1. Kristin Arzaga
Sales/ Customer Relations Management & Marketing Specialist
(858) 254-5643 – k.arzaga@gmail.com
Exceptional leader with talent in sellingservice,quality and valueover price.Demonstrated ability to thrive in a
fast-paced environment and adaptto the constant changes required in the sales and businessfield.Outstanding
relationship building,training,teaching,and presentation skills.Articulate,intelligent,and driven to succeed.
Experience
ClosingCorp Data Management Specialist
Sept. 2015–Present
 Support incoming calls and/or emails tothesupportline fromserviceproviders contacting our
company tobe addedto theClosingCorp Network.
 Respond promptly to serviceproviders phonecalls and electronicinquiries. Proactively making
follow ups via phone and/or emailwith service providers thathave that haverequested call backs
or who we haveleft voiceor emailmessages tojoin ournetwork.
 Accurately and meticulously loadthe entirety oftheserviceprovider informationinto our rate
management system.Form business information, toratecards and feesheets.
 Effectively usetheSRMsystems,enabling managementto runKPIreports andprovide metrics on
our progress ona daily/weekly/monthly basis.
 Interactwith QC team for defect findings andresolution.
 Supply feedback on serviceprovider experience tomanagement team. Escalationrouting to
appropriateClosingCorp teammembers.
 Contribute totheteamresponsible for the shared responsibilities ofthis assignment.Participating
in regularweekly meetings.Complete other duties as assigned by theDirectorofProgram
Management.
3 Blind Mice Window Coverings Marketing & Special Events Coordinator
April 2015–July 2015
 Managed the Brand Ambassadors that wehad placed inCostco and Dixielinein San DiegoCounty,
Orange County, and Sacramento by providing training, payroll, technicalsupport,and materials for
the Brand Ambassadors.
 Held weekly telecommunications meetings with/for my Brand Ambassador team and management
team.
 In charge ofthehiring andseparation ofall new Brand Ambassadors.
 Visiting allkey accounts monthly(4 locations) monthly toassureservice toour vendors.
 Coordinated allkey account roadshows,homeshows,and streetfairs thatthecompany was
representedin.Negotiatedcontracts, showdesigns, andset ups.
 Provided support to the CEO and Sales Manager; such as media contact,administrative, and
networking.
 Public Relations andSocial Media facefor thecompany.I rantheirFacebook, Twitter, LinkedIn,
YouTube, Indeed, Yelp, andJoin Me accounts. I held monthly/weekly contests to promotemore
customer satisfaction.
 Headed upall socialevents in theSan Diegooffice; suchas monthly potlucks,internalawards,
charity events, yearlyholidayparty,summer BBQ,meeting room reservations,and food
arrangements.

2. Aaron Brothers Art & Framing General Manager
October 2014–March 2015
 Completed their GeneralManager Training at their Oceansideand La Jolla locations before
attaining my own storein Rancho Bernardo
 45-50 hours a week work schedule minimum
 My duties included,but werenotlimited to,thefollowing:customer service,hiring,sales,
employeemorale, P&L, weekly conferencecalls, sales sets, replenishment, freight,ordering,
merchandising,weekly/monthly plan-o-gramsetups, holiday sets, teambuilding, training, daily
reports &emails, clienteling,projections,community outreach, and money management.
Daniel Arzaga – Bookkeeper/Office Administration
HVAC Maintenance & Repair
June 2012–October 2014
 Generalized bookkeeping and administrative assistantoutofMr. Arzaga’s officeand remotely.
 Wrote up contracts and work evaluations for work orders thewere being handled by his office
 Handledpayroll for upto 6 employees and inchargeofonboarding new clients and vendors. Was
the voice ofhis customer service andhandledcustomer resolutions.
Alfred Angelo Bridal Store Manager
December 2011 –February 2012
 As the storemanager, I was inchargeof: driving sales, customer service, merchandising,
presentation,training, shipping/receiving worldwide,working BridalBazaars, community
networking, scheduling,teambuilding,money management,andpartnering with ourfellow
company,Friars Tux.
 Managed a staffof9 employees
 Giving customers that “specialty”sales feel
Men’s Wearhouse Store Manager
October 2006–December2011
 As the storemanager, I was inchargeof: all scheduling, merchandiseordering, stocking,
presentation,shipping and receiving,P&L, customer service,reports training (store leveland
district level), communitynetworking, employeerelations,HR, sales, eventplanning, andmoney
management.
 Co Headedour boothoperations attheSanDiego BridalBazaar and other bridalevents.
 Worked closelywith ourcorporate storedevelopment team tocreateand setup new stores inour
district.
 Managed a staffof6+employees
 Traveled aroundSanDiego county tobe an ambassador for thecompany at9+high schools. I was
also soulyresponsiblefor 4 primary highschools inEast County SanDiego.
 Receivedthecompany’s peernominatedaward, TheAloha Award, in2009.
Naatjie Custom Kids Inc. Asst. Store Manager
March 2006–October 2006
 Assisted the storemanager in daily duties including: product sales,shipping & receiving worldwide,
supply ordering,scheduling, POS,teamtraining, customerservice, problemsolving,reports,
employeerelations, P&L,merchandising,open/closing,andmoneymanagement.
 The company’s mainplatform was onlinesales, so I was in chargeofputting together and shipping
the store’s online orders thatcamein.

3. Starbucks Coffee Co. Asst. Store Manager
December 2000 –November 2005
 Trained up fromBarista toAsst.StoreManagerwithin 2 years ofbeing with the company. I went
through their RMT(Retail ManagementTraining) Program to becomea certified manager for their
company.
 Became a certified Coffee Master and Tea ResourceManager through a self-pacedtraining
program.
 Assisted the StoreManager in daily duties including: productsales, shipping & receiving,supply
ordering, scheduling, POS, team training,customer service, problemsolving, reports,coffeeand
product knowledgeand preparation,employee relations, P&L,merchandising, open/closing, and
money management.
 Participated in allcompany events suchas 5k/8k walks &runs, raising money for MS, AIDS and
Cancer research.
The La Jolla Playhouse @ UCSD Front of House Manager
May 1998 –June 2003
 Trained up frombeing a Concessions/Espresso staffto FOH Manager(Front ofHouse Manager).
 In charge ofseating 300+peopleand leading a teamon 40+a night for 8 performances a week.
 Escorted andtook care ofallthecast, crew, and guest stars’ needs.
 Scheduled theUshers, Volunteers,and Concessions/Bar/Coffee Stafffor weekly shifts.
 Worked closelywith theBoxOffice andCommunications Departments.
 Daily duties included: Handling allcustomer andFOH employeeissues and concerns, customer
service, money management, merchandising, supply ordering, P&L, inventory, publicrelations,and
securing thetheater grounds.
 In charge oflocking up the TonyAward thatwas inthelobby nightly.
Education
 BA in Business Management –University ofPhoenix–San Diego, CA –2010–2014
 BA in Music Education–San Diego StateUniversity –SanDiego,CA –2000 –2003
 James Madison High School –San Diego, CA –1996 –2000
Skills
Sales (specialized and general), Customer Service, ProjectManagement, Event Planning, P&L,Scheduling, Merchandising, SocialMedia, Retail
Management, Shipping andReceiving, Training/Teaching, Windows OfficeSuite, Team Leadership, Organizational Guru,Chronotek, AS400,
Salesforce.
Certifications
 Travel Planning Certification–Travel University International (TUI) –San Diego,CA –2008-2008
Links
http://www.linkedin.com/pub/kristin-arzaga-morgan/12/257/900
https://www.facebook.com/KristinArzaga