"The Value Chain Concept" Please respond to the following: Describe a customer experience you have personally encountered where the goods or service or both were unsatisfactory (such as defective products, mistakes, poor service, and so on). Suggest ways for the organization to improve its goods / service. Determine the element(s) of operations management that must be reevaluated. .

1. "The Value Chain Concept" Please respond to the following:
Describe a customer experience you have personally
encountered where the goods or service or both were
unsatisfactory (such as defective products, mistakes, poor
service, and so on).
Suggest ways for the organization to improve its goods /
service. Determine the element(s) of operations management
that must be reevaluated.