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PFCH Email Record
From: Davis Geach <[email protected]>
To: Zachary Hardie
Subject: Increase in nursing staff
Zach:
Caterina has been insisting for some time that we need to hire
more
nurses. I’ve arranged for her to give a presentation to the Board
next
month to plead her case. I know that following her
presentation, they
will want me to advise them of any alternatives.
Caterina’s argument is that the nurses are over-worked and that
has a
negative effect on patient care and also leads to the nurses
leaving
PFCH for other hospitals. I’m wondering whether giving the
nurses a
raise might solve the problems.
Please put together some numbers to compare hiring more
nurses versus
giving the nurses a raise.
Davis Geach, President/CEO
Please consider the environment before printing this email.
This message is private and confidential. If you have received
it in error, please contact the sender immediately and delete it
from your system.
PFCH Email Record
From: Zachary Hardie <[email protected]>
To: Caterina Hossack
Subject: Re: Increase in nursing staff
Hi Caterina.
Mr. Geach asked me to prepare some information for the Board
of
Directors relating to your proposal to add more nurses to the
hospital
staff. In order to do this, I need to know the current nursing
ratio
and what nursing ratio you are proposing.
Thanks for your help.
Zachary Hardie, Chief Financial Officer
Please consider the environment before printing this email.
This message is private and confidential. If you have received
it in error, please contact the sender immediately and delete it
from your system.
PFCH Email Record
From: Caterina Hossack <[email protected]>
To: Zachary Hardie
Subject: Re: Increase in nursing staff
The hospital currently maintains a 5 to 1 nursing ratio (5
patients for
every nurse). I will suggest to the Board of Directors that we
move to
a 4 to 1 nursing ratio (4 patients per nurse).
Will the information that you are preparing address patient care,
worker satisfaction and nursing turnover?
Caterina Hossack, Chief Nursing Officer
Please consider the environment before printing this email.
This message is private and confidential. If you have received
it in error, please contact the sender immediately and delete it
from your system.
PATTON – FULLER COMMUNITY HOSPITAL
From: Zachary Hardie, CFO
To: Davis Geach, President/CEO
Re: Increase in nursing staff
Per your request, I have prepared a financial analysis comparing
the increasing of the
nursing staff to the granting of an across the board raise to the
existing nursing staff.
In order to have a common basis for the comparison, it was
necessary to take our existing
salary and benefit costs for the nursing staff and show how they
related to the existing
patient/nurse ratio. I have attached as an exhibit a table that
presents our current patient
statistics. While the hospital has a capacity of 600 beds, we
generally have only 60% of
the beds occupied. The occupancy of the hospital is also
affected by well-established
seasonal fluctuations. Using the average occupancy and the
expected seasonal
fluctuations, we try to anticipate our daily and monthly patient
loads and match our
staffing needs accordingly. The attached table sets forth that
modeling and shows how
changes in the daily and monthly patient census affect our
patient revenues.
Also attached is a second table that deals with our nursing
statistics. Using the expected
number of patients per day from the first table, it sets out how
many nurses would be
required to serve the patients ,based on our existing 5 to 1
nursing ratio, and then what
the cost of those nurses is based on the existing average salary
and benefits of the nurses,
expressed as an hourly wage of $30 per hour. The table then
sets forth how the nursing
costs would be changed by either giving the nurses a $1 per
hour raise or by changing the
hospital’s nursing ration to 4 to 1 (4 patients for every nurse).
If you need any additonal information, please let me know.
Jan Feb Mar Apr May Jun
Days in the month 31 28 31 30 31 30
Patient Days (60% occ x seasonal x days in month)
13,271 11,983 12,286 10,171
9,092 7,258
Average Census:
Patton Fuller # of beds= 600
Patton Fuller avg occupancy (HFMA) 60%
Patton Fuller Avg Daily Census (ADC) 360
Month as % of Average "Seasonal Adjustment" 119% 119%
110% 94% 81% 67%
Patton Fuller Avg Daily Census w/seasonal adj. 428 428 396
339 293 242
Patton Fuller Avg Net Rev/pt day $ 3,500
Average Daily Revenue 1,498,381 1,497,857
1,387,134 1,186,616 1,026,495 846,801
Patton Fuller Avg Net Rev/month (1000's) $ 46,450 $
41,940 $ 43,001 $ 35,598 $ 31,821 $
25,404
Patton - Fuller Community Hospital
Patient Statistics
C:Documents and SettingsmkriordaMy DocumentsWeb
DevelopmentCIST ServerCISTVOP
DevelopmentHealthcarePFCHHosDeptsCFO2009
Financial Statements2009PatientStatsPDF.xls
Jul Aug Sep Oct Nov Dec Total
Days in the month 31 31 30 31 30 31 365
Patient Days (60% occ x seasonal x days in month)
7,294 10,723 11,182 11,607
13,419 13,113 131,400
Average Census:
Patton Fuller # of beds= 600
Patton Fuller avg occupancy (HFMA) 60%
Patton Fuller Avg Daily Census (ADC) 360
Month as % of Average "Seasonal Adjustment" 65% 96% 104%
104% 124% 117% 100%
Patton Fuller Avg Daily Census w/seasonal adj. 235 346 373
374 447 423
Patton Fuller Avg Net Rev/pt day $ 3,500
Average Daily Revenue 823,560 1,210,686
1,304,520 1,310,523 1,565,592 1,480,451
Patton Fuller Avg Net Rev/month (1000's) $ 25,530 $
37,531 $ 39,136 $ 40,626 $ 46,968 $
45,894 $ 459,900
Patton - Fuller Community Hospital
Patient Statistics
C:Documents and SettingsmkriordaMy DocumentsWeb
DevelopmentCIST ServerCISTVOP
DevelopmentHealthcarePFCHHosDeptsCFO2009
Financial Statements2009PatientStatsPDF.xls
Jan Feb Mar Apr May Jun
Number of Patients per day 428 428 396 339 293 242
Cost of nurse per hour w/benefits 30.00$ 30.00$
30.00$ 30.00$ 30.00$ 30.00$
Cost of nurse per 24hour day 720.00$ 720.00$
720.00$ 720.00$ 720.00$ 720.00$
Number of nurses per patient based on 5 patients per nurse or a
"5
to 1" nursing ratio 0.2
Number of nurses per day 85.6 85.6 79.3 67.8 58.7 48.4
Nursing cost per day 61,648$ 61,626$ 57,071$
48,821$ 42,233$ 34,840$
Nursing cost per month 1,911,078$ 1,725,532$ 1,769,190$
1,464,623$ 1,309,221$ 1,045,194$
Simulation: Effect of a $1 per hour raise for all nurses
Cost of nurse per hour w/benefits 31.00$ 31.00$
31.00$ 31.00$ 31.00$ 31.00$
744.00$ 744.00$ 744.00$ 744.00$ 744.00$
744.00$
Number of nurses per patient based on a ratio of 5 patients per
nurse
or a "5 to 1" nursing ratio 0.2
Number of nurses per day 85.6 85.6 79.3 67.8 58.7 48.4
Nursing cost per day 63,703$ 63,680$ 58,973$
50,448$ 43,641$ 36,001$
Nursing cost per month 1,974,781$ 1,783,050$ 1,828,163$
1,513,444$ 1,352,862$ 1,080,034$
Increase in cost per month due to a $1 raise per nursing hour
63,702.62$ 57,517.73$ 58,973.00$ 48,820.77$
43,640.71$ 34,839.80$
Simulation: Effect of changing to a "4 to 1" nursing ratio
Number of nurses per day 0.25 107.0 107.0 99.1 84.8 73.3 60.5
Nursing cost per day (Nursing ratio of "4 to 1" and an hourly
rate of
$30 ) 77,060$ 77,033$ 71,338$ 61,026$
52,791$ 43,550$
Nursing cost per month 2,388,848$ 2,156,915$ 2,211,487$
1,830,779$ 1,636,527$ 1,306,493$
Increase in cost per month due to a change in nursing ratio
from 5 to 1 down to 4 to 1 477,770$ 431,383$
442,297$ 366,156$ 327,305$ 261,299$
Nursing Statistics
Patton - Fuller Community Hospital
C:Documents and SettingsmkriordaMy DocumentsWeb
DevelopmentCIST ServerCISTVOP
DevelopmentHealthcarePFCHHosDeptsCFO2009
Financial Statements2009NursingStatsPDF.xls
Jul Aug Sep Oct Nov Dec Total
Number of Patients per day 235 346 373 374 447 423
Cost of nurse per hour w/benefits 30.00$ 30.00$
30.00$ 30.00$ 30.00$ 30.00$
Cost of nurse per 24hour day 720.00$ 720.00$
720.00$ 720.00$ 720.00$ 720.00$
Number of nurses per patient based on 5 patients per nurse or a
"5
to 1" nursing ratio 0.2
Number of nurses per day 47.1 69.2 74.5 74.9 89.5 84.6
Nursing cost per day 33,884 49,811 53,672
53,919 64,413 60,910
Nursing cost per month 1,050,392 1,544,143 1,610,150
1,671,479 1,932,388 1,888,210
Simulation: Effect of a $1 per hour raise for all nurses
Cost of nurse per hour w/benefits 31.00$ 31.00$
31.00$ 31.00$ 31.00$ 31.00$
744.00$ 744.00$ 744.00$ 744.00$ 744.00$
744.00$
Number of nurses per patient based on a ratio of 5 patients per
nurse
or a "5 to 1" nursing ratio 0.2
Number of nurses per day 47.1 69.2 74.5 74.9 89.5 84.6
Nursing cost per day 35,013$ 51,471$ 55,461$
55,716$ 66,560$ 62,940$
Nursing cost per month 1,085,405$ 1,595,615$ 1,663,822$
1,727,195$ 1,996,801$ 1,951,150$
Increase in cost per month due to a $1 raise per nursing hour
35,013.05$ 51,471.44$ 53,671.66$ 55,715.97$
64,412.93$ 62,940.33$ $ 630,720.01
Simulation: Effect of changing to a "4 to 1" nursing ratio
Number of nurses per day 0.25 58.8 86.5 93.2 93.6 111.8 105.7
Nursing cost per day (Nursing ratio of "4 to 1" and an hourly
rate of
$30 ) 42,354$ 62,264$ 67,090$ 67,398$
80,516$ 76,137$
Nursing cost per month 1,312,989$ 1,930,179$ 2,012,687$
2,089,349$ 2,415,485$ 2,360,262$
Increase in cost per month due to a change in nursing ratio
from 5 to 1 down to 4 to 1 262,598$ 386,036$
402,537$ 417,870$ 483,097$ 472,052$
4,730,400$
Patton - Fuller Community Hospital
Nursing Statistics
C:Documents and SettingsmkriordaMy DocumentsWeb
DevelopmentCIST ServerCISTVOP
DevelopmentHealthcarePFCHHosDeptsCFO2009
Financial Statements2009NursingStatsPDF.xls
NursingOptFolderNursingMemo1NursingMemo2NursingMemo3
NursingMemo4docx2009PatientStatsPDF2009NursingStatsPDF
Health Care Business Analysis
Assignment Content
Top of Form
Resources: Budgets under Chief Financial Officer in the Patton-
Fuller Community Hospital Virtual Organization and the Health
Care Budget assignment from Week Five.
Part 1: 2010 Operating Budget
Review the 2009 Budget Issues - Nurses file in the
Patton-Fuller Community Hospital Virtual
Organization. This document can be found on the Chief
Financial Officer's web page under Special Projects.
Decide which of the two highlighted options you will implement
from the Nursing Statistics memo of the 2009 Budget Issues -
Nurses document.
Discuss decision-making processes in creating a budget.
Create a new 2010 Operating Budget based on the labor
decision you select from the Nursing Statistics memo.
Use your Week 5 Health Care Budget, see attachment,
assignment as the foundation to develop your new projected
budget.
Part 2: Analysis Paper
Write a 1,050- to 1,400-word paper. Your paper should:
· Discuss decision-making processes in creating a budget.
· Explain the role of variance analysis in maintaining an
operating budget.
· Differentiate between managerial accounting and financial
management.
· Explain generally accepted accounting principles applied to
the health care industry and how they are applied to your
Operating Budget Projection.
· Discuss the decision between the two labor alternatives facing
the management of PFCH and the annual cost increase of each.
· Make a recommendation about which labor alternative should
be chosen.
· Justify and analyze the labor decision that you recommend.
Your justification should present numbers related to fiscal
management including how each decision affects the 2010
Budget Projection.
· Analyze the effect of your decision on the operating budget,
including:
· The opportunity cost of your recommendation
· How your recommendation affects employee satisfaction
· How your recommendation affects patient care and patient
satisfaction
Cite a minimum of 5 sources.
Format your sources according to APA guidelines.
Bottom of Form
PFCH Email Record     From Davis Geach [email protec.docx

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PFCH Email Record From Davis Geach [email protec.docx

  • 1. PFCH Email Record From: Davis Geach <[email protected]> To: Zachary Hardie Subject: Increase in nursing staff Zach: Caterina has been insisting for some time that we need to hire more nurses. I’ve arranged for her to give a presentation to the Board next month to plead her case. I know that following her presentation, they will want me to advise them of any alternatives. Caterina’s argument is that the nurses are over-worked and that has a negative effect on patient care and also leads to the nurses leaving PFCH for other hospitals. I’m wondering whether giving the nurses a raise might solve the problems. Please put together some numbers to compare hiring more nurses versus giving the nurses a raise.
  • 2. Davis Geach, President/CEO Please consider the environment before printing this email. This message is private and confidential. If you have received it in error, please contact the sender immediately and delete it from your system. PFCH Email Record From: Zachary Hardie <[email protected]> To: Caterina Hossack Subject: Re: Increase in nursing staff Hi Caterina. Mr. Geach asked me to prepare some information for the Board of Directors relating to your proposal to add more nurses to the hospital staff. In order to do this, I need to know the current nursing ratio and what nursing ratio you are proposing. Thanks for your help. Zachary Hardie, Chief Financial Officer Please consider the environment before printing this email.
  • 3. This message is private and confidential. If you have received it in error, please contact the sender immediately and delete it from your system. PFCH Email Record From: Caterina Hossack <[email protected]> To: Zachary Hardie Subject: Re: Increase in nursing staff The hospital currently maintains a 5 to 1 nursing ratio (5 patients for every nurse). I will suggest to the Board of Directors that we move to a 4 to 1 nursing ratio (4 patients per nurse). Will the information that you are preparing address patient care, worker satisfaction and nursing turnover? Caterina Hossack, Chief Nursing Officer Please consider the environment before printing this email. This message is private and confidential. If you have received it in error, please contact the sender immediately and delete it from your system. PATTON – FULLER COMMUNITY HOSPITAL
  • 4. From: Zachary Hardie, CFO To: Davis Geach, President/CEO Re: Increase in nursing staff Per your request, I have prepared a financial analysis comparing the increasing of the nursing staff to the granting of an across the board raise to the existing nursing staff. In order to have a common basis for the comparison, it was necessary to take our existing salary and benefit costs for the nursing staff and show how they related to the existing patient/nurse ratio. I have attached as an exhibit a table that presents our current patient statistics. While the hospital has a capacity of 600 beds, we generally have only 60% of the beds occupied. The occupancy of the hospital is also affected by well-established seasonal fluctuations. Using the average occupancy and the expected seasonal fluctuations, we try to anticipate our daily and monthly patient loads and match our staffing needs accordingly. The attached table sets forth that modeling and shows how changes in the daily and monthly patient census affect our patient revenues. Also attached is a second table that deals with our nursing statistics. Using the expected number of patients per day from the first table, it sets out how many nurses would be required to serve the patients ,based on our existing 5 to 1
  • 5. nursing ratio, and then what the cost of those nurses is based on the existing average salary and benefits of the nurses, expressed as an hourly wage of $30 per hour. The table then sets forth how the nursing costs would be changed by either giving the nurses a $1 per hour raise or by changing the hospital’s nursing ration to 4 to 1 (4 patients for every nurse). If you need any additonal information, please let me know. Jan Feb Mar Apr May Jun Days in the month 31 28 31 30 31 30 Patient Days (60% occ x seasonal x days in month) 13,271 11,983 12,286 10,171 9,092 7,258 Average Census: Patton Fuller # of beds= 600 Patton Fuller avg occupancy (HFMA) 60% Patton Fuller Avg Daily Census (ADC) 360 Month as % of Average "Seasonal Adjustment" 119% 119% 110% 94% 81% 67% Patton Fuller Avg Daily Census w/seasonal adj. 428 428 396 339 293 242 Patton Fuller Avg Net Rev/pt day $ 3,500 Average Daily Revenue 1,498,381 1,497,857
  • 6. 1,387,134 1,186,616 1,026,495 846,801 Patton Fuller Avg Net Rev/month (1000's) $ 46,450 $ 41,940 $ 43,001 $ 35,598 $ 31,821 $ 25,404 Patton - Fuller Community Hospital Patient Statistics C:Documents and SettingsmkriordaMy DocumentsWeb DevelopmentCIST ServerCISTVOP DevelopmentHealthcarePFCHHosDeptsCFO2009 Financial Statements2009PatientStatsPDF.xls Jul Aug Sep Oct Nov Dec Total Days in the month 31 31 30 31 30 31 365 Patient Days (60% occ x seasonal x days in month) 7,294 10,723 11,182 11,607 13,419 13,113 131,400 Average Census: Patton Fuller # of beds= 600 Patton Fuller avg occupancy (HFMA) 60% Patton Fuller Avg Daily Census (ADC) 360 Month as % of Average "Seasonal Adjustment" 65% 96% 104% 104% 124% 117% 100% Patton Fuller Avg Daily Census w/seasonal adj. 235 346 373 374 447 423
  • 7. Patton Fuller Avg Net Rev/pt day $ 3,500 Average Daily Revenue 823,560 1,210,686 1,304,520 1,310,523 1,565,592 1,480,451 Patton Fuller Avg Net Rev/month (1000's) $ 25,530 $ 37,531 $ 39,136 $ 40,626 $ 46,968 $ 45,894 $ 459,900 Patton - Fuller Community Hospital Patient Statistics C:Documents and SettingsmkriordaMy DocumentsWeb DevelopmentCIST ServerCISTVOP DevelopmentHealthcarePFCHHosDeptsCFO2009 Financial Statements2009PatientStatsPDF.xls Jan Feb Mar Apr May Jun Number of Patients per day 428 428 396 339 293 242 Cost of nurse per hour w/benefits 30.00$ 30.00$ 30.00$ 30.00$ 30.00$ 30.00$ Cost of nurse per 24hour day 720.00$ 720.00$ 720.00$ 720.00$ 720.00$ 720.00$ Number of nurses per patient based on 5 patients per nurse or a "5 to 1" nursing ratio 0.2 Number of nurses per day 85.6 85.6 79.3 67.8 58.7 48.4 Nursing cost per day 61,648$ 61,626$ 57,071$ 48,821$ 42,233$ 34,840$ Nursing cost per month 1,911,078$ 1,725,532$ 1,769,190$ 1,464,623$ 1,309,221$ 1,045,194$
  • 8. Simulation: Effect of a $1 per hour raise for all nurses Cost of nurse per hour w/benefits 31.00$ 31.00$ 31.00$ 31.00$ 31.00$ 31.00$ 744.00$ 744.00$ 744.00$ 744.00$ 744.00$ 744.00$ Number of nurses per patient based on a ratio of 5 patients per nurse or a "5 to 1" nursing ratio 0.2 Number of nurses per day 85.6 85.6 79.3 67.8 58.7 48.4 Nursing cost per day 63,703$ 63,680$ 58,973$ 50,448$ 43,641$ 36,001$ Nursing cost per month 1,974,781$ 1,783,050$ 1,828,163$ 1,513,444$ 1,352,862$ 1,080,034$ Increase in cost per month due to a $1 raise per nursing hour 63,702.62$ 57,517.73$ 58,973.00$ 48,820.77$ 43,640.71$ 34,839.80$ Simulation: Effect of changing to a "4 to 1" nursing ratio Number of nurses per day 0.25 107.0 107.0 99.1 84.8 73.3 60.5 Nursing cost per day (Nursing ratio of "4 to 1" and an hourly rate of $30 ) 77,060$ 77,033$ 71,338$ 61,026$ 52,791$ 43,550$ Nursing cost per month 2,388,848$ 2,156,915$ 2,211,487$ 1,830,779$ 1,636,527$ 1,306,493$ Increase in cost per month due to a change in nursing ratio from 5 to 1 down to 4 to 1 477,770$ 431,383$ 442,297$ 366,156$ 327,305$ 261,299$
  • 9. Nursing Statistics Patton - Fuller Community Hospital C:Documents and SettingsmkriordaMy DocumentsWeb DevelopmentCIST ServerCISTVOP DevelopmentHealthcarePFCHHosDeptsCFO2009 Financial Statements2009NursingStatsPDF.xls Jul Aug Sep Oct Nov Dec Total Number of Patients per day 235 346 373 374 447 423 Cost of nurse per hour w/benefits 30.00$ 30.00$ 30.00$ 30.00$ 30.00$ 30.00$ Cost of nurse per 24hour day 720.00$ 720.00$ 720.00$ 720.00$ 720.00$ 720.00$ Number of nurses per patient based on 5 patients per nurse or a "5 to 1" nursing ratio 0.2 Number of nurses per day 47.1 69.2 74.5 74.9 89.5 84.6 Nursing cost per day 33,884 49,811 53,672 53,919 64,413 60,910 Nursing cost per month 1,050,392 1,544,143 1,610,150 1,671,479 1,932,388 1,888,210 Simulation: Effect of a $1 per hour raise for all nurses Cost of nurse per hour w/benefits 31.00$ 31.00$ 31.00$ 31.00$ 31.00$ 31.00$ 744.00$ 744.00$ 744.00$ 744.00$ 744.00$ 744.00$ Number of nurses per patient based on a ratio of 5 patients per nurse
  • 10. or a "5 to 1" nursing ratio 0.2 Number of nurses per day 47.1 69.2 74.5 74.9 89.5 84.6 Nursing cost per day 35,013$ 51,471$ 55,461$ 55,716$ 66,560$ 62,940$ Nursing cost per month 1,085,405$ 1,595,615$ 1,663,822$ 1,727,195$ 1,996,801$ 1,951,150$ Increase in cost per month due to a $1 raise per nursing hour 35,013.05$ 51,471.44$ 53,671.66$ 55,715.97$ 64,412.93$ 62,940.33$ $ 630,720.01 Simulation: Effect of changing to a "4 to 1" nursing ratio Number of nurses per day 0.25 58.8 86.5 93.2 93.6 111.8 105.7 Nursing cost per day (Nursing ratio of "4 to 1" and an hourly rate of $30 ) 42,354$ 62,264$ 67,090$ 67,398$ 80,516$ 76,137$ Nursing cost per month 1,312,989$ 1,930,179$ 2,012,687$ 2,089,349$ 2,415,485$ 2,360,262$ Increase in cost per month due to a change in nursing ratio from 5 to 1 down to 4 to 1 262,598$ 386,036$ 402,537$ 417,870$ 483,097$ 472,052$ 4,730,400$ Patton - Fuller Community Hospital Nursing Statistics C:Documents and SettingsmkriordaMy DocumentsWeb DevelopmentCIST ServerCISTVOP DevelopmentHealthcarePFCHHosDeptsCFO2009 Financial Statements2009NursingStatsPDF.xls
  • 11. NursingOptFolderNursingMemo1NursingMemo2NursingMemo3 NursingMemo4docx2009PatientStatsPDF2009NursingStatsPDF Health Care Business Analysis Assignment Content Top of Form Resources: Budgets under Chief Financial Officer in the Patton- Fuller Community Hospital Virtual Organization and the Health Care Budget assignment from Week Five. Part 1: 2010 Operating Budget Review the 2009 Budget Issues - Nurses file in the Patton-Fuller Community Hospital Virtual Organization. This document can be found on the Chief Financial Officer's web page under Special Projects. Decide which of the two highlighted options you will implement from the Nursing Statistics memo of the 2009 Budget Issues - Nurses document. Discuss decision-making processes in creating a budget. Create a new 2010 Operating Budget based on the labor decision you select from the Nursing Statistics memo. Use your Week 5 Health Care Budget, see attachment, assignment as the foundation to develop your new projected budget. Part 2: Analysis Paper
  • 12. Write a 1,050- to 1,400-word paper. Your paper should: · Discuss decision-making processes in creating a budget. · Explain the role of variance analysis in maintaining an operating budget. · Differentiate between managerial accounting and financial management. · Explain generally accepted accounting principles applied to the health care industry and how they are applied to your Operating Budget Projection. · Discuss the decision between the two labor alternatives facing the management of PFCH and the annual cost increase of each. · Make a recommendation about which labor alternative should be chosen. · Justify and analyze the labor decision that you recommend. Your justification should present numbers related to fiscal management including how each decision affects the 2010 Budget Projection. · Analyze the effect of your decision on the operating budget, including: · The opportunity cost of your recommendation · How your recommendation affects employee satisfaction · How your recommendation affects patient care and patient satisfaction Cite a minimum of 5 sources. Format your sources according to APA guidelines. Bottom of Form