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marketing insights inspiration innovation customer experience trends strategy best practices snapshot communication customer value proposition technology case study business development business consumer insights shopping experience added value services business model lhbs transformation financial services banking futureof report consumers brands research social media finance branding customer journey customer centricty customer service user experience brand building product innovation consumer digital business intelligence retail service experience added value cases business innovation advertising trend culture legacy business transformation process innovation economy marketing strategy ai artificial intelligence shopping customer loyalty lifestyle value creation touchpoint automotive experience ecommerce fashion personalization future telco disruption industry young women markets relationships collaboration fintech project management customer insights emerging needs consumer behavior consumer trends agile customer sports consumer trend brand management interaction customer relationship management end to end customer experience nike patagonia on-demand on-demand economy generation z shopping behavior environment sustainability online business télécommunications brick-and-mortar store conversational interfaces chatbots banks apps content marketing virtual reality team teamwork consumer packaged goods influencer influencer marketing cars canvas case trend report media telecom management travel service innovation content festival creative value insight work and career brand experiences service behavior study joanna creativity bakas consulting strategie kultur wirtschaftskammer business tool measurement benchmarking customer value new product new releases n26 revolut data big data customer data development business agility agility brand positioning services financial business and economy lean scrum what is agile sprint organization free model ebook book agile sprint agile methodology smart smartwear levi's puma adidas athleisure clothing sportswear sport ben & jerry's marks & spencers politics equality climate change transparency authenticity brand activism activism csr cause marketing popup flagship omnichannel concerts cx cvp music streaming streaming music spotify today market research reports content strategy youth brand marketing campaigns predictive human customer effort digital marketing digital strategy customer satisfaction leader giffgaff network shift health festival of sports event marketing community events wellbeing wasted fitgen ideas wellness experience economy fitness voice recognition voice ui brand voice voice technology market research recruitment cebglobal gartner domino's pizza chain water efficiency circular economy energy efficient waste reduction foresight consumer needs customer needs outlook demand & supply uber forward-thinking supply chain mobile apps behaviors zappos girls self image self curation demand experience self-curation media behavior want immediacy gen z girls characteristics values gen z ecology green amazon online shopping market analysis top 2016 telstra customer support australia tourism hospitality airbnb shop vr interactive in-store added-value services robot messenger kik chatbot slack bot platforms messaging product experience partnerships customer segments aging ageofagelessness ageing silvereconomy role models babyboomers oldergeneration beauty pokemon pokemon go implication game volvo car ucg household home appliances white goods appliance tools sharing collecting survey ways of working cpg chat chats chatification usa telecommunications t-mobile un-carrier snapchat blogger outreach bloggers collection celebrity performance insipiration vice publishing osterwalder toolbox guide pinterest marketing innovation media consumption gender costumer golden hammer curation business; christensen innovation; strategy camp digital junior advice germany adc meaning career work crafting market diy millennial women crowdsourcing consumption demographic parents ethnographic market peers institutions relationship design presentation strategic planning customer development advertising and marketing recognition pattern europe learnings navigating women venus ubercloud musicals broadway agencies holistic bedürfnisse eranium stefan wko markenführung verhalten salzburg kontext erschwendner muster kommunikation junge wirtschaft dcntrl rlb kmu jungunternehmer sterreich wirtschaft linz