1. How does this all work?
Unlike some of the websites advertising for reliable and trustworthy tradespeople, we are only
here to make sure that the consumer has the best choice of professional to complete the job.
Give your company the best possible exposure on TrustATrader by making sure you give out a
link to your online profile (where a review can be left) after completing a job, or ask a customer
to complete a review card. Companies who receive the most work via TrustATrader are those
who have a decent number of recent reviews, have added photographs to their profile and
provided as much information about their company as possible. This ensures that your company
is going to be the first contact for all those consumers in your specified areas looking for your
particular trade.
I've got loads of certificates through training - can I list these
on my Membership Profile?
Yes you can! We can add the different logos for you, and can also fill in an extra box with any
qualifications you can confirm with copies of certification. Obviously it is obligatory to provide
us with any NICEIC, Part P Compliant, or Gas Safe Registration if you work in those fields.
How do I change my profile details?
It's simple to just sign in to your membership account on Trust a Trader.com and update any of
your company details, add profile images or check the performance of your adverts via the
detailed stats available to all TrustATrader.com members. If you have any trouble, you can of
course call our Administration Team on 01438 870096. They'll be happy to help you with any
problem you may be having.
I've run out of feedback forms, how do I get some more?
Give our Administration Team a call on 01438 870096 and they'll get as many as you require in
the post to you straight away!

2. What happens if I get a bad review?
If a customer gives feedback under 60%, our system initiates an automatic investigation, and the
feedback is sent directly to our Administration Team. It is not possible for a customer to leave a
poor rating without it first being seen by our team. This means that we contact you and the
customer first to find out what the issues were. If it is deemed suitable that a poor reference is
left, then we let the future customers on TrustATrader.com know, because we have checked that
it is reliable customer feedback. The reason that we check is to confirm the authenticity of the
review.
A customer said they're going to complain about my job -
what will happen?
We will negotiate and arbitrate on behalf of both the Member and the customer to resolve any
outstanding issues. Whilst a complaint is being investigated, your membership may be suspended
if the complaint is of a serious nature. In extreme circumstances where a complaint is not
resolved, and work is substandard, a trader will be removed from the Trustatrader.com website,
and it will not be possible to re-join at a later date. A pro-rata membership refund will be given.
Is there a charge for a tradesperson to join
TrustATrader.com?
Yes there is. We charge a yearly fee for membership, and this ensures that as a tradesperson, you
know that we will do everything to help you; from sorting out your insurance to uploading
photographs to your profile. We are here to provide the consumers with your valuable skills and
experience, and of course that's called advertising!
What happens if I tell a friend what a great website this is,
and they want to join too?

3. As a thank you to you for recommending us to a friend, don't forget, once they have signed up
we'll send you a £50.00 cheque! It's worth remembering that 70% of all our new members are
recommended by traders who are currently on our site. After all, as I'm sure you'll agree, word of
mouth is the best recommendation there is, which is just how TrustATrader.com works!
What are you waiting for? Pick up the phone and speak to one of our sales team now, on 01438
870097, and let's get your business on the map today!
A MEMBERSHIP CHECKLIST for when you call, we'll ask you for:
Minimum of 5 references
Copy of your insurance documents
Minimum of 2 years experience in your trade
To hold all qualifications required by law to carry out your work
To agree to our Terms & Conditions/Complaints procedure
To uphold the high standards expected of our members
Any other questions?
Any questions you may have, feel free to call our dedicated team to talk through with you how
best to make TrustATrader.com work for you. We are available to offer you advice on uploading
photographs to your profile, adding your reviews or updating any information you may wish to
change. Don't worry about leaving us a message after office hours, we always pick up your
messages first thing in the morning, so we'll always aim to get back to you first thing the next
working day!