journey
+ Predicts policies that will go on to
claim to help price the risk more
accurately
+ Identifies customers who will most
likely repurchase
+ Improves the development and
execution of marketing campaigns
+ Increases the efficiency of existing
referral workflows by reducing
false positives to find fraud more
expediently
08
9. Orion is a network visualisation tool which is capable of
conducting extensive searches of data, looking for links between
multiple enquiries and entities that may reveal the existence of
organised network activity.
It is a flexible product that allows clients to explore data and
relationships in innovative ways, thus identifying new and often
subtle developments in the way organised fraud is perpetrated.
Orion uses these links to build a
visualisation of the relationships
between all connected parties.
By building a collection of links,
users may create a dynamic
graphical representation of a
network showing how it
develops over time.
The Financial Crime Intelligence team is part of our Business
Intelligence department and provide Synectics Solutions with
a financial crime knowledge base derived from 40+ years
combined industry experience. The team play a critical role in
helping us understand the financial crime landscape across
both the insurance and finance sectors.
Its core purpose is to support the business with first class service
across a variety of areas, covering product initiatives and
developments, the National SIRA audit program, strategic
client advice, fraud performance and rule analysis, organised
fraud intelligence alerting, and financial crime insight reporting.
09
10. Automotive CRM (Customer
Relationship Management)
Automotive CRM provides car
dealerships with easy to use lead
management and sales funnel
functionality so that they can easily
manage and maintain their customer
correspondence dependent upon
where the customer is in their
renewal cycle.
National Network Managers or Local
Dealerships can all run segmented
and targeted communication
campaigns to put real marketing
power into the hands of all levels of
their sales organisation.
The system also provides support
for Salesman Lead Sheets alongside
a host of reporting, campaign
scheduling and letter management
tools which all come as standard
features.
Auto Finance Configurator
We provide a range of solutions
capable of integrating within a
client’s own vehicle configuration
systems to enable them to offer their
customers a variety of finance and
insurance products across multiple
online and mobile platforms.
No matter how large, complex or
geographically diverse a client’s
dealership network is, the Auto
Finance Configuration systems can
ensure that they are able to work
with a variety of credit and insurance
underwriters to provide tailored
products that suit their customer’s
profile or location across the client’s
dealership network.
Synectics Solutions have been providing Automotive finance
configuration and Customer Relationship Management (CRM)
systems to some of the world’s biggest automotive and car
finance brands for 20+ years. Both of these products have
been implemented throughout Europe, enabling both large
and small automotive dealerships to develop highly tailored
communication strategies with their customers within their
European and local markets.
These systems ensure our clients can build effective
relationships with their customer base to increase customer
satisfaction, improve retention rates, and increase profitability.
10
11. For 20+ years, Synectics Solutions have been working with
various Government departments, laterly the Cabinet Office, as
part of the National Fraud Initiative (NFI Detect). NFI Detect is
a sophisticated data matching exercise that matches electronic
data within and between public and private sector bodies to
prevent and detect fraud. It has run every two years since 1996
and, to date, has been used to identify fraud and overpayments
totalling more than £1.17 billion. The data contains over 200
million records there are over 1,300 participants from a range
of government departments, government agencies, and private
organisations including the NHS, the Student Loans Company,
police forces, local authorities and housing associations.
AppCheck
AppCheck is the application
verification system powered by
intelligence gathered as part of the
NFI Detect service. Every application
to your organisation brings a hidden
risk that they are not who they say
they are or that they fail to declare
all the relevant information that
might affect their entitlement to a
benefit, a service or employment.
AppCheck can help to reduce the
number of fraudulent or mistaken
claims made by validating and
authenticating an individual on
application against one of the most
sophisticated data sets available in
real time.
NFI FraudHub
NFI FraudHub provides Local
Authorities, Government Agencies
and Housing Associations with the
ability to regularly match their
collective data sets against each
other and / or against the NFI Detect
core data to provide insight and
intelligence to facilitate the prevention
of mistaken or fraudulent payments.
NFI ReCheck
NFI ReCheck for public sector
organisations is a flexible and cost
effective system that allows you to
manage and monitor ongoing
customer relationships to reduce
fraud. Customer circumstances can
often change meaning that so does
their benefit or service entitlement.
NFI ReCheck allows you to
retrospectively check existing
customer records against one of the
most sophisticated data sets
available to identify these changes,
reducing the financial loss to your
organisation.
11
Our SIRA and Orion
products are available
direct to the public sector.
Details of these services
can be found on pages
04 and 09.
12. Synectics Solutions Ltd, Synectics House, The Brampton
Newcastle-under-Lyme, Staffordshire, ST5 0QY
+44 (0) 1782 664000
info@synectics-solutions.com
www. synectics-solutions.com
Synectics Solutions provide services for a range of industries in the UK and internationally. For 20+ years, we have been
providing leading edge data driven solutions to help organisations harness the power of data.
The systems we build and host for our clients are highly successful in creating more profitable customer relationships,
reducing risk, combating financial crime, and enabling organisations to meet their compliance and regulatory commitments.
We achieve this by working closely with our clients to create innovative solutions that meet their data driven challenges.
We are renowned in the markets in which we operate for our dedication to customer satisfaction and for providing highly
tailored solutions that meet our clients’ complex needs.
We are proud of our unique company culture in which we nurture our employees and empower them to fulfil their potential;
this enables us to work together to achieve excellence in all our business operations.
Synectics Solutions Classification: Public / SOS0116
